Trusted Agent profile

Incommunities Ltd estate agents in Shipley, Batley and Leeds

2.5

★★★★★

375 reviews across 3 offices and 2 platforms

Incommunities Ltd has three offices, in Shipley, Batley and Leeds. Together they have 375 reviews on two platforms, rated 2.5 out of 5 overall.

Google logo

2.6 / 5

348

Reviews on Google

All 3 offices

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27

Reviews on Trustpilot

Business-wide

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Our offices

Incommunities Ltd's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 348 reviews on Google only. Show every review

5/5

Google

Extremely friendly and helpful staff. Clean reception area. Clean toilets. Plenty of parking space.

Steve · 11 January 2024 · Incommunities

Agent replied · 11 June 2024

Hi Steve, Thanks for your feedback.

5/5

Google

Rating only, no written review.

Laura · 12 December 2023 · Incommunities

Agent replied · 11 June 2024

Hi Laura, Thanks for your review.

4/5

Google

Rating only, no written review.

David · 12 December 2023 · Incommunities

Agent replied · 11 June 2024

Hi David, Thank you for your review.

5/5

Google

Rating only, no written review.

Christopher · 12 December 2023 · Incommunities

Agent replied · 11 June 2024

Hi Christopher, Thanks for your feedback

1/5

Google

Can't wait to move from this place

Immelda · 12 December 2023 · Incommunities

Agent replied · 11 June 2024

Hi Immelda, we are sorry that you are unhappy with your home. Please get in touch if you would like to discuss this further.

2/5

Google

Cant say much about their repair service, to the point one of their workers told me "not to hold my breath in getting a leak repaired. Adding to this review in 2022 ive had no central heating or hot water for a week, a week where temperatures have been below zero, was told a repair man was comming 19th Dec to fit the final piece on my boiler he hasnt turned up. Im 72yrs old with asthma and osteo athritis. I wa told i have gas fire in my room and a kettle. Shame on you incommunities one year down the line new boiler and it leaking possibly have to wait till tomorrow for repair time for lgal action i think and perhaps the telegraph and argus

Judith · 12 December 2023 · Incommunities

Agent replied · 11 June 2024

Hi Judith, We're sorry that you've had problems with your boiler. Please get in touch if you would like to discuss this.

1/5

Google

I have been charged 2 £25 payments from this company and have emailed them about it and gotten nothing back?I have never even heard of this company and this happens ? I don't even live anywhere near the site

Mohammad · 12 December 2023 · Incommunities

Agent replied · 11 June 2024

Hi Mohammad, We're sorry that this has happened. We will be happy to look into this matter. Please get in touch. Email: enquiry@incommunities.co.uk Enquiries: 0330 175 9540

1/5

Google

I do want to note that the workmen are incredibly nice. When it comes to anti social behaviour, Incommunuties doesn't resolve it. Furthermore they ignore it. We are threatened constantly, Incommunities has video evidence, they say they will do things and they don't. EDIT (November 20th 2023): Incommunities has left a misleading comment asking me to "get in touch", implying that they will help us. Prior to this review, we had sent three formal complaints, more than 50 emails, and many CCTV and audio recordings. Incommunities told us that we had reached the end of their "complaint procedure", in spite of the abuse and violence continuing. They have no intent to help us.

Liam2349 · 12 December 2023 · Incommunities

Agent replied · 11 June 2024

Hi Liam, We're sorry that you've had a poor experience with us. Please get in touch if you would like to discuss this further.

1/5

Google

Incommunities took over Sadeh Lok in Sheffield. In the 2 some years I have been here, there has been so much anti social behaviour. I have never seen so many Police cars. Tenants are Home intruders that steal your property, Tenants who stink your house out with the vile smell of Drugs , tenants that steal vehicles, get locked up then come back to worry others, tenants that have deadly weapons, tenants that abuse the benefit systems the list goes on and theres no vetting of these tenants but they get told by Incommunities Housing staff things are fine. The properties are mixed with home owners (in a fantastic area of Sheffield,) that have sold up and moved because the area is now vile. Pointless reporting to the Housing officer (useless) more concerned about being a labour councillor for Bradford and being a "Peeping Tom " Keep an eye on your rent account too, money goes missing and further lies are told. I am told Incommunities are still learning however, if you persist in this manner your reputation will end in tatters, you are fast becoming known for employing liars as staff who discriminate, not communicating with tenants and leaving the enquiries staff to carry out what the top brass are paid to do. Please feel free to pass this review to the Association, hiding this review would be detrimental to future tenants. Avoid a tenancy with this company like you would avoid the plague. There is no clause in my tenancy agreement that states I can not contact the tabloids, to write a newspaper article on this Associations unprofessional inadequacies. Incommunities, I would give you back the house tomorrow, GIFT WRAPPED, if I had elsewhere to go. Had to give one star otherwise I could not proceed, you deserve none in my opinion.

Helen · 12 December 2023 · Incommunities

Agent replied · 11 June 2024

Hi Helen, Thanks for your feedback. We are interested in finding out more. Please message us more details on our facebook page or email us enquiry@incommunities.co.uk.

1/5

Google

Endless faults with our boiler after their engineer did a service, and incommunities making us wait days for a repair. Not helpful when its October and people need to be clean for work. Terrible service

Catherine · 10 December 2023 · Incommunities

Agent replied · 9 December 2024

Hi Cat, for emergency repairs please get in touch at enquiry@incommunities.co.uk or call 0330 175 9540 and we will be happy to look into the issue.

1/5

Google

Endless faults with our boiler after their engineer did a service, and incommunities making us wait days for a repair. Not helpful when its October and people need to be clean for work. Terrible service

Cait · 23 November 2023 · Incommunities

Agent replied · 22 November 2024

Hi Cat, for emergency repairs please get in touch at enquiry@incommunities.co.uk or call 0330 175 9540 and we will be happy to look into the issue.

5/5

Google

Rating only, no written review.

Jade · 12 November 2023 · Incommunities

Agent replied · 11 June 2024

Hi Jade, thank you for your review.

1/5

Google

Rating only, no written review.

Di · 12 November 2023 · Incommunities

Agent replied · 11 June 2024

Hi Di, we are sorry to see that you have left us a 1-star review. If you would like to discuss this then please get in touch.

1/5

Google

It sad to say that there service absolutely appalling if you have to wait upto an hour before getting fed up and terminating the call.

Arshid · 12 November 2023 · Incommunities

Agent replied · 11 June 2024

Hi Arshid, We want to apologise for any problems getting through to us on our telephone lines and delays in answering your calls. We know that this is frustrating and it’s not the level of service we want to provide. We’re doing everything we can to answer your calls as quickly as possible.

1/5

Google

Been trying to get in touch with the repairs team for the last three weeks spending upto 45 minutes on the bloody phone each time it's not good enough how much longer do I have to wait get your phone system sorted

Gail · 12 November 2023 · Incommunities

Agent replied · 11 June 2024

Hi Gail, Thanks for your feedback. We are sorry that you have had problems getting through to us on our phone lines. We know that this is frustrating and it’s not the level of service we want to provide. You can contact us by email enquiry@incommunities.co.uk or we are available on our Facebook page where we can help resolve your repair.

1/5

Google

Emergency repair hotline? What a joke. Been on hold for over an hour. Could at least pick up to say their busy or dead.

William · 12 November 2023 · Incommunities

Agent replied · 11 June 2024

Hi William, We are sorry that you've had difficulty getting through to our emergency repairs number. We are working hard to resolve our telephone issues. You can read more about this on our website. https://www.incommunities.co.uk/news/telephone-line-update-1324

1/5

Google

They have left me with damp issues for as long as I can remember,I've been fobed off so much. I'm taking matters further they are beyond belief,if I could get moved I'd be gone by now. The electricity is costing me a fortune over £6 per day without heating on. I've got a daughter an she suffers with allergies due to damp. We are sleeping in living room bedrooms are full of damp and mold black disgusting walls.

Annette · 12 November 2023 · Incommunities

Agent replied · 11 June 2024

Hi Annette, Thanks for your feedback. We take all reports of damp and mould seriously. Please get in touch at enquiry@incommunities.co.uk or call 0330 175 9540. We are also available on Facebook if you would like to message us with details of the damp and mould problems you are having in your home.

1/5

Google

Endless faults with our boiler after their engineer did a service, and incommunities making us wait days for a repair. Not helpful when its October and people need to be clean for work. Terrible service

Kat · 24 October 2023 · Incommunities

Agent replied · 23 October 2024

Hi Cat, for emergency repairs please get in touch at enquiry@incommunities.co.uk or call 0330 175 9540 and we will be happy to look into the issue.

3/5

Google

Rating only, no written review.

Big · 13 October 2023 · Incommunities

Agent replied · 11 June 2024

Hi Denzil, Thank you for your review.

1/5

Google

Endless faults with our boiler after their engineer did a service, and incommunities making us wait days for a repair. Not helpful when its October and people need to be clean for work. Terrible service

Cat · 13 October 2023 · Incommunities

Agent replied · 11 June 2024

Hi Cat, for emergency repairs please get in touch at enquiry@incommunities.co.uk or call 0330 175 9540 and we will be happy to look into the issue.

1/5

Google

Appauling service. Still holding on the repairs reporting line to report my mothers faulty boiler as I write this, now been nearly 40 minutes. Sent two emails whilst waiting, no acknowledgement of either. Mother is 91, deaf and partially blind. It's absolutely disgusting!

Jeanette · 13 October 2023 · Incommunities

Agent replied · 11 June 2024

Hi Jeanette, Our customer services team are experiencing very high call volumes, resulting in longer wait times to speak with an advisor. We apologise for any inconvenience this may cause.

1/5

Google

Boiler flashing L2 then F2 £29 on meter so I know I have gas. I have two small children. Called the emergency number no answer. Had no heating since yesterday evening. Due to boiler not working.

Carli · 13 October 2023 · Incommunities

Agent replied · 11 June 2024

Hi Carli, Please call our customer services team on 0330 175 9540 regarding reporting this repair/fault.

2/5

Google

The contacting points are poor. Phone lines that fade in and out with an endless highlighted squeaky violin music I think it could be Vivaldi but hard to tell with such poor audio while waiting on the seemingly endless wait to talk to someone. The email leaves you thinking if it's anything like the phones will anyone ever read it? The housing in and of itself is mostly adequate but communication doesn't leave you thinking this is a community based environment. Which when you look at the very name INCOMMUNITIES is a bit sad . I've found when it's something they need to get done it will be done "BUT" if it's something you need doing then it's pot luck, and good luck trying to contact them about it.

Jacob · 13 October 2023 · Incommunities

Agent replied · 11 June 2024

Hi Jacob, Thank you for your feedback, we are working hard to improve our phone lines. Our customer services team are experiencing high call volumes at the moment, resulting in longer wait times to speak with an advisor. We apologise for any inconvenience this may cause.

5/5

Google

Rating only, no written review.

David · 13 September 2023 · Incommunities

Agent replied · 11 June 2024

Hi David, thank you for your review.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Incommunities Ltd

Which Incommunities Ltd office has the most reviews?

Shipley has the most, with 372 reviews rated 2.6 out of 5, followed by Batley with 26.

Where are the Incommunities Ltd offices?

The three Incommunities Ltd offices, by town:

  • Batley: High Court Farm, Batley, WF17 6FY
  • Leeds: Seacroft, Leeds, LS14 6UH
  • Shipley: The Quays Victoria Street, Shipley, BD17 7BN

Reviews may appear on more than one platform.

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