5/5
Extremely friendly and helpful staff. Clean reception area. Clean toilets. Plenty of parking space.
Agent replied · 11 June 2024
Hi Steve, Thanks for your feedback.
Trusted Agent profile
★★★★★
375 reviews across 3 offices and 2 platforms
Incommunities Ltd has three offices, in Shipley, Batley and Leeds. Together they have 375 reviews on two platforms, rated 2.5 out of 5 overall.
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Incommunities Ltd's three offices, most reviewed first. Each has its own page.
Showing 348 reviews on Google only. Show every review
5/5
Extremely friendly and helpful staff. Clean reception area. Clean toilets. Plenty of parking space.
Hi Steve, Thanks for your feedback.
5/5
Rating only, no written review.
Hi Laura, Thanks for your review.
4/5
Rating only, no written review.
Hi David, Thank you for your review.
5/5
Rating only, no written review.
Hi Christopher, Thanks for your feedback
1/5
Can't wait to move from this place
Hi Immelda, we are sorry that you are unhappy with your home. Please get in touch if you would like to discuss this further.
2/5
Cant say much about their repair service, to the point one of their workers told me "not to hold my breath in getting a leak repaired. Adding to this review in 2022 ive had no central heating or hot water for a week, a week where temperatures have been below zero, was told a repair man was comming 19th Dec to fit the final piece on my boiler he hasnt turned up. Im 72yrs old with asthma and osteo athritis. I wa told i have gas fire in my room and a kettle. Shame on you incommunities one year down the line new boiler and it leaking possibly have to wait till tomorrow for repair time for lgal action i think and perhaps the telegraph and argus
Hi Judith, We're sorry that you've had problems with your boiler. Please get in touch if you would like to discuss this.
1/5
I have been charged 2 £25 payments from this company and have emailed them about it and gotten nothing back?I have never even heard of this company and this happens ? I don't even live anywhere near the site
Hi Mohammad, We're sorry that this has happened. We will be happy to look into this matter. Please get in touch. Email: enquiry@incommunities.co.uk Enquiries: 0330 175 9540
1/5
I do want to note that the workmen are incredibly nice. When it comes to anti social behaviour, Incommunuties doesn't resolve it. Furthermore they ignore it. We are threatened constantly, Incommunities has video evidence, they say they will do things and they don't. EDIT (November 20th 2023): Incommunities has left a misleading comment asking me to "get in touch", implying that they will help us. Prior to this review, we had sent three formal complaints, more than 50 emails, and many CCTV and audio recordings. Incommunities told us that we had reached the end of their "complaint procedure", in spite of the abuse and violence continuing. They have no intent to help us.
Hi Liam, We're sorry that you've had a poor experience with us. Please get in touch if you would like to discuss this further.
1/5
Incommunities took over Sadeh Lok in Sheffield. In the 2 some years I have been here, there has been so much anti social behaviour. I have never seen so many Police cars. Tenants are Home intruders that steal your property, Tenants who stink your house out with the vile smell of Drugs , tenants that steal vehicles, get locked up then come back to worry others, tenants that have deadly weapons, tenants that abuse the benefit systems the list goes on and theres no vetting of these tenants but they get told by Incommunities Housing staff things are fine. The properties are mixed with home owners (in a fantastic area of Sheffield,) that have sold up and moved because the area is now vile. Pointless reporting to the Housing officer (useless) more concerned about being a labour councillor for Bradford and being a "Peeping Tom " Keep an eye on your rent account too, money goes missing and further lies are told. I am told Incommunities are still learning however, if you persist in this manner your reputation will end in tatters, you are fast becoming known for employing liars as staff who discriminate, not communicating with tenants and leaving the enquiries staff to carry out what the top brass are paid to do. Please feel free to pass this review to the Association, hiding this review would be detrimental to future tenants. Avoid a tenancy with this company like you would avoid the plague. There is no clause in my tenancy agreement that states I can not contact the tabloids, to write a newspaper article on this Associations unprofessional inadequacies. Incommunities, I would give you back the house tomorrow, GIFT WRAPPED, if I had elsewhere to go. Had to give one star otherwise I could not proceed, you deserve none in my opinion.
Hi Helen, Thanks for your feedback. We are interested in finding out more. Please message us more details on our facebook page or email us enquiry@incommunities.co.uk.
1/5
Endless faults with our boiler after their engineer did a service, and incommunities making us wait days for a repair. Not helpful when its October and people need to be clean for work. Terrible service
Hi Cat, for emergency repairs please get in touch at enquiry@incommunities.co.uk or call 0330 175 9540 and we will be happy to look into the issue.
1/5
Endless faults with our boiler after their engineer did a service, and incommunities making us wait days for a repair. Not helpful when its October and people need to be clean for work. Terrible service
Hi Cat, for emergency repairs please get in touch at enquiry@incommunities.co.uk or call 0330 175 9540 and we will be happy to look into the issue.
5/5
Rating only, no written review.
Hi Jade, thank you for your review.
1/5
Rating only, no written review.
Hi Di, we are sorry to see that you have left us a 1-star review. If you would like to discuss this then please get in touch.
1/5
It sad to say that there service absolutely appalling if you have to wait upto an hour before getting fed up and terminating the call.
Hi Arshid, We want to apologise for any problems getting through to us on our telephone lines and delays in answering your calls. We know that this is frustrating and it’s not the level of service we want to provide. We’re doing everything we can to answer your calls as quickly as possible.
1/5
Been trying to get in touch with the repairs team for the last three weeks spending upto 45 minutes on the bloody phone each time it's not good enough how much longer do I have to wait get your phone system sorted
Hi Gail, Thanks for your feedback. We are sorry that you have had problems getting through to us on our phone lines. We know that this is frustrating and it’s not the level of service we want to provide. You can contact us by email enquiry@incommunities.co.uk or we are available on our Facebook page where we can help resolve your repair.
1/5
Emergency repair hotline? What a joke. Been on hold for over an hour. Could at least pick up to say their busy or dead.
Hi William, We are sorry that you've had difficulty getting through to our emergency repairs number. We are working hard to resolve our telephone issues. You can read more about this on our website. https://www.incommunities.co.uk/news/telephone-line-update-1324
1/5
They have left me with damp issues for as long as I can remember,I've been fobed off so much. I'm taking matters further they are beyond belief,if I could get moved I'd be gone by now. The electricity is costing me a fortune over £6 per day without heating on. I've got a daughter an she suffers with allergies due to damp. We are sleeping in living room bedrooms are full of damp and mold black disgusting walls.
Hi Annette, Thanks for your feedback. We take all reports of damp and mould seriously. Please get in touch at enquiry@incommunities.co.uk or call 0330 175 9540. We are also available on Facebook if you would like to message us with details of the damp and mould problems you are having in your home.
1/5
Endless faults with our boiler after their engineer did a service, and incommunities making us wait days for a repair. Not helpful when its October and people need to be clean for work. Terrible service
Hi Cat, for emergency repairs please get in touch at enquiry@incommunities.co.uk or call 0330 175 9540 and we will be happy to look into the issue.
3/5
Rating only, no written review.
Hi Denzil, Thank you for your review.
1/5
Endless faults with our boiler after their engineer did a service, and incommunities making us wait days for a repair. Not helpful when its October and people need to be clean for work. Terrible service
Hi Cat, for emergency repairs please get in touch at enquiry@incommunities.co.uk or call 0330 175 9540 and we will be happy to look into the issue.
1/5
Appauling service. Still holding on the repairs reporting line to report my mothers faulty boiler as I write this, now been nearly 40 minutes. Sent two emails whilst waiting, no acknowledgement of either. Mother is 91, deaf and partially blind. It's absolutely disgusting!
Hi Jeanette, Our customer services team are experiencing very high call volumes, resulting in longer wait times to speak with an advisor. We apologise for any inconvenience this may cause.
1/5
Boiler flashing L2 then F2 £29 on meter so I know I have gas. I have two small children. Called the emergency number no answer. Had no heating since yesterday evening. Due to boiler not working.
Hi Carli, Please call our customer services team on 0330 175 9540 regarding reporting this repair/fault.
2/5
The contacting points are poor. Phone lines that fade in and out with an endless highlighted squeaky violin music I think it could be Vivaldi but hard to tell with such poor audio while waiting on the seemingly endless wait to talk to someone. The email leaves you thinking if it's anything like the phones will anyone ever read it? The housing in and of itself is mostly adequate but communication doesn't leave you thinking this is a community based environment. Which when you look at the very name INCOMMUNITIES is a bit sad . I've found when it's something they need to get done it will be done "BUT" if it's something you need doing then it's pot luck, and good luck trying to contact them about it.
Hi Jacob, Thank you for your feedback, we are working hard to improve our phone lines. Our customer services team are experiencing high call volumes at the moment, resulting in longer wait times to speak with an advisor. We apologise for any inconvenience this may cause.
5/5
Rating only, no written review.
Hi David, thank you for your review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Shipley has the most, with 372 reviews rated 2.6 out of 5, followed by Batley with 26.