Trusted Agent profile · Surrey
Verified
★★★★★
1,205 reviews across 2 offices and 2 platforms
Jackson-Stops and Staff has two offices, in Teddington and Dorking (Surrey). Together they have 1,205 reviews on two platforms, rated 4.9 out of 5 overall.
1,200
Reviews on Google
All 2 offices
5
Reviews on The Trusted Agent
All 2 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Recently JSS sold my house near Reigate: quite a difficult house to sell as it was quite quirky in character - a one-off! The added difficulty was the general ...Read all 2 from sellers
I've used a few of the agents in the two to let me property over the last few years. Jackson Stops has always delivered a very high quality service - Mark Birch ...Read the review from landlords
It was a pleasure doing business with Jackson-Stops and Staff, Teddington. Mark Birch and his team went out of their way to make the entire process extremely ...Read the review from tenants
Jackson-Stops and Staff's two offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Jackson-Stops and Staff, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleFrom the moment I met Chloe I felt comfortable and in good hands. It was more like chatting with a friend about finding the right home. She quickly tuned into our family situation and needs and showed me properties I wanted to see right away. Compared to other rental agencies Jackson Stops is a very good experience
5/5
GoogleGreat experience. Can’t recommend Anisa enough
Dear Gezim, Thank you for taking the time to leave a 5 star Google review. Kind regards, Katie
5/5
GoogleGreat time working with this company, especially Anisa! She delivered friendly service and made the process super easy. 10/10
Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
GoogleReally grateful to Chloe for all her help with the move. She’s been amazing from the first viewing and has made our experience seamless!
Dear Kate, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Katie
5/5
GoogleVery good agency Chloe was extremely helpful finding the right place for me. Felt I was actually being looked after and my needs were being met. Defit Ely recommend
Dear Mark, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Katie
5/5
GoogleZyan was very responsive, nice and professional. He provided us with everything we needed to know about the property we visited and even agreed to drive us back to the station on a very cold day (which wasn't very close...!). Highly recommend Jackson-Stops for their assistance in the Twickenham / Hampton and surrounding area.
Dear Carole, Thank you for your kind words and for leaving a 5* review. We are so pleased that your experience with us couldn’t have been any better and the team in our Teddington office will be thrilled to read this. Kind regards, Katie
5/5
GoogleI don't very often have good experiences with Estate Agents however the team at Jackson Stops were amazing throughout my entire search. I want to say a big thank you to Anisa and Mia for helping me with my search and making my transition into a new property very smooth. 100% recommended!
Dear Sabina, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Katie
4/5
GoogleI have recently returned to Jackson-Stops as letting agents for my flat in Teddington. So far the experience has been very good. JS have provided a very professional service, having found me a tenant and organised the tenancy agreement and check in without fuss.
5/5
GoogleWe have bought our new home through Jackson Stops and the service provided was flawless. David and team's communication has been prompt and clear, their expert advice sound and their approach personable and bespoke. We felt safe and supported throughout.
Dear Mike, we are delighted to hear that the service David and the team provided during your property purchase was flawless, and that you found their communication prompt, advice sounds and that you received a bespoke service. We wish you happiness in your new home! With best wishes from everyone at Jackson-Stops Dorking.
5/5
GoogleJackson-Stops Dorking were excellent throughout the whole process from helping us find potential properties to view, finding us our dream home and through the purchase process. David went above and beyond to ensure everything ran smoothly! Thank you!
Dear Rosie, thank you for leaving us a five-star review, and we are pleased to hear that you felt we were excellent throughout the process of buying your dream home. With best wishes from everyone at Jackson-Stops Dorking.
5/5
GoogleAnisa is best agent, she found perfect options for me, I recommend her to anyone who needs professional help in finding their place
Dear Ala, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
GoogleWe reached out to and met with Anisha to review a few rental units. She was very professional and was prepared to present us with units that would fit our needs. She understood what we exactly needed. We just started our research and have no doubt she will be instrumental to help us find the right home.
Dear Yagmur, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
5/5
GoogleI would like to say thank you to Anisa for arranging a viewing of flat I had inquired today. She was knowledgeable and very attentive to my various requests and questions. I have just started seeking the place to move in recently but I will definitely count on her to find my home.
Dear Takeshi, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Anisa. Please do not hesitate to contact us again. Kind regards, Katie
4/5
GoogleAnisa from the Teddington Office was really helpful in showing us around the property and although we did not manage to secure the property we look forward to hopefully dealing with her again moving forward .
Dear Sandra, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Katie
5/5
GoogleZyan was incredibly helpful and professional. Thank you for your service.
Dear Matthew Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
GoogleAmazing experience selling my house with Jackson Stops, Dorking. Lovely team, very professional, helpful and hardworking. Special shout out to Lucy for being so brilliant.
Dear Jackie, we are thrilled that your experience with our team was five-star, and that you found the team to be professional, helpful and hardworking. We will pass on your kind words to Lucy! With best wishes from everyone at Jackson-Stops Dorking.
5/5
GoogleHuge thank you to Jackson Stops for finding me my dream home. Massive shoutout to Lucy Lawrie who was amazing throughout the whole process, super friendly and helped everything go smoothly, can't recommend them enough. Thank you so much!
Dear Cassie, thank you for your five-star review! We are delighted that Lucy was able to support you in finding your dream home, that you would recommend our services, and we wish you every happiness in your new house. With best wishes from everyone at Jackson-Stops Dorking.
5/5
GoogleAnisa was incredibly attentive and ensured we secured a property that was hotly competed for.
Dear Stephen, It’s great to hear that you have had a brilliant experience with our Teddington office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Asma
5/5
GoogleAnisa has been super friendly and extremely helpful throughout the whole process of our rental search and most importantly found us a lovely flat which met all of our requirements and we move into in 2 weeks time! Highly recommend!
Dear Joe, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
5/5
GoogleWe received a comprehensive and personalised service from this company who listen, act and deploy effectively. Special thanks to Lucy and David, and the Team at the Dorking office.
Dear Deborah, thank you for taking the time to leave a review about your positive experience with Lucy, David and the team. With best wishes from everyone at Jackson-Stops Dorking.
5/5
GoogleI have use Jackson Stops on two occasions and have received an excellent service both times. They are professional, highly efficient and lovely to deal with. Couldn't recommend Natalie and her team highly enough.
Dear Lucy, We really appreciate you taking the time to leave such lovely comments about Natalie. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Katie
5/5
GoogleStaff were always friendly and helpful, returned calls straight away even though my house purchase went on a very log time (no fault of theirs). Highly recommended
Dear Richard, we are delighted to have been able to assist you, and thank you for your five-star review. With best wishes from everyone at Jackson-Stops Dorking.
1/5
GoogleAwful service. Made a rental offer, promised a chance to improve if outbid, but never heard back. Followed up multiple times, only to be told 'gone' when I asked for an update. Shockingly unprofessional.
5/5
GoogleA big thank you to Chloe Williams for her help regarding our abilities with our latest house move and the options we had. Even though we weren't able to find a property to rent through Jackson-Stops. Chloe provided me and my partner with all of the answers to our questions, thank you again!
Dear Ben, We really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us should you require our services moving forward. Kind regards, Katie
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Teddington has the most, with 874 reviews rated 4.9 out of 5, followed by Dorking with 331.
The two Jackson-Stops and Staff offices, by town:
Yes. In The Trusted Agent 2026 awards: Jackson-Stops and Staff, Teddington won Platinum.
