5/5
TrustpilotA big thank you to both Karen and…
A big thank you to both Karen and Oliver for helping me find and purchase my new property with ease. 100% recommend using these guys at Lextons!
Trusted Agent profile
Lextons estate agents in Brighton
★★★★★
183 reviews across 2 offices and 2 platforms
Lextons has two offices, all in Brighton. Together they have 183 reviews on two platforms, rated 4.7 out of 5 overall.
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Our offices
Lextons's two offices, most reviewed first. Each has its own page.
Latest reviews from every Lextons office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotWe’ve just recently sold our property…
We’ve just recently sold our property through Lextons and our overall experience was fantastic! Ollie and George helped us in the initial stages with getting the house onto the market and sold. We had constant communications and when our first buyers unfortunately pulled out on the day of exchange, they already had a list of people to view it within a day and within less than a week we had a new buyer! We were so grateful for their hard work and dedication to getting things back on track. Karen then dealt with the sale and again, we couldn’t be happier with the service we received. Karen was always in touch, easy to talk to and proactive in helping us understand what was happening in the chain and what the next steps were. Thank you all for helping us through the entire process, we’d highly recommend Lextons!
5/5
TrustpilotWe have just exchanged on a flat…
We have just exchanged on a flat through Lextons in Hove and must say that they have been excellent from start to finish, providing a friendly, efficient and professional service. We had almost daily phone calls from karen giving us updates on progress, being new to the area we appreciated her advice about the process etc... We highly recommend the Hove team (Karen, James and George) they have been great. Raymie Hagger
5/5
TrustpilotGood quality service and attention to detail.
We were very impressed by the quality of service provided by Lextons. Peter Phillips met with us initially and was very efficient in setting things up for us. The attention to detail was exceptional. Peter's team are impressive. Ollie and Georgia kept us informed about viewings and gave us regular feedback. Once an offer had been accepted and the sale was progressing, Karen Franks picked up the after sales process and did an amazing job for us. We were kept well informed by her and if communication with the solicitor became stuck, Karen would pursue the information we needed. We would highly recommend this estate agent.
4/5
TrustpilotExcellent service
Lextons is a fantastic agent and as a buyer I was very impressed at the level of service they gave. Peter helped negotiate the offer on the property and managed to secure it for me when it looked like it would fall through. George was very friendly and helpful during viewings, and Karen did a fantastic job overseeing the purchase and moving it forward to completion. I was particularly impressed at how pro-active Karen was, emailing me almost every week with updates and keeping in touch with both solicitors. Finally an agent I didn't have to "chase" but who took the initiative throughout! Any concerns and questions were responded to promptly - an outstanding level of customer service.The only reason I'm not giving a 5 star rating is this: Buyers should be aware that once they have an offer accepted on a property, the policy at Lextons is that the property will NOT be shown as "Sold STC" online, as most other estate agents would show it at this point. This means that the property you're hoping to buy will still appear as available to anyone searching online (whether on Rightmove or other sites). Lextons do promise that they won't conduct any further viewings on the property - they just take contact details for anyone who's interested in case the sale should fall through. However, as a buyer I found this added an unnecessary layer of anxiety for me, as I felt it increased the possibility of my offer being gazumped after I was already financially and emotionally invested in the property. So if you're a buyer, just be aware of this, and if you're a seller, it should work in your favour.But otherwise I couldn't fault the level of service Lextons provided and would highly recommend them.
5/5
TrustpilotReally good service
Really good service. The only agency to get it right first time! As a purchaser I had already looked around a number of apartments with other agencies. But on my first outing with Lextons they showed me around two properties - the second of which I made an offer on, and then went on to purchase. They gave sound advice on bid/offer price. So, all round, a very tailored service!
5/5
TrustpilotI can't speak highly of Lextons
I can't speak highly enough of Lextons. They helped us to sell our property a couple of months ago. From start to finish impressive and professional (so much better than the previous agent we had tried) I love the fact they have all of the sales team round to walk through the house with the owner, it means they can actually sell the property rather than just show people round. They priced our property fairly and got us a great price in a challenging market. From top to bottom advice was given and issues overcome, Peter Phillips was great hearing our issues with onward purchase and offering genuine and trust worthy advice. Oli Lucraft, for actually selling our house. Karen Franks, you were amazing in keeping the sale in place and chasing up and down the chain to the right extent (not like the agent we bought from, they were horrendous). I cannot thank you all enough and will only recommend Lextons to anyone buying or selling.
2/5
TrustpilotWe didn’t encounter the best experience…
We didn’t encounter the best experience with Lextons even though we were buying and selling through the same agent. They seem to be more about the money they will get rather than the service they would give. They were more on the side of our buyer (who was paying nothing to them) rather than us. The only reason they have any stars is that one of their agents George was very delightful
Agent replied · 11 June 2024
We're sorry to hear this, this certainly isn't the standard of service we would expect you to receive. Our customer service is of the utmost importance to us and as such we have taken your feedback onboard to ensure we are constantly improving and holding true to the premium standard we are known for.
5/5
TrustpilotWe are simply delighted that we used Lextons!
We are simply delighted that we used Lextons! They managed the whole sale and purchase process for us with professionalism and the utmost care. Peter and James guided us through the initial stages, explaining everything clearly and thoroughly. From here, Karen took over the main negotiations and was incredible - the only way to describe it. Karen kept us informed every step of the way and when some unforeseen complications arose with the sale, she managed these calmly and with great skill. All matters were resolved patiently and deftly and our fears of losing the home we wanted were allayed. Indeed we moved in a week ago! We are indebted to Lextons - especially Peter, James and Karen - and we cannot thank them enough for making it possible for us to move into our beautiful home. We could not recommend them highly enough.
5/5
TrustpilotUse them, they're amazing!
I can honestly say having moved a number of times that Lextons are by far the best estate agency I have ever come across. The entire team are excellent, super efficient, friendly, nothing is too much trouble. I liked Peter from the minute I met him and knew I wanted them to sell our place. He totally knew the sort of buyer who would suit us and George sold our place before it even made it to market and at the full asking price. What more could you ask for? Karen joined after we were already under offer, picked up the sales progression straight away and ran with it. She has been a total star, really helpful when we had some tricky moments. Her calm and professional wisdom kept everything on track. We have now exchanged and cannot wait to start the next chapter of our lives. I recommend Lextons 100% to anyone. They are utterly brilliant.
5/5
TrustpilotThe most genuine Estate Agent
From the minute I switched my Estate Agent to Lextons I knew I had made the right decision. Lextons generated significantly more viewings than any other agent I had previously. They were extremely pro-active, efficient and kept me very well informed in every aspect of my sale. The sale of my property was complex but Lextons were supportive throughout, offering thier advice, expertise and guidance.Karen Franks was particularly brilliant in progressing communication between solicitors and ensuring the momentum kept going. Most importantly to me the Lextons team were genuine, backed up with professionalism, expertise and efficiency.
5/5
TrustpilotAmazing service!
Amazing service!Have just exchanged on a flat marketed by Lexton's. George Meyer was great in getting me in to see it immediately, and getting an offer accepted very quickly. Karen Franks then took over the process from the accepted offer to exchange/completion, and she was amazing.Although the vendor was obviously Lexton's client, the service I received as a buyer was incredible. Karen kept me updated throughout the process, particularly when my solicitors were busy. Her knowledge of the legal aspects of buying/selling property was impressive, and she was able to explain each step of the process to me in a way that made sense, and to alert me to specific points in the process where my input would be needed so that we could progress the purchase quickly.Karen responded to all of my questions in a very timely fashion, and did everything possible to make the process as smooth as possible. When we hit the inevitable bumps and frustrations that arise when buying and selling property, Karen managed to keep me sane!In short, Lexton's, and particularly Karen, went above and beyond, and I would recommend them to anyone without hesitation.
5/5
TrustpilotThank you Lextons
Having recently sold our house in Hove with Lextons, I would thoroughly recommend them. Peter, Oliver and the team communicated efficiently and clearly throughout the process and despite our strict time deadline, we managed to complete is just over three months from the date they were instructed. In the current market, that's particularly impressive and I work in the industry handling mortgages, with over 10 years of experience.
5/5
TrustpilotExcellent team - Great service from start to completion
Lextons recently helped us sell our flat which had been on the market previously with other Estate Agents. As soon as we moved to Lextons they found us more than 12 viewings in the first 10 days, of which one put in a firm offer which we accepted. Lextons provided excellent communication, keeping us constantly updated, both prior to the offer, all the way through the purchase process to Completion - and if ever anyone was out of the office, someone else was fully briefed and able to continue the updates. I would 100% recommend the team at Lextons - thanks so much particularly to James, Peter, Georgia and Victoria.
5/5
TrustpilotBest I have experienced
A very helpful, knowledgable and efficient service. An agent that actually does what they promise (and more) with genuinely friendly and honest staff. Although they were acting for our sellers I'm glad they were part of the chain as they were key in resolving issues that arose. I would use them myself in the future and recommend them to others.
5/5
TrustpilotWe are extremely pleased we chose to use…
We are extremely pleased we chose to use Lextons over other competitors. James and the team were professional and always available to answer any questions. We also liked how prompt the viewing feedback was delivered to us. Lextons pushed for the sale of our property whilst managing to achieve a price we were very happy with. We would highly recommended.
5/5
TrustpilotWe had previously been trying to sell…
We had previously been trying to sell our property with two other estate agents prior to using to Lextons, so the easiest way for me to review the service we received would be to highlight the areas that Lextons provided us with, which ultimately ended with the successful and painless sale of our property within a tight timeframe. Firstly, the approach felt very different. I was massively impressed with the professionalism and proactivity of Lextons in order to find potential suitors for our property. Even prior to going onto the correct avenues to advertise the property, Lextons had already managed to arrange 6 viewings (more than we had in the last 6 weeks). The modernisation of estate agency service is something that really impressed me. I have always found with other estate agents it would be myself doing the chasing for updates but with Lextons we were provided with constant feedback and the email confirmation and reminders of viewings for our property proved extremely useful and was appreciated as a way of keeping us in the loop. The excellent service didn’t stop there, as soon as we had a suitable buyer, Lextons continued to help make sure the sale stayed on track within the previously mentioned tight timeframes we had to complete. Their advice was invaluable and the personability shown from Lextons made us feel comfortable and at ease throughout the whole process. A service unlike any other I have experienced in the Brighton and Hove area who I would highly recommend to anyone looking to not only sell their property but also looking for an estate agent they can rely on and trust.
5/5
TrustpilotReally great
Really greatAlways friendly, on time and efficient. These guys bent over backwards multiple times to help us get a purchase over the line. We definitely didn't feel like just another potential buyer/seller. Also the quality of their listings and photography was stellar.Would absolutely recommend them to anyone looking to move.
5/5
TrustpilotFar ahead of the competition
Far ahead of the competition, Really was a pleasure to deal with all the team at Lextons while selling our flat, they approached things very positively despite not being an ideal time of year to sell. Took the time to understand what made our property attractive and generated lots of viewings in no time. In a very short time these viewings turned into a very good sale price. You only have to meet them, see the way they present themselves, their promotional material etc to see why they more than earn their fee. Added to this even after a sale was agreed they were always easy to get hold of and assist with speeding the process through to completion, a combination of hard work and expertise.
5/5
TrustpilotLextons provide the best customer service
Lextons provide the best customer service that I have ever experienced from an Estate Agency. Peter Phillips and his professional staff are knowledgeable, supportive and productive. They have twice managed to retain a full asking price offer on my house (twice because of circumstances out of their control) and negotiations are always stress-free. Lextons are client-lead, and progressive in their approach - their prior experience in the London market is evident in their worldly-attitude, and vast knowledge of the UK market. I certainly will only ever use Lextons from now on.
5/5
TrustpilotPeter and Georgia
Peter, Georgia and the team were extremely professional, excellent at keeping us updated, proactive in chasing matters and a pleasure to work with. Thank you to everyone at Lextons for making the process of selling smooth and efficient - we felt we were in very safe hands.
5/5
TrustpilotExcellent Service
As mortgage intermediaries, we are constantly in contact with estate agents. We have found the staff at Lextons to be very knowledgeable and passionate about their work in a way that we do not usually see with other agents. Our experience with Lextons is always positive, and they seem to really care about the needs and requirements of their clients.
5/5
TrustpilotExcellent!
I used Lextons for the sale of my late parents house. Peter, James and the team were amazing. I've used other Estate Agents in Brighton and Hove but these guys really are the best. Professional, open and very knowledgeable. Highly recommend and I will be telling everyone about the great service they provide.
5/5
TrustpilotChoose Lextons. End of..
Peter and his team recently sold our flat in Hove for us, and I honestly couldn't recommend them enough. We had previously had our property on with a different agent but had very little interest. We had started to become disheartened and even considered lowering our asking price when we reached out to Lextons. They were so accommodating, coming over to our property and giving us advice around our options. I have always been quite wary of estate agents but they put us at ease straight away and really just felt like a safe pair of hands. Despite our property having been for sale previously or over 2 months without interest, Lextons were able to drive lots of viewing traffic over our way within a few days! Within a few weeks they had found our perfect buyer - cash and chain free. We found our perfect home to move into, and bobs your uncle! Georgia and others were so helpful and down to earth, they made everything really easy for us- It was like selling my house through people who had almost become our friends. If you are considering selling your house in Brighton and Hove then I would recommend Lextons in a heartbeat.
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Questions about Lextons
Which Lextons office has the most reviews?
Brighton (35 South Road) has the most, with 169 reviews rated 4.7 out of 5, followed by Brighton (6 St. Georges Road) with 159.
Where are the Lextons offices?
The two Lextons offices, by town:
- Brighton (35 South Road): 35 South Road, East Sussex, Brighton, BN1 6SB
- Brighton (6 St. Georges Road): 6 St. Georges Road, Brighton, BN2 1EB
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