5/5
GoogleEveryone in the office is very helpful, our house was sold quickly because of their high efficiency and dedication.
Trusted Agent profile
Lawson Rutter estate agents in London
★★★★★
403 reviews across 3 offices and 2 platforms
Lawson Rutter has three offices, all in London. Together they have 403 reviews on two platforms, rated 4.6 out of 5 overall.
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Our offices
Lawson Rutter's three offices, most reviewed first. Each has its own page.
- Lawson Rutter London (192 Fulham Palace Road)192 Fulham Palace Road, W6 9PA234 reviews · 234 on Google (4.7)11 in the last 90 days
- Lawson Rutter London (347 Fulham Palace Road)347 Fulham Palace Road, SW6 6TB129 reviews · 127 on Google (4.8)0 in the last 90 days
- Lawson Rutter London (1 Barons Court Road)1 Barons Court Road, W14 9DP40 reviews · 40 on Google (3.8)0 in the last 90 days
Reviews on Google
Showing 400 reviews on Google only. Show every review
Google5/5
GoogleLawson Rutter have let and managed my property for a number of years. They have always been reliable and dealt swiftly with any tenants’ queries or maintenance issues. They have handled several tenant changeovers for me very efficiently and I appreciate the way everything is always communicated promptly and professionally. Excellent service, thank you Pukar,Lynne and Alex.
5/5
GoogleExcellent service. Lawson Rutter have been helpful, professional and supportive throughout the whole process of selling my flat. It was very well marketed, sold very quickly and I have been guided extremely well throughout the whole process. Huge thanks to Pukar, Alex and everyone in the hammersmith office for excellent customer care, professionalism and constant help! Thank you.
5/5
GoogleFabulous service from start to finish. Responsive, professional and highly experienced - particularly in expertly navigating issues as they arose - leading to the successful conclusion of our sale. Many thanks to David and the wider Lawson Rutter team.
5/5
GoogleWe spent the last 3 years in a flat managed by Lawson Rutter on behalf of our landlord and they were incredibly helpful! Loren and Emma were always very quick to respond to our emails and organise any maintenance work required. We are so grateful for all of their help!
5/5
GooglePukar and Lynne has been very cordial and swift to reply during the buying process. They've always been accessible and transparent, I would definitely recommend them as a first time buyer.
5/5
GoogleGreat experience selling with Lawson Rutter. Pukar and Alex were extremely helpful and efficient in guiding the process. Would highly recommend them.
5/5
GoogleFabulous service from start to finish. Responsive, professional and highly experienced - particularly in expertly navigating issues as they arose - leading to the successful conclusion of our sale. Many thanks to David and the wider Lawson Rutter team.
5/5
GoogleI highly recommend David to anyone looking to buy or sell property. Working with them during the purchase of my flat was an absolute pleasure. David demonstrated exceptional knowledge and guided me through each step of the process, he was quick to respond to any inquiries whether it was via phone or email. Thanks again for all your help and professionalism David!
Agent replied · 16 June 2024
Thanks for taking the time to leave such a positive response. I know David is very appreciative.
5/5
GoogleHad a great experience with Lawson Rutter over the past 2.5 years. They helped us find the perfect flat, managed any and every issue immediately and thoroughly & David helped us make moving out a seamless experience. 10/10 and hope to use their services again in the future
Agent replied · 16 June 2024
Hi, A big thank you for leaving such a lovely review. All of us appreciate you taking the time and effort to do so.
5/5
GoogleLawson Rutter made our renting experience smooth and as stress free as possible. David, the Sales Manager, was clear and transparent with any information being passed from the landlord and was extremely accommodating when it came to negotiations regarding move out time etc...Communication between the estate agency was consistent and David always gave us enough time prior to any upcoming viewings. Overall, a great experience and we would rent again with Lawson Rutter.
Agent replied · 16 June 2024
Many thanks for such a positive review. It's hugely appreciated.
5/5
GoogleLawson Rutter managed our property over the last 2 years. Loren and the entire time did a fantastic job. Very responsive to all inquiries, excellent support when something had to be fixed, statements came in on time, a reliable repair team and always nice and friendly! Very well done, thank you again!
5/5
GoogleVery helpful and efficient and understood my requirements.
5/5
GoogleAll the team were fantastic and top quality service from start to finish. Highly recommend!
5/5
GoogleThe team at Lawson Rutter valued, listed and sold (stc) our property in less than a month. It was a seamless, smooth and timely sale, navigated with ease and professionalism. Pukar and Alex were considerate to our situation (as we had just had a new baby), yet proactive throughout, which was greatly appreciated. I can't recommend their services highly enough. Thank you LR for making this process so easy and enjoyable for us!
1/5
GoogleVery disappointing service I went to the office to offer my property to let. The agent took one look at me and assumed I was a tenant He did not ask me to sit and took more interest in correcting my English pronunciation ( even though I am born and educated in the UK) He then said he was too busy to assist but would call on the next working day He did not call or make any attempt to contact me. Just hideous
Agent replied · 16 June 2024
Dear Sandeep, It is obviously disappointing to read your review and to hear of the experience you encountered. This is certainly not in keeping with our normal efforts so please accept my apologies. I believe this was a genuine case of a misunderstanding but nevertheless if you feel strongly enough to write a negative review then we've clearly got it wrong and will have to redouble our efforts. I hope one day we'll have the opportunity to provide you with the service you should have received.
1/5
GoogleI decided to share our horrible experience in the interest of others. We instructed Lawson Rutter for the sale of a property with a multi-agency agreement. Initially, they appeared amiable. Only later did we realize that they provided minimal feedback and never disclosed the names of viewers. They failed to negotiate with an interested party and refused to pass to us an offer they wished to submit, despite this being a legal obligation. Without us knowing it was the same person, the buyer turned to another agent, who successfully negotiated the sale. After completion, we were aggressively chased by a debt collector on behalf of Lawson Rutter alleging outstanding commission fees for introducing the buyer. We were treated like criminals. We had no idea of what had happened and asked Lawson Rutter for clarifications. Initially, they would not even answer our emails. Only after lodging a formal complaint and involving the TPO did we receive attention. Fortunately, customers have rights. TPO acknowledged multiple deficiencies and ultimately ruled that the second agent should have returned the sale to the first. Yet, had Lawson Rutter been able to negotiate with the buyer in the first place or provided us with viewers’ details, we would have avoided an ordeal spanning nearly a year.
Agent replied · 24 August 2024
I am very disappointed to read your review but in the interests of accuracy it's important I respond. Firstly, I accept that we were deficient in certain areas which I acknowledged and apologised for when corresponding with you about this matter. It is not true to say however that we "refused to pass us an offer". As you are well aware, an email stating the buyer’s offer was sent to you. It was extremely low and clearly wasn't going to be acceptable. We retain a company to monitor property completions, in the event that one is sold, to which we introduced a buyer, and this was one such occasion. It was on your request that I instructed the aforementioned company to halt any further action whilst the matter was reviewed by The Property Ombudsman (TPO). Unfortunately, this took some considerable time but the outcome was that TPO adjudicated that we were entitled to our fee. I had gone to some lengths to stress both to you and your solicitors that according to TPO's guidance that this would be the case, so it seems somewhat disingenuous to hold us responsible for the length of process. I'm very conscious that we weren't perfect in this matter and am genuinely sorry you got caught up in a dispute not of your making. We will always try to learn and improve following such an experience but ultimately TPO found in our favour and deemed our claim for a fee entirely justified.
5/5
GoogleAlways a friendly and responsive service from all members of the team. From experience as a landlord, the office has found great tenants.
5/5
GoogleFantastic experience with the Lawson Rutter team. Efficient, knowledgeable and went above and beyond to help us. Thank you!
5/5
GoogleIt's been a pleasure dealing with Lawson Rutter Hammersmith, many thanks to Pukar for all the help he's given us with our purchase
5/5
GooglePukar helped us sell our house, and was endlessly patient with us when we changed our mind several times. He has been attentive to our needs, a good communicator, and of good counsel throughout the process. A true professional.
1/5
GoogleI decided to share our horrible experience in the interest of others. We instructed Lawson Rutter for the sale of a property with a multi-agency agreement. Initially, they appeared amiable. Only later did we realize that they provided minimal feedback and never disclosed the names of viewers. They failed to negotiate with an interested party and refused to pass to us an offer they wished to submit, despite this being a legal obligation. Without us knowing it was the same person, the buyer turned to another agent, who successfully negotiated the sale. After completion, we were aggressively chased by a debt collector on behalf of Lawson Rutter alleging outstanding commission fees for introducing the buyer. We were treated like criminals. We had no idea of what had happened and asked Lawson Rutter for clarifications. Initially, they would not even answer our emails. Only after lodging a formal complaint and involving the TPO did we receive attention. Fortunately, customers have rights. TPO acknowledged multiple deficiencies and ultimately ruled that the second agent should have returned the sale to the first. Yet, had Lawson Rutter been able to negotiate with the buyer in the first place or provided us with viewers’ details, we would have avoided an ordeal spanning nearly a year.
Agent replied · 17 June 2024
I am very disappointed to read your review but in the interests of accuracy it's important I respond. Firstly, I accept that we were deficient in certain areas which I acknowledged and apologised for when corresponding about this matter. It is not true to say however that we "refused to pass us an offer". As you are well aware, an email stating the buyer’s offer was sent to you. It was extremely low and clearly wasn't going to be acceptable. We retain a company to monitor property completions, in the event that one is sold, to which we introduced a buyer, and this was one such occasion. It was on your request that I instructed the aforementioned company to halt any further action whilst the matter was reviewed by The Property Ombudsman (TPO). Unfortunately, this took some considerable time but the outcome was that TPO adjudicated that we were entitled to our fee. I had gone to some lengths to stress both to you and your solicitors that according to TPO's guidance that this would be the case, so it seems somewhat disingenuous to hold us responsible for the length of process. I'm very conscious that we weren't perfect in this matter and am genuinely sorry you got caught up in a dispute not of your making. We will always try to learn and improve following such an experience but ultimately TPO found in our favour and deemed our claim for a fee entirely justified.
5/5
GoogleHad a very good experience of dealing with Jessica Hector at Lawson Rutter who was very efficient and responded quickly.
5/5
GoogleJessica and the team have been finding tenants for my flat for many years and I trust her completely in getting the right price from the right people. She is always efficient and knows the market well. She is also very easy to deal with. I am very grateful.
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Questions about Lawson Rutter
Which Lawson Rutter office has the most reviews?
London (192 Fulham Palace Road) has the most, with 234 reviews rated 4.7 out of 5, followed by London (347 Fulham Palace Road) with 129.
Where are the Lawson Rutter offices?
The three Lawson Rutter offices, by town:
- London (1 Barons Court Road): 1 Barons Court Road, London, W14 9DP
- London (192 Fulham Palace Road): 192 Fulham Palace Road, London, W6 9PA
- London (347 Fulham Palace Road): 347 Fulham Palace Road, London, SW6 6TB
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