Trusted Agent profile
★★★★★
322 reviews across 2 offices and 1 platform
Knight Frank New Homes has two offices, in London and Guildford. Together they have 322 reviews on 1 platform, rated 4.6 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
Knight Frank New Homes's two offices, most reviewed first. Each has its own page.
Showing 322 reviews on Google only. Show every review
5/5
GoogleIs there a better agent in the central Guildford area than James Ackerley. I would argue not. Instantly likeable, trustworthy, professional and thoroughly knowledgable. In a league of his own.
Dear Mark, A HUGE thank you for this. Very kind and appreciated. I look forward to working with you for many years to come. All the best, James
1/5
GoogleI had a viewing with them and after 10 days chasing them up (no one returns your call) the emailed that the property is given to someone else. The excuse is we are very busy! Very unprofessional
5/5
GoogleRating only, no written review.
Thank you for your kind review. We really appreciate your feedback.
4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Thank you so much for taking the time to leave a review. It is hugely appreciated.
5/5
GoogleRating only, no written review.
5/5
GoogleBeautifully equipped and very well managed offices. Home to Oliver Wyatt consultants whose hospitality was excellent!
5/5
GoogleIf you need to buy or sell a property in Marylebone, the manager Christian is the best person to contact. He has over 20 years experience with properties within this area.
1/5
Google2 months and we still not have our deposit back... We have rented a flat for 3 years and give back cleaner (professional cleaning) and a very good condition. In the last 2 months, they made several attempts to steal money from our deposit : - they claimed that the flat was not clean whereas the checkout inventory shows that a lot more rooms are professionally clean then the check in inventory.. - they claimed that a lot of items where missing whereas they allowed us (with e-mail proofs) to get ride of this items... - they claimed that 2 blankets are missing whereas they appear on the check out inventory (and one other items that must be in the flat), they asked 10£ for light bulbs after near by 100k£ rent... I do not know who they think they are to try to swindle renters like that...it’s really really annoying... Avoid KF if you can or be extra extra careful when dealing with them...
Dear Pierre-Jean, We are really sorry to hear about your experience. If you would like to discuss this matter further, please contact complaints@knightfrank.com, who will be able to investigate this further for you. Please accept our apologies again. Knight Frank
5/5
GoogleJordan is exemplary, personable, comforting and everything an estate agent should be… and in central london!. I managed to Work with Jordan on the back-end of my 4 month property search- and the universe blessed me with this! The agency (and anyone else trying to settle AND be happy in London) are very lucky to have him around. I will follow where he is or wherever he goes! Not only was he maticulous in picking up everything i was looking for in my new place- but was also increidibly personal. Like a mate. I didnt feel like i was on a house search with him at all- and i mean that in the best way possible. we all know the london property market is disgustingly relentless and the majorty of agents chase comission so much so, that you feel like you’re being robbed out of your own choice- with no alternative! Not with jordan. Despite some properties disappearing before we even made a viewing, i was always made aware in such a manner, that i was also left hopeful, that Jordan would still find me the right one. Being alert, assertive and at the same time, comforting- is like nothing ive experienced from any Representitive in his industry and its the only time ive respected and enjoyed the company, of an estate agent. He was on board and with me every step of the way. He was so easily adaptable, if my circumstances/ needs changed - which is a non-existent skill with others atm. He trusted my want, and intentions, in aiming to secure a property -and he stuck with me, despite any missed attempt. I swear; if he had any other client to take care of during our search, i would be suprised! The amount effort and attention made me feel like i had my very own, private estate agent. Such dedication to both me and his work. I origionally came into this with a set budget in mind- and i was very strict about it. Having been searching for the last 3/4 months; that hadn’t changed. do you know when some estate agents only see the top end of your budget? despite doing your own research and finding amazing properties within the mid-range- they still seem to only see above a persons affordability. Jordan knew my limits and was very acommodating and realistic with me about that… however, he also managed to tap into my ‘dream home/future’ …. the little sh** hahaha ! i was shown a property at the very top end of my budget -with the luxury of it being before it was available on the market. However, i would have (and have done so with other agents) origionally turned the viewing down due to the price, but i went with it as i trusted Jordan- so knew it was worth a view. He also made me feel like i could make it work and deserved to- convincing/ reminding me that i deserved the best and could achieve it. To continue even further- Although this property was not specifically under his branch’s management- he still found and brought it to my attention. He even waited for me outside the property to introduce and walk me through, with a representitive from the other branch. What an absolute legend- this was very much needed given my fast-paced lifestyle at the moment. Seeing someone i wouldnt have known could have easily alienated me from this process. My work is more manic than its ever been right now - these little touches really kept me calm throughout the whole process, i needed this. and to top it off- - i then stepped into a property that was more amazing than i ever could have imagined, in central London. To say it was at the top end of my budget- my decision to take it was made within 15 seconds of a walk around… no word of a lie. i’ve never been so sure about a property. This will hopefully be my home for at least the next 2-3 years- maybe i’ll even own it myself one day! either way, Jordan will be the first man i text before any decision/ move is made. No doubt about that. If you get the opportunity to have Jordan helping you on your search, trust him and make the most of him- he’s a rare find in these stresful searches now’a days. First google review i’ve ever left & Well worth it! Thanks !
Thank you, Dylan, for your excellent review. It was a pleasure assisting you, and I hope we will work together in the future. All the best with your new home. Jordan
5/5
GoogleI had a great experience house-hunting with Knight Frank as a newcomer to London. Had the pleasure of working with Jordan Turian, a very helpful and very friendly member of the Knight Frank team. Highly recommend asking for him!
Thank you Akansha for your kind words. It was a pleasure assisting you with your property search. I wish you all the best and please do let me know if I can be of further assistance. Jordan
5/5
GoogleChervon Pierre from Knight Frank is an absolute asset to the company. Sadly I can't say the same about the other company members I have spoken to who are grossly inefficient and incompetent. Chervon was a breath of fresh air, after moving into what was a unfit property which was misold she quickly rectified all issues promptly and efficiently with grace and professionalism. I understand she just returned from Maternity leave and despite WFH with a young child she handled all requests immediately. I wish she was my main point of contact at the company as she evokes trust and reliability in customers. She deserves a promotion!
5/5
GoogleWhenever we see quality in people, we should recognize it. A person of such quality, strong code of ethics and with high professional standards is Alice Finch Noyes of Knight Frank in Baker Street, London. She was prompt, organized and kind in our email correspondence. Alice would come to our viewing appointments on time with a bright smile. I felt that she really listened to me and was very quick to come back with suitable properties for me to view. We met two days for viewings and on the second day Alice showed me what would be my apartment and in a perfect for me location! The logistics and the paperwork process were smooth sailing especially for me which was my first rental after a very long time. Alice was there for me every step of the way. I thank her with all my heart. Knight Frank you know how to choose your people. Well done. Chryssa Botou
Dear Chryssa Thank you for your kind review, it was a pleasure to find you your new home, and I wish you all the best. I look forward to seeing you around Marylebone very soon. Alice
5/5
GoogleJames Hewitt (of the Baker Street Office) is an exceptional consultant. He assisted my wife and I with our house purchase this month and there are genuinely no words that could do justice to the outstanding level of service we received. He is extremely professional and diligent in all that the does. His advice and guidance was spot on time and time again. He was almost always on the end of the phone when we needed him and when he was not he would respond/call us back literally within minutes. The level of client care we received was beyond our expectations. He is a consummate professional and a credit to the industry and to Frank Knight!
5/5
GoogleRating only, no written review.
1/5
GoogleUtterly unprofessional service. The agents seem to be unable to provide basic communication. Don’t expect them to actually give you updates through your renting process, even for basic things such as whether your offer is accepted or not. You’ll just wait a week, only to see the ad disappear suddenly and finding out the place has gone. Caution to readers: if planning to rent though this agency, make sure you treat them like children if you want basic letting agency service. Pester them hourly and keep asking for updates - as they are incapable of doing so.
5/5
GoogleRating only, no written review.
2/5
GooglePoor results
5/5
GoogleSelling my parents' house as executor proved something of a nightmare, as the buyers' survey showed subsidence (which turned out, as I had surmised, to be largely historical). However, James Grillo remained unfailingly upbeat during the intervening months and negotiated with buyers, solicitors and insurance brokers on my behalf whenever necessary. He more than earned his commission, and I would certainly recommend the firm without hesitation.PositiveResponsiveness, Professionalism
5/5
GoogleKnight Frank have handled the sale of our property with great professionalism, good communication and excellent market knowledge, throughout difficult market conditions. James Grillo and his team most successfully combine a well tailored personal service with high efficiency, sincerity and with an ability to deliver quality clients and viewings.PositiveResponsiveness, Professionalism
5/5
GoogleLaith other
5/5
GoogleEasy to deal with
1/5
GoogleUtterly unprofessional service. The agents seem to be unable to provide basic communication. Don’t expect them to actually give you updates through your renting process, even for basic things such as whether your offer is accepted or not. You’ll just wait a week, only to see the ad disappear suddenly and finding out the place has gone. Caution to readers: if planning to rent though this agency, make sure you treat them like children if you want basic letting agency service. Pester them hourly and keep asking for updates - as they are incapable of doing so.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London has the most, with 197 reviews rated 4.5 out of 5, followed by Guildford with 125.
Tell us what you need and up to 3 trusted local agents will be in touch.
