Trusted Agent profile
★★★★★
241 reviews across 2 offices and 3 platforms
Lettings Angels has two offices, in Cardiff and Glasgow. Together they have 241 reviews on three platforms, rated 3.7 out of 5 overall.
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Lettings Angels's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
FacebookI have used Property Angels to rent my property for some time and found them to be very professional and very quick to respond to any queries / issues. I had a number of small jobs to be completed prior to rental and these were completed quickly and reasonably -taking all the hassle away from me. Thank you �
4/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleVery friendly, helpful and efficient staff!
Hi Karolina. Thanks very much for the review, much appreciated. We're glad we could help! Kindest regards, The Angels
4/5
GoogleVery helpful. Didn't realise all the extra effort they put in to get me and my children into the home.
Hi Rachel. Thanks very much for the review, it is much appreciated. We are so glad we could help! Kindest regards, The Angels
1/5
GoogleAs a landlord I would not use this agency again. Checks not adequate resulting in a dreadful Tennant. Would not use them again
5/5
GoogleStaff very helpful, friendly and professional! Made my move to Cardiff less stressful and more enjoyable. Would recommend.
Thanks very much for the review & we are so glad we could help! Kindest regards, The Angels
5/5
GoogleFantastic experience throughout! Kelly and the Lettings Angels gang managed to rent my property out in under 10 days, with no fuss & great communication.
Hi Lewis. Thanks very much for the review & we are so glad we could help! It was a pleasure to rent out your property! Kindest regards, The Angels
4/5
GoogleA very friendly bunch that are quick to respond and simply just want to help people find a good home.
Thanks Katrina - I look forward to helping you find an apartment closer to the time of your moving! The apartment on Daniel Street has now been snapped up!
5/5
Googlelovely letting agent , very friendly staff and very good service.thxs!
Hi Danny. Thank you for a nice review, much appreciated! Kindest regards, The Angels
4/5
GoogleA very friendly bunch that are quick to respond and simply just want to help people find a good home.
Thanks Katrina - I look forward to helping you find an apartment closer to the time of your moving! The apartment on Daniel Street has now been snapped up!
5/5
GoogleAmazing agency, couldn't do enough for us when we left looking for a flat late. Great staff and always welcoming.
Hi Jessica. Thanks very much for the review, much appreciated. We're glad we could help! Kindest regards, The Angels
5/5
GoogleI found the team and Lettings Angels very hard working and dedicated to helping Students finding the right property from them. I highly recommend Kelly and her team to everyone !
5/5
GoogleTHANKS GUYS! Sorting out my accommodation for my first year at Uni was totally stress free thanks to the guys at Lettings Angels. Really helpful, nice people AND they have sweets
Hi Joanna! Thanks so much for a lovely review - much appreciated! So glad we could help and you enjoyed the sweets!! Kindest regards, The Angels
5/5
GoogleI have several properties let via Kelly and her team, and I have nothing but praise for this up-and-coming company. Dedicated and professional; I look forward to our continued relationship over the coming years.
Hi Neil. Thank you for the review, much appreciated! It's a pleasure working with you. Kindest regards, The Angels
1/5
GoogleIf I could give this zero stars I would. I would never recommend this letting agency to anybody, steer clear. Kelly deliberately mislead my parents who live very far from Cardiff (south east of England) into signing a contract for my brother to live in a house as he was starting uni there. Although my mother asked for photos constantly, each time Kelly made excuses saying the people were still living there but rest assured she had visited the house, it was lovely, it had been cleaned and there was nothing to worry about. She said she understood how stressful it was for parents of children going away to uni and she would never mislead anybody. When my brother was met with his house he couldn't believe it, nor could we, it seemed a world away from the house Kelly promised us. We got in touch with the council who sent housing enforcement round, and they condemned the house as it was unfit for human habitation. Live wires in bathrooms, rooms with no natural light, overgrown garden, everywhere was thick with dirt, etc. My brother left in five weeks, found a lovely house with a new landlord from the agency Key Let who were amazing, unfortunately my brother never received his deposit back from Letting Angels as Kelly said money would need to be taken for cleaning (!) terrible service, crooks.
1/5
GoogleI strongly recommend not to get in any relations with Letting Angeles. I can speak for our whole flat when I say that Letting Angeles is always trying to take path with the lowest friction. The less work the better. What I realized was that that they try to let houses in which nobody wants to live in. The house I was under contract for a half year was totally rubbish. The seal was leaking, windows broken, ... You cannot imagine how high our gas and electricity bill was during the winter times. We were trying to talk to Letting Angels several times but they always referred us to the landlord. Do not believe in any promises they make. I let a room in an Erasmus house and I lived with people together who weren't students and/or old people with their babies/ kids. I had horrible five months
1/5
GoogleA truly awful experience: Despite an exorbitant agency fee, Lettings Angels were unable to perform any of their duties to an acceptable standard, and furthermore were unresponsive, incompetent and unapologetic. Additionally, we were provided with no information regarding gas and electricity safety checks or deposit protection schemes. I would recommend exercising extreme caution prior to signing with them, and making sure that all legally required documentation is provided in advance; once they have your money, they won't feel inclined to take any further action.
1/5
GoogleI would strongly deter anyone from utilising this agency if they are attempting to rent a property. They are deceptive and, although they seem personable initially, have a terrible client base. I rented a property from them in early 2016. The property was in the middle of being renovated when I initially viewed it and they assured me that renovations would be completed by the time i moved in. They also stated that it would be fully furnished with a functional vacuum cleaner. Although renovations were completed when I moved in, there was a blanket of wood filings covering the floor. I attempted to vacuum clean them but the vacuum cleaner was in terrible condition and immediately short circuited, making my room stink of burnt plastic. My room also only contained a bed. There was no chest of drawers or wardrobe, hence not fully furnished. There was also no internet connection available. Internet was supposed to be included in the rent. I informed them of all these problems immediately. It took about 3 weeks for me to receive a functional vacuum cleaner and over a week for an internet connection to be set up. I also never received any additional furniture in my room despite being promised this for weeks on end. Moreover, the internet connection was absolutely deplorable. It was barely functional at best. During peak hours I would be incapable of logging onto the internet and even after peak hours the connection was incredibly slow, I could barely log onto Facebook. This issue was never resolved, despite contacting them a plethora of times. However, the worst of it all was the fact that i was forced to leave the property just two months into my tenancy because the landlord, Lettings Angels' client, decided to sell the place. I was on a short term contract so there was little I could do to dispute this decision legally. Lettings Angels also basically held my deposit money hostage. They stated that they would simply transfer my deposit over to a new property of my choosing, however, the caveat was that this property had to be under their catalogue. If I chose to go with another agency, it would have literally taken weeks for me to receive my deposit back, something that I couldn't afford because I was fresh out of uni and had only been working for a few weeks. I eventually had to settle for an extremely cramped studio apartment in a pretty rough area of Cardiff ( during my first week I had an encounter with a drugged up heroin user who wouldn't leave the foot of my door). The contract was also only supposed to be for 9 months, as was promised by one of the agency's employees. However, upon reviewing the contract it is actually for 12 months. I had to sign it because at the time I had no choice due to budget and time constraints. Sorry for this long diatribe, however, I do not recommend this agency at all. Cardiff has numerous great lettings agencies, but Lettings Angels isn't one of them.
5/5
GoogleMy first experience with Kelly and her team was in 2015 when I asked them to take over management for one of my rental properties from another agent with whom I'd had no end of problems. Their enthusiasm and genuine interest in providing top level customer service was so refreshing and really took the stress out of renting the property. Since then they have facilitated the sale and purchase of 2 properties, and have found tenants for the new investment properties in less than 2 weeks on both occasions. They deal with problems that arise (which inevitably they do, even in the newest of properties) with utmost professionalism, and I have been particularly impressed with the sincere and honest way they treat my tenants (something I've had difficulties with other agents in the past). I think this also reflects the energetic and fun atmosphere that is apparent from a visit to the office on Woodville Road.
Thanks Simon for the review - much appreciated. It's a pleasure working with you! Kindest regards, The Angels
5/5
FacebookVery helpful & professional. Angelina, Hazel & the rest of the team have made everything so easy & stress free for me moving in2 my new home. I would 100% recommend Property Angels �
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Cardiff has the most, with 170 reviews rated 3.5 out of 5, followed by Glasgow with 71.
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