Trusted Agent profile
★★★★★
375 reviews across 3 offices and 2 platforms
Incommunities Ltd has three offices, in Shipley, Batley and Leeds. Together they have 375 reviews on two platforms, rated 2.5 out of 5 overall.
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Incommunities Ltd's three offices, most reviewed first. Each has its own page.
Showing 348 reviews on Google only. Show every review
1/5
GoogleThe worst !!!! Absolutely terrible communicators.
Hi Thomas, We are sorry to read that you had a bad experience with us. We are interested in finding out more. Please get in contact with us, and we will be happy to help. Email: enquiry@incommunities.co.uk Phone: 0330 175 9540
5/5
GoogleGood people and service ok
Hi Alan, Thank you for your feedback.
1/5
GoogleInCommunities removed the fence on my house 10 years ago and put up a wooden fence (wooden and with no post crete) because they have housing on the other side. I have no idea why they did this but now, 10 years on, the rubbish fence has fallen down and they have told me they won't talk to me unless I get legal counsel! There is now a half fallen down fence posing a health and safety hazard, in my garden, which I havent been able to use. I imagine it's just as bad for the InCommunities residents who live on the other side as it's their fence as well that's in pieces. No accountability and terrible attitude not replying for months on end despite my repeated polite calls and emails.
Hi Ella, We are sorry to read the review that you have left. Please get in touch if you would like to discuss this further. Email: enquiry@incommunities.co.uk Phone: 0330 175 9540
1/5
GoogleRating only, no written review.
Hi Jamal, We are sorry to see that you have left us a 1-star review. Please contact us on 0330 175 9540 or email us at enquiry@incommunities.co.uk if you would like to discuss this.
5/5
GoogleAlas,I left incommunities flat in 2015.then turfed onto the streets,and my road back into a home,is STILL GOING on,it's 2024 & u am still homeless,I have lost all hope of living in hotels & other unlovable dumps,I left because of no chair to sit on,unworkable shower,etc.however,the incommunicado flat I had,I loved it.a housing association I will try again.mr robert coope.
Hi Robert, We are sorry to read that you are homeless, please get in touch with Bradford Homes who can help you find a home - https://www.bradfordhomes.org.uk/
1/5
GoogleThe most incompetent organisation I've ever had the displeasure of having to deal with. Absolutely no way the staff have been trained, proof of this is clear for all to see in how different staff will give you different information about the same issue. So far I've spoken to Saj, Fiaz and Lanette. At the end of each call i recieved apologies and assurances that i would hear from somebody in planning (by the way they can only contact planning via email). The job that was booked in for the 6th of June is marked as 'complete'. It hasn't been started yet, nobody has given me an explanation as to why the contractor marked it down as 'complete' when he came out on the 4th and the job was booked in for the 6th. (It's an external job lol, he could, still have done it despite coming two days early). I explained all of the above to these three customer service geniuses. Each one gave me a different load of utter nonsense and then ended with promises of somebody in planning getting back to me. What are the landlords, council or private, paying these guys for? Anyway spoke to Michelle this morning, apparently now it's an official complaint, someone will contact me within two working days to acknowledge it, very likely, withing ten days it will be resolved, even more likely lol. Look out for my update next week, in the mean time try to avoid dealing with incommunities at all costs. Keep a record of all of your emails and phone calls to them and maybe stop paying rent if you are treated in a similar fashion. Would love to speak to the actual owners of the property.
1/5
GoogleUPDATE: 10/6/24 S9 THIS AFTERNOON IVE RUNG THEM UO TO ASK ABOUT A PAYMENT CARD AS THERE'VE AND TI INFORN THEM THAT SOMEONE AS TRIED TO GETBIN MY BATHROOM WINDOW BUT ALL RHEY SAY IS ILL MAKE THE CARD A PRIORITY BUT JUST BRUSHED THE WINDOW THING OFF AND TOLD ME TOBHAVE A GOOD DAY AND WOULDNT WANT TO INFORM ME OF ABY THING I DO TOBTRY GET A MOVE AS IM FEELING NOT SAFE GERE ANY MORE SINCE OCTOBER LAST YEAR YES 8MONTHS AND EVEYTIME I TRY TO GET A CALL FROM MY HOUSING OFFICER ITS SEEMS LIKE SHE ON ANNUAL LEAVE IVE EMAILED HER TOBNO JOY AND YEAH IM IN ARREAS WITH HEATING WHAT AS ONLY JUST BEEN MADE A BIR BETTER FROM THE 2 YEARS IVE BERN TELLING THEM ABOUT AND REFUSED TO PAY FOR SOMETHING I WASNT GETTING THEY ARE A JOKE AND WOULD ONLY BE BOTHERED ABOUT NOT GETTING THE RENT IF I ENDED MY LIFE BECAUSE THIS HOW IVE FELT SINCE THEN SO IF I CANT GO ON ANYMORE ITS DOWN TO THEM BECAUSE IVE GOT MENTAIL HEALTH PROBLEMS BUT THEY DONT CARE BECAUSE I BET EVERY INCOMMUNITIES WORKER DOES OR AS LIVED ON A ESTATE LIKE MOST OF US THEY DONT CARE ABOUT THERE TENANTS JUST CARE ABOUT THE MONEY . Not very good at helping there tenants, let's just say this if someone as had trouble at there properly for the last 6 months I.e dog poo & lit paper,! Yes FIRE pushed through there letter box, door casing broken because of people trying to get in and the graffiti put over the front of there properly. And if that person as done everything the housing as asked of them and for them to say let find out if we could get you a move but then that's all it is just talk #rantover
Hello, thanks for your feedback. We are sorry you've had a bad experience at home. We are interested in finding out more. Please email enquiry@incommunities.co.uk or call us on 0330 175 9540; we will gladly help.
1/5
GoogleRating only, no written review.
Hello, We are sorry to see that you have left us a 1-star review. Please contact us on 0330 175 9540 or email us at enquiry@incommunities.co.uk if you would like to discuss this.
5/5
GoogleI went here to attend a meeting and was very appreciative of the staff and facilities. Tea & coffee were provided, but as I don't drink either, a bottle of orange juice was obtained for me. Some of our delegates needed high back chairs, and these were provided . We had a good selection of snacks as well. All in all, it was a very pleasant meeting in very congenial surroundings.
Hi Jacqui, Thanks for your feedback.
1/5
GoogleAbsolutely the worst housing . You can call them every month , discuss the case and the Incommunites do whatever they want anyway . Telling lies that you have never contacted them and they tried to call you . Two winters I needed to wait for mould to be removed . Insulation that caused mould is still in process . If you email them , no one will answer your emails. Although, they are very good at one thing - increasing the very expensive rent ( the most expensive in all housing associations). Every year !! They won’t forget about you in this matter . Useless , and rubbish.
Hello, We are sorry to read that you have had a poor experience with us and we are interested in finding out more. If you feel that your emails are not being answered, please send us a message through our Facebook page, and we will look into this.
1/5
GooglePoor service, promise things but don't deliver, reported my repair numerous times,but still no outcome.
Hi Pete, We are sorry to read that you have had a bad experience with us. If you would like to discuss this, then please call us on 0330 175 9540.
1/5
GoogleI wouldn’t even give them one star. I have called up several times and left messages for people to call me. They have taken my number but no call back. Firstly they don’t answer and when they do they say will ask them to call you. Still no phone call. Maria who deals with rent to buy I rang hee woek number and left a message but still no reply. This absolutely disgraceful. Is this how you treat new customers. Imcommunities you need to sort your staff out because your reviews online are that everyone’s complaining of your staff.
Hi Sara, We are sorry that you have had a poor experience with us. If you would like to discuss this further, then please call us on 0330 175 9540.
1/5
GoogleSix years of hell ! A new build with many , many faults . Two major ones being a toilet that was plumbed in incorrectly (The soil pipe had an uphill slant ) This repair took five years and three months to be taken seriously. I was instructed to use a household mop to clear blockages ! I used other peoples toilets the majority of the time . The second is a ubiquitous cold draught which staff have felt but refuse to admit it because it was always present and should have been identified before accepting the property from the developers, Mulgrave properties. Windows and doors are of very poor quality, like the people who fitted them . Incommunities are by far the worst social housing landlords .
Hi Elizabeth, we are sorry to see that you have left us a 1-star review. If you would like to discuss any issues that you are having, then please call us on 0330 175 9540. Thank you.
5/5
GoogleRating only, no written review.
Hi Arron, Thank you for your feedback.
4/5
GoogleOkay just show at times
Hi Richard, Thank you for your feedback.
5/5
GoogleExcellent place with friendly staff
Hi Benny, Thanks for your feedback.
1/5
GoogleI'd like to know what rite you have to forge my signature on two tenancy agreements
Hello, Thanks for your feedback. We are not sure what you are referring to. Can you please call us on 0330 175 9540 or email enquiry@incommunities.co.uk and we will be happy to discuss.
1/5
GoogleVicky area manager of Fagley, she is hard to work with. She has very poor communication skills as I tried contacting her through her email several times. In the end when she had the answer to my question, she never responded to conclude the initial query. In fact she was in the area when my mum had seen her and asked her what had happened, not only did she not conduct herself appropriately, she very well spoke very rudely with an attitude to my mum. There's a way to speak to people with respect and with basic morals. As for the main group that run Incommunities, they're 2 faced. They will show that they're there to help and communicate but really they couldn't because realistically they're racists and will never tell you anything and want to keep you behind.
5/5
GoogleRating only, no written review.
Hi Rosalyn, Thanks for your feedback.
5/5
GoogleRating only, no written review.
Hi Steven, Thanks for your feedback.
5/5
GoogleGraham & Mark plaster have done brilliant job of my daughter flat 💯 recommend 👌 Thank you …
Hi Leanne, Thanks for your feedback. We will be sure to pass it back to the team.
1/5
GoogleWent to have meant to be a job fair, all I got was a training course not a JOB offer. Waste of time. The star is for those few that try. I'll always be honest if you advertise a job fair that what it should be, NOT offering a training course 😡😡😡😡😡 …
Hi Gordon, We’ve received great feedback from the event, and we’re sorry that it didn’t meet your expectations.
1/5
GoogleIgnore complaints about their staff . Reading their answer below sounds good except for it's a load of rubbish . If you complain about a staff member they do not want to know ,tell you to go to the ombudsman knowing that only tenants and landlords can go to ombudsman. Stuff the neighbours of their properties ,they think they can just trespass on private property . Most of the time if they don't like the complaint they just ignore it and do what they want .
Hi Mark, we are sorry that you've had a bad experience with us and we can assure you that we take all complaints seriously. If you would like to discuss this, please email us at enquiry@incommunities.co.uk or call us on 0330 175 9540. You can also view our complaints process on our website https://www.incommunities.co.uk/complaints-and-feedback.
2/5
GoogleI've lived in my house over 20 years, I've paid my rent on time, and in full without fail. I held my side of the contract. Incommunities have decided to upgrade my house with a new roof and exterior render. Nice! That's where the problems started, I won't go into details, I'll just say the tradesmen they employed have been the worst cowboys I've experienced in my life. The scaffolding has been up over 7 months, both gardens are unusable. Last week, we celebrated the three month anniversary of the day the scaffolding should have been REMOVED, my house finished and the workmen gone. I still can't use my garden. Incommunities have ignored the problem, we emailed a complaint and received an email saying they'll reply within 10 days, that, unfortunately was also a lie. I'm waiting for a reply from the housing umbudsman now, the whole thing has been a joke :(. They're decent landlords, but I've never been involved in a more amateurish situation with supposed professionals.. EDIT. Management has repeatedly lied and told us that nothing would be signed off without a full inspection, that that never happened, I wish we had kept our old, much better quality windows..
Hi Tony, We are sorry to read this. Please get in touch if you would like to discuss this further.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Shipley has the most, with 372 reviews rated 2.6 out of 5, followed by Batley with 26.
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