Trusted Agent profile
★★★★★
790 reviews across 3 offices and 2 platforms
Linden Homes Eastern has three offices, in Royston, Kirby Cross and St. Albans. Together they have 790 reviews on two platforms, rated 2.6 out of 5 overall.
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Linden Homes Eastern's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotKirkleatham Green purchase
Bought our first home in Redcar, Kirkleatham Green and we are over the moon with it.The home and plot is perfect and the sales assistant's Danielle and Ben have been amazing with us from start to finish.Few small snags as expected but they have been quick to note them down and rectify any issues we have had.We have had a really great experience and would highly recommend Linden homes to anyone.
5/5
TrustpilotBought out perfect family home and had…
Bought out perfect family home and had the best experience from start to finish... Danielle and the team including Karl the site manager have all made a huge impact on our purchase at Kirkleatham Green and we would recommend Linden Homes 💯
1/5
Trustpilot3 years in and still waiting for…
3 years in and still waiting for snagging to be completed. Also now refusing to do work which was agreed.
1/5
TrustpilotWe were interested in 2 properties
We were interested in 2 properties, the first one we went to an independent mortgage broker which gave us an agreement in principle (DIP), as we were told that we need this to book the appointment only later after the viewing to be told that we needed to go via home reach as they were their mortgage brokers and they only dealt with them, so we could not resave this plot. After no communication for over a week from Home Reach we had to complained to get them moving! on the DIP. In the meantime we called the sales staff only to find out that we had lost our first choice, so we started process for the DIP again only to find out that we had lost a 2nd property of our choice - we can reserve one which is not built, they cannot show us on the site as they are still building where it will be etc. so we cannot get a feel for where it will be etc. If we put down the deposit and back out we lose £500. They are rude, don't answer calls when you leave messages, willing to put our name down if we want to be 2nd on the list!! if it falls through. My friend had to complain as she lost her first choice through them - too many sales staff and no passing on messages, they like to use their own brokers and solicitors but don't tell you the process. Don's go there as they have a back hander in everything - you lose out every time!!!
1/5
TrustpilotLost deposit
Paid £1000 deposit, then covid hit and they stopped building. Refused to provide contract or completion date so I had to pull out to prevent losing money waiting. They have not refunded me all of my deposit still.
1/5
TrustpilotAWFUL DO NOT USE
I was in the process of buying my first home and Linden offered us a great deal with a large deposit contribution. After filling in all the paperwork and paying solicitor fees they decided to tell us they can no longer offer this so we lost out on the house, the deal, money to the solicitor and time taken to fill everything in.
2/5
TrustpilotWorst soundproofing and very slow response from defect co-ordinator
Got this new apartment. Defect co-ordinator is very slow in give us a response and the whole process of dealing with snagging issues is very slow. Need to send them two emails everyday to remind them again and again. Also, they have worst soundproofing in the apartment. Tube underground passes by from our apartment and its a shock to hear tube noise after every 5 mins.
1/5
TrustpilotIt is 7.41am in the morning and your…
It is 7.41am in the morning and your workmen have started work with machinery on a Saturday. As I work in new build myself works on site are not allowed to start till 8am. I am stopping at my elderly parents as they are ill and this is what they are woken up too. I will be ringing your head office on Monday with my complaint and video evidence.
1/5
TrustpilotNo bad. Until there is a real problem..
We bought our home in early 2018. All seemed fine. There were obviously a few snagging issues, but Linden were reasonably good at fixing most of them. There was nothing major, and they had contractors on site building other homes, so I guess sending one over to us for 10 minutes was no trouble. A more significant issue with the front door required us to badger them a lot, but it did (eventually!) get done.Other friends had horror stories of buying new builds and getting terrible customer service problems. I was the one saying 'Oh no, Linden were great! You should go with them next time'. Not any more. One of the things we asked them to look at was a gap between the tiling and the guttering on the roof. We could see the gap from the ground, but obviously could get up there to take a close look at it.A contractor came over and 'fixed' it. But apparently, ignored a far more significant problem.Towards the end of 2020, we noticed a large damp patch was visible coming down the front of the house. Long story short, it turns out part of the roof had been fttted incorrectly. Every time it rained for the last 3-odd years, water had been pouring down the gap between the external and internal stone work!Of course, we got this fixed ASAP, it only cost £180, so hardly the end of the world. By this time, we were over the 2 year limit for 'snagging issues'. However, as previously mentioned, we had told Linden about a problem in exactly this area. It was thier shoddy worksmanship that caused the problem and thier shoddy followup that had resulted in water pouring down the inside of our wall for almost 3 years.So we explained the situation and, considering the fact that we couldn't actually see the problem from the ground, asked them to reimburse the £180. Didn't even ask for them to pay for investigating possible damage or anything. The response we got was: "We will not be reimbursing you the costs for carrying out your own roofing repairs. If you had considered that there was still an issue with the first repair carried out, as per normal process we would have expected you to report this directly to Linden Homes for them to attendance by the roofers, during the first 2 years of your warranty defect period"
1/5
TrustpilotCould their customer service and sales process be managed by broken Robots??
I have been trying for over a week to speak to someone just to get some more information about the homes available etc but so far I've not heard back from anyone yet. Really makes you wonder what their customer service would be like if you choose to buy a home with them... Clearly, all the reviews suggest that they don't have good customer service at all and it seems they're not interested in making that good. I don't get why do they advertise all these properties if they don't want to sell them! Another interesting point to make: one google review suggests that they are discriminatory against foreigners....I am foreign myself and I am really starting to think that it might be true!
1/5
TrustpilotI gave these a negative review a couple…
I gave these a negative review a couple of years ago and thought I’d have a look to see if they’ve improved at all. After reading a few pages of comments I find it very suspicious that in almost every positive or five star review someone is actually named but this doesn’t seem to happen with negative reviews. Surely they can’t be leaving their own reviews!!!!!
5/5
TrustpilotMoved into a Linden Home on Sherford
Moved into a Linden Home on Sherford, Plymouth in Dec 2020. Very lucky to get the plot and house that we wanted and thank you to Karen Dove for sorting out a very easy sale and introducing us to their resident IFA. We've been here nearly 3 months and have to say that Linden have been excellent from start to finish. Love the house but there will always be snagging issues in a new build. Matt O'Connor has been excellent in sorting these issues for us in a timely and professional manner. He's a credit to Linden Homes and can't recommend him highly enough.
2/5
TrustpilotDon’t buy
If you are looking at the Harper’s Heath estate in Hatfield doncaster. Don’t buy. It’s like living on a council estate. Violent neighbours. Drugs. Etc. We wish we had never moved here. Sadly there are a minority which are ruining the community for the majority.
1/5
TrustpilotThe homes they build are NOT SAFE
The homes they build are NOT SAFE. They used highly flammable building materials and have refused to take responsibility. Due to this it's not possible to get a mortgage company to lend for a mortgage on one of their (illegal) properties but even if it was.. AVOID AT ALL COSTS.
1/5
TrustpilotNot impressed so far ........
I have rung and emailed numerous times over the past two months to book an appointment to view a new local development. I have heard nothing. Yes, I know we are in a lockdown but the houses are being advertised and their own website is saying they are open for viewings. Even a quick courtesy call would be better than nothing but it seems they don’t want the business. It is certainly making me think twice about buying one of their homes.
1/5
TrustpilotExtreme Building Safety Issue
Built my high rise flats with NO FIRE SAFETY - missing cavity barriers, missing fire breaks. FLAMMABLE cladding! I’m now stuck in limbo waiting to find out how much this is all going to cost me (25 years old) as the government fund doesn’t cover half of it! We now also have to pay for someone to walk around 24/7 in case there is a fire due to their awful safety corners that they cut. DO NOT BUY!!!
1/5
TrustpilotA nightmare from the get go
A nightmare from the get go - cut corners at every chance, very poor/no insulation in some walls, contracted into an extortionate heating system, carboard used instead of actual filler, uneven floors and the cheapest finishes possible
1/5
TrustpilotBuy a house if you don’t care about your safety
Up until 18 months ago, I would have given more stars. Since then there has been various issues with the drainage system which has meant that the road cannot be surfaced. Finally in the Autumn of 2020 the iron works were raised which suggested the road would be surfaced. However, as of February 2021 this still has taken place. This is causing issues for pram and wheelchair users as the curbs are too high. It’s affecting our cars as you can’t avoid going over the raised iron works. It’s meant that the council can’t adopt the road, so we can’t have a grit bin. We had a letter to say it would be surfaced w/c 1st Feb. Then on the 5th Feb we were told that due to adverse weather it couldn’t take place. However, that week our town had no adverse weather. We were told it would be surfaced the following week, but we knew this wouldn’t take place as we had been forecast snow. Yesterday we got told that due to health and safety of the workers, another meeting is needed on the 1st March. Seems Lindens don’t care about our health and safety....they have our money and now couldn’t care less
5/5
TrustpilotThe Taylor Linden Journey
We as a family started our journey with linden homes in February 2020 at the brockworth Perrybrook Site , we had been looking for a new home for a while and I called in on my way home from London and met Dan for the first time , he was very courteous and attentive during that first meeting and made me feel at ease and very welcome. We met again the next day this time with my wife and the decision was made to purchase plot number 13. The process went very smoothly until cv19 and the lockdown however I have to say Dan and the team kept us updated at all times during a very frustrating period for us all, we finally moved in to our new house in October and I have been very happy with our treatment right the way through the process a very professional organisation all the people we have dealt with have been a credit to Linden and Dan has been exemplary from start to finish a true professional , I am a Sales Director myself working in the fenestration industry so I really do know what exemplary looks like and Dan personifies this.Well done to all at Perrybrook Linden and I was a little apprehensive as this is my first New build purchase but I would happily recommend Linden and the team . ThankyouThe Taylor Family.
1/5
TrustpilotDon't care once you've moved in
Linden are great service wise, until you have moved into your house and then they are absolutely useless.We moved into the Manor Park site in December and so far have had 8 different visits to fix issues that should have been dealt with before we moved in. The site team make all the promises in the world but then the trades people don't care and just cause more damage when they come to fix anything.If I could give 0 stars I would
5/5
TrustpilotPleased home buyer!
The reviews about Linden homes on this page almost made us think twice about buying from Linden, I’m glad they didn’t.We had a fantastic experience with Locksley place , Enfield team.Aaron Cansdale , project sales manager is extremely good with his job. He was extremely helpful,thorough in Pre and immediate post sale period.He was always availbale on the phone , even on weekends, and in the evenings .I think this is best quality for any sales person.Other sales team Sarah and Gill were good in their roles and kept me updates all the time.Emmanual, site manager is superb when it comes to get things done promptly. Always accesible.Good to talk to and always comes across as helpful, knowledgeable and enthusiastic.I met highly efficient team at Locksley place and they all made our journey very smooth, from first viewing to completion.I highley recommend Linden homes , Locksley place Enfield.
4/5
TrustpilotWe have been in our new Linden Home in…
We have been in our new Linden Home in Sherford Plymouth now for just over 7 weeks. The sales team in particular Karen Dove with the help of Debbie really did all they could to help us secure our dream home and we cannot thank them enough. Since moving in we have been in the hands of the site team for our snags and outstanding works. Matt O'Connor has been very good and advised of works and helped organise trades to return to clear issues we have had, we can't fault him. We are now operating on the clixifix site and hope that the same level of service is received with this, as we have logged further snags for remedy.
1/5
Trustpilotshould not buy from Lindon Homes
should not buy
1/5
TrustpilotAppalling service
If I could give no stars I would. Such a bad service. Just emailed a complaint but don't suppose I'll get a response from that either. Had to jump through hoops for affordability check even when you know you can afford it. Declined and cancelled our viewing because I cant get Aprils tax return before 5th, even when bank statements and service contracts can be provided and if it take 6-9 weeks to complete I'll have the return by then. Mortgage team were rude and made me feel like I wasn't worth anything and would never own my own home. Lady I just spoke to from Linden after days of trying to speak to someone was rude, arrogant, condescending, patronised me and didnt like it when she got it back from me and raised her voice at a customer! Absolutely appalling way to deal and treat with customers.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Royston has the most, with 741 reviews rated 2.5 out of 5, followed by Kirby Cross with 696.
The three Linden Homes Eastern offices, by town:
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