★★★★★ 5/5
GoogleHaving recently completed on a lovely country house in Surrey for clients, I am pleased we were buying through Knight Frank, and in particular, Julia Meadowcroft. Julia was extremely approachable and transparent throughout the whole transaction and helped maintain excellent communications at all times. I would have no hesitation in recommending Knight Frank's Guildford office and look forward to working with Julia and her colleagues again in the future.
Stephen · 16 November 2025 · Knight Frank New Homes Guildford
Agent replied · 16 April 2026
Thank you for your kind words Stephen. It was a pleasure to work with you as well, and I look forward to our next transaction together. Best Wishes, Julia and the Knight Frank team
★★★★★ 5/5
GoogleKnight Frank provided an excellent service in both the sale and purchase process. Their team was professional, responsive, and proactive throughout, keeping communication clear and ensuring the transactions progressed smoothly. Even when challenges arose, they handled matters calmly and efficiently, always looking for solutions. I would highly recommend Knight Frank to anyone looking for a reliable and knowledgeable agent.
Michael · 16 October 2025 · Knight Frank New Homes Guildford
Agent replied · 16 April 2026
Thank you for your very kind words Mr Want,
We were delighted to have been able to assist you with both the sale of your home, and your purchase. We hope you are looking forward to moving in this week, and that you will be very happy there.
All the best in the future,
James G., James A., Nigel and the Knight Frank Guildford Team.
★★★★★ 5/5
GoogleJames G was great at communicating throughout our buying process and offered as much transparency as possible prior to exchange.
Thank you
Chris · 16 October 2025 · Knight Frank New Homes Guildford
Agent replied · 16 April 2026
Thank you very much for your kind words, Chris. It was a pleasure to assist you with the purchase of your new home. I really enjoyed working with you and I hope we will cross paths again.
I wish you the very best for the future, and hope you are very happy in your new home!
From James Godley and the Knight Frank Guildford Team
★★★★★ 5/5
GoogleJames A, Tim C and the team at Knight Frank Guildford provided a very professional and efficient service on the sale of my house. The photographs and brochure were excellent. Tim deserves special mention as he was proactive in finding the right buyer, and communicated exceptionally well throughout, with prompt feedback after viewings and regular updates; phone calls and messages were always returned, and it has been a pleasure to work with him. I have no hesitation in recommending Knight Frank.
Helen · 16 October 2025 · Knight Frank New Homes Guildford
Agent replied · 16 April 2026
Thank you, Helen, for your kind words. It was a real pleasure working with you and supporting the sale of your beautiful home. We are delighted to hear that you felt well looked after throughout the process, and we truly appreciate your recommendation.
Wishing you both the very best for the future.
Kind regards,
Tim C, James A and the rest of the Knight Frank Guildford team.
★★★★★ 5/5
GoogleKnight Frank, Guildford is the best in the area by far. For our sale, we dealt with James Ackerley and James Godley who were excellent throughout and made a very good team. Between them they negotiated the best price and made the sale go …
Mark · 16 October 2025 · Knight Frank New Homes Guildford
Agent replied · 22 September 2025
Thank you for your kind words, it was a pleasure to assist you with the sale of your beautiful home. We wish you the best of luck and hope you settle in well to your new home on the South Coast! … More
★★★★★ 5/5
GoogleWe completed on our sale last week prior to our relocation to the South West. Great and professional service from James Ackerley, Tim Chapman and the team. Brochure & the photography really looked very good indeed. A difficult market but we were pleased with the price achieved and most importantly the process completed. I'd recommend the KF Guildford team to sell your home !
Nick · 16 October 2025 · Knight Frank New Homes Guildford
Agent replied · 16 April 2026
Dear Nick and Aileen,
Thank you for your kind words. Tim and I, and the rest of the Knight Frank Guildford team enjoyed working with you both on the marketing of your family home. We are all delighted to hear that you felt well looked after throughout the process, and we truly appreciate your review and instruction.
Wishing you all the very best in your new home in Devon!
Very best wishes
James, Tim and the rest of the team
★★★★★ 5/5
GoogleI would highly recommend working with Jordan Turian. Jordan is incredibly knowledgeable about the market and was able to advise me and find me the perfect flat despite some challenging parameters and requirements surrounding my search. Even more impressive given how bad the current rental market is! I have known Jordan for years and he is by far the best lettings agent in London. Jordan shows up to each viewing on time and with a smile. He is exceptionally kind and caring and I couldn’t have asked for a better experience in finding a new flat. I am looking forward to working with Jordan again in the future.
Cassie · 13 October 2025 · Knight Frank New Homes London
Agent replied · 12 December 2025
Thank you so much for your kind words. I’m really glad I could help you find the perfect flat! It’s always a pleasure working with you, and I truly appreciate your trust and support over the years. Looking forward to helping again whenever the time comes!
Jordan
★★★★★ 1/5
GoogleI unfortunately had to write this review following an incident with one of their senior employees whose actions were disproportionate an unprofessional. JASON NWIMO MARLA held our deposit for almost 6 weeks with no real reason. He did not reply to emails, avoided phone calls, he never called back, he was basically unreachable. He only answered when I asked the landlord to reach out to him.
We had a dispute with him about some amount on our deposit which was being taken due to end of tenancy cleaning. We had paid a cleaning lady for 8hours to clean the apartment (a tiny 2 bed). Apparently some minor hidden spots were left dusty. Jason decided to charge us 240 pounds for that. Our contract stated “If the report (checkout) notes that further cleaning is required, Knight Frank will arrange this at your cost, in order to put the property in a presentable condition.” The property was left in presentable conditions and the new tenants moved in the next day without any complaints. Yet, breaching contract, 240 pounds money was charged to us without calling any cleaning agency. It was simply charged without explaining why it was 240 pounds and where that money was going . Also Jason he tried to charge us for some mold defects on the ancient timber windows which we complained for years to have fixed.
Jason showed that he didn’t really know much about the flat. He did not bother to go through the history of the repairs, the correspondence, the damages. Its easy to manage the flat when you don’t have to do anything at all.
We found Jason Nwimo uncollaborative, unprofessional and very intimidating. He never gave an apology for his actions (for instance not replying to phone calls).
I hope to never have to deal with someone this mean again and I really do hope Knight Frank take time to evaluate him. Agents should never be nasty. Only because their title says "senior" it doesn't mean they have to power to do as they please to other people. If I was a londlord I would stay away from Jason in fear that he might abuse of other tenants.
Nadia · 13 October 2025 · Knight Frank New Homes London
Agent replied · 12 December 2025
Nadia, we are sorry to hear about your experience. We would like to investigate this further for you. Please can you reach out to us at customerexperience@knightfrank.com.
Thank you.
Knight Frank
★★★★★ 5/5
GoogleExcellent service, knowledgeable advice and dynamic market ideas. James A and James G went above and beyond throughout our sale and my purchase to aid a swift completion.
Tiffany · 1 September 2025 · Knight Frank New Homes Guildford
Agent replied · 22 September 2025
Hi Tiffany,
Thank you so much for taking the time to write this lovely review. We loved working with you and were so pleased that we could help with both your sale and your purchase! We wish you the very best for the future.
Best wishes,
James G, James A and the Knight Frank Guildford team
★★★★★ 5/5
GoogleGreat support from the team at Knight Frank Guildford - thank you
Matthew · 1 September 2025 · Knight Frank New Homes Guildford
Agent replied · 22 September 2025
Dear Matthew, we really appreciate the feedback. You were a pleasure to look after all the way through. Thank you again. Best regards, James Ackerley and the KF Guildford team.
★★★★★ 5/5
GoogleAlice Finch Noyes is one of the best agents I have worked with. I would highly recommend her. So responsive, helpful and knowledgeable, an absolute pleasure.
Zoe · 26 August 2025 · Knight Frank New Homes London
Agent replied · 9 September 2025
Thank you for your kind words Zoe and I look forward to working with you and your future clients very soon,
Alice
★★★★★ 5/5
GoogleFantastic experience. James and the team were incredible throughout the entire purchase process. James facilitated great communication between all parties, was quick to react where needed and ultimately made the experience incredibly smooth. A huge thanks from us.
Rory · 23 August 2025 · Knight Frank New Homes Guildford
Agent replied · 22 September 2025
Thank you very much for your kind words, Rory. We really appreciate your positive feedback. It was a pleasure helping you move into your new home, you were brilliant from start to finish.
We wish you all the best in the future.
Best wishes,
James G and the Knight Frank Guildford Team.
★★★★★ 5/5
GoogleJames and the team sold our house within two weeks of putting it on the market. This was a result of careful pricing and excellent marketing. The brochure was beautifully put together. Not too much text but lovely pictures that showed off the family house and garden. Not least Knight Frank helped things along to get us through to the exchange of contracts! Many thanks for good advice and support.
William · 17 August 2025 · Knight Frank New Homes Guildford
Agent replied · 16 October 2026
Dear Mr England, many thanks for your kind words, It was a pleasure working with you and we wish you all the best in your new chapter. Best regards, James and the KF Guildford team!
★★★★★ 5/5
GoogleJames G and James A were highly professional throughout the buying process. They provided a bespoke service helping with my search, and all of the viewings with James G were very comprehensive and professional (especially when compared to other agents). I would highly recommend Knight Frank Guildford, and would definitely use them for any future sale.
Ben · 3 August 2025 · Knight Frank New Homes Guildford
Agent replied · 16 October 2026
Dear Mr Ogden, thanks so much for the lovely review, it was a real pleasure helping you with your search. I’m really pleased you found the viewings useful and that the service stood out. James A and I really appreciate the recommendation, and we’d be very happy to help again in the future. Best wishes, James G and the Knight Frank team
★★★★★ 5/5
GoogleGreat lease renewal with Brigette!
Luis · 29 July 2025 · Knight Frank New Homes London
Agent replied · 10 August 2025
Thank you for your review Luis, it was my pleasure assisting with your lease renewal.
Kind regards
Brigette
★★★★★ 5/5
GoogleJames, Morten, Tim and the team at Knight Frank worked tirelessly to get our property sold. They made the entire process seamless and stress free. I would highly recommended them for any future transactions in Guildford and Surrey.
Scott · 24 July 2025 · Knight Frank New Homes Guildford
Agent replied · 22 September 2025
Dear Scott,
As ever, thank you so much for a wonderful review. Its really appreciated, and … More
★★★★★ 5/5
GoogleGreat service from Knight Frank Guildford team - James A, James G and Edward C. In the face of good competition, they were persuasive in saying they could achieve a better price than others, with high quality materials (very good brochure / photography) and a discrete, targeted campaign. It's not an easy market currently but they found a good buyer ready to proceed. Thanks again. Recommend for Guildford properties, large or small.
JXX · 20 July 2025 · Knight Frank New Homes Guildford
Agent replied · 16 October 2026
Thank you so much for your very kind words, you were equally wonderful to work with, and we are delighted to have sold your beautiful home. All the very best going forward, and do shout if we can ever help further with anything property related!
Best regards, James, James, Edward and the rest of the team!
★★★★★ 5/5
GoogleJames Godley, thank you for getting us into our new home. you have been professional, polite and a pleasure to work with. Keeping us updated and going a little beyond your duties to get us to the finish line. Really appreciate your enthusiasm and professionalism. Certainly a new young generation of agents! Thank you!
Drew · 12 June 2025 · Knight Frank New Homes Guildford
Agent replied · 16 October 2026
Mrs Blackwell, you were an absolute pleasure to look after from start to finish. I’m very grateful to have had the opportunity to help you find your dream home, we are only around the corner should you ever need us. Best wishes from James G. and the Knight Frank Guildford team
★★★★★ 1/5
GoogleI wouldn’t recommend them at all if you’re renting. Don’t expect any help from them if you need anything, they’re only interested in taking their cut and provide nothing for it. Repeated phone calls to their office can go unanswered for days. Phone calls bounce around from the office you called to head office and they don’t respond either. Not entirely sure what service they actually provide. Make sure you read the tenancy agreement regarding rental payments and when they are due if you pay anything up front. Good luck!
Pete · 12 June 2025 · Knight Frank New Homes London
★★★★★ 5/5
GoogleBethan was extremely helpful in my property search. She was very accommodating and flexible with viewing times and understood my requirements in depth meaning everything she presented to me was on brief and of a high quality. She has been continuously available throughout the whole letting process to answer any queries making the journey very streamlined.
Carina · 24 May 2025 · Knight Frank New Homes London
Agent replied · 10 August 2025
Thank you so much Carina. It was a pleasure working with you. Bethan
★★★★★ 5/5
GoogleJames Ackerley & Tim Chapman.
Superstars..!
Thank you for everything you did to help us with our purchase.
John & Sarah
John · 11 May 2025 · Knight Frank New Homes Guildford
Agent replied · 25 May 2025
Dear John and Sarah, a huge thank you for this and many congratulations on your purchase. Likewise, you were a pleasure to look after, and we hope you are very happy in your beautiful new home! All the best, James and Tim.
★★★★★ 5/5
GoogleLety Lupi was an absolute pleasure to work with during my check-out process. She was professional, fair, and transparent from start to finish. Her attention to detail and kind approach made everything smooth and stress-free, and my deposit was returned in just two days!
Lety truly understands both the landlord and tenant perspective, which makes her incredibly effective and empathetic. Knight Frank is lucky to have her!
Alisa · 4 May 2025 · Knight Frank New Homes London
Agent replied · 10 August 2025
Dear Alisa,
Thank you so much for your kind and generous words, it truly means a lot to me. I'm so glad to hear that your check-out experience felt smooth and stress-free. I always aim to approach every step with fairness, transparency, and empathy, so it’s incredibly rewarding to know that came through in your experience.
It was a pleasure working with you, and I wish you all the very best in your new home and whatever comes next. Thank you again for taking the time to share your feedback!
Lety
★★★★★ 5/5
GoogleIncredibly happy with Bethan and the Knight Frank team! Beyond appreciative to have been helped by Bethan who looked after my lettings search so professionally, promptly and without any complications. I was impressed with her work, commitment and professionalism and how smoothly she and the team managed the process.
Rebecca · 16 April 2025 · Knight Frank New Homes London
Agent replied · 10 December 2024
Thank you Rebecca for your kind words. It was a pleasure assisting you.
Thank you.
Bethan
★★★★★ 1/5
Googleavoid avoid avoid. or you will live in apartment dangerous to your health: smelling of fresh paint for the month after move in date. unethical greedy landlords and same inventory companies where bad customer reputation preceeds them. the bath tub was full of dirt and paint, so was the stove in the kitchen and all surfaces. they acknowledged this state and confirmed no need for professional cleaning upon check out: guess what? now they/ their landlord is not answering any of my emails but threatens ti use my deposit for painting the walls which i sent pictures of at move in - were covered in black marks all over
Yana · 16 April 2025 · Knight Frank New Homes London
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
