★★★★★ 5/5
GoogleKeena's Estate Agents are very professional. All the people I am dealing with are highly responsive and address my needs and queries quickly. Special mention to Nikki, Kam and Aaron. Keep up the good work, guys. Excellent customer service above and beyond.
Rolando · 13 June 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Thank you so much for taking the time to leave such a positive review. We’re thrilled to hear that you’ve found our service professional, responsive and genuinely supportive throughout your experience.
Nikki, Kam and Aaron will be especially pleased to receive your feedback, they work incredibly hard to deliver a smooth, proactive client journey, and it’s wonderful to see their efforts recognised. Providing quick, clear responses and going above and beyond for our clients is something the whole team takes real pride in.
★★★★★ 5/5
GoogleRating only, no written review.
Danny · 13 June 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Thank you Danny!
★★★★★ 5/5
GoogleAfter going with bridgefords for 8 months a lot of viewings and no sale, we went with Keenan’s after only few days, got two viewings, the asking price and a price just shy of the asking price, accepted straight away a pleasant sale from Nikki winstanley and Keenan’s absolutely brilliant, I know we’re il be going for the sale of a house again, it’s 5 stars from me,
Stuart · 13 June 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Thank you so much for sharing your experience, what a fantastic outcome. After eight months on the market elsewhere, to secure two strong viewings within days and achieve offers at and just shy of asking price is exactly the kind of momentum we work hard to create.
We’re delighted you’d choose us again for any future sale, and we truly appreciate the five‑star feedback. Whenever you’re ready for your next move, we’ll be here to help keep things moving!
★★★★★ 5/5
GoogleVery happy with the service from Keenans during our recent house purchase. Nikki was helpful and quickly responded to our queries.
Thomas · 13 June 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
We’re delighted you’re happy with the service you received, and if you ever need any further guidance or market insight in the future, we’re always here to help keep things moving smoothly.
★★★★★ 5/5
GoogleThe service I received from Keenans has been outstanding from start to finish.
Amazing communication and total professional from all the staff. Nikki, Georgia, Jack, Ellie and Matthew are all a credit to your company and made the exeperience stress free. Thank you and would definitely recommend Keenans Estate Agents
Rob · 13 June 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Your kind words about the team being a credit to the company will mean a great deal to them. They take real pride in offering clear communication and a supportive client journey, so it’s fantastic to see that reflected in your experience.
We truly appreciate your recommendation, and if you ever need any guidance, advice or support in the future, we’re always here to help keep things running seamlessly.
★★★★★ 1/5
GoogleI am extremely disappointed with this agent and would give zero stars if I could. Throughout the entire process, I felt like they did absolutely nothing to help close the deal; instead, they only added immense and unnecessary stress.
The agent was completely passive, never moving forward unless constantly pushed, and even then, barely delivering. We made it very clear from the start that we wanted a quick completion, yet the agent did nothing but stall the process with zero constructive advice, which was incredibly frustrating.
The lack of communication and honesty was the worst part. During price negotiations, I had to find out the vendor's response through my own solicitor. When I followed up with the agent, they took two days just to lie to me, claiming the vendor hadn’t contacted them. In reality, a week had already passed, and the vendor had already replied to the solicitor. How could the owner reply to the solicitor but not their own agent? It was a blatant lie.
To make matters worse, this agent provided misleading information right from the initial viewing, which caused a massive misunderstanding later on.
Finally, scheduling the final viewing was another nightmare. After being chased multiple times, the agent told me the time was "confirmed." It turned out the vendor had never agreed to it. Because I had already arranged my schedule around this false confirmation, I was forced to clean up the agent's mess and alter my plans to accommodate the mistake.
Avoid at all costs. Absolutely zero professionalism. I cannot recommend this agent to anyone looking for an efficient or honest service.
Nicole · 13 June 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you left the process feeling this way, though we do feel it’s important to clarify several points to ensure an accurate reflection of the transaction.
Your purchase completed in 13 weeks from offer acceptance to completion, which is three weeks faster than the current national conveyancing average of 16 weeks. While we appreciate that the process felt slow from your perspective, the timeline achieved was in fact ahead of the national benchmark, and we worked consistently with all parties to help keep things moving. We will still take your comments on our communication on board, as we are always looking to improve.
Regarding the allegation of dishonesty, we must respectfully refute this. We can only update you on information that we are actually included in. In this instance, the vendor’s initial response was sent directly to the solicitors rather than to us, which is why the update came from them first. As the conveyancing process is a legal process with your solicitors, it is not uncommon to receive updates from them. We understand how this may have caused frustration, but it was not a case of withholding or misrepresenting information.
On the matter of the final viewing, we do have to work within the availability of the property owners. We passed on the time provided to us in good faith, and we apologise if this caused inconvenience. Your comments on this point will be used to review how we manage appointment confirmations going forward.
We are sorry that your experience did not meet your expectations, but we do stand by the accuracy of the information we provided throughout and the efforts made to support your purchase to a successful and timely completion. Your feedback will be shared with the team to help us continue improving our client journey.
★★★★★ 1/5
GoogleFrom first interaction you can tell they aren’t professional and extremely rude. Speak to them on the phone and you know what I mean. Them and bridgeford both the same, but at least bridge ford time to time actually pick up the phone.
C · 13 June 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your initial interactions with us left you feeling this way, as this isn’t the experience we aim to deliver.
We do want to reassure you that our phonelines are supported by an overflow system designed specifically to prevent long waits and missed calls. This means that if the main line is busy, your call is automatically redirected so it can still be answered. We’re disappointed to hear that this wasn’t your experience, and we will review our call handling process to ensure everything is working as it should.
We also take your comments about professionalism seriously. Our team is trained to provide a polite, helpful and respectful service at all times, and we’re sorry if this didn’t come across during your conversation with us.
★★★★★ 5/5
GoogleNikki and the team were great in taking us through our recent house sale process. Made everything clear and run smoothly from the outset to completion. Would recommend!!
Ollie · 13 June 2026 · Keenans Estate Agents Swinton
Agent replied · 13 October 2026
Thank you so much for your lovely feedback. We’re delighted to hear that your experience with Nikki and the team felt clear, smooth and well‑supported from start to finish. Helping clients navigate a sale with confidence is incredibly important to us, and it’s wonderful to know that you felt well‑looked‑after throughout the process.
Your recommendation means a great deal to the team, and we’ll be sure to pass on your kind words to Nikki, who takes great pride in delivering a positive and proactive client journey.
If you ever need any further assistance in the future, whether advice, guidance or simply a friendly update on the market we’re always here to help and keep things running smoothly.
★★★★★ 5/5
GoogleRating only, no written review.
Jayden · 11 June 2026 · Keenans Estate Agents Burnley
Agent replied · 11 October 2026
Thank you!
★★★★★ 5/5
Googlethe whole process of moving house can been a very stressful experience, but with the expert advice and prompt actions of our liaison team member Phillipa Nicol from the Burnley branch the whole process was faultlessly executed. thankyou PHILLIPA.
Steve · 11 June 2026 · Keenans Estate Agents Burnley
Agent replied · 11 October 2026
Thank you so much for taking the time to share your experience. We’re delighted to hear that Phillipa and our Burnley team were able to make the moving process feel smooth and well‑supported during what can often be a stressful time.
★★★★★ 1/5
GoogleAvoid. Liars and happy to rent out properties that are unfit for human habitation as per The Homes Act 2018 - clearly so desperate to just take landlords money to rent out properties that they don't actually bother to check them properly.
When you bring these issues up to them, on top of being left without heating or hot water for over a month, the response is 'well you have flexibility now with the renters right act'.
Given the things we've been lied to about, I think they have no communication with the landlord and when I specifically asked for a question to be directed to the landlord they told me I'd need to wait for 3 weeks for Keenans to come and inspect the property before they would ask the landlord a very simple question.
Just do yourselves a favour and avoid this sham of a letting agent, as a tenant AND a landlord. There's plenty others that are a lot better.
Lay · 11 June 2026 · Keenans Estate Agents Burnley
Agent replied · 11 October 2026
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that you felt let down, and we’d really like the opportunity to look into this properly and put things right.
As no name or contact details were left with the review, we’re unable to reach out directly, but we’d really appreciate the chance to speak with you. If you’re comfortable doing so, please get in touch with our team so we can understand what happened and support you further.
Your feedback matters to us, and we’re committed to learning from it and improving wherever we can.
★★★★★ 5/5
GoogleGreat experience with Keenan’s, they were very efficient and prompt when dealing with any questions or queries and a special mention to Phillipa who was always very attentive and made sure our move went smoothly
Daniel · 11 June 2026 · Keenans Estate Agents Burnley
Agent replied · 11 October 2026
Thank you so much for sharing your experience. We’re delighted to hear that everything felt efficient and straightforward throughout your move, and it’s wonderful to know our team were able to support you so well along the way.
★★★★★ 1/5
GoogleAbsolutely shocking experience dealing with Keenans. Communication was terrible from start to finish and we constantly had to chase for updates, answers and basic information. Different people seemed to say different things and it felt like nobody actually knew what was going on.
The sale of our house nearly fell through because important information was not communicated properly to the purchaser, causing unnecessary stress, delays and panic right near the finish line. For something as important as buying and selling homes, that level of disorganisation is simply unacceptable.
To make matters worse, items within our home were damaged during the process and getting any proper response about it was like talking to a brick wall.
Overall the whole experience became far more stressful than it ever should have been. Customer service, communication and professionalism all need serious improvement. Would not recommend.
Perry · 11 June 2026 · Keenans Estate Agents Burnley
Agent replied · 11 October 2026
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear how stressful the experience felt for you, and we appreciate you raising these concerns with us at the time of your sale last year.
As you know, your points around communication, the handling of information during the transaction, and the damage reported at the property were fully reviewed internally, and actions were taken internally to address the issues you experienced.
Your feedback has directly contributed to improvements in our communication procedures, staff training and case‑progression checks to help prevent similar issues in future.
Thank you again for bringing this to our attention at the time and for giving us the opportunity to review and act on it. We wish you all the very best moving forward.
★★★★★ 5/5
GoogleRenting with Keenan's Rawtenstall was so simple. Phillipa was so helpful during the whole process and has been very forthcoming with any and all queries we have had.
Would highly recommend her & Keenan's Lettings to help find your new home. Lovely team and a great help for first time renters.
Matt · 11 June 2026 · Keenans Estate Agents Burnley
Agent replied · 11 October 2026
Thank you, Matt. It is wonderful to read that the openness and friendliness of the team really came across for you.
★★★★★ 5/5
GoogleAbsolutly Brilliant House, Myself & my daughter settled in very quickly and everything was ready to go! The team at Keenan’s have been incredibly helpful especially Phillipa Nichols who went out of her way to assist me with the ‘big move in’ and she is also very kind with a good sense of humour which made it very easy. I couldn’t be happier and I took forward to the continued tenancy with them. Awesome team - Kate xx
Kate · 11 June 2026 · Keenans Estate Agents Burnley
Agent replied · 11 October 2026
That's great to hear Kate, we're so thrilled that you are all settled in. We appreciate that moving home can be a stressful time, the fact that Phillipa and the team were able to make this time for you a positively memorable experience speaks volumes to their hard work and dedication in providing top quality customer service. We wish you all the best, and are happy to assist if you need us.
★★★★★ 5/5
GoogleWe recently moved out of a property in which Keenan’s were the letting agency and had Kerris as our property manager. Both Kerris and Keenan’s were exceptional from start to finish during our tenancy! Always available to contact and made the whole process so straightforward - Thank You!
Kieran · 11 June 2026 · Keenans Estate Agents Burnley
Agent replied · 11 October 2026
Thank you Kieran, it is great to hear that you were thoroughly looked after by Kerris and the team.
★★★★★ 5/5
GoogleBought my home through Keenans Swinton - highly recommend, the service and communication from Kieron B and Simon W were second to non, great experience from an honest and reliable company a pleasure to deal with.
Boaty · 13 May 2026 · Keenans Estate Agents Swinton
★★★★★ 5/5
GoogleRecently bought through Keenans Swinton. Simon and Keiron were excellent throughout. A professional service and property secured at the price we wanted to pay. Definitely recommend.
Andrew · 13 May 2026 · Keenans Estate Agents Swinton
★★★★★ 5/5
GoogleThese 5 stars are specifically for an individual (although of course contributes to Keenans)
Nikki was our estate agent for our house sale, and if you are able to chose who looks after you pick her!
We had a rather "difficult" buyer at times and while there is sometimes not much you can do as a seller and feel quite powerless Nikki was always at the end of the phone for reassurance and support. If ever we couldn't get hold of her and she had a message to call us back she did every time. We never had a doubt that we weren't important to her.
She was relentless in chasing the buyer and the solicitor when it got close to the chain collapsing, she gave us some great advice on the directions we could go in but at no point did it feel like we were a burden to her doing her job.
I somehow feel with all the solicitors in the chain and everyone involved she was the one that finally got it over the line for us with her dedication to the case.
When we finally completed her genuine joy for us was heartwarming, she shared the relief of the case being done as much as we did.
We would highly recommend her if buying or selling your house as in such a stressful situation she's without a shadow of a doubt the person you need. Nikki is so personable and easy to get on with and won't make you just feel like a client paying money for a service.
Thankyou Nikki for all your help!
Emily & Jai
Emily · 13 May 2026 · Keenans Estate Agents Swinton
★★★★★ 5/5
GoogleI had a pleasure journey with the team at Keenans, especially Aaron and Nikky!
From the beginning, to the end I felt supported and every time I had a query they promptly responded. They are a good "mediators" between their customers and the buyer, in my case. It was an overall good experience! And I enjoyed the chocolate they gift me at the end of the transition, when they welcome me at the office to finally get my key 😊
Thank you!
I definitely recommend to others experiencing the journey of buying a property!
Chiara · 13 May 2026 · Keenans Estate Agents Swinton
★★★★★ 5/5
GoogleVarious rules and regulations have made it increasingly difficult to be a landlord. I own several properties in Manchester, and have given over the management of these to Keenans. Lucie and Simon have been particularly efficient in taking over this small portfolio, and they have advised me at every stage of the process to ensure that my houses and tenancy agreements are fully compliant. My tenants have accepted the change of management, and all are happy with their interactions with Keenans. My calls are always answered promptly and politely, and I think appointing Keenans will take a burden off me, and the houses and tenancies will now be professionally managed.
Phil · 13 May 2026 · Keenans Estate Agents Swinton
★★★★★ 5/5
GoogleNikki should be called 'Nikki 'keep calm in a crisis' Winstanley. She is cheerful, committed, and supportive. Buying and selling houses is not easy however Nikki works hard to make it as smooth as possible, reassuring along with way and working to keep everything on track. We are now in, and love, our new home, and would recommend Keenans to anyone thinking about moving house.
Emma · 13 May 2026 · Keenans Estate Agents Swinton
★★★★★ 5/5
GoogleVery friendly and extremely professional. Specially Nikki
Zohaib · 13 May 2026 · Keenans Estate Agents Swinton
★★★★★ 1/5
GoogleFirst time buyer wishing I didn’t trust Keenan’s. They pretend they have several higher offers to strong arm you into offering more. Lie about access to the property so you can’t have professionals check for rising damp ect. Then threaten to put the house back on the market if you don’t agree with the terms. House ended up needed 20k worth of additional repairs. All round dishonest and only interested in the sale. They’re rude and evasive. Beware
Peter · 13 May 2026 · Keenans Estate Agents Swinton
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
