Trusted Agent profile
★★★★★
322 reviews across 2 offices and 1 platform
Knight Frank New Homes has two offices, in London and Guildford. Together they have 322 reviews on 1 platform, rated 4.6 out of 5 overall.
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Knight Frank New Homes's two offices, most reviewed first. Each has its own page.
Showing 322 reviews on Google only. Show every review
5/5
GoogleBethan was so helpful through the entire renting process and helped me find a great place. Really appreciated her hard work and going the extra mile for me to help me secure a beautiful flat in Marylebone.
Henriette, you have been a pleasure to work with . Thank you for being so efficient, I hope we can work together again in the future. Enjoy your new home. Bethan
5/5
GoogleI had a very pleasant experience with Knight Frank Marylebone. Thanks to Bethan who helped so much to find the perfect apartment, was very quick and always so responsive! The process was so smooth and fast. Really appreciate her work and help!
It was such a pleasure working with you and I have no doubt we will work together in the future. Thank you Liza 😊 …
1/5
GoogleMiss Priya Swainson has been so unresponsive and couldn’t keep a confidential matter private,this has caused lots of issues. The aftermath has been so frustrating and it’s been really unprofessional and difficult
5/5
GoogleCharlotte Maclean is an amazing person who helped not only in renewing our contract for the past and present years but anytime we have issues, she is the first go to person and she helped to resolving it aptly. Highly recommended
Thank you so much for your kind words. It was a pleasure working with you and I hope that you continue to enjoy living in the property. Please don’t hesitate to contact me should you require any further assistance. Kind regards Charlotte
5/5
GoogleAlice and Sophie helped us with the entire process from home origination to the final stage. They made the process super smooth, fast and were very supportive and kind throughout. Amazing service and best rental agents I've met thus far.
Thank you Zeynep for your kind review, we were very happy to help both and wish you all the best in your new home! Alice
5/5
GoogleI’d like to express my appreciation for the great service provided by Vivi Chen and Bethan at Knight Frank. Vivi Chen was exceptional, enthusiastic, helpful, and always communicated promptly. She made sure any issues were quickly resolved, and her professionalism was much appreciated. Bethan was also very supportive throughout the process. Despite a few delays in responses, she remained attentive and always followed up to ensure things moved forward smoothly. Her dedication to assisting me was evident.
Thank you Mary, we are delighted to read your feedback on our service. I’m glad we were able to assist in the best way we could. We look forward to working together again Kind regards Vivi and Bethan
5/5
GoogleWorking with Bethan at Knight Frank was a quick, professional & seamlessly executed. She followed up in a timely fashion & schedules viewings online for me while I was traveling. She in looped her colleague Jordan in when she was on leave thus there were no delays in getting anything completed in time for our move in. Both Jordan & Bethan were available to clear any doubts promptly over call & email. I highly recommend both of them & the Knight Frank Team in helping you find the right rental units in Marylebone!
Thank you so much for your kind words. You were a true delight to work with and I am looking forward to our coffee together. I wish you the best of memories in your home. Bethan
5/5
GoogleExcellent experience buying recently with Knight Frank Guildford. Tim Harriss is a superstar and was incredibly helpful at all times in keeping the transaction on track. 5 stars.
Thank you, Parin, for your kind words, which are much appreciated. It was my great pleasure, and many congratulations on your wonderful new home; you will love it there! … More
1/5
GoogleThese people are not even worth it, poor service, lack of communication, horrible at organizing and figuring out things, As if the place I rented is being free or something, never working with them again
Iman, we are so sorry to hear about your expereince. I am aware that the team have been in touch to discuss this with your further. Please accept our apologies again. Knight Frank
5/5
GoogleWhat a pleasure to have been guided through our sale by Tim Harris of KF Guildford, well assisted by Lulu Minerva. An incredible team who made the whole experience painless - and made us feel like we were truly valued as clients. Tim is highly regarded in the market for very apparent reasons. Kudos!
Thank you Rob for your kind words, it is very much appreciated. We loved working for you both and so glad with the outcome. Good luck with the next chapter! Best wishes and thanks Tim and Lulu
5/5
GoogleBethan was amazing! I had heating issues in my prior flat that the landlord would not fix. Bethan helped me find a new place very quickly, that met all my criteria and was within my budget. Excellent customer service!
Amy, it was a pleasure working with you. I'm sure we will do so again in the future.
5/5
GoogleI would like to thank the whole team at KF Guildford for an unwavering, diligent and highly professional service. Nigel Mitchell deserves an extra thank you as his focus and attention to detail at every stage was outstanding. My thanks to everyone involved in my sale from the top down. Great team - well done.
Thank you so much for taking the time to let us know your thoughts - we finally got there, and thank you again for instructing us. Best wishes, Nigel and the rest of the team
1/5
GoogleKnight Frank contractors accessed and damaged my property and rummaged through personal items without permission from the tenant OR the landlord. In fact, the landlord stated that Knight Frank arranged "repairs" to the property that he explicitly told them not to perform, yet they did it anyway and then charged him. When I notified Knight Frank their contractors had left my boiler on, causing large utility bills, and damaged the property, they failed to follow up or notify the landlord, obviously because it would not be a good look for them. They are basically in this business to rip off both the tenant and the landlord. When confronted, they basically gaslight tenants and landlords. No responsibility or accountability. This is incredibly egregious conduct by Knight Frank in my opinion.
5/5
GoogleBethan was great! Very understanding and helped me find a beautiful property.
Dear Shaikah, Thank you so much for your kind words. It was a pleasure working with you and if you require any other assistance, please do reach out Thank you Bethan
5/5
GoogleBethan is a star marketing agent. She is super attentive and understanding to my requirements and she clearly represents what I want to landlords on behalf of me.
A pleasure working with you as always Yuko, thank you. Bethan
1/5
GoogleThe worst of the worst. We are a family of 5 3 being young kids under 4. We had a long list of issues which would take months for them to address or respond. The worst part is we suffered carbon monoxide poisoning and mould issues. We was told we was lucky there wasn’t a Tragedy. To top this all off they tried to steal money from our deposit and then give us bad referencing due to their mistakes. Beware when taking any properties they manage as you will be suffering as we did.
Dear Hassan, We are really sorry to hear about your experience. Please can we ask that you email complaints@knightfrank.com so this can be looked into further. Thank you Knight Frank
1/5
GoogleI rented a flat in marylebone from this agency , total nightmare! They didn’t tell me anything about problems In this flat , me and my daughter lived one horrible year . After I finally managed to move out knightsfrank gave zero attention to my safety deposit , we try to reach them they don’t ever call back they don’t ever return your calls . They keep making me go back and fourth . This guide you wrongly to gain more time. It’s been one month . I have agreed to all the deductions since third day . The treatment from the agency after you leave it’s absurd ! Not to mention the flat that they the details they mentioned so I can move in was all wrong and after the nightmare of the place ! I do not recommend them at all !
5/5
GoogleBethan Glenister was an amazing estate agent. She helped me and my roommate find the rental property of our dreams. Bethan is super caring and attentive working around the clock to answer any and all question we had throughout the renting process and always had a positive attitude. She was an absolute pleasure to work with and I can only recommend her to anyone embarking on their property search. Bethan acted above and beyond any other estate agent we had worked with in the past.
5/5
GoogleJordan has been very helpful throughout our search process and we highly recommend him! He has been supportive and truly listened to our needs and wants for a property. We will definitely reach out to him again in our next property search!
Thank you for your kind words, it has been a pleasure working with you. Jordan
5/5
GoogleWe recently bought a property and had great experience with Carlton Ruth (Knight Frank). He was extremely helpful all the way during the process, providing very trustworthy and prompt communication, and really helped in addressing issues directly with the Seller when the negotiations got tricky and were dragging along.
Thanks Francisco, for writing a wonderful review. It was a pleasure to assist with your purchase and I hope you enjoy your new home. Best, Carlton
5/5
GoogleJordan was exceptional and exceeded my expectations. His professionalism, knowledge of the market, and dedication to finding the right property was impressive. His communication skills made the entire process smooth and stress-free. I highly recommend Jordan for anyone in search of a reliable and efficient real estate partner.
5/5
GoogleWanted to say a big thank you to Morten at Knight Frank, handled my sale very professionally and friendly and as my property was a let property he liaised with my tenants without any issues and made the sale process easier.
Dear Cheryl Thank you for your kind words, and many congratulations on your sale! Wishing you all the best Morten
5/5
GoogleKF Guildford made an unpleasant experience (selling your house) bearable. The whole team were incredibly professional, supportive and provided excellent market knowledge. Tim Harriss is a delight to deal with and his entire team worked incredibly hard to get us a very pleasing result. We absolutely recommend Tim and the KF team. Ian & Vix
Dear Ian and Vix Thank you so much for your lovely review, which is hugely appreciated. We loved acting for you (and Monty) and hope you are firmly settled into the new house. With very best wishes from all the team, Tim.
5/5
GoogleKnight Frank Guildford successfully sold our house, in a very difficult market as we moved to an Audley apartment. The support and standards applied by Morten were exemplary and we are exceedingly grateful to him and the back office team for making everything easy in what could have been a trying move. Importantly, everyone involved in the sale whether viewers, bidders or the subsequent buyers were all kept fully informed of the state of play at all times, as Morten created a level playing field. The Guildford team really does set the standard for the estate agency business. Thank you to you all.
Dear Mr Glover Thank you for your very kind words. It has been a pleasure looking after you both, and many congratulations on the move. We hope you settle into your new home nice and quickly. Best wishes Morten, James and the Knight Frank team
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London has the most, with 197 reviews rated 4.5 out of 5, followed by Guildford with 125.
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