Trusted Agent profile · Greater Manchester
Verified
★★★★★
1,591 reviews across 4 offices and 2 platforms
Keenans has four offices, in Burnley, Swinton, Rossendale and Rochdale (Greater Manchester). Together they have 1,591 reviews on two platforms, rated 4.4 out of 5 overall.
Keenans's four offices, most reviewed first. Each has its own page.
Showing 1,064 reviews on Google only. Show every review
5/5
GoogleOnly positive things to say about our dealings with Keenans. Molly has given us regular updates throughout. There's always someone to answer the telephone so you're not kept on hold or talking to a robot. Very good, efficient, friendly service 😊 …
What a lovely review, Charlie! Thank you so much!
5/5
GoogleI thought buying my first home would be a nightmare, but Molly and team have made it a breeze. They were honest about the property, quick to answer my many questions, and acted as a great bridge between me and the sellers. Very impressed with their efficiency and friendly approach. Highly recommended!
That's wonderful Chloe, thank you! We wish you all the best in your new home!
5/5
GoogleJust had a long chat with Madison on the phone. She was amazingly helpful. Thank you Madison.
Great to hear, James, thank you!
5/5
GoogleCouldnt recommend Keenan's enough, we were dealing with Phillipa & found nothing was too much trouble.
Thank you, Lee!
5/5
GooglePhillipa was amazing to deal with! The experience from start to finish was second to none! Very helpful
We're so thrilled to hear of your experience, Sarah, Thank you!
5/5
GoogleJames Crockett showed me around a property and he was very informative about the property very polite and kind
Thank you, Chelsea!
5/5
GooglePhillips Nicol has been extremely helpful with our house move, answering all queries in a professional and timely manner. She has made our move smooth and i definitely recommend Keenans to all. Thank you.
Thank you Bryony, we wish you all the best in your new home.
5/5
GoogleI have recently sold my property through Keenan’s estate agents. Molly was very helpful she gave me weekly updates on the progress of the sale. Good customer service.
Thank you, Trudy! It's great to hear that you were kept fully informed throughout.
5/5
GoogleHonestly, I couldn't compliment the staff enough. Especially Sammie. When we sold our house, we were given less than a week notice to move out into rented accommodation. All agencies were saying not possible to do it in less than 2 weeks. However, Sammie to rescue, and bam she managed to not only source the PERFECT property but did it and pushed all the checks through in less than 24hrs. Pure superwoman action taken place to pull that off. Thank you yet again, you really saved us 😀
Thank you for your review!
5/5
GoogleEveryone has been so helpful, by far the best estate agents we've worked with. Georgia was so proactive and worked with us to find great properties. Really would recommend
5/5
GoogleIt was amazing working with Niki. She is brilliant, always chasing both sides’ solicitors, keeping you updated, and doing a fantastic job throughout.
5/5
GoogleFriendly, personable, quick and efficient service. Would definitely recommend, especially Georgia and Elle have been lovely to work with.
5/5
GoogleWell great service Nikki and all staff Thanks
5/5
GoogleNikki has been amazing throughout the process of buying my first house! She was professional, responsive, and kept me informed throughout the whole process. Made everything feel straightforward and stress-free. Would definitely recommend! Thank you ☺️
1/5
GoogleAbsolutely had me off with a bonding fee over a failed credit check. ( a CCJ I was unaware of) Wouldn’t let me input references until the money was paid either. going through a hard time enough lately and these lot just took £200 of my limited funds.. crazy how this is legal that money could of gone toward flattening my debt instead it just lands me in more debt for no fault of my own. How is that beneficial to anybody but hey as long as they have your money what do they care not only that accused me of lying on my application about the CCJ. The absolute Kip of these people I will get that money back one way or the other 👍🏽
5/5
GoogleI cannot fault the Keenans staff in Rochdale they were helpful and professional at all times. In particular Ambre Flanagan who I delt with a lot was amazing. Nothing was ever to much trouble and when times were stressful Ambre was the calming reassuring voice on the end of the phone when needed and I new everything would be sorted and it always was. In my opinion Keenans are lucky to have her as part of the team and if she ever wishes to progress in her career I feel she would be indispensable in what ever roll that may be.
Thank you, Chris!
5/5
GoogleProfessional and friendly service, I’d definitely recommend. Many thanks to Phillippa for answering my queries as a new landlord.
Thank you!
5/5
GoogleLibby, Molly, and the team over at the Burnley branch were so helpful. They kept us constantly updated and were always on hand to answer any questions or worries. The A Team over at the Burnley branch, thanks from Jason and Susan
Thank you, Jason!
5/5
GoogleI had a viewing yesterday and James Crockett could not have been more helpful. Explained everything throught the process and was very helpful when I explained my situation to him. Thank you for all the help James, was a pleasure to meet you
Thank you, Sarah!
5/5
GoogleThe overall experience of Keenans Estate Agent was very positive from the valuation right through to the end. Ella Walmsley from the sale progression team was exemplary throughout. Her communication from the beginning was outstanding and …
Thank you!
3/5
GoogleIn my experience with dealing with the sale of a house within the Rossendale area, I found Keenan’s sales support team to be lacking in friendly and collaborative communication. This isn’t everyone, though, all colleagues represent the company. I appreciate this is subjective and only my personal perspective.
We appreciate your time in providing us with some feedback. We take all comments seriously and appreciate you giving us an opportunity to do better. We wish you all the best. Thank you, Martin.
5/5
GoogleWe had an inspection with James Crockett last week, and I myself was nervous as i’d never had an inspection done before. But James was fantastic. Asked if we had an issues with the property, checked all smoke detectors and carbon monoxide alarms too. It was a quick and easy process. James is very friendly and made it all very clear what he was going to do/take photos of and the reasoning behind this.
5/5
GoogleI’d like to highlight the professionalism and helpfulness of this agency, specifically James Crockett, fantastic agent who took the time to view properties with me, share his opinions honestly and cleared up queries i was worried about, extremely friendly service from him, i will choose keenans from now on when renting in the future due to the quality of service i received and the willingness to help me, thank you!!! Just an update - James came back to do my first inspection, i was hesitant to have a random person coming to my property but it was a lovely surprise when It was james, really nice touch, once again, super friendly service!
5/5
GoogleWe had a very positive experience with Keenans Estate Agents, especially Deborah O'Reilly from the move-in team. Deborah was extremely professional, helpful, and supportive throughout the entire process. We were in a hurry to start our tenancy, and she handled everything with perfect timing and great efficiency. She kept us informed, responded promptly, and made the whole process smooth and stress-free. Thank you, Deborah, for your excellent service, we really appreciate your support!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Keenans is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Burnley has the most, with 924 reviews rated 4.3 out of 5, followed by Swinton with 797.
The four Keenans offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
