Linden Homes Eastern estate agents in Royston, Kirby Cross and St. Albans

★★★★★ 1/5

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Disgusting behaviour

As if you took away a garden built for the passing of four boys who sadly got there lives took from them!You can’t build over a memorial garden!No wonder the mother is upset. Disgusting behaviour!

Emma · 6 April 2022 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Some of the worst after care service…

Some of the worst after care service I've ever known for any product or service, let alone one which represents the biggest investment I'm ever likely to make. Very badly informed staff from start to finish. Blatant lies regarding obvious problems with the property. Constant avoidance tactics in rectifying problems. Untidy and unprofessional contractors sent to fix problems. Obviously its the property and price point that will decide wether or not you buy with Linden but literally every stage of the purchase and after care has been a litany of problems.

S.B · 4 April 2022 · Linden Homes Eastern Kirby Cross

★★★★★ 4/5

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Rating only, no written review.

JASON · 28 March 2022 · Linden Homes Eastern Kirby Cross

★★★★★ 4/5

Google

Rating only, no written review.

Ryszard · 28 March 2022 · Linden Homes Eastern Kirby Cross

★★★★★ 5/5

Google

Rating only, no written review.

Daniel · 28 March 2022 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Substandard houses built by cowboys

Never buy a house from these lying unscrupulous scumbagsWe have 140 snagging problems on our home, we have been fighting for 4 1/2 years to get them sorted. The warranty is not worth the paper it is written on. Nhbc say linden are liable, linden says nhbc have to fix it, no one fixes it!!Our porch is hanging off, the electric is wired wrong, there is no rain water goods under the garage, the earth wire was not attached to the gas and electric meters, if you turn the electric off for upstairs the electric partly goes off downstairs and not upstairs at all. The flue for the boiler is at an angle so rain water runs into the boiler, the extractor fan pipes were non existent in the loft causing a fire hazzard, the windows are fitted incorrectly and were supposed to be grey but turned up onsite white so they sprayed them, now they are peeling and look like a Friesian cow. Toilets aren’t level, door handles aren’t level, light switches aren't level or they are damaged, i could go on but whats the point, they are able to build substandard houses and get away with it,because it says on their blurb that they dont have to build quality, i wish we has never brought this house, its been too stressful to call home.

Sharon · 28 March 2022 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Nightmare housing provider

We have had so many issues that we would never buy off Linden again.There were so many snagging issues and things that weren't put right. The workmanship in genral was shoddy, trowel marks on walls, cupboards not straight, cupboards dinted or scratched, door frames made with MDF so super soft, dinted easily and can't be sanded down and easily repaint. All the interia doors are hollow and cheap. Oven and hob very cheap, the oven leaks water onto the floor, the fan above the hob just circulates the air and isn't a extractor fan. The hob was completely scratched after a few weeks as there weren't any pads to protect it.I have had workmen back to redo jobs which have made a worse job than the original.The drainage is also a nightmare and our downstairs toilet and ensuite shower are continually blocked so much so we can no longer use the downstairs toilet. The pipe for this runs all the way under the house at pretty much a level angle and the flush isn't powerful enough to shift anything down it.The site manager was cocky and arrogant when I wrote an average survey they gave me as jobs hadn't been completed and told me people who ticked 'wouldn't by again' boxes didn't get any work done. As soon as the showhome office closed all support ceased and emails from us or any of the neighbouring houses were ignored.It is worth noting that my husbands previous new build, with a different provider, didn't have a single problem. We love the house layout and plot but it stops there.

Charlotte · 17 March 2022 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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I have just had the most pathetic and…

I have just had the most pathetic and discourteous treatment by the sales and guy at Hanstead Park sales office and I only went in to make a sales enquiry as a genuine buyer - now I wouldn’t touch them . I went in without an appointment which is ‘against policy’ but he squeezed me in . Everything sold off plan this year apart from a few houses and the one I was interested in the show home was off limits until the oven had been replaced ??!! Ok fair enough , I had to beg to have a look through the window and the young guy concerned had no sense of making me feel comfortable, totally unhelpful arrogant and in the ‘computer days no’ mold. So I went back 10 mins later with my family and he outright refused to let my wife look through the window - ‘not I can’t let you do it again’??!! What arrogance and a control freak . ‘I have a teams meeting now and can’t allow it’ how that can affect my wife looking through a window was beyond me ? I was so outraged that it got a little more heated as he made no effort to smooth things and have no explanation other than ‘company policy & health and safety which was rubbish. These guys are inexperienced and have no idea how to deal with customers. This is the service and attitude you can expect from these muppets - see all other reviews . Good riddance

Paul · 14 March 2022 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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New home - sold with hole in roof- Harrington Park, Exeter

Don't do it. I am disgusted at the customer service and finish quality. My colleague bought his first home at Harrington Park, Exeter. There is a hole in the roof, fibre hanging off the property, a dent in the door and paint on the handle. Someone called Lauren at Linden is not taking him seriously with the biggest purchase he will ever make in his life. Disgusted. Linden just want his money, not his happiness. A job badly done And you cut down all the mature trees on the edge of the quarry site♻️

Ru · 11 March 2022 · Linden Homes Eastern Kirby Cross

★★★★★ 5/5

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Excellent - New Linden Home at Minerva Heights, Chichester

We purchased a new Linden Home at the MINERVA HEIGHTS site near Chichester. We received excellent service from the whole Linden team. The Sales team, Molly and Niall were second to none. They helped and guided us through all the steps in the process with follow up conversations and visits during and after our move, ensuring we were happy and everything was as we wished. They both were on hand and gave helpful advice all along the way. We moved a great distance to be nearer our family and they made it as stress free as possible, we cannot speak highly enough about the journey we experienced with them. Both are friendly and professional and we felt very comfortable and confident in dealing with them. They are a great asset to Linden. In addition, Levi, (Sales Progression Team) was superb at helping us to complete our purchase process, and went above and beyond to ensure we could move in on the date we had all planned, despite the challenges created by a very poor solicitor we used. Site visits during construction were also good and the amount of questions we fired at Paul and Iain during our visits were answered to our satisfaction and if not immediately, were fed back to us from the sales team. Once we moved in, the customer support team, were on hand immediately and were very pro-active in resolving any issues we had on our small snag list. Lewis in particular provided an excellent service, and was really helpful, professional and efficient in ensuring things were completed in a timely manner. He was great at getting the various teams in very quickly, and followed up to ensure all work was carried out as we wanted, and that we were happy with the standard of work and the progress. In addition his colleague, Chris, was also great, and regularly followed up on things, to ensure we knew what items were coming up and when. I would also mention that the various trades provided to do the jobs, were also very friendly and courteous. We were very delighted with the way the whole customer service process was carried out, quickly timely and efficiently. We have bought new-build properties before so we have some idea to compare against and can say that the Linden process was second to none and made the whole experience one of a first class standard. We are very happy in our new Linden home. It’s a beautiful, quality constructed home in keeping with the style of West Sussex houses and in a great location.Thank you to everyone.

Mrs · 9 March 2022 · Linden Homes Eastern Kirby Cross

★★★★★ 5/5

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Walton peaks

It’s always a daunting thing when you’re buying your first home but David from Linden Homes at walton peaks, Chesterfield has taken a lot of the worry out of the process. We moved into our new home back in November and all in all We have been impressed with the process and the house build. Don’t get me wrong there have been some snags to take care of but that is expected of a new home and David/linden has done his/there best to get it rectified in a professional and responsive manor. Can’t ask for much more really. Harry&Jess

Harry · 5 March 2022 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Worst house builder ever

Worst house builder ever! Take your money and run, they are rude to you take advantage of you. They made a major error with one of our internal walls. It was out by over 100mm, they took no responsibility, told us if we wanted it sorting we better sort it ourself, or if they were to do it then we had to make our own arrangements to move out whilst they did it. We bought a £230000 which should of been an amazing experience they ruined it from start to finish. Why should we have to move out of a perfect home as they say for them to fix their mistake. They can't keep to deadlines and as for sorting snagging in a house it's none existing.

Nick · 1 March 2022 · Linden Homes Eastern Kirby Cross

★★★★★ 4/5

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Kirkleatham green

Ben and Jack were very helpful when purchasing our first home and helped with all queries and enquiries

Josh · 19 February 2022 · Linden Homes Eastern Kirby Cross

★★★★★ 5/5

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Fantastic customer journey with Linden…

Fantastic customer journey with Linden homes, we bought our first home and they could not have been more helpful, the sales executive and site were amazing and the house is quality

Gemma · 18 February 2022 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Avoid at all costs

Avoid at all costs! Agreed a price on a new build and accepted a part ex offer on my home(under market value). To then be told house we were reserving was now no longer being marketed. Then received a phone call 48hrs later to say house was re available but at a price increase of £10,000 more than agreed. Totally untrustworthy and underhanded.

Louise · 14 February 2022 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Awful company - avoid at all costs

Awful company. AVOID AT ALL COSTS!Gave us 6 weeks to exchange via 'smooth move'. We sorted our side, the buyer (arranged via their broker Movewithus and via their appointed agents) lagged a little with the admin so they pulled our sale, and sold immediately to someone else. All without any communication at all before it was too late for us. We are now £1000's out of pocket. Their management is faceless, no communication. Utter money grabbing morons.

Robin · 11 February 2022 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Traveller site included in planning permission!

Our initial dealings with Bovis / Linden homes was good. The sales team were helpful although reluctant to always provide spec info as they said it was subject to change or confidential! However, after joining a local Facebook group, a couple of weeks before we were due to exchange contracts I was made aware of the plans to build a permanent traveller settlement on the Hounsome-Fields site! We raised this with the sales team who confirmed this shocking news, the traveller site was part of their planning permission from the start and they tried their best to play down the situation to us! Conveniently this information was left out of the points of interest in the surrounding area reeled off to us by the sales during our site visit! Due to the uncertainty of how big the site may become and the detrimental effect this could have when we came to sell in the future we decided to pull out. In all fairness to Bovis we were given back our deposit with no fuss. We were lucky that we found this out before we spent lots of money on fees etc.

Michaela · 10 February 2022 · Linden Homes Eastern Kirby Cross

★★★★★ 5/5

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Kirkleatham Green site

Kirkleatham Green site. Jack and Ben have been nothing but a pleasure to deal with. They have made our house purchase smooth and as stress free as possible. Their customer service has been second to none. Always kept in touch with us and made sure we were updated when necessary. Both very friendly and welcoming and couldn't do anything more to help us. We are very grateful for all their help. Thank you both so much! Danielle, Liam and MeilaPs if we could give them a pay rise or bonus we would😁

Danielle · 10 February 2022 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Wont give money back!

I woudnt ever by a home from them! We reserved a plot back in November, but pulled out as we found out there was a quarry proposed in the next field . They forgot to mention that, and we found out for ourselves.We have been waiting over a month for our refund on the reservation, and had so many delaying tactics from all the sales people. We were meant to have it back in 14 days.Would not recommend! Awful customer service!

Pearl · 8 February 2022 · Linden Homes Eastern Kirby Cross

★★★★★ 4/5

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Kirkletham green site

We purchased our home on the kirkletham green site in Redcar, the sales team (Ben and jack) have been absolutely fab and have tried their hardest to get everything we've asked for. Throughout the building stage we had constant updates and communication, as well as meetings and we were able to have a look around the house before it was full finished (with a hard hat and boots on of course) Once moved we've had a few little snags which is to be expected with a new house, however the sales team and building staff (especially Carl and Liam) have bent over backwards to try and make sure we were both left happy and comfortable. We would definitely recommend this site to friends and family, not only because of the fabulous working team they have on site but because it has such a nice and welcoming feel. Thanks guys

Jade · 8 February 2022 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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AVOID AT ALL COSTS!

AVOID, AVOID, AVOID!!!Linden Homes exploit young first time buyers! I used to read reviews and think people just liked to complain, however please read my review carefully so this doesn’t happen to you! We purchased our home on the Ashfield Park site. Once we exchanged contracts with the builder, all communication stopped. We had no updates throughout the build process, regardless of how many times we asked. If we were to get a response it was a week later. The condition of our home on completion day was abysmal! We had walls that had been filled and not painted over, lights hanging from ceilings, loose bath panels, unsealed kitchen counters and every room required filling and painting to cover the dents in the walls. The home had not been cleaned and the man doing the mastic (on completion day) has attached all the dirt and dust from the uncleaned house to the skirting boards, of which we will be replacing at our own expense. Our back french doors did not lock and the site manager advised ‘just don’t open them’. These doors are in fact a fire exit and we had to wait 6 days for someone to even come and look at them, after chasing 3 times!! On top of all this, our living room is larger at one end to the other as our wall is wonky. We had no handover, signed for no keys and did not have any paper work until last week. After reporting the issues with site, we were informed by site that it was ‘news to them’ and that we had signed to say ‘we love our home’ which was not the case. We have still not signed for anything, not even our keys. Our signature has been fraudulently added to paperwork held by site. The overall experience for a young couple moving into their brand new, forever home has been ruined by what can only be described, as poor workmanship, poor management and poor sales consultation. We would never buy a new build property again, nor would be ever recommend Linden Homes!Linden Homes took advantage of a young couple who were desperate to buy their brand new forever home. They over promised, under deliverable and treat us appallingly in the process! I sincerely hope that no one else lives the nightmare we have been living for the last 4 months!

Sophie · 7 February 2022 · Linden Homes Eastern Kirby Cross

★★★★★ 5/5

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Recently moved to our new home The…

Recently moved to our new home The Mylne Kirkleatham Green Redcar .We absolutely love our new home and it felt like home straight away .Benedict and Jack at the sales office where absolutely brilliant and kept us both updated each step of the way .Always friendly, helpful and pleasant and 100% professional .Also the after sales has been brilliant A text message to see how we are settling in .Also the team on site have been helpful and friendly with after care of our new home.Thank you Benedict and Jack

Kimberley · 5 February 2022 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Avoid If Possible!

First time buyer here! Bought my house in June 2019 . . . Sales team were great and really friendly. Super helpful, chatty and built a good relationship with them . . . that's where the positives stop.Linden's quality of workmanship is poor (putting it politely) . . . My house 'feels' like it was a training exercise for a work experience project. I raised over 100 snags of which some are STILL outstanding. As soon as they've got your NHBC survey they essentially wash their hands of you, unless you keep up enough of a fuss. I felt like I had to really fight and work for my snags to be reviewed and rectified. It was knackering. The qualified contractor / site manager should have had higher standards . . . they are the experts after all . . . not me! I feel like there is a lot of responsibility for the new owner to know what is and isn't acceptable without a construction background.So many details around the house were poorly finished! Paint on switches, missing screws, chips and dents in door frames, grout and mortar ALL over the place . . . It really has tarnished my first home buying experience.I don't expect to buy a brand new car with it's wing mirror hanging off, so why is it acceptable to buy a brand new house with all these defects . . . Its now been 2 years with other snags that i've found which are really unacceptable and they've washed their hands of me. I'm now left to fix these issues at my own expense.New homes are always marketed to people as 'Cheaper than buying used' . . . I think not considering the amount of time, energy, stress and own money to try and fix their incompetence.Avoid if possible! But I know with help to buy schemes, people are really restricted to new builds and stock.

Mr · 28 January 2022 · Linden Homes Eastern Kirby Cross

★★★★★ 1/5

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Just as well the sales team are useless

You can't even get through to the sales teams on the phone to get a viewing. It's hopeless. Glad I came hear and read the reviews before persevering - I'll forget it. Good work Linden, that's a customer gone before you even engaged.

George · 25 January 2022 · Linden Homes Eastern Kirby Cross