Trusted Agent profile
★★★★★
375 reviews across 3 offices and 2 platforms
Incommunities Ltd has three offices, in Shipley, Batley and Leeds. Together they have 375 reviews on two platforms, rated 2.5 out of 5 overall.
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Incommunities Ltd's three offices, most reviewed first. Each has its own page.
Showing 348 reviews on Google only. Show every review
1/5
GoogleI live in a incommunites property they don't care how they leave you to live especially when you have children and children with severe breathing problems
Hi Tenielle, We're sorry that you've had a poor experience with us. Please get in touch if you would like to discuss this further.
1/5
GoogleNow these lot who are supposed to be helping the homeless n people who are on the verge if being evicted unless u are a working professional your words fall on deaf ears
Hi, please do get in touch with our customer team on 0330 1759540 for support. Thanks, Carol
1/5
GoogleThe worst place I’ve ever seen because they don’t do their job properly and i had two appointments with them they cancelled the first one at the same day on my appointment and my second appointment was today between 8am to 1pm and nobody came to fix it or telling me what was the reason they just ignoring people
Hi, so sorry to hear this. Please do get in touch on 0330 175 9540 so that we can assist. Thanks, Carol
1/5
GoogleThey are disgrace!!!! Trying to staircase and waiting on the solicitors from Incommunities for over 3 weeks to reply to our emails. Have a mortgage sorted and everything. Now everything is delayed because I can’t get in contact or a reply from anyone!!!!!
Hi, please contact us on 0330 175 9540 or enquiry@incommunities.co.uk and we will help resolve this. Many thanks.
1/5
GoogleWon't fix issues, takes forever to come they blatantly just don't care, stop you from home swapping ppl turning to private rented damp leaky substandard properties wouldn't advise getting one of there properties
Hi Paul, We're sorry that you've had a poor experience with us. Please get in touch if you would like to discuss this further.
5/5
GooglePretty good housing provider and nice people just takes a long time to any help for repairs and other things
Hi Shona, Thank you for your review.
1/5
GoogleI was burgled and I have to pay for the damages when incommunities don't update they system when people tell them that other people have moved out and I still get letters with two names on so I will be taking the matter further. Also the income team are ignorant as I have sent many emails and still no reply
Hi, Stewart. We are sorry you had a bad experience with us. Please email enquiry@incommunities.co.uk or call 0330 175 9540 if you would like to discuss this.
1/5
GoogleHorrible horrible horrible horrible horrible horrible horrible horrible horrible horrible.supposed to be social housing to help but instead will try everything in their power to make you homeless without listening they take side usually with the bad ones. It's too late for them to rectify this they made my life hell so much I did not want be here anymore I felt I had nowhere to turn.
Hi Sarah, sorry to hear this. Please do get in touch with us on 0330 175 9540 to enable us to help. Thanks, Carol
1/5
GoogleHi incommunities a person from your office his name was jav he said he was our new council officer because diane and left and jav the new council officer he taken pictures of the damp of his phone and I got a reminder this morning saying a person from you office is coming monday morning between 8.00 am to 20.oo PM so I a bit confused so I'm just letting you know that a person named jav come to our property about 9.oo am on on Thursday so can someone confirm that's true please
Hi Barry, Thanks for your message. Please could you give our customers services team a call on 0330 175 9540 and they will be able to confirm with you. Thansk, Carol
1/5
GoogleHouse is in disrepair and don't log jobs properly they send someone out to look at the job and never do any work . The company itself are struggling to keep staff and leaving tenants feeling unsafe in unfit houses. Something needs to be done and money needs to be invested in the properties they currently have instead of building houses they can sell for a profit so the big dogs can live in luxury. We all pay rent so why are houses left in disrepair
We're sorry to hear about your experience with us. If you would like to speak to someone about this, please contact customer services on 0330 175 9540 or enquiry@incommunities.co.uk. Many thanks.
5/5
GoogleAfter 13 months of antisocial neighbours. Reporting everything to the council, antisocial behaviour team, the police, community trigger and our local counsellor I took a chance and emailed about a flat within incommunities. A few days later Carli rang and gave us an escape. So in a few weeks we get our lives back. Thank you so much Carli
Thank you for your feedback.
1/5
GoogleIn my experience they dont return my calls, rarely fix things, try to avoid taking responsibility for issues, take forever to attend to fix issues, have abused me in my home, don't take formal complaints seriously and get through staff like I eat hot dinners. Absolute shambles of an experience and I wouldn't recommend them to my worst enemy.
Hi Chloe, sorry to hear that you have had problems. Please do get in touch so that we can help. Our customer service team are available on 0330 175 9540 and complaints can be logged via our website https://www.incommunities.co.uk/compliments-comment-and-complaints. Thanks, Carol
2/5
GoogleFor a new door on the front of the house (sub contractors) made a right mess, second guy comes out can't do anything about it seemingly door fitted wrong. Go to Wickes spent £10 on some draught excluder and funnily enough no draft!! I have a video clip shame I can't share it. Only give two stars due to the guys at the back doing a great job!! Otherwise would have given 0 if I could
Hi Tony, thanks for taking the time to leave us a review and get in touch. We do have a form on our website where you can leave your comments and it will go to the correct team for feedback. https://www.incommunities.co.uk/compliments-comment-and-complaints It would be great if you could complete it. Thanks, Carol
1/5
GoogleSo here we go, finally at mothers (aged 87) having lived in her rented home since 1957, you decide to do some repairs, firstly months before Christmas you remove the gas fire in the front room as it’s deemed unsafe? Not replaced with new? Why Not? The fireplace partially stripped of tiles at the time is the same today as I post this? Recently, it’s decided you are going to work on the roof and erect scaffolding? Last night (Tuesday) returning from a job in Doncaster, yes I’m a service engineer for over 40 years, who is well aware what providing a real service involves, gets a phone call from mother to say her heating has failed? Thinking I’ll pop by and top up the water pressure as I’ve done for some years now as the seemingly inept engineers you employ to service the heating system seem to be eluded to the problem? Upshot is, boiler wouldn’t reset, further checks found that outside they had been sandblasting the mortar brickwork and not only was the next doors covered in sand, so was mothers garden and most importantly, big schoolboy error! It had choked the flue and boiler up with sand causing it to fail? I called the “Helpline” this morning (Wednesday)to be told I’m not on the “third party” list? and explained the situation. Mother rang me sometime later to say that an engineer would be with her tomorrow morning at which point I rang the helpline back to be told there was not an engineer available? I informed her I could get one immediately and offered to invoice them which they declined as you’d expect? So, we have 2 ladies in a property aged 87 and 78, one on the brink of dementia and the other with learning difficulties and an impending well publicised cold spell with no heating and you don’t send anyone in the day? If there is not an engineer on site by 10am today, this matter will be taken a lot further, your service is downright shocking that you do not prioritise vulnerable customers, particularly when the issue has been caused by your ineptitude in carrying out any kind of works without it turning into some kind of chuckle brothers side show? Get a grip on your procedures before you kill somebody because as a service, your plainly not fit for purpose as a service provider? Tick, Tock..🤔 I await your apologies and a response both on site and from your management. Thank you.
Hi Michael. We're really sorry to hear about the issues you and your family members have experienced. Please do email us with your mum's address and your contact details so that we can look into this; enquiry@incommunities.co.uk Thanks, Haroon.
1/5
GoogleProblem with tree branches growing over the boundary line into my property. Informed them it causing a nuisance, petals covering the garden and making a slippery surface for my 80 year old mother. INCOMMUNITIES LIED saying the trees were protected, checked with BFD COUNCIL was told NO THEY ARE NOT. Absolutely disgusted with the response, NO CARE OR RESPONSIBILITY for vulnerable people and their safety
Hi A'fzl. Please do send us your address and contact details so that we can look into the issue that you have raised. Email: communications@incommunities.co.uk Thanks, Haroon.
1/5
GoogleIn my experience they dont return my calls, rarely fix things, try to avoid taking responsibility for issues, take forever to attend to fix issues, have abused me in my home, don't take formal complaints seriously and get through staff like I eat hot dinners. Absolute shambles of an experience and I wouldn't recommend them to my worst enemy.
Hi Chloe, sorry to hear that you have had problems. Please do get in touch so that we can help. Our customer service team are available on 0330 175 9540 and complaints can be logged via our website https://www.incommunities.co.uk/compliments-comment-and-complaints. Thanks, Carol
1/5
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1/5
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1/5
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5/5
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5/5
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3/5
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5/5
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4/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Shipley has the most, with 372 reviews rated 2.6 out of 5, followed by Batley with 26.
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