Trusted Agent profile · Greater Manchester
Verified
★★★★★
1,591 reviews across 4 offices and 2 platforms
Keenans has four offices, in Burnley, Swinton, Rossendale and Rochdale (Greater Manchester). Together they have 1,591 reviews on two platforms, rated 4.4 out of 5 overall.
Keenans's four offices, most reviewed first. Each has its own page.
Showing 1,064 reviews on Google only. Show every review
5/5
GoogleWould highly recommend Keenans when considering moving house. They dealt with our sale & purchase and we had zero issues. We had regular catchups with our Keenans contact (Ella) who was great & kept us updated with all developments. If we ever move again, I will certainly be using Keenans! Thanks Ella & team!
5/5
GoogleExcellent costumer service by the Keenan's agents. They have been very helpful at purchasing our first house. I would highly recommend them. Thank you for your brilliant service.
1/5
GoogleAs per a lot of the other reviews, from a buyers perspective very poor experience…“negotiators” openly lying about prices and offers and for the seller, causing them to lose out. The viewing experience was the only positive, a really nice lad who was smart and knowledgeable. Everything after that with Alex and Niomi was pretty shocking. Lies, mistakes and it would seem the company has no complaints procedure despite asking twice. There’s much better agents in the area so steer clear where possible.
5/5
GoogleI wanted to share my experience of working with our Sales Progressor, Helen at the Burnley Branch. Helen was absolutely fantastic all the way through and supported us in turning round a purchase in quick time. Helen was able to chase all the relevant solicitors on our behalf and even tracked down vendors on holiday to ensure all parties were kept up to date and progressing. I can’t thank Helen enough and her patience when dealing with our questions and hast. Thanks again
5/5
GoogleWe had a wonderful viewing with Jack who was extremely helpful and informative. He gave us enough time to look around properly and discuss what purchasing options suited us best. He sorted our preferences to keep us updated with new properties and was extremely professional. Very impressed with Keenans!
5/5
GoogleReally helpful and great communication while dealing with us as first time buyers. Emily was great showing us around the house, answering any and all questions we had. And Ambre really helped us when it came down to making sure we had the relevant documents in place for them.
5/5
GoogleRating only, no written review.
5/5
GoogleI put my house up for sale with Keenans Estate Agents in Burnley a few weeks ago. I dealt with Mr James Morley he explained the procedure and how they will market my property. Within a few weeks my property was sold for asking price and with no stress, Mr James Morley did a great job and showed professionalism to a high standard thank you James and Keenans. best regards keiron buckland
5/5
GoogleWe had Jack show us round Killup farm. He was so welcoming and extremely knowledgeable there wasn't anything he couldn't answer. Defo Recomming keenans more often because of this thank you x
4/5
GoogleExcellent service from everyone at Keenan's from start to finish. I would like to give a big shout out to Helen who guided me through the process, Helen reassured me when things were getting stressful for me that everything was fine and there was no need to worry. So thank you again Helen... You are a star ⭐⭐⭐
5/5
GoogleRequesting a free valuation, Alex was prompt in giving me a call back & helpful in arranging a visit by Jack, who was friendly & professional in offering good advice with his knowledge & experience of the local property market. I will be happy to contact Keenans again at some future date. Thank you.
5/5
GoogleAbsolutely fantastic service from start to finish. Massive thanks to Ella and Kieran who were always available and constantly updated us without any pressure. Would absolutely recommend to anyone!
5/5
GoogleWe have recently sold and purchased with Keenans, Ella and team we very professional and helpful, in what was a complex sale and purchase. From start to finish, they made sure we got the deal over the line, we can't thank them enough for their help and would highly recommend Keenans.
5/5
GoogleI have used Keenans Estate agents for the buying of my property. They kept me up to date and explained the process. Ella was especially helpful, ringing me each week, updating me and answering all my questions. I would definately recommend.
5/5
GoogleWhen I put my house on the market with Keenans Estate Agents their representative Ella Walmsley was excellent in keeping me informed with the situation of the sale throughout the 5 months this took. There was no regular ringing up checking if I was on top of things, just the occasional call to update me on the situation and make sure i was managing OK as this was my first house sale, thank you Emma
5/5
GoogleGreat experience dealing with Keenans Rochdale. All their staff are professional and helpful but have also perfected the ability to bring a human face to estate agency. Our house sold quickly at the asking price and our offer on the property of our choice was accepted. We are overjoyed we chose Keenans to help us with this, what a result!
4/5
GoogleRating only, no written review.
5/5
GoogleExcellent - Thank you so much. Greatly appreciated.
1/5
GooglePut an offer in for a property didn't even hear back took for me to ring the office to get told the property might be coming off the market but was still there when i checked absolutely ignorant
5/5
GoogleSimon came to value our property & from the minute he stepped into our home we felt that he was super professional giving us all information how Keenans Estate Agents ran as a business making us feel we were in great hands for selling our home. The booklet itself with photos of the various property's sold was excellent. I lead him through the different rooms & he asked questions also giving good tips on helping sell our beautiful home.... Thank you Simon Jayne & Tony
1/5
GoogleI recently had a deeply disappointing experience with Keenan's Property Agency regarding the property at 110 Manchester Road. I placed an offer of £550,000, which was initially mortgage rejected by bank … More
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Keenans is among EA Masters 2026 winners.
Source: Best Estate Agent Guide 2027 results, as published.
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Burnley has the most, with 924 reviews rated 4.3 out of 5, followed by Swinton with 797.
The four Keenans offices, by town:
Yes. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings.
