Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotAVOID AT ALL COSTS!
AVOID, AVOID, AVOID!!!Linden Homes exploit young first time buyers! I used to read reviews and think people just liked to complain, however please read my review carefully so this doesn’t happen to you! We purchased our home on the Ashfield Park site. Once we exchanged contracts with the builder, all communication stopped. We had no updates throughout the build process, regardless of how many times we asked. If we were to get a response it was a week later. The condition of our home on completion day was abysmal! We had walls that had been filled and not painted over, lights hanging from ceilings, loose bath panels, unsealed kitchen counters and every room required filling and painting to cover the dents in the walls. The home had not been cleaned and the man doing the mastic (on completion day) has attached all the dirt and dust from the uncleaned house to the skirting boards, of which we will be replacing at our own expense. Our back french doors did not lock and the site manager advised ‘just don’t open them’. These doors are in fact a fire exit and we had to wait 6 days for someone to even come and look at them, after chasing 3 times!! On top of all this, our living room is larger at one end to the other as our wall is wonky. We had no handover, signed for no keys and did not have any paper work until last week. After reporting the issues with site, we were informed by site that it was ‘news to them’ and that we had signed to say ‘we love our home’ which was not the case. We have still not signed for anything, not even our keys. Our signature has been fraudulently added to paperwork held by site. The overall experience for a young couple moving into their brand new, forever home has been ruined by what can only be described, as poor workmanship, poor management and poor sales consultation. We would never buy a new build property again, nor would be ever recommend Linden Homes!Linden Homes took advantage of a young couple who were desperate to buy their brand new forever home. They over promised, under deliverable and treat us appallingly in the process! I sincerely hope that no one else lives the nightmare we have been living for the last 4 months!
Sophie · 7 February 2022 · Linden Homes Eastern Kirby Cross
★★★★★ 5/5
TrustpilotRecently moved to our new home The…
Recently moved to our new home The Mylne Kirkleatham Green Redcar .We absolutely love our new home and it felt like home straight away .Benedict and Jack at the sales office where absolutely brilliant and kept us both updated each step of the way .Always friendly, helpful and pleasant and 100% professional .Also the after sales has been brilliant A text message to see how we are settling in .Also the team on site have been helpful and friendly with after care of our new home.Thank you Benedict and Jack
Kimberley · 5 February 2022 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
TrustpilotAvoid If Possible!
First time buyer here! Bought my house in June 2019 . . . Sales team were great and really friendly. Super helpful, chatty and built a good relationship with them . . . that's where the positives stop.Linden's quality of workmanship is poor (putting it politely) . . . My house 'feels' like it was a training exercise for a work experience project. I raised over 100 snags of which some are STILL outstanding. As soon as they've got your NHBC survey they essentially wash their hands of you, unless you keep up enough of a fuss. I felt like I had to really fight and work for my snags to be reviewed and rectified. It was knackering. The qualified contractor / site manager should have had higher standards . . . they are the experts after all . . . not me! I feel like there is a lot of responsibility for the new owner to know what is and isn't acceptable without a construction background.So many details around the house were poorly finished! Paint on switches, missing screws, chips and dents in door frames, grout and mortar ALL over the place . . . It really has tarnished my first home buying experience.I don't expect to buy a brand new car with it's wing mirror hanging off, so why is it acceptable to buy a brand new house with all these defects . . . Its now been 2 years with other snags that i've found which are really unacceptable and they've washed their hands of me. I'm now left to fix these issues at my own expense.New homes are always marketed to people as 'Cheaper than buying used' . . . I think not considering the amount of time, energy, stress and own money to try and fix their incompetence.Avoid if possible! But I know with help to buy schemes, people are really restricted to new builds and stock.
Mr · 28 January 2022 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
TrustpilotJust as well the sales team are useless
You can't even get through to the sales teams on the phone to get a viewing. It's hopeless. Glad I came hear and read the reviews before persevering - I'll forget it. Good work Linden, that's a customer gone before you even engaged.
George · 25 January 2022 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
TrustpilotTerrible brickwork
Terrible brickwork. Way out of spec according to HSBC but its all covered by looking not obtrusive at the distance of over 10 meters in broad daylight!
Mark · 16 January 2022 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
TrustpilotPromise the earth, deliver nothing of value.
Purchased a 4-bedroom home at Kingfisher Green, Cranbrook. I have now been in the property for four months.Prior to and just after reservation, the sales staff were outstanding, nothing was too much trouble and they wanted to ensure I got all the additional options I required.However, once they had the money for the reservation and options, things changed. Upon handover, the house had not been cleaned and they admitted so. There was a significant issue with the carpet, but rather than delaying the handover to have it fixed, they decided to hand over a house which wasn't finished, hadn't been cleaned, and with problems with the flooring in all but one room.Their contractors are evidently appointed on a cost basis, as the quality is appalling. The paint on the walls in the kitchen, stairwell and landing was so thin you could still see the plasterboard. They made a big point about not using a brush to touch in any paintwork, but evidently their own people had done precisely that.It took three attempts to get all the carpets fitted properly, including having to have the landing carpet replaced twice as their contractor cut it too short on one attempt and attempted to disguise it by brushing the pile under the carpet grippers across the doorways.The toilets do not flush properly, yet the site management say it's normal to have to hold the flush button for as long as needed. It's not.The garage had the dustiest floor I've ever come across, evidently from poorly mixed and badly finished concrete. In the utility area, the washing machine space was too narrow to fit the washing machine in. It took over five weeks to get this fixed.There are chunks taken out of the render on the outside of the house. These were contractually supposed to be fixed within 28 days, but now four months in and still waiting - supposedly they can now only do this in the Spring.The front door has warped. The banister has come loose. Drains and slabs have had to be replaced already. None of the walls downstairs are square to each other, and some of the walls are clearly bowed.Avoid Linden Homes at all costs!
Andy · 9 January 2022 · Linden Homes Eastern Kirby Cross
★★★★★ 2/5
TrustpilotTerrible customer service.
Lovely house, but circa 250 snags including 5+ serious leaks that took more than 2 years to resolve. Same story from all of the neighbours. Linden were slow, an inefficient in resolving the issues. They handed the house over basically unfinished, some walls not painted, some plumbing not working - for example they didn't connect the dishwasher so it leaked on first use and ruined multiple kitchen cupboards.
James · 13 December 2021 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
TrustpilotTRY MICKEY MOUSE FIRST!! - DISGUSTING SERVICE!!
Linden Homes owned by Vistry Homes are a disgrace to both the Customer Service industry and Construction Industry. Our home was handed to us with a host of issues, some of them extremely minor and not worth discussing, some of them not so minor and still ongoing 2 years later. Even down to silly things like every single door stop in the house had three holes in to screw it to the skirting board and yet all were held in with one screw! The fixtures and fittings are all of poor quality and constantly drop out or become loose as a result. We have huge gaps in our windows letting a draft in and yet we have complained about drafts since we first moved in and this has gone unnoticed. We even have concrete lumps under our floor which they have been to creed twice in an attempt to repair and they still haven't managed to fix it. We were offered a cash settlement to deal with it ourselves which was no where near what its going to cost to put it right. Our Driveway is now sinking, we agreed Turf in the Garden which was laid on top of debris and sand and is all clumpy and doesn't grow. And yet, I could live with all of these issues if the customer service was good....which it certainly is not.I have contacted Linden Homes on numerous occasions and am constantly made to feel like were the ones at fault. We have never even had an apology with exception of a standard "Sorry you felt that you had to get in touch" The home is a disgrace and Linden do not care. Sadly, I have no option but to take legal action which I really don't have the time or patience for but have been left with no choice. Having read the other reviews on here today, I now feel at ease that it isn't just me and they really are just terrible.If you're buying you first home, take it from someone who rented previously - I wish we still were! Linden/Vistry do not deserve peoples hard earned cash.
Richie · 11 December 2021 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
TrustpilotCustomer service is awful
Customer service is awful. The time it takes to resolve issues would be better spent working over time so you can buy a better house so you don't have to settle for Linden Homes. Months for a toilet seat. It's a joke. This is one of many many issues
Rob · 1 December 2021 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
TrustpilotPLEASE READ THIS BEFORE BUYING
PLEASE READ THISLinden Homes are a terrible organisation. I really, really, really wish I had read the reviews before going through part-exchange with them. I am going to go into more detail in the future but I am sorting legal action first and I have been advised not to give details. But basically they kept asking for money from us, we sold our house to them, they sold it to a buyer and then they delayed our new house build. The buyer then pulled out as she needed a house quicker but with the delay from Linden they couldn't wait.Linden continued to ask for money, including getting daily house views whilst we dealt with a new born baby. After the market went quiet they started to withdraw without telling us and our solicitors nothing. They said they needed new paperwork (We and the solicitors provided everything they asked in the first 3 months). After our solicitors proved legally we didn't need the paperwork that was over 20 years old and sorted generations before us, they pulled out without telling us a thing. Our estate agency told us and apologised for how terrible Linden had been, and said that we had been pulled from the market. One month later and they still have not acknowledged us or paid us a penny back to which they said they owe. ABSOLUTE JOKE. Please on your life, don't use LINDEN. Read the reviews here, believe the stories of the people. There are many good alternatives, don't be drawn in.
Jack · 27 November 2021 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
TrustpilotThe customer service is non existent
The customer service is non existent. If you lodge a complaint then they will not speak to you - just send you emails . They ‘forgot’ to put a radiator in 2 of our bedrooms - making the rooms really cold . 18 months in and still waiting - now we’ve been given a date for mid January. Not good enough Linden and your ‘Customer service ‘ team want sacking .
Jayne · 19 November 2021 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
TrustpilotUncaring vile
Rating only, no written review.
G · 17 November 2021 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
TrustpilotAVOID freeholders trapped with managements fees
Do not buy a new linden home property or anyThey trap you and sign you up to first port the worst company imaginable to manage cutting the grass They said it was no charge until they completed the whole estate. They then changed that and split the estate in to phases. First port and linden then made up fees one example is the £15000 management fees then another £7000 for the actual cutting of the grass. Totalling £24000 for phase 1 for cutting the grass They do not finish works the estate is a tip, so much mix matched tarmac from shoddy workmanship having to be done then redone Lights don’t work and haven’t since instal Lies lies lies when chasing them blaming anyone they can but not doing the work AVOID at all costs were selling and will never use linden vistry or whatever their name currently is
Mark · 15 November 2021 · Linden Homes Eastern Royston
★★★★★ 1/5
TrustpilotWe purchased two homes as investment…
We purchased two homes as investment properties off Linden Homes. They are like chalk and cheese, one house is fine the other is riddled with latent defects latest ones is an unsealed concrete base allowing damp through. The customer service is the very very worst in the house building industry time and time again issues are fibbed off and excuses made. Do not expect any kind of customer care from what is a bunch of cowboy builders and believe me I can justify this bold statement. From rats getting through uncapped mains water pipe runs to damp concrete to at least fours water pipeLeaks and poor electrics. Only cconsistantancy is the woeful customer care team who really should be ashamed of thier replies
Mark · 5 November 2021 · Linden Homes Eastern Kirby Cross
★★★★★ 5/5
TrustpilotAs a first time buyers we had no idea…
As a first time buyers we had no idea how to go about buying a house. Linden Homes guided us through the whole process. From start to moving in help was always on hand. With the challenges of relocation and school children they made it all less stressful. Now we are in our new house and loving it. We are the first family to move into the development and have met our new neighbours who are lovely. Thank you Linden Homes and a very special thank you to Debbie you truly are a gem.
Consumer · 5 November 2021 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
TrustpilotLiars!
Customer service awful. Site managers keep lying to us saying the defects are our fault, despite having paid for surveys which show there’s a build defect.Don’t buy from Linden, choose a different house builder.
Tasha · 29 October 2021 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
TrustpilotFire safety defects - 6 figure bills!!
Linden homes built my development with completely missing fire breaks, with flammable materials on our balconies, with flammable cladding and flammable insulation - in BREACH of regulations! It was also signed off by NHBC despite all this & now the innocent leaseholders who were MISSOLD their properties are facing bills of £150k- £200k EACH!!! Linden Homes have not offered a single penny to fix THEIR mistakes that THEY hid from us!!! AVOID AVOID AVOID!!!!
Ali · 20 October 2021 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
TrustpilotDeceitful, lack of ethics and incompetent. Linden have cost me £2500. AVOID AVOID AVOID
Where do you start with this deceitful company. We reserved a property on their Seamer site near Scarborough and proceeded towards exchange. A property reservation fee of £500 and £700 of legal fees later my solicitor discovered a public right of way running immediately at the back and the side of the property which wasn't on any site plans displayed in the sales office, wasn't on any plans supplied to us and wasn't once mentioned to us by sales staff. Indeed the right of way was located on land misleadingly shown as belonging to our property and the neighbouring property on the sales brochure and our supplied details. Further, on our home demonstration we asked the site manager the location of our boundaries and he was extremely economical with the truth on two separate occasions as to the location of the boundaries and again didn't make us aware of the public right of way. Thankfully our solicitor was doing her job but at that stage we were £1300 out of pocket. We had to pull out of the purchase but agreed to reserve a different property with Linden on the Heartlands site in Driffield transferring the resevation as we were worried about losing our sale. We managed to keep our buyer sweet and were assured of a September completion in writing for the new reservation (agreed verbally by the site manager and in writing by the site sales team). However, we should have learnt from the previous reservation that Linden could not be trusted. Two weeks before the agreed completion date and despite a month of desperately chasing Linden to confirm the date officially to our buyer's solicitor only to be greeted with complete silence, we were dropped the bombshell with absolutely no valid reason that the completion date was now October. Not only did this mean that both me and my buyer now had to pay stamp duty it also meant my buyer finallly lost patience and pulled out of my sale. This was despite the Linden house being finished! After a formal complaint to Linden they then mysteriously agreed an end of September completion knowing that my sale had fallen through! We were promised that Linden would be patient and wait within reason for us to find a new buyer given the appalling way they had behaved so far on both plots. But lo and behold just 10 days past the original agreed completion date the house was put back on the open market without even telling us or our solicitor! We found out when we visited the property and the sold signs had been replaced with For Sale signs! I am now out of pocket by a further £600 giving a total loss of around £2500 counting cost accrued on my abortive sale so far. Both purchases fell through solely as a result of Linden's deceit, lack of ethics and total incompetence. I haven't even been offered my reservation fee back! I will now have to take legal action against this appalling company at further cost. Please please do not deal with this shocking company. Just read some of the reviews. I have purchased 3 new builds with various builders and I have never dealt with a company as bad as Linden. AVOID AVOID AVOID.
Jes · 15 October 2021 · Linden Homes Eastern Kirby Cross
★★★★★ 5/5
TrustpilotWe were under offer and looking for a…
We were under offer and looking for a brand new house. Joseph the area sales manager was excellent. Nothing was too much trouble for him. I love the fact that if you need to move quickly you can buy a smaller property and use their exchange program when a larger house becomes available .
Catheryn · 10 October 2021 · Linden Homes Eastern Kirby Cross
★★★★★ 5/5
TrustpilotChudleigh purchase
We have purchased a home in Chudleigh with lots of help from Hayley and Beth. The whole process was very smooth and we were kept informed at event stage. Every email was answered within an hour , all snagging was completed with a couple of days and the house is lovely. Absolutely superb all round
Chris · 9 October 2021 · Linden Homes Eastern Kirby Cross
★★★★★ 5/5
TrustpilotLove my new home and thank you to the site team!
Only been in my home for 2 months or so at bracken grange but can’t fault the build and the after sales team. Some minor cosmetic snags but to be expected and these issues were dealt with quickly. Garry and Anth the site manager and assistant manager are always friendly and checking in to make sure no more issues have arisen and the same for the sales girls Danielle and Charlotte that have went above and beyond helping out with unrelated issues that they didn’t have to.
Liam · 1 October 2021 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
TrustpilotExcellent Promises - Atrocious Delivery - Finches Park
Purchased a 5 bed house on the Finches Park, Kirby Cross development. Sales office really made the effort too make sure we purchased, in others words we got a good deal.Completion was delayed to Augusta 2020, due to Covid and since then we have unsuccessfully tried to get the house finished to as satisfactory standard.,On moving in day, the house was filthy and the paint on the walls was so thin you could still see the plaster. So at our expense we had it painted even though we knew the advice was don’t paint it for two years.The site office was where you had to lodge your problems and some of these were sorted. Of course we found more problems and we sent a revised list to site. Once again some, not all, were done.We were then told to contact after sales. That has been the biggest waste of time yet, despite a senior director praising their customer service improvement - there is zero customer service. Site denied knowledge of some of the problems so we supplied after sales with the paperwork.We have had lists from managers of what needs to be done. - guess what - still not done and now they cannot even be bothered responding to us. Even the area sales manager cannot get them to reply.It has got to point we have had no option but pass our complaints to a solicitor.My advice to anybody looking at Linden is do not touch them unless you want a house rather than a home. If trustpilot gave a zero option, I can assure you that if a zero score was possible, I would have given that to Linden Homes.
Mr · 30 September 2021 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
TrustpilotLinden homes is racist they Treat…
Linden homes is racist they Treat people with ethnic minority backgrounds and disability is differently they pulled out of a contract for no reason when we were just about to exchange they have been ignoring calls and treat people like they are worthless they made people cry suicidal and hospitalised because of the stress and the bullying that Linden homes have put people through Do not buy with them you will not be happy Linden homes or a curse you will never be happy in a home of London because it feels like it is cursed with a bad luck
Lola · 24 September 2021 · Linden Homes Eastern Kirby Cross
★★★★★ 1/5
TrustpilotSTILL WAITING
My integrated dishwasher was not installed correctly. After chasing they sent someone out to fix it. He came with no tools or materials and just said yep - it needs fixing but I have nothing with me🤦♀️After pursuing linden for a year they sent another guy out - he had 50 percent of what he needed. He came with the tools and materials to fix the left hand side of the dishwasher!! Strangely enough that destabilised the dishwasher and now it’s collapsed into the unit. Nearly 1.5 years later I’m still waiting for repair refund and compensation. This is after another repair job had to be done twice as wasn’t done properly the first time. Still waiting Linden....
Customer2018 · 9 September 2021 · Linden Homes Eastern Kirby Cross
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
