5/5
GoogleBy
Trusted Agent profile · Lancashire
Keenans Estate Agents in Blackburn and Clitheroe
★★★★★
1,066 reviews across 2 offices and 3 platforms
Keenans Estate Agents has two offices, in Blackburn and Clitheroe (Lancashire). Together they have 1,066 reviews on three platforms, rated 4.2 out of 5 overall.
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Our offices
Keenans Estate Agents's two offices, most reviewed first. Each has its own page.
Latest reviews from every Keenans Estate Agents office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleGreat friendly staff, very helpful.
5/5
GoogleWell-established company with great staff.. thanks Keenans :)
5/5
GoogleVery busy EstateAgents with friendly and helpful staff, Thank you .
2/5
GoogleOnly want to sell by highly reducing there original valuations a sprat to catch a mackerel POOR once they have you hooked they dont care
3/5
GoogleLovely people but very slow and I've always had to chase them up but they are slowly changing that and hopefully they can be a lot faster on things
1/5
GoogleHad to attend on disgusting grounds. Further action will be taken. Not a happy encounter. 0 stars would be more appropriate
5/5
GoogleRob has been brilliant and has really helped me with my house search. Any questions i had he answered them right away via email or phone. Thankyou very much!
5/5
GoogleI needed information about a property and this girl named Alicja really helped me. She’s so good at her job and was very helpful!
5/5
GoogleThe staff in the keenans office have been second to none, extremely helpful throughout the process. Could not thank them enough! Highly recommend.
1/5
GooglePoor customer service. Rude and argumentative staff. Inconsistency between information provided by staff members. Complete waste of time. They charge premium rates for an incompetent service. Will never be using again.
5/5
GoogleVery professional . We have sold and bought a number of houses using Kennan's. Jonathan at the Accrington branch ,as always been professional, helpful, and very thorough through all our sales cheers Jonathan 5 🌟 …
5/5
GoogleThe staff at Keenans were amazing. They were friendly and so helpful every step of the way. They did their best to make my house sale as stress free as possible. Thanks to all the team.
2/5
GoogleBought a house last year and found them to be inconsistent. Firstly, they told us the house was off the market when it wasn't. Luckily we found out it was still for sale. Told us on the advert it was freehold when it wasn't. Estate Agent told us the flooring was boards when in fact upon buying and ripping the carpet up it was concreate and then they were difficult about our second viewing, didn't want to book us in and squeezed us in for us to only be allowed a 10 minute rushed slot as the agent was "busy". Personally I wouldn't use them again.
1/5
GoogleOf all the businesses or services I have dealt with since moving to the north west Keenans are by far the worst, most arrogant, most unproffesional business I have encountered. My house purchases was unecessarily stressful. You cannot ask questions as you won't even finish your sentence. Someone will guess what the question is before you finish it and jump down your throat with an aggressive attitude. Not once but over and over and over again. Asking to speak to a manager will not help as they will not ask you what your enquiry is, they'll just carry on the agggressiveness where the previous person left off. Twice they had accepted offers from me but kept the proprties on the market. They are always on the phone asking you to up your accepted offer just in case someone else comes along. Yes, that is right. They actively enourage gazumping. Speaking to one of the owners at first seemed helpful but after his softly spoken reassuring voice nothing would change. Even on completion day someone shouted at me and put the phone down and refused to talk to me. I can some these people up in a single word. Obnoxious.
1/5
GoogleNever again will I sell my house or have any dealings with Keenans Estate Agents. They made moving day the most stressful day I’ve ever had. At 6 months pregnant it’s not what I needed! The keys are delivered once the house is packed up. I don’t have a magic wand! There was no need to pester so much like a bunch of kids. Never again. I’ll go to the professional agents across the road who dealt with my purchase.
5/5
TrustpilotKeenans Rochdale- 5*!!!
Fantastic experience provided by Keenans Rochdale. We arranged valuations from several estate agents across Rochdale and Keenans immediately stood out as the most professional. Sam valued our property and we were happy with how it was priced and he was happy to negotiate the finer details of our contract with us. Images of the house were well-taken and were marketed expertly. Communication was fantastic, Lauren gave us daily and weekly updates where appropriate including post-sale. It was a breeze and we will certainly be using them again in future. We went from live advert to sale within 6 weeks and completed under 12 and the whole process was seamless thanks to this great bunch. Thank you!
5/5
TrustpilotProfessional, Courteous, Excellent!
We are so very happy and extremely grateful that we chose Keenan's to sell our home! From the moment we met Louis we felt reassured knowing we were in good hands and could trust Keenan's.Louis' valuation was absolutely spot on! His enthusiasm and eagerness to sell our home was obvious and equally shared by Jack who showed potential buyers around.Chloe in the Burnley office was our designated sales negotiator. She, along with all the others in the office with whom we spoke, were very efficient and professional whilst also taking the time to carefully and clearly discuss anything we were unsure of or did not understand. When we decided to sell our home, we knew it was something that had the potential to be an extremely stressful experience. However, the staff at Keenan's took care of everything and made it completely stress free. An absolute pleasure to deal with! We highly recommend the team!Thank you so much!!
5/5
TrustpilotKeenans
Keenans were professional and efficient from the very start. The gentleman who did our evaluation was very professional and knowledgeable and made me feel that our house would be in safe hands. The communication was always excellent and we were able to talk to a designated sales person whenever we needed to. I felt like we received a personalised service and we were always treated professionally.
1/5
GoogleMade an appointment for a valuation did not turn up when rang no recordNegativeProfessionalism
5/5
GoogleA very positive seamless experience. Jonathan was very helpful and on hand when ever I needed. Great customer service very professional. Thank you Keenan’s.PositiveResponsiveness
5/5
GoogleLiam at keenans was brilliant at keeping in touch with us and helping with an enormous legal problem we had with the property we were selling and they were not even our agents, they were the agents for property we were buying but even so they did more than our own agents and kept us in the loop way more than any of the solicitors. We'll done keenans and especially Liam.PositiveResponsiveness, Professionalism
5/5
TrustpilotExcellent
Excellent. Professional and very efficient. The process from viewing a house, making an offer and having the offer accepted was painless, and it completed within 24 hours.We are looking forward to working with Laurence and the team as we look to complete buying the house.
3/5
TrustpilotCommunication could have saved our experience
The whole renting process with Keenans has been quite difficult from our viewing of our current property we fell in love and set a moving date which is where hell unfolded. The whole week before we were chasing for our contracts to sign which has the incorrect date on which we will be chasing to correct - arriving at the property on key exchange day was possibly the most stressful day of my life, we had no power, no heating and the property was dirty and still full of the previous occupiers things. Whether the letting agent or the landlords fault I would expect this to all be rectified and sorted for us to arrive or even jusy a phone call to let us know..baring in mind this had already been pushed back 3 days. We spent 2 days chasing our electric provider, we missed Christmas parties, we had the most stressful week. Eventually after asking to speak with me a manager twice on the evening the lovely Emma finally contacted us, she arranged for a gent called Anthony to come out who managed to help us get the support we needed to get the power back on. We eventually move in another 2 days later than planned. Emma completely went above and beyond to try and fix what was a horrific situation, even getting someone around to clean on such sort notice! She did everything within her power to ensure that myself and my fiancé could comfortably live at the property and we could sort out all the other bits afterwards. Minor issues still stand, which we will be picking up on the new year however having spoken to Alex when there were some issues with our oven I am hopeful we can get everything all ironed out and finally feel like this is our home. What I feel this situation could have been fixed with is some communication, it could have been avoided it needing to be escalated up to Emma if we’d have just been kept in the loop.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Keenans Estate Agents
Which Keenans Estate Agents office has the most reviews?
Blackburn has the most, with 967 reviews rated 4.2 out of 5, followed by Clitheroe with 601.
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