Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleHorrific experience. Neither the landlord nor Kallars did anything during 6 years of renting via them. Every issue we raised was closed as 'resolved by landlord' who did nothing and in the end we had to move out as the landlord was theretening with eviction as we refuse to sign new contract due to landlord breaking fencing laws with the neighbours. Agency kept landlords side all the way. Both lied in communication, changing story, making excuses, horrific. Stay away from these people.
Cyprian · 15 June 2023 · Kallars London
Agent replied · 14 June 2024
What a shame that you felt that you needed to leave such a review. I have thoroughly investigated your claims and I am afraid that I must strongly disagree with your version of events. To cut a very long story short, since the day the member of staff dealing with this matter started with the company back in May last year, I have found no issues reported by yourself either to Kallars or on the maintenance issue platform. Bizarrely, it appears that you were sending emails to an incorrect address. Your rather aggressive emails were unnecessary to say the least, as any problems must be reported through the maintenance platform as you were fully aware. Any issues will then of course be logged and attended to as soon as possible. Two members of staff visited your property but were unable to justify or uphold your alleged problems. You were making unreasonable demands that the landlord was not obliged nor willing to carry out. When the time came to renew your tenancy, the landlord was frustrated as you took over a month to respond to his request to sign a new TA. You then began listing issues which were not reported previously. You then gave notice. To describe your experience as 'horrific' when you have been a tenant there for 6 years is ludicrous. Therefore, as previously stated, I must strongly contradict your version of events and the overall tone of your review. Craig Cassidy, Associate Director.
★★★★★ 1/5
GoogleDO NOT USE THIS ESTATE AGENTS
Terrible service from Thomas and Stuart.
Provided keys so they can find a tenant for my rental property. No update after 3 weeks has been provided despite numerous calls requesting for an update
Update following Craig lies
I sent you an email on the 31st August requesting amendments to the terms and conditions. Stuart replied on send and said he would pass to Tom but I never received a response. I emailed again on the 8th for an update and again never received a response. I called several times for an update and never received a call back. The lies in your reply is Disgraceful. I will be collecting the keys that were given to Thomas when he came to value my property and I hope no one else has the displeasure of working for your Disgraceful company.
I am not a local lettings agents and have never told you this.
DISGUSTING
Nichaela · 15 June 2023 · Kallars London
Agent replied · 14 June 2024
Update following due diligence. Hi Nichaela. I am personally responding to your review, which I have found to be somewhat mystifying as Kallars were never actually instructed to market your property. This is because you refused to sign the terms and conditions. After attempting to get the terms and conditions amended to your satisfaction, you were informed that it was not possible to do this. Your property has not and was never marketed by Kallars. Thorough research is always done on the rare occasions when a bad review is posted, to ensure it is authentic. According to your social media account which has a picture of you, you clearly state that you are or were a local lettings agent
yourself, so it does raise the question as to why you approached Kallars. Hope this clears up any confusion. Craig Cassidy, Associate Director
★★★★★ 5/5
GoogleI met the Kallars team as a first time buyer after randomly wandering into their shop in Deptford - and what a lucky move I made!
It was such a delight working with Chris and the team at Kallars. I found them to be a very friendly and an incredibly helpful team who worked tirelessly for both the buyer and the seller throughout the process. All of which made the process go as smoothly as possible and, when the inevitable complications arose, they were on hand ready to help.
I couldn't give a higher recommendation.
Oliver · 15 June 2023 · Kallars London
Agent replied · 14 June 2024
What a terrific review Oliver. Thank you so much for taking the time to post your comments. This will be so helpful to prospective clients! Thanks again. Craig Cassidy
★★★★★ 5/5
GoogleI would give 10*
Amazing service from all Kallars team. Especially Thomas, that was supportive through the process and even now, after completion, is making sure that we are happy in our new home and that the small bits are fixed. I could not recommend Kallars enough.
Thank you guys for helping us to make our dream come true. :)
M · 15 June 2023 · Kallars London
Agent replied · 14 June 2024
Hi Maitane. Thank you so much for your lovely review. It's one of the nicest we have had. I shall make sure that Thomas is made aware of the review and your positive comments. Good luck in your new home and thank you again. Craig Cassidy - Associate Director.
★★★★★ 5/5
GoogleHuge props to Louise Flynn who arranged an engineer to fix our problematic boiler, great communication and very kind! Kallars as a whole has been fantastic. Moving to London and hearing nightmare stories about landlords/letting agents I was doubtful at first, but they have been nothing but helpful and quick in resolving things from the moment we viewed a property to renting it in the next 2 years
Angie · 15 June 2023 · Kallars London
Agent replied · 14 June 2024
Hi Angie. Thank you for your terrific review. I know that Louise has been very helpful to you and I will be sure to make her aware of your comments. I am glad that your boiler has been sorted and hope everything continues to work out for you. Thank you again for taking the time to write your review. Craig Cassidy - Associate Director
★★★★★ 1/5
GoogleNot recommended. I was about to complete a purchase in a chain when the seller pulled out at the last moment. Infant even went with their recommended solicitors. Since then I have dropped a couple of follow up emails to understand the reasoning but no one bothered to respond to me.
Craig -> Let me remind you that we spoke before the seller pulled out and you assured me that I should not be looking for alternative properties and the exchange can happen by 10 July. After the chain was broken I was informed by Ellie over the phone. I had dropped 2 emails to Ellie one on 12th July and a reminder on 15th July seeking reasons for the last min decision by the sellers. I am still awaiting response on those emails. So I would politely request you to check your facts and work for the buyers as well especially when they had already made expenses towards a deal. Not to mention that Kallars also suggested that we should go with the solicitors of their choice as the entire chain was under Kallars and one solicitors. We did exactly as you suggested.
Ujjal · 15 June 2023 · Kallars London
Agent replied · 14 June 2024
I must take issue with you as your comments are misleading. As you will be fully aware, your vendor decided not to move at all and pulled out, resulting in the chain collapsing. This is something that cannot be foreseen. All remaining parties within the chain had to start again. You state that you were not responded to, but in fact, it was myself who dealt with this issue and have records showing that you were informed of events as they unfolded. I politely ask you to remove or amend your post to reflect this. In the meantime, it has been reported to Google. - Craig Cassidy
★★★★★ 5/5
GoogleGenuine consideration for it's customers from my experience with them. Not only that they accommodated a 12pm viewing on a Saturday , but also the fact that the agent didn't rushed us through and allowed us the time to explore every corner of the property demonstrated that they care about customer experience! Well done, keep up the good work and thank you for everything!
p.s. - the property was absolutely spectacular and spotless!!
Ally · 15 June 2023 · Kallars London
Agent replied · 14 June 2024
Thank you Ally for your fabulous review. I am so pleased that everything was to your satisfaction. We always endeavour to accommodate viewings where possible. Thank you again for your 5star review. Craig Cassidy
★★★★★ 5/5
GoogleKallars have been superb to rent from. I had a problem with an older model boiler but Kallars' Louise Flynn was exceptional and helped me throughout the process, ensuring the boiler was fixed swiftly and that I'd be warm for winter. Louise treated me with care and professionalism, I will definitely be recommending Kallars to friends and family.
Katie · 15 June 2023 · Kallars London
Agent replied · 14 June 2024
Hi Katie.
What a lovely review! I am glad that Louise was able to get the issues with your boiler resolved so quickly for you. I will make sure that she sees your comments and once again thank you for taking the time to leave such a positive review. Craig Cassidy - Associate director
★★★★★ 3/5
GoogleThey seem to be professional to me, email confirmation, after viewing survey, polite through the process.
My experience with them wasn't great but understandable. The property was popular so maybe people have lots of questions which caused a long delay.
When I arrived there on time, there were 3 couples in a queue, and the agency took them one by one. Predicting that this could take a while, I left after 5 minutes and got a call ~30 minutes later asking where I was.
There was a survey the next day showing that they look for improvement. So the pre-sale and post-sale are quite customer friendly.
Dellair · 15 June 2023 · Kallars London
Agent replied · 14 June 2024
Good afternoon Li Jie. Thank you for your review. You are quite correct in your assumption that some viewings did take longer than anticipated due to the desirability of the property, which resulted in much interest and many in-depth questions needing answers. Obviously, prospective tenants are shown around individually for privacy reasons, as i am sure you can appreciate. Because of this, It did take a while longer than would have been ideal. However, we thank you for your patience and understanding. Craig Cassidy
★★★★★ 5/5
GoogleI have never had an issue with Kallars in the last 3 years I have been renting a flat with them but since Ms Flynn took over as my property manager, I couldn't be happier with the service. Ms Flynn is very polite, quick to respond and resolve any issues and very professional too. My experience with Kallars has gotten so much better.
Marvi · 15 June 2023 · Kallars London
Agent replied · 14 June 2024
Hi Marvi. Thank you so much for taking he time to write such a lovely review. I shall be sure to pass on your comments to Louise. I am sure she will appreciate your kind words. Thanks again - Craig Cassidy.
★★★★★ 1/5
GoogleYour sign is totally out of keeping with the high st and 4x size of a regular for sale sign. It’s been reported to the council but please remove sooner.
Jocelyn · 15 June 2023 · Kallars London
Agent replied · 14 June 2024
Hi Jocelyn.
Thank you for pointing this out to us. Although this is not a review of our business, which is what this platform is intended for, we will investigate this matter accordingly.
★★★★★ 5/5
GoogleKallars are great!
I am a repeat customer and have been using Kallars (Tope) for years now, they consistently do what you need them to do - that is sell your property for a good price, protect the sale during the process, keep you updated, work in a prompt and professional way, and provide reliability and a trustworthy service in what can potentially be a stressful time of your life.
I have known Tope for four years and he has done a great job for us time after time, he really does go the extra mile and can be trusted.
Sadly there are a minority of estate agents out there who can sometimes give the industry a bad name, Kallars are *not* one of those! Kallars will be honest, up front and can be trusted to do the best for you.
Thank you
Upcycle · 15 June 2023 · Kallars London
Agent replied · 14 June 2024
Wow! what a fabulous review. Thank you for leaving such informative and detailed feedback. I am confident that reviews such as yours really do help prospective clients to make the right choice and use Kallars. I will be sue to pass your comments on to Tope. Thank you again - Craig Cassidy.
★★★★★ 5/5
GoogleKallars, and especially Ms Flynn, were acting very professional and respectful. In solving a very difficult issue with one of my neighbours (which drove me insane), Ms Flynn kept her professional attitude and superseded my expectation of a good property manager. I very much recommend her (and Kallars), when seeking for property managers. It is always very pleasant to deal with Ms Flynn and the Kallars Team, since one can always expect reliable service. 5 Stars!
Xenia · 15 June 2023 · Kallars London
Agent replied · 14 June 2024
Hi Xenia. How lovely of yo to leave such a fantastic review. I know it can be frustrating when dealing with a difficult situation such as yours, and I am glad that Louise was able to sort it all out for you. Thank you again for taking the time to leave a 5 star review. - Craig Cassidy, Associate Director
★★★★★ 5/5
GoogleMy first time selling a property and it was a great experience with Kallars! Tope in particular was super friendly, always got the job done, kept in contact on a regular basis, and just exceeded my expectations. There was no dishonesty or misleading information just to get the property on their portfolio, he was honest and realistic from the start and prioritised my needs! Would defo recommend!
Fay · 15 June 2023 · Kallars London
Agent replied · 14 June 2024
Thank you so much for your review. I am so pleased that your first time using Kallars was such a success. I shall be sure to pass your comments on to Tope and I am sure he will be thrilled. Thank you again for taking the time to leave such great feedback. Craig Cassidy - Associate Director.
★★★★★ 5/5
GoogleI was involved in a very quick turnaround new build (as the HTB was disappearing) and Kallars (Chris especially) was extremely helpful in every step, allowed me to make multiple viewings and Chris even made himself available on a Sunday in the evening time to get some measurements etc. done before making the decision on the apartment.
Would highly recommend these guys, any information for a first time buyer was laid out for me and Chris was nothing but, attentive and descriptive about the processes in place!
Cheers again guys, one very happy buyer!
Jack · 15 June 2023 · Kallars London
Agent replied · 14 June 2024
Hi Jack. Thank you so much for your great 5star review. I am so pleased that Chris was as usual, so keen and able to help your process go smoothly. Good luck in your new home and thanks again for taking the time to review. - Craig Cassidy, Associate Director.
★★★★★ 5/5
GoogleMy first time buying a property and it was a great experience with Kallars. Chris Whitfield was so helpful and friendly, easy to contact , responsive to all our queries, communicative and quick to respond. We like our new flat, and we would recommend Kallars to everyone.
Karif · 15 June 2023 · Kallars London
Agent replied · 14 June 2024
Hi Karif. Thank you so much for your 5star review. I shall make sure that Chris sees your comments. Thank you again. - Craig Cassidy
★★★★★ 1/5
GoogleDO NOT USE THIS ESTATE AGENTS
Terrible service from Thomas and Stuart.
Provided keys so they can find a tenant for my rental property. No update after 3 weeks has been provided despite numerous calls requesting for an update
Update following Craig lies
I sent you an email on the 31st August requesting amendments to the terms and conditions. Stuart replied on send and said he would pass to Tom but I never received a response. I emailed again on the 8th for an update and again never received a response. I called several times for an update and never received a call back. The lies in your reply is Disgraceful. I will be collecting the keys that were given to Thomas when he came to value my property and I hope no one else has the displeasure of working for your Disgraceful company.
I am not a local lettings agents and have never told you this.
DISGUSTING
Kayla · 24 October 2022 · Kallars London
Agent replied · 23 October 2024
Update following due diligence. Hi Nichaela. I am personally responding to your review, which I have found to be somewhat mystifying as Kallars were never actually instructed to market your property. This is because you refused to sign the terms and conditions. After attempting to get the terms and conditions amended to your satisfaction, you were informed that it was not possible to do this. Your property has not and was never marketed by Kallars. Thorough research is always done on the rare occasions when a bad review is posted, to ensure it is authentic. According to your social media account which has a picture of you, you clearly state that you are or were a local lettings agent
yourself, so it does raise the question as to why you approached Kallars. Hope this clears up any confusion. Craig Cassidy, Associate Director
★★★★★ 5/5
Googlekallars property agent's are very professional and funny in-between
you feel comfortable as if you have been for years.PositiveProfessionalism
Ahmet · 23 October 2022 · Kallars Sidcup
Agent replied · 11 June 2024
Thank you so much for your kind words. I am very grateful that you have taken the time to leave a 5 star review. Thank you again. Craig Cassidy - operations Director.
★★★★★ 5/5
GoogleGreat experience from start to finish buying a new home through these guys. My purchase was taken care of by Bora, who is very friendly/easy to talk to and was always available to answer any questions I had.PositiveResponsiveness, Professionalism
Matt · 23 October 2022 · Kallars Sidcup
Agent replied · 11 June 2024
Hi Matt. I am so glad that your house purchase went through so smoothly. I will be sure to pass your comments on to Bora, who will be delighted that you have left such a fantastic review. Thank you. Craig Cassidy - Operations Director.
★★★★★ 5/5
GoogleI have always found Kallars to be great to work with every time I've been in touch. Always extremely knowledgeable about the market and I wouldn't hesitate to use them as my agent! In particular my dealings with Dan have been very productive, he is very professional and a credit to the company!PositiveResponsiveness, Quality, Professionalism
Tim · 25 August 2022 · Kallars London
Agent replied · 14 June 2024
Hi Tim. What a lovely review, thank you so much. At Kallars we always strive to offer a great service with friendly and knowledgeable staff. Great to hear that Dan has been so helpful to you. I will make sure he is made aware of your comments. Thank you again. Craig Cassidy - Operations Director
★★★★★ 5/5
GoogleMy partner and I bought a house through Chris at Kallars and found them really helpful and responsive. It was a challenging purchase owing to the nature of the property and the seller being based overseas, but Chris was great at promptly and professionally resolving any issues, and keeping us up to date with progress. I would recommend them to others based on our experience.PositiveResponsiveness, Quality, Professionalism, Value
Luke · 25 August 2022 · Kallars London
Agent replied · 14 June 2024
Hi Luke. Firstly, i would like to say how pleased I am that your house purchase was able to complete despite the problems you mention. Secondly, i will be sure to let Chris know how pleased you were with his professionalism and work ethic. Thank you again, and for recommending our service. Craig Cassidy - Operations Director.
★★★★★ 4/5
GoogleRating only, no written review.
Fabio · 15 June 2022 · Kallars London
Agent replied · 14 June 2024
Hi Fabio, thank you so much for leaving your 4 star rating. I would be happy to speak to you in person to find out why you gave 4 out of 5 stars. Please do get in touch. Craig Cassidy - Operations Director
★★★★★ 4/5
GoogleRating only, no written review.
Dean · 15 June 2022 · Kallars London
Agent replied · 14 June 2024
Hi Dean. Just to say thank you for the 4 stars.
Craig Cassidy - Director
★★★★★ 1/5
GoogleMost disappointing....
Gustaaf · 15 June 2022 · Kallars London
Agent replied · 14 June 2024
Good morning, Mr Bol and thank you for your review. As this property was a much sought after new-build and in great demand, you were informed that any deposit you laid down would be non-refundable. This is also explained clearly on the reservation form which you have signed. You viewed the property by video only, decided to proceed and paid the deposit the following day. You then subsequently withdrew your interest, thereby forfeiting your deposit. I am sorry that you feel this was a “disappointing” outcome, but this was made very clear to you at the point of reserving the property. Craig Cassidy - Associate Director
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