Trusted Agent profile · Greater Manchester
Verified
★★★★★
1,611 reviews across 4 offices and 2 platforms
Keenans has four offices, in Burnley, Swinton, Rossendale and Rochdale (Greater Manchester). Together they have 1,611 reviews on two platforms, rated 4.4 out of 5 overall.
Keenans's four offices, most reviewed first. Each has its own page.
Showing 1,084 reviews on Google only. Show every review
5/5
GoogleJust collected my keys from Keenans Burnley. Thank you so much, especially to Faye for making everything go so smoothly, keeping me well informed and being so kind and reassuring. Also thank you to Jack and Gemma who I dealt with intiially.. amazing team!
1/5
GoogleThe worst estate agents to purchase property from. Do not provide updates. Constantly have to chase them. In the end went with another estate agency. Best decision I made.
Razia we’re very sorry to hear that you are not happy with your recent purchase. Please contact us at head office to discuss this in further detail as our records do not show any recent transactions. We welcome the opportunity to discuss this further at your earliest convenience
1/5
GoogleAbsolutely appalled. I have a sponsor offering to pay 12months up front to rent a property for a Ukrainian refugee family. Whilst the whole country is opening their doors for refugees, the workers at Keenans can’t even be arsed to pick up the phone and call the landlord to explain our situation. We aren’t asking to bypass the process, just speed it up. Absolutely no sense of urgency, sympathy or dedication to go that one extra step for customers. When time is of the essence, they l only allocate one day per week when we can even arrange a viewing. Useless. Landlords! Beware. Probably missing out on tonnes of potential customers because the estate agents don’t even pass on the message.
Oryslava We assure you that as a company are fully committed to doing all we can to help and support the people of the Ukraine. All of our branches are designated donation points and we will continue to help the cause in anyway we can. We appreciate you are disappointed that the landlords of your chosen properties didn’t want to cancel the future viewings they had booked to proceed immediately with your application. This however is the landlords choice- not ours. In a world where we can be anything - be kind!
5/5
GoogleBrilliant estate agents. Very professional, communicative, responsive and friendly. Jack, Gemma and the team have gone above and beyond to support us in our house purchase. Couldn't be happier!
5/5
GoogleMy second attempt to review. Keenans SOLD us the property but acted with the pace and professionalism I would expect were we selling with them. Kieran was excellent, cajoling and following through with us all the way. Worthy of mention was the key handover, he couldn't do enough for us on completion day...rounding up colleagues to wait after hours as we were stuck in traffic. It will be Keenans we turn to when it is time to see. Thanks Kieran
1/5
GoogleWorst estate agents we’ve ever tried to use. We arranged a viewing of a property which they were aware we were travelling over an hour to for, with a newborn as well. We were there waiting 20 minutes passed the viewing time before getting a phone call saying no one was turning up to show us the property after only 1 hour before, phoning us to confirm the viewing. We were promised a rearranged time for a viewing and never heard a word from them after that. Complete and utter waste of time and would not recommend them to anyone. Got put on their mailing list half a dozen times and still never received anything from them through that either. Absolute nonsense.
1/5
GoogleBunch of rude and unprofessional team. Especially the manager. I was being nice to them and tried to save them time and they instead starting insulting me. When I spoke to another team member, he completely refused to sympathise with me and took his rude manager's side. I'm so glad I did not use them to buy a property and probably never will. Stay away.
5/5
GoogleMy partner and I were shown a Bungalow today by a lovely gentlemen, Mathew Thompson. A very well presented, knowledgeable and pleasant person who has given us the best experience we have had when it comes to viewing houses. He did not rush us, took his time and was able to talk about the area, the house, the facilities, the tenancy competently, represented his Estate Agents to a high standard! He had a warm demeanour about him that just helped us make our decision easier. Thank you Mathew.
5/5
GoogleI have been renting from Keenan’s for over a year now and they are very welcoming and professional to deal with. They pay attention to detail and are quick to get any problems or issues sorted if they do arise. Alex from the maintenance team at the Burnley branch has been brilliant. Always goes above and beyond to get issues resolved - even the tricky ones. Thank you for always helping us and for chasing the landlord when things needed fixing urgently. Will probably look to buy from Keenan’s in a couple of years when the time comes to buy a house rather than just renting as everything is done by the book. Can understand why most houses you see up for sale are with Keenan’s!
4/5
GoogleWhen buying using Keenans (twice) experience has been a mixed bag: Keenans were underhand - promoting a property at a price (which l offered) but then telling me to submit my 'best price' by a deadline. Secondly, their ' offers over' approach, which l came across over 10 years ago, was misleading and inevitably stress-inducing, and l found their methods distasteful. This said, l did buy through them twice, however, l am not happy to sell through them if they are still using the using this technique, which l do not feel is fair on the buyers. If their methods have changed over the years, then l would applaud this. I also found the fact that as buyers we had to seek out their office in another town to obtain keys to enter newly purchased home rather frustrating and had to wait over an hour. Keys should be more readily available once completion has raken place - at one's solicitors perhaps, if the property is several miles away.
5/5
GoogleI am so grateful to Lewis Usher and the rest of the team at Keenans for the recent sale of my property. From start to end they were nothing but professional and reassuring. They secured a number of viewings very quickly before I received an offer from the first viewer for the full asking price. Excellent service.
5/5
GoogleAlex Noon at Keenans has always been on the end of the phone sorting anything out that I need. As a landlady, you need to trust that there’s someone experienced and straight talking managing your property and I’m really grateful that Alex is part of the team. Having dealt with Alex for years now, I felt it’s time to add a review and pass on some thanks, so cheers Alex I appreciate all the hard work and fast paced, clear communication.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
4/5
GoogleProfessional and efficient
5/5
GoogleGood food and service a very pleasant visit.
5/5
GoogleKeenans are doing a sterling job of selling my house.
5/5
GoogleExcellent estate agents, can't fault them
5/5
GoogleThe food always taste the same, when ever you go. Great A+
1/5
GoogleAbsolutely joke company... with no experience about to deal with clients. Absolutely not recommended.
1/5
GoogleSTOP HASSLING ME I AM NOT NOR NEVER WILL BE INTERESTED IN YOU SELLING MY PROPERTY. ANY MORE CALLS OR LETTERS AND I WILL TAKE LEGAL ACTION. YOU DO NOT DESERVE THIS 1 STAR.
5/5
GooglePleasant friendly professional staff. Very positive and upbeat, so hoping they can achieve the house sale quickly.
5/5
GoogleNiki at Keenans was super helpful and really 'on it' with chasing up all parties, myself included to speed through the purchase of my home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Keenans is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Burnley has the most, with 922 reviews rated 4.3 out of 5, followed by Swinton with 798.
The four Keenans offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
