Trusted Agent profile
★★★★★
792 reviews across 3 offices and 2 platforms
Linden Homes Eastern has three offices, in Royston, Kirby Cross and St. Albans. Together they have 792 reviews on two platforms, rated 2.6 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
Linden Homes Eastern's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotWorst property and service
The quality of the property I bought from LH is awful, worst one I’ve ever seen. Never buy from them, customer service was good in the beginning, once you changed your contract, no anyone replies you anymore. Site manager is just a liar who can do nothing for thousands snagging issues.Don’t buy from them, don’t trust them, they just wants your money.
1/5
TrustpilotAVOID
We have been a sold a poor home. Please avoid.
1/5
TrustpilotDO NOT USE PCR AGENCY FOR HIRING…
DO NOT USE PCR AGENCY FOR HIRING LABOURS COZ THEY DONT PAY THE WORKERS! YOU WANNA BUILD YOUR HOUSES FOR FREE ?
2/5
TrustpilotAbsolutely terrible company
Absolutely terrible company. The work is average at best. The customer services are awful. We have had approximately 35 days of work completed on our house with snags, all of which are bodges and usually fail multiple times. Do not use this home builder.
2/5
TrustpilotVery Poor Communication/Service - Don't waste your time.
One of the worst companies I've dealt with for general communication - You go through the motions for share-to-buy but when it comes to signing up and paying a deposit, can you get hold of them? Three times, with three (phone) eligibility interviews, numerous personal data sent and then they are impossible to contact and just don't return calls, voicemails & e-mails. They then call out of the blue asking if I am still searching for a property. I said yes I am, just not with them anymore because of the above. This lot are ranked joint bottom with Bromford (New Homes) for basic communication/courtesy. Just not worth the time as they appear to not be interested and/or any good.
5/5
TrustpilotHeath Farm Estate, Greater Manchester
Heath Farm Estate, Greater Manchester. Only a couple of snags so far- moved in end of May 2022 so 5 months ago. 8 year site development- about 6 years left.Very good.
1/5
TrustpilotYOU DESERVE BELOW ZERO STAR
YOU DESERVE BELOW ZERO STAR. I WANT TO THANK YOU FOR NOT ANSWERING TO MY EMAILS, CALLS, AND VISITS TO THE OFFICE FOR TWO WEEKS. AFTER READING THE REVIEWS THANKS TO GOD, I DID NOT BUY MY FIRST PROPERTY FROM YOU GUYS.
1/5
Trustpilot16 months in and STILL fighting to get…
16 months in and STILL fighting to get things sorted - if i'd have known then what I know now, I'd not be in this house!!!
1/5
TrustpilotSherford -DO NOT BUY THEIR HOMES !
Terrible builder and don't expect to have your snag list completed quickly as still waiting after 6 months. Poor communications and a list of excuses - DO NOT BUY THEIR HOMES !
1/5
TrustpilotAvoid
Would definitely consider looking at other new-build companies and homes in Bristol and avoiding this one. (Taylor Wimpy, Brabazon, Barrett and Bellway all have new build sites across Bristol) When purchasing they don’t tell you the kitchen is a bog standard white, and all you’re choosing is the doors, they sell it like the kitchen would match the doors (like it should) so all other panels like the corners, centre posts, ends and top edging is in the cheapest bog-standard white. A massive cost saving issues which seems to be their main priority across the board, which isn’t what you’d expect when paying the prices you do. I’m now left with a grey and part while kitchen that looks odd and not done properly. When contacting Vistry and linden, was told they’re not willing to do anything whatsoever and if I wanted it sorted I would have to get it done myself. Only reason I’ve given 2 and not 1 stars is because the sales woman Tina has generally been excellent and helpful, but the money saving over customer satisfaction mentality is very disappointing.
1/5
TrustpilotOne of the worst built houses I’ve ever…
One of the worst built houses I’ve ever seen. A three year old could make a better construction with cardboard.The builders are using such random cheap crap from Germany and it’s impossible to source to fix. Snag work? Don’t get me started. The builders are stupid, lazy and use apprentices with no supervision.The building architect must have been high as a kite designing a house with a super flat roof made of some plastic crap that leaks!My garden was buried full of crap from the builders. The walls are so thin that an ant could far and blow them down. Customer service is a joke, they just want your money and they don’t give a toss. They’re flogging honest to god death traps with fault after fault and I can see someone being seriously hurt or worse. Profits before bloody people indeed. Don’t buy a house from these fools, don’t rent one, don’t even look at them. Summary here, houses are cheap and built with Mickey Mouse materials. The builders don’t sort snags, and when they do, they ultimately make them worse. Houses are badly designed by what I’m assuming is a Child architect.Customer service is like chewing a brick.It’s just not worth the stress. If you sell up, you push the rubbish onto the next poor undeserving sod.Awful experience.
1/5
TrustpilotAffordability check even before seeing a show house, first time I have seen.wanted to know all the details…
They wanted to know all the details about ourselves even before showing us the show house in the name of affordability check which was the first time I had seen any one doing. They wanted to know our date of birth , value of previous house, whom we are lending with etc etc. Comeon guys we just wanted to see your show house before we can decide to go ahead and if we do not like it what do you want to do with all our information.
1/5
TrustpilotCannot unsubscribe
I have tried to unsubscribe from their text messaging service several times, even called them and I am still getting texts. How do I stop this?
5/5
TrustpilotHeath Farm Greater Manchester
Efficient and cooperative sales and site team.
1/5
TrustpilotLinden Homes at Olive Farm…
We are residents in a property next to a new Linden Homes site. Cystomer service has been disgraceful. We have been left with multiple damage to our property which despite assurances over 18 months was not rectified. We also have continual noise from rattling flags which keep us awake at night but they refuse to remedy. If this is how they treat customers then beware!!
5/5
TrustpilotStaff are brilliant.
We have just bought a house at Minerva Heights, Chichester and both the sales team and the aftercare has been brilliant.Special mention to Joel in the sales team as well as the site manager Chris. I am a wheelchair user and they have been absolutely brilliant. What they promise is always fulfilled and they have gone above and beyond what I expected when buying a property and the after care.I would highly recommend Linden Homes - especially with the staff they have here in Chichester.
1/5
TrustpilotSorry I can’t give a zero
Sorry I can’t give a zero. This is from a subcontractors point of view not about their allegedly shoddy homes. Was asked to come in for an emergency as they were without a telehandler and desperately needed one to help their project proceed. Dropped everything (including the work I was doing) to help as they were offering a very generous amount for the day. Rushed across the county and arrived as soon as I could. Checked with site management what the agreed rate was and got on with the job in hand. Workers were happy manager was happy and I was happy as I’d made some money. Then a week later I get a phone call. They decided that they’re not going to pay. So there’s me a days wages lost and the cost of driving across county. I think it shows the company in a true light. If they are willing to stamp on the little man I’m sure they’re willing to sell you a substandard home.
1/5
TrustpilotLinden Homes - The Priors, Warwick
Linden Homes - The Priors, Warwick This is an honest review, with first hand experience of this company. We’ve had too many negative experiences with this company and their suspicious Google reviews. My advice would be not to buy any properties advertised or sold by Vistry Homes.The site management on this site is extremely poor, with a number of staff having left the site since the initial build phase. The company take no responsibility for their appalling actions and push the blame on to the customer.Staff lie to cover their tracks and complaints are not fairly investigated. When this is all undone they fail to answer direct questions.Our negative experiences begun with incorrect information given by Sales staff. Followed by poor site management by Joshua Crowther and particularly Russell Thorpe, who is continuously forgetful. Customer Services Director Sharon Warrington is extremely unprofessional and is focused on customer blaming and struggles to understand the concept of answering direct questions.Their employees canvass for 5 star NHBC ratings, without being deserving and inform customers not to tell neighbours when they complete further work, so that neighbours do not request the same. They also offer day trips to complete remedial work. All of which we have refused. We also vacated our property for a number of days whilst some of the excessive remedial works were completed, but Vistry fail to remember this, as it is all too embarrassing for them especially knowing that they put us through this with a 2 week old newborn.They also openly admit that the issues with our property and the time to rectify them has been excessive but do very little to address this and then bewilderingly make out as if those issues no longer exist and have been resolved.Please document your interactions with this company if you are a customer, as Senior Managers Darren Beale and Stephen Teagle fail to address clear and obvious errors by their staff.An utter mess of a company.
1/5
TrustpilotCustomer Service Is Disgusting
Customer Service Is Disgusting, I Have Been Calling The Office For Two Months To Reserve A Plot, Multiple Visits To The Office, I Phoned The Office Everyday To Make An Appointment I Am Being Told We Will Call You. And I Am Being Ignored All The Times. I Gave Up. Would Definitely NOT Recommend Buying Your First Home From Them.
1/5
TrustpilotWe purchased a house from them 3 years…
We purchased a house from them 3 years ago. The first few months customer service was excellent then went completely down hill. Had nearly 100 snagging issue some of which we still have but LH ignore my emails. Had an issue with high water bill due to the fact they laid dead turf in our back garden so was instructed by site manager to water for hours a day and ended up with £1400 water bill. First they accepted responsibility but dragged out paying, then refused to pay altogether. Will never buy from LH again and advise people not to
5/5
TrustpilotExcellent house with very good …
Excellent house with very good “snagging” and after sales service.
5/5
TrustpilotBrilliant
We have just completed on our home on Kirkleatham Green, Redcar. Ben and Jack are both so friendly, attentive and helpful, and nothing is ever too much for them. I personally felt like they treat our home as their own; they do genuinely want it to be perfect for you. They kept us well informed with progress, and what we needed to do next. We’re really pleased with our home and the service provided!
5/5
TrustpilotGreat service
Karl, Jack and Ben have been helpful throughout the whole process providing all the answers to our questions and if anything needed sorted it would be completed within a satisfactory timescale. I would recommend linden homes as myself and Partner have been happy with our service so far.
5/5
TrustpilotLinden site at Kirkleatham Green, Redcar
We have bought our Linden home through Ben and Jack at Kirkleatham Green, Redcar. They and Linden have been very patient as we had a nightmare sale of our old property. We cannot fault the service and build on this site and very few snags. Ben and Jack are very kind and professional who answer all queries and sort any problems promptly. It has been a joy to deal with them and also the site manager Karl and his overall manager, Michael.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Royston has the most, with 741 reviews rated 2.5 out of 5, followed by Kirby Cross with 698.
The three Linden Homes Eastern offices, by town:
