1/5
GoogleCustomer service is shockingly bad. It's almost as if they dont want to let you view and rent from them. What a waste of time. Poor customer service and communication. AVOID THEM!!!
Trusted Agent profile
Intus Lettings in Sheffield and Manchester
★★★★★
189 reviews across 2 offices and 4 platforms
Intus Lettings has two offices, in Sheffield and Manchester. Together they have 189 reviews on four platforms, rated 4.4 out of 5 overall.
138
Reviews on Google
All 2 offices
3
Reviews on Facebook
All 2 offices
4
Reviews on Yell
All 2 offices
44
Reviews on Trustpilot
Business-wide
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
Intus Lettings's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 137 reviews on Google only. Show every review
Google1/5
GoogleRating only, no written review.
Agent replied · 21 June 2024
Dear Natalie, we are sorry that you appear dissatisfied with the service you received from Intus Lettings. Unfortunately, we cannot find a record of you in our system for us to reply directly and ask for feedback. If you could please email info@intuslettings.com we will endeavour to resolve your issue. Kind regards Intus Lettings
1/5
GoogleRating only, no written review.
Agent replied · 21 June 2024
Dear Saleh, We are sorry that you have felt the need to give us a low rating and assume this is because we felt the property was not left in the same state as when you moved in, however we note this has now been rectified. Please do feel free to contact us directly at info@intuslettings.com and we will try to further address any of your grievances directly. Kind regards Intus Lettings
5/5
GoogleVery helpful and stress free
Agent replied · 21 June 2024
Thank you very much for your kind review Jamie.
5/5
GoogleRob and the team at Intus have been fantastic, reliable, friendly and made the moving process as easy as possible.
Agent replied · 21 June 2024
Hello Helena, we are delighted that you are happy with the service from Rob and the team, thank you for your kind review!
5/5
GoogleWe had a flawless move in with Intus Lettings and since we have lived here they have been especially helpful to resolve any issue
Agent replied · 21 June 2024
It's lovely to hear that you are pleased with the service that you have received from the team - enjoy your new home!
5/5
GoogleHave had recent dealings with Rob, securing a rental property for my daughter. He made the process so easy, kept us informed and met all timescales as agreed. First class service through out.
Agent replied · 21 June 2024
Hi Elaine, we are extremely proud to read this review and will certainly pass your comments on to Rob and the team in our Sheffield office. We hope your daughter is very happy in her new apartment.
5/5
GoogleI found Intus to be very helpful, communicative and resourceful when I approached them requiring a 6 month rental to move in asap. I approached them on Friday and they had me all signed up and moved in by Tuesday. Recommend highly!
Agent replied · 21 June 2024
David, thank you very much for your review. We are really pleased that you are delighted with the service you received from our Sheffield branch and we wish you well in your new home!
5/5
GoogleI have owned a small apartment in Sheffield for about 2 years during which time Intus has found reliable tenants. But over the past 6 months, Sarah has been dealing with debt collectors set on me by EON, for a bill of over a thousand pounds for electricity I could never have used! Sarah has been tenacious and professional in her dealings with both the debt collector and EON, going above and beyond the normal agency duties. Thankfully, the matter is now resolved, and for obvious reasons, I will continue to use Intus’s services! Full marks!
Agent replied · 21 June 2024
Hi Paul, we are so pleased to read your review and delighted that we were able to assist you with the issues you have been facing. It is a pleasure working with you and we look forward to continuing to help you manage your apartment.
4/5
GoogleMy partner and I recently moved into a flat managed by Intus Lettings. Rob was very transparent and attentive with the move and ensured a smooth transition to our new home. Furthermore Sarah has been supportive and accommodating since we moved in. We have had one or two issues since moving in which have been swiftly attended to and we are more than satisfied with the service we have received from Intus Lettings. Emily and Surinder
Agent replied · 21 June 2024
We are so happy that you like your new flat and that you are pleased with the service that you have received from Rob and Sarah. It has been a pleasure helping you move into your new home and we hope you are very happy in it.
1/5
GoogleThe 1 star is given only to the actual flat itself and the location and not to Intus Lettings and how they managed it. As a whole I think it is a great shame because intus lettings seem to have great locations and flats, but terrible customer service. Which has actually deterred me from ever using them again, despite their listings. Pros: I was in Great Central Sheffield, the grounds and flat itself were lovely. I managed to get my full deposit back, but I am generally a clean and tidy person anyway and left the place as I found it. The handyman around the property is very friendly and is as helpful as he can be. The building premises were kept clean. Cons: Completely let down by the letting agents. I had problems from day 1 of moving in and it took them 9 months to actually come and resolve the issues (but only after they knew the contract was coming to an end). Intus Lettings is near impossible to get hold of over the phone. If like me you prefer to talk to someone than to write over email then this is not the agency for you. The are not great communicators and I found that things were missed, forgotten about or ignored. I find them very ‘wishy-washy’. Somehow people who were not residents were managing to get into the building. This made me feel unsafe being a female who lived alone. Parking at the premise is a little irritating, people park in other residence spaces, but after months there is now a permit holder resolution in place, (which still does not fully work, but has improved that problem). There is a communal postal area, where packages were stolen. This happened frequently to me and few times to a person I also knew who lived there.- I ended up sending my parcels to work. - with the two problems I faced above, Intus Lettings were very quick to respond in saying this was not their problem, and were very quick to forward you on to someone else or to have you manage it yourself. It is a pity they couldn’t be a quick to respond when it was something they were ‘responsible’ for. I also found them manipulatively responsive when they needed to do showings of the flat towards the end and then fixed what I was complaining about from the beginning when it was a little too late.
Agent replied · 21 June 2024
Dear Michelle, We are sorry that you feel you have not received the expected level of service from Intus Lettings and would like to address some of your points directly. We were surprised to hear that you believed our communication was not up to standard, as we have records of the team trying to make contact with you on numerous occasions over your time in the property. We will certainly look into this internally though to see if there are any improvements we can make. A large part of your complaint appears to be about the building itself and, whilst we completely appreciate and understand the concerns you have raised over access to the building and the issues with parking, unfortunately, as the lettings agent, we do not manage the building and so have no control over these issues whatsoever. We are trying to work with the management company though on behalf of our tenants to highlight these issues.
5/5
GoogleThis is mine and my partners first flat together, Rob and the team at Intus have a made the move stress free and fast. As we had never rented before Rob explained the process and made us feel very at ease. Now the move is complete, we were assured by Intus to contact them any time to ask questions or report any issues. Would recommend to anybody. Cheers guys!
Agent replied · 21 June 2024
Hi Dan, thank you very much for your extremely kind review, your comments have been passed across to the team and we wish you well in your new apartment!
5/5
GoogleAs a landlord I cannot recommend Intus Lettings highly enough. Professional, accommodating, quick, quality service provided under tight deadlines. Great tenants found. Special thanks to Hope and also to Robert and the whole team for making every aspect of our cooperation smooth and efficient. Well done! Thank you!
Agent replied · 21 June 2024
Hello Alex, thank you very much for your review of our services. It's a pleasure to hear that you would recommend us, and we look forward to continuing to work with you.
5/5
GoogleMy wife and I just moved into UK a month ago. We found it difficult to rent an apartment in UK. We have had some appointments with the other agencies. But it all canceled. Fortunately, we have met Rob :). Without the appointment, he suggested a one-bedroom apartment to us which is totally fit for us (tidy, affordable). During the administration process, Rob is very helpful and proactive to answer the questions from our end. Also, Sarah who is the property manager in the office also very kind and take prompt actions to the tenant's issues. All in all, the staffs are very helpful. We would recommend to the person who is going to move into Sheffield. Just try their service.
Agent replied · 21 June 2024
Thank you Jimmy for the lovely review about our Sheffield team. We are so pleased that you are happy with the service that you and your wife have received and that you recommend us. We wish you both luck in your new home.
1/5
GooglePulled out two days before move in date. Highly incompetent and unreliableNegativeResponsiveness, Professionalism
1/5
GoogleCustomer service is shockingly bad. It's almost as if they dont want to let you view and rent from them. What a waste of time. Poor customer service and communication. AVOID THEM!!!NegativeResponsiveness, Quality, Professionalism
1/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Intus Lettings
Which Intus Lettings office has the most reviews?
Sheffield has the most, with 181 reviews rated 4.5 out of 5, followed by Manchester with 50.
Where are the Intus Lettings offices?
The two Intus Lettings offices, by town:
- Manchester: Quay West at MediaCity, Trafford Wharf Road, Trafford Park, Manchester, M17 1HH
- Sheffield: 314 Shalesmoor, Sheffield, S3 8UL
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
