Trusted Agent profile
★★★★★
790 reviews across 3 offices and 2 platforms
Linden Homes Eastern has three offices, in Royston, Kirby Cross and St. Albans. Together they have 790 reviews on two platforms, rated 2.6 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
Linden Homes Eastern's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotI have been so impressed with Linden…
I have been so impressed with Linden Homes from the sales team to the site team i can't find fault at all. Very professional from start to finish and a very smooth process. Been in our new home over 6 months now and only had a couple of minor snags which got seen to straight away. Thank you Linden Homes.
2/5
Trustpilotwoeful
very poor customer service. They appear to keep no records of work that needs doing. Empty promises just to get you off the phone. Very polite though.
2/5
TrustpilotPoor customer service
I purchased my property 2.5 years ago and during this time the majority of people in my development have had issues with snagging not being resolved, terrible communication and awful customer service.I would encourage you to do your research before considering buying a property from these developers.
2/5
TrustpilotNot much good once they had our money.
We bought a home from Linden in 2022. Whilst they were fairly good to deal with during the purchase process, since the sale it's been extremely difficult to get responses from them, and our 'snag list' has not been actioned since submission 4 months ago. Building materials were also left around the site after completion.
1/5
TrustpilotAwful customer service
Awful customer service. During sale process Linden were late. I had no communication on build status and Linden did not care about my buyers concerns.After sales is even worse. Two years to resolve simple snags. Months with no acknowledgment or communication. Whole customer care team from Emma Lane down are simply not fit for purpose. Managing Director, Alex Jordon doesnt have the customer respect to reply to emails dispute several attempts to contact him.Just awful.
5/5
TrustpilotFabulous experience with Linden Homes!
Fabulous experience with Linden Homes! I bought a flat on their Spinnaker development and right from the start was very impressed. Gareth and the sales team were very efficient and the completion took place exactly on time. The aftercare from the site team, especially Mark the site manager was extremely good and the couple of snags I had were fixed very quickly. The quality of build was also very good. I would defer recommend Linden Homes as a good developer to buy from.
5/5
TrustpilotExcellent Sales staff and superior build quality
I've just bought with my Wife an absolutely stunning 4 bed Pembroke style house on the lovely small development at Mill Brook Green Axminster and I can't put into words how chuffed I am with the build quality and customer service the Sales team provided from the very beginning to Completion and move in day! I know we've only just moved in and there's bound to be some snags to put on a list as with most New builds, but as of yet, I have found none!I met the build supervisor and foreman on site and they are also brilliant, any issues they said, "Just let us know and we will sort straight away". They even called in, on move in day, to make sure everything was alright. The Sales team on this site are excellent and so are the builders who put great pride in getting their work spot on! If your looking for a house New build in Devon, I can strongly recommend Linden homes here in Axminster!MR & MRS CANN
1/5
TrustpilotI called the customer services today…
I called the customer services today because we have been trying to chase up jobs which is still outstanding on my property ( Mowbray View) one of them being my boiler which has been on going for at least 18 months now, we have had Ideal out to it twice and they have changed a valve on it but we still have the problem, Lakeside Plumbing has also been out to it I was thinking of they were going to fix the problem ( thought wrong) back to Linden Homes and because the guy put on his report nothing found on the day of his visit Linden being Linden easy way out of it , it’s not a problem with them go back to ideal.Yet another flobbing off by them. I am classed has disabled and the back garden of the property floods all the way upto the patio doors when it rains ( really great for someone who spends a lot of time in and out of hospital with numerous problems ( Linden Homes not interested) sounds about right for them. Then the nail on the head today when I called only to get told they will not speak to me over the phone ( I think that is called discrimination when they will only speak to my partner) I don’t think they understand that though along with putting the phone down on you. Ignorant and the worst people I have had to deal with.I strongly recommend to anyone who is thinking of buying a property off these to look somewhere else.Words cannot express how they make you feel.
1/5
TrustpilotEmpty promises
My Husband and I bought a new home in Collingtree Park in November 2022. Our main concern was the garden and the dip towards the garage. We were aware of the slope which we could understand but the slope in our drawing was towards the house, not the garage. The dip was a concern and is currently a danger for our now 10 month old son. We were promised for 8 months that they would do everything they can to fix our issue. Now fast forward to June and we have been told that they will not fix our concern. My constructive criticism for Linden homes is to improve on communication and take into consideration the safety of your customers children. My advise for future buyers is to get everything promised in writing from this seller.
5/5
GoogleLooking at opportunities
5/5
TrustpilotReally pleased we chose Linden Homes !! :-)
Recently Bought the House from Linden Homes ,Brindley Edge Coventry and we were really pleased with the overall process .Both Carole & Leah did everything within their remit to make our home buying and related process so smooth and very really helpful to say the least.They ensured throughout the process that we were being looked after.Even after the Move-in Date the site manager Vez/Denis ensured we did not encounter any major issues and any initial snags post-Move in were rectified in a matter of days .Denis even went out of his way to support with any non-snag issues we raised and was happy to help anytime .Same goes for the workmen around the area who till date offer help /support and ask if we have settling in well which is a really kind and welcoming Gesture.The build quality of the new build is of really good quality going by our experience of being a 2nd time New build owner.The building works on site are still going but the builders make sure the area is kept clean and we are well informed of any upcoming works if it could be disruptive in regards to traffic/noise etc.Overall really happy with Linden homes on the whole and would highly recommend them to anyone for their amazing support/customer services and quality of build.Thanks Guys ! you are doing a brilliant Job :-)Soniya & Vip
1/5
TrustpilotPoor Quality and fake compensation promises
I bought my first house from Linden and the quality is awful. The kitchen was done so poorly, which can't be fixed until and unless if you design a new one. Within the first week, there was a water leak from the bulb in the kitchen and nobody helped to solve the issue. The issue was solved after two weeks. During two weeks of time, it was advised not to use electricity in the kitchen and water in the upstairs washrooms. There are multiple creaks in the house, which are increasing everyday. The flooring including carper was done so poorly, which looks like 50 years old. The house was not checked properly before handover. To compensate all, Linden mentioned to turf the garden with extra slabbing and I have been waiting for this for 5 months and now they said, we can't do this because it's not in our control. Overall, it's not advisable to buy new build from Linden homes. It was bad decision, but lesson learnt.
1/5
TrustpilotRubbish-quality builders
Think twice before you buy from Linden Homes. We made the mistake because we really like the location and were also in a bit of a hurry to move. Lots of regret..1. The white goods put in are of low quality compared to our previous house, so are the bathroom/en-suite units (that should be a red flag from the start but we were blind then).2. The garden was a mess: rocks, pebbles, PLASTIC, rubbish buried underground. Slates misaligned. Flood when it rains.3. The design of the underground pipes is flawed, who puts a kinked pipe in? We had an expert investigate and they advised the downstairs toilet will be periodically flooded because of the pipes - No. we do not flush sanitary pads or oil down the toilet.4. We also recently found out there is rubbish buried in the front lawn.The list goes on...overall a disappointment and a lesson learnt.
2/5
TrustpilotLovely sales team but that’s it.i we…
Lovely sales team but that’s it.i we moved into out property June 22 in walberton many settlement issues which has not been resolved many calls to us with promises but nothing happened. This has really ruined the whole new build experience for us. This is meant to be our forever home I would never buy a new build again especially not from Linden homes as the after service is really very poor. They sent a works man out on 3 occasions he was unable or unqualified to carry out the works required. What work was carried out was very very poor. Not up to standards of what you would expect from an evening Property.
5/5
GoogleDaughter has just bought house here, very nice!
5/5
GoogleIt was a good experience but wasn't what we are looking for. Fabulous houses, though.
1/5
TrustpilotPoor quality build and appalling customer service
We've lived in our Linden Home for around 18 months and wish we had never bothered. Definitely not a 5 star builder.We expected there to be a couple of issues regarding snags around the house, but nearly 2 years in and barely any of them have been resolved as the customer service team seems to have a revolving door in regards to staff. It's near impossible to get hold of customer services and should you be lucky enough to speak to someone, they are unbelievably incompetent and unable to resolve any problems. The problem also seems to extend to the site team who, according to customer services, don't answer their mobiles, so make it difficult to get answers.
5/5
TrustpilotNot all developments are the same
Not all developments are the same. Oak Farm Meadow in Stowupland is very good. When we first read the reviews of Linden Homes, we were very concerned and decided to stay clear. After hearing that the quality of a development is dependent on the site manager, we decided to look again. I’m so glad we did, the site manager and deputy both have very high standards. We were reassured by this and decided to buy here. The site even hosted a BBQ for existing and prospective buyers which indicated confidence in their homes. The site is well thought out and very well located, edge of village but easy access to Stowmarket and main road. We were able to visit the house at various points in the build. We have now been in for 8 months and can honestly say we are so happy here. We had several minor snags as expected but none of the horror stories that seem so common these days. The snags we did have were sorted. A friend who works on other new build sites has commented on the high quality of the finish. The pipes are finished neatly, the mastic is neat, the woodwork is well finished. We have hardly any settling cracks so far and they are only visible by looking close up. We did have to wait longer than expected for our fence line to be put in place but that was the only big frustration. Credit where credit is due, the quality of Oak Farm Meadow seems very high.
1/5
TrustpilotConsidering a Linden / Vistry property, I would look elsewhere
Considering a Linden / Vistry / bovis property. Prepare for a nightmare, poor work, lack of communication, being left frustrated, angered and little support. From aggressive sales, clear lying ahead of purchase to what was delivered, including lack of support from customer care. Constant changing of options after selection and confirmation, then pressure to change many months later. Communal areas left in dangerous state, exposed wires, Sharpe rubble & aggregate across whole estate, walls falling down, sewers & drains not fit for purpose as Thames Water will not take over ownership 4 years on, photo evidence of concrete, tarmac, rubble poored down various points in drains, plus many more.Drive took 4 years to be laid. Multiple contractors walk off site over non payments. Inside the build, so many corners cut, from uneven floor- 2 inch in some places, incorrect screws in every door handle allow them to fall off with screws exposed, not great for a small child! Poor work all round as contractors on pricing work so rush everything, all ceilings require re doing, skimming, reviewing then painting. Skirting all round messy, cracks and holes exposed then painted over. Waste water re enters one toilet, creating all sorts of hazards, due to poor plumbing. Electric points and sockets incorrectly fitted leaving wires exposed. Many other issues, if you wish to view photos, then you can see the sites photos under homeviews website. Or read articles published in the Mail, the Sun, Apple news, Get Surrey just type the following with appropriate dots. www daily mail co UK/news/article-8698191/Father-spent-life-savings-dream-home-says-estate-looks-like-scene-Aleppo.htmlUpdated 1/5/23 - nearly 5 years in and still many problems, snagging not complete, finally had drains re dug up and laid due to multiple failures of the developer.
1/5
TrustpilotBought my new home in market harborough…
Bought my new home in market harborough nearly 5 years ago on the pre inspection there was a list of snags given to the sales rep on the day none of them were ever fixed,I then emailed customer services with a list of complaints and fixes in Aug 2019 which included all the fixes from above and others however never received any answer or solution to this date and the problems still exist, on top of that my garden fence is about to fall down due to very very poor fitment so yet another cost. Come on linden you list yourself as a five star builder which should also include the team who construct the property. And as for customer service they would struggle to obtain 1star rating shocking aftercare is all I can describe it as get a grip please
5/5
GoogleOk
5/5
GoogleTop banana
3/5
GoogleReally liked the area and the look of the properties but appointments needed. So unable to view, will try to get an appointment to look around properly.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Royston has the most, with 741 reviews rated 2.5 out of 5, followed by Kirby Cross with 695.
The three Linden Homes Eastern offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
