Knight Frank New Homes estate agents in London and Guildford

★★★★★ 5/5

Google

From the start Morten was very engaged with the property which was a probate sale and had usual delays. However he kept us updated and after a few false starts he re marketed the house with his usual optimism and we are there! Highly recommend Morten and KF

Shan · 13 April 2024 · Knight Frank New Homes Guildford

★★★★★ 5/5

Google

James Ackerley and his team at KF Guildford provided the most fantastic, professional service for our house sale and we recommend them unhesitatingly. The expert knowledge, approach and the overall client relationship was second to none. Thank you James for always going the extra mile !

Patrick · 13 April 2024 · Knight Frank New Homes Guildford

★★★★★ 4/5

Google

Very convenient and no fuss experience, I had a very short timeframe but everything was done swiftly and professionally. Speical thanks to Jordan Turian for assisting in the process.

Tiffany · 25 August 2023 · Knight Frank New Homes London

★★★★★ 1/5

Google

Knight Frank contractors accessed and damaged my property and rummaged through personal items without permission from the tenant OR the landlord. In fact, the landlord stated that Knight Frank arranged "repairs" to the property that he explicitly told them not to perform, yet they did it anyway and then charged him. When I notified Knight Frank their contractors had left my boiler on, causing large utility bills, and damaged the property, they failed to follow up or notify the landlord, obviously because it would not be a good look for them. They are basically in this business to rip off both the tenant and the landlord. When confronted, they basically gaslight tenants and landlords. No responsibility or accountability. This is incredibly egregious conduct by Knight Frank in my opinion.

Harry · 25 August 2023 · Knight Frank New Homes London

★★★★★ 5/5

Google

We are buying through the office in Guildford of Knight Frank. I can honestly say they are by far the best estate agents we have ever dealt with. Morten has been our go to for any information needed. What a fabulous service. We can’t thank him enough.

Liz · 21 June 2023 · Knight Frank New Homes Guildford

★★★★★ 5/5

Google

Rating only, no written review.

Reena · 16 April 2023 · Knight Frank New Homes London

★★★★★ 5/5

Google

Rating only, no written review.

Chris · 16 April 2023 · Knight Frank New Homes London

★★★★★ 5/5

Google

Amazing

Ahmed · 16 April 2023 · Knight Frank New Homes London

★★★★★ 5/5

Google

Jordan Turian is Truly the best agent we’ve dealt with in the past 8 years. His follow-up, attentiveness and efforts are second to none.

Roulana · 16 April 2023 · Knight Frank New Homes London

★★★★★ 1/5

Google

Completely incompetent. Avoid. Colleagues running over each other, left right and centre. Disorganisation means it’s impossible to view stuff before it’s already gone. We dealt with Jordan, who was in meetings while we were waiting for him to show us a flat. Maybe others in the office are less bad. Though not hopeful. Luckily at least 6 other estate agents in Marylebone.

James · 16 April 2023 · Knight Frank New Homes London

★★★★★ 5/5

Google

Daniel handled the sale of our flat in Marylebone with great professionalism. He was always one step ahead and kept the process moving along smoothly with great dedication. Thank you for a really great result!

Alex · 16 April 2023 · Knight Frank New Homes London

★★★★★ 5/5

Google

Renting from knight frank was really easy and straightforward… also having one of the best property managers in Fahed abid saroya helping us deal with landlord/property maintenance related issues made renting quite enjoyable. Thanks for your help.

Idin · 16 April 2023 · Knight Frank New Homes London

★★★★★ 1/5

Google

Isabella Maltman, one of the letting agents has caused me significant distress around the Christmas and winter holiday season with the rising bills i need to pay. I entered into a deposit dispute over a sum of £2.2k deposit, in which the landlord and I had a dispute over £400 with the remainder £1,790.30 being undisputed. Instead of releasing the undisputed amount (which i have urgently needed to pay the rising bills over winter) Knight Frank have pressured me into raising the dispute to TDS over the full amount so that it is unlikely i will get any of my money returned until the case is resolved. Who knows, either way the whole process has been massively unclear. At first it seemed they woudl give the undisputed amount back but then after sending my bank details and chasing them on the phone they said they needed the landlord to confirm again on email (even though he already had). After finally chasing the landlord down again he was annoyed he had to make a further confirmation that my undisputed amount can be returned. On for THEN knight frank to tell me that i need to raise the dispute with TDS before anything can be returned. Then finally after doing that they said they needed my bank details again (id already provided them) and they could either return the undisputed amount or send it to TDS. It’s still not clear whats going on. Terrible post tenancy service all around.

Elle · 16 April 2023 · Knight Frank New Homes London

★★★★★ 5/5

Google

Zara was a very helpful, reactive and professional estate agent for our move from Milan to London. She helped us secure a rental property in Marylebone, and we are immensely happy in our new home!

MP · 16 April 2023 · Knight Frank New Homes London

★★★★★ 5/5

Google

Jordan Turian is the most personable and professional agent my family and I have worked with in London. He worked with us as if he was a friend - making sure we got what we wanted, in record time, especially that we live abroad. We will recommend using his services always. Five Stars are truly deserved.

Muhannad · 16 April 2023 · Knight Frank New Homes London

★★★★★ 5/5

Google

Had an excellent experience working with Jordan, reviewing nearly a dozen properties in just over a week. Jordan was very responsive and found a number of properties that were a great fit for me. Would work with Knight Frank, and especially Jordan, again!

Darren · 16 April 2023 · Knight Frank New Homes London

★★★★★ 1/5

Google

If I could give this a zero star, I would. No idea how they could have such a high rating!! Esp as everyone I personally know who has used Knight Frank also had horrendous experiences. There is a high level of incompetence and they make it quite clear that you are just another cheque to them. (And when I say everyone, I have probably had to speak to over 25 diff employees when I used to be a tenant). People who work here also seem to leave quite regularly, which also says a lot about the company. But that also leaves you hanging and having to go over again and again whatever problems you were originally trying to resolve. We had moved to an apartment managed by Knight Frank and despite the hefty price tag, had major problems from day 1. Every month or so, something would break or go wrong, through no fault of our own. Knight Frank never seemed to be that concerned to get things resolved and instead, left us living in discomfort for long periods. The worse was when there was a major fire hazard-which took them about 6 months to resolve. Meaning, we were living with a serious fire hazard for all that time. When they finally acknowledged it was dangerous (after I insisted an independent engineer from Bosch was sent) they simply turned the stove, etc off…leaving us without amenities to cook for almost 3 months. The engineer told me he was shocked there wasn’t a major fire or that we didn’t have a serious accident in that time. And he immediately turned it all off. And then there were a host of other things like leaks, poor plumbing, appliances breaking down, etc. Nor were we ever reimbursed for all the nightmare and uncomfortable living we had to endure for the entire time we were there. In the one year or so that we lived there, we had about 50 engineers/repairmen come to see various faults. When we left, they even tried to charge us for some of these faults! And it also took many months of having to push and follow up before we eventually got our deposit back. Without a doubt, one of the worse companies I have ever had to deal with. Avoid them if possible.

JH · 16 April 2023 · Knight Frank New Homes London

★★★★★ 5/5

Google

It was an absolute pleasure working with Jordan Turian. Jordan was super responsive and found me the perfect flat very quickly. He is exceptionally friendly and professional. Jordan stuck with me through the many challenges of being an international renter and has helped sort out a lot of bumps in the road while I’ve been overseas. Jordan is incredibly comforting which is a massive relief in the crazy London housing market. He is definitely an asset to the London real estate industry. I would highly recommend working with him and will definitely be working with him again!

Cassie · 16 April 2023 · Knight Frank New Homes London

★★★★★ 5/5

Google

Fahed Saroya! What’s an absolute incredible property manager he has been. I’ve been with Knight Frank for the last 4 years and my only issue was the fact I never had one point of contact. As it seemed knights franks staff were continuously changing. So I constantly had to repeat myself or chase issues for months, which was a real nightmare. Once Fahed Saroya became my property manager, his efficiency and proactive management style has been absolutely incredible!! He visited my apartment for a checkup and fixed all faults I was experiencing by chasing engineers to attend my property within days. Faults that i casually decided to live with because of the previous issues I had chasing previous property managers who failed to refer these issues to an engineer. Fahed level of professionalism has been unbelievable! I had all intentions of moving out this year due to the previous management style but with Fahed here, I will absolutely be renewing my tenancy agreement. 5 Star ratings!

John · 16 April 2023 · Knight Frank New Homes London

★★★★★ 5/5

Google

Jordan Turian is an outstanding real estate agent. He provided me with the best possible experience that I could have asked for. His communication skills are excellent and he is a true professional. Jordan managed to find me a great property in the last minute and even convinced me to make an offer. I am truly grateful for his amazing service. He is highly recommended!

Artem · 16 April 2023 · Knight Frank New Homes London

★★★★★ 5/5

Google

We have been delighted with the professional and friendly service we have received from Nigel Mitchell and the rest of the Knight Frank team. Everything has gone as well as we could have hoped. We have obtained the asking price and our dealings with the buyers have been free of any significant stress. A case of a fee well earned. CW.

Edward · 14 April 2023 · Knight Frank New Homes Guildford

★★★★★ 5/5

Google

Jordan Turian helped me secure the exact property I was looking for in no time at all. He is a true professional that knows the areas well and is a joy to work with. All the more impressive given the recent scarcity in the rental market. Highly recommended!

A · 12 October 2022 · Knight Frank New Homes London

★★★★★ 1/5

Google

I viewed a house in Guildford this week. I WANTED TO PURCHASE - WITH CASH & NO CHAIN. Unbeknown to the vendor... THE AGENT DIDN'T EVEN CALL ME TO SEE IF I WAS INTERESTED... Also the agent I was dealing with didn't turn up for the viewing - instead his colleague attended (which was fine), but it would have been polite for him to have inform me beforehand. When selling a house with...knight Frank or any agent - ensure you push them to earn their money.NegativeResponsiveness, Professionalism

Russ · 27 August 2022 · Knight Frank New Homes Guildford

★★★★★ 5/5

Google

Great Letting agents. They can sort you out with your move and help you settle in Guildford

Jo · 21 June 2022 · Knight Frank New Homes Guildford