5/5
GoogleRating only, no written review.
Agent replied
Thank you so much for your positive rating of our service. Best regards, Nick - Jackson Grundy
Trusted Agent profile · Northamptonshire
Jackson Grundy reviews in Northampton, Duston, Daventry and 4 more
★★★★★
1,047 reviews across 9 offices and 1 platform
Jackson Grundy has nine offices, in Northampton (three offices), Duston, Daventry, Long Buckby, Abington, Kingsthorpe and Moulton (Northamptonshire). Together they have 1,047 reviews on 1 platform, rated 4.8 out of 5 overall.
1,047
Reviews on Google
All 9 offices
Our offices
Jackson Grundy's nine offices, most reviewed first. Each has its own page.
- Jackson Grundy Northampton (11 Weston Favell Centre)11 Weston Favell Centre, NN3 8JZ210 reviews · 210 on Google (4.7)2 in the last 90 days
- Jackson Grundy Northampton (44 Kingsley Park Terrace)44 Kingsley Park Terrace, NN2 7HH150 reviews · 150 on Google (4.9)1 in the last 90 days
- Jackson Grundy Northampton (24 Bridge Street)24 Bridge Street, NN1 1NT149 reviews · 149 on Google (4.9)0 in the last 90 days
- Jackson Grundy DustonGough Lodge, Main Road, NN5 6JJ147 reviews · 147 on Google (4.9)0 in the last 90 days
- Jackson Grundy Daventry53-55 High Street, NN11 4BQ142 reviews · 142 on Google (4.5)1 in the last 90 days
- Jackson Grundy Long Buckby3 Market Place, NN6 7RR101 reviews · 101 on Google (5.0)0 in the last 90 days
- Jackson Grundy Abington343 Wellingborough Road, NN1 4ER88 reviews · 88 on Google (4.8)0 in the last 90 days
- Jackson Grundy Kingsthorpe66 Harborough Road, NN2 7SH57 reviews · 57 on Google (5.0)1 in the last 90 days
- Jackson Grundy Moulton2 West Street, NN3 7SB50 reviews · 50 on Google (4.6)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Jackson Grundy, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Jackson Grundy office
Newest first, from every platform, with the office each review is about. First names only.
Google1/5
GoogleVery disappointing experience. During the viewing I was told that 30 days notice period would be taken into consideration and won’t be an issue. A week after , upon completing the application it was no longer acceptable and not even …
Agent replied
We are very sorry to hear about your disappointing experience. As such we have investigated the basis of this review. … More
5/5
GoogleI wanted to take a few minutes to just thank the manager of Jackson Grundy in Daventry. Lyndsey, thank you for your exceptional service, within the five years of being your customers, you have helped guide us and worked your magic with the properties which we have lived in. You are a true professional, you have helped us effortlessly with all the quireies we have asked you. It's individuals like yourself which allow companies such as Jackson grundy to rise and succeed. I really do hope this review is seen and you receive some recognition or even a reward for all your hard work and dedication. Thank you for just being you. Kind regards Ol & Laws
Agent replied
Thank you for providing this lovely review and rating of your experience with Jackson Grundy, and specifically Lindsey Hancock. Please be assured that Lindsey's dedication is very much recognised and appreciated. I have also passed your comments on to our Managing Director. Many thanks and best regards, Nick - Jackson Grundy
5/5
GoogleFantastic service from start to finish whilst selling my property with Jackson Grundy, I never had to chase a thing. I also purchased the property with them many years ago and rented it through them as well. Always polite, professional and extremely efficient even during Covid-19! Definitely recommended.
Agent replied
Thank you very much for taking the time to leave such a positive review of your experience, and many thanks for your custom. Best regards, Jackson Grundy
5/5
GoogleJackson Grundy were fantastic from the moment they new my requirements of property. From viewing to moving in the communication and arrangements were swift and very …
Agent replied
Thank you very much for your review Paul, it's great to hear you are pleased with your experience. Many thanks for you custom. Best regards, Nick - Jackson Grundy
5/5
GoogleBoth the sales and letting process at Jackson Grundy is of the highest standard. Lindsay, who runs the lettings aspect is clear in communication, professional and extremely helpful with both tenants and landlords to ensure everyone in the process is satisfied and looked after. On the sales side, I have had experience with Ricky and Jo, both of whom are passionate, enthusiastic and professional. Always trying to keep you in the loop and communicating throughout the whole process. What is normally a stressful event is kept to a minimal worry due to the hard work these two do behind the scenes for you. Cannot recommend either service by Jackson Grundy in Daventry enough
Agent replied
Thank you very much for your kind and encouraging review, we're delighted to hear you have been so pleased with the service you have received from Lindsey, Ricky and Jo. Many thanks for your custom. Best regards, Nick - Jackson Grundy
5/5
GoogleRicky and Jo at Daventry both provided an excellent service when selling our home for us. We were selling in a difficult period for house sales, and had found our dream home which added pressure to sell! Ricky and Jo were professional and clear in communication whilst joining our joy when we sold with genuine happiness. The after sale process was again faultless, meaning a quick transaction and regular updates. We have now used Jackson Grundy to sell our last two houses, and if we ever move again it will be Jackson Grundy we go to for help. Friendly staff, competitive rates, genuine care. Cannot recommend them highly enough.
Agent replied
Thank you for taking the time to leave such a wonderful review Rhiannon. It's great to hear you have been so happy with your experiences and many thanks for your repeated custom. Best regards, Nick - Jackson Grundy
5/5
GoogleRating only, no written review.
Agent replied
Thank you very much for leaving such a positive rating of your experience. Best regards, Nick - Jackson Grundy
1/5
GoogleRating only, no written review.
5/5
GoogleAlthough we did not end up buying through JGEA the service we received was friendly and professional. Our appointed sales negotiator Megan was knowledgeable and we almost considered buying the property she had shown us just because of her kindness, but unfortunately it was not the right property for us.
Agent replied
Thank you very much for taking the time to leave such considerate comments regarding your experience with Megan, it is very much appreciated. We wish you every happiness in your new home. Best regards, Nick - Jackson Grundy
1/5
GoogleCongratulations on creating the ugliest social distance barricade I’ve ever seen. Who thought that wrapping office chairs in caution tape and putting them right behind the door is a attractive look? Just because you’re trying to get a message to people, doesn’t mean it has to look cheap, tacky and aggressive. That said, it suits the miserable attitude of your staff so I suppose it lets people know what to expect when they get inside.
Agent replied
Hello Bill We are sorry you feel that way about our temporary safety measures in this office, we will review the set up as we certainly do not wish for them to feel aggressive...we are just trying to keep everyone as safe as possible. Regarding your comments about our staff, it’s difficult for me to explain this without further investigation...but assuming you were as affable towards them as you sound there’s really no excuse. We will look in to it. Best regards, Nick - Jackson Grundy
5/5
GoogleVery helpful and accommodating in finding us a temporary rental property! ThanksPositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 23 January 2025
Thank you very much for providing such a positive review and rating regarding your experience Jonathan. Best regards, Nick - Jackson Grundy
5/5
GoogleRating only, no written review.
Agent replied
Thank you very much for providing a positive rating of your experience. Best regards, Nick - Jackson Grundy
1/5
GoogleClearly some fake positive reviews being posted here. After scheduling a viewing, we travelled 60 miles to the property. 1 hour before the scheduled appointment I get a voicemail from Claudine (?) telling me that they were cancelling my viewing because Jackson Grundy hadn’t received confirmation from the current tenants to access the property. Claudine’s manner seemed unprofessional on the voicemail. I called her back and explained that it was inconvenient to have the appointment cancelled at such a late stage as I was not local. Rather than apologising, her first words to me were ‘no, no, no, no’. She didn’t make any effort to try and get a resolution and didn’t seem particularly bothered about wasting our time. I can see there are other negative reviews regarding the staff’s unprofessionalism on here and I can only echo that from my experience.
1/5
GoogleWe rented from Jackson Grundy for 3 years. Over that time we had various problems with the house including; faulty toilets (attempted to get them fixed 3 times), a huge red ant infestation that was so bad our children could not play in the garden (not their problem as it was outside of the house), an issue with rats (again not there problem as it was outside of the house), a faulty boiler leaving us with no hot water (reported it twice to no response), rotten decking (replaced with untreated wood giving our children countless splinters), a garage door that came out of the runners nearly taking my hand off and leaking waste pipe that came through into the front room (they fixed the leak but did nothing about the damage, I painted it myself). To top it all off they sent us an eviction notice in the middle of the global pandemic saying that the landlord wants to sell the property, we have since moved out and the property has popped back up on their website for a higher rent. Just to add insult to injury they have disputed our deposit saying that the property was not clean, even though it was left in a much cleaner state than it was given to us. I would not recommend renting through them, they will gladly take your money and think it is ok to treat people like dirt.
5/5
GoogleRating only, no written review.
Agent replied
Thank you for taking the time to provide such a positive rating of your experience. Best regards, Nick - Jackson Grundy
5/5
GoogleAfter having problems trying to rent through other agencies because of credit issues, and us needing a guarantor, Jackson Grundy managed to help us secure a home. Marjana and Tracey from the Kingsley branch in particular have been so helpful, patient and understanding in helping us find a home and guide us through the renting process. All questions have been answered quickly and any faults that needed fixing have been sorted in a timely manner. I honestly feel like it has been a team effort getting this house and I am so grateful to the staff for agreeing to work with us, despite our situation and also being in lockdown at the time. Thank you so much for all your help.
Agent replied
Thank you very much for your review Gina, it's great to hear you were able to get the home you wanted. Best regards, Nick - Jackson Grundy
1/5
GoogleI did not have a good experience with the staff in this office. They came across as very unpleasant. When I walked in and greeted them with 'good morning', I just got a deathly stare and no reply. I stood by the door to keep my distance and …
Agent replied
Hi Shane. I was very alarmed to read about your experience when visiting one of our branches. Clearly this is not the impression we wish for visitors or customers to be left with following contact with our staff. As of yet I'm not in a position to attempt to offer any explanation, however I can assure you that a full investigation of how and why our staff may have behaved in this manner is under way. I wholeheartedly apologise that you were treated with such a lack of courtesy, we take it very seriously, and will be taking whatever steps necessary to ensure it doesn't happen again. Best regards, Nick - Jackson Grundy
5/5
GoogleHi they are very helpful and friendly
Agent replied
Thank you so much for your review Cliff, and many thanks for your custom. Best regards, Nick - Jackson Grundy
1/5
GoogleI went into this branch on a Saturday. It was the most unwelcoming room I have ever walked into. There were three female staff and no other clients in the office. The staff seemed so miserable, that I genuinely felt like they didn't want potential clients disturbing them. I asked two questions but they seemed deliberately awkward and unhelpful in their response. I'd only gone in to casually enquire about a property, but after a few minutes, I couldn't wait to run for the door! I feel sorry for any tenants/landlords who have to deal with these staff on a regular basis. It was a very strange and unpleasant experience. The staff are obviously not trained in customer service skills.
Agent replied
Hello Clare. This is a very disturbing review to read for a number of reasons. I'm horrified to hear that you were made to feel this way when visiting one of our offices. Having not yet conducted an investigation in to how and why you experienced this I am unable to offer an explanation, but on behalf of the Directors of the company I would like to extend our deepest apologies. I can assure you (yet regret it comes too late in the context of your visit) that we will be discussing the incident with the senior members of staff in the branch. Thank you for your candid review, and again please accept our apologies. Best regards, Nick - Jackson Grundy
5/5
GoogleAbsolutely fantastic service. JG dealt with my house sale in a very professional and speedy manner. Excellent communication throughout and a friendly voice to advise and guide me through the process. Big thanks to Georgina, Becky and team.
Agent replied
Thank you very much for taking the time to provide such positive feedback about your experience with the Moulton team, and many thanks for your custom. Best regards, Nick - Jackson Grundy
5/5
GoogleRating only, no written review.
Agent replied
Thank you very much for leaving such a positive rating of your experience. Best regards, Nick - Jackson Grundy
5/5
GoogleThank you for your time and advice that you gave me I really appreciate this - extremely friendly staff very helpful that know the local area very well. - Regards Raphael
Agent replied
Thank you so much for taking the time to provide such positive and encouraging feedback, and many thanks for your custom. Best regards, Nick - Jackson Grundy
1/5
GoogleI went into this branch on a Saturday. It was the most unwelcoming room I have ever walked into. There were three female staff and no other clients in the office. The staff seemed so miserable, that I genuinely felt like they didn't want …
Agent replied
Hello Clare. This is a very disturbing review to read for a number of reasons. I'm horrified to hear that you were made to feel this way when visiting one of our offices. Having not yet conducted an investigation in to how and why you experienced this I am unable to offer an explanation, but on behalf of the Directors of the company I would like to extend our deepest apologies. I can assure you (yet regret it comes too late in the context of your visit) that we will be discussing the incident with the senior members of staff in the branch. Thank you for your candid review, and again please accept our apologies. Best regards, Nick - Jackson Grundy
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Jackson Grundy
Which Jackson Grundy office has the most reviews?
Northampton (11 Weston Favell Centre) has the most, with 210 reviews rated 4.7 out of 5, followed by Northampton (44 Kingsley Park Terrace) with 150.
Where are the Jackson Grundy offices?
The nine Jackson Grundy offices, by town:
- Abington: 343 Wellingborough Road, Abington, Northamptonshire, NN1 4ER
- Daventry: 53-55 High Street, Daventry, Northamptonshire, NN11 4BQ
- Duston: Gough Lodge, Main Road, Duston, Northamptonshire, NN5 6JJ
- Kingsthorpe: 66 Harborough Road, Kingsthorpe, Northamptonshire, NN2 7SH
- Long Buckby: 3 Market Place, Long Buckby, Northamptonshire, NN6 7RR
- Moulton: 2 West Street, Moulton, Northamptonshire, NN3 7SB
- Northampton (11 Weston Favell Centre): 11 Weston Favell Centre, Northampton, Northamptonshire, NN3 8JZ
- Northampton (24 Bridge Street): 24 Bridge Street, Northampton, Northamptonshire, NN1 1NT
- Northampton (44 Kingsley Park Terrace): 44 Kingsley Park Terrace, Northampton, Northamptonshire, NN2 7HH
Has Jackson Grundy won any awards?
Yes. In The Trusted Agent 2026 awards: Jackson Grundy, Northampton won Trusted Agent; Jackson Grundy, Northampton won Trusted Agent; Jackson Grundy, Northampton won Trusted Agent.
