Trusted Agent profile
★★★★★
375 reviews across 3 offices and 2 platforms
Incommunities Ltd has three offices, in Shipley, Batley and Leeds. Together they have 375 reviews on two platforms, rated 2.5 out of 5 overall.
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Incommunities Ltd's three offices, most reviewed first. Each has its own page.
Showing 348 reviews on Google only. Show every review
1/5
GoogleAVOID!! THEY TAKE YOUR MONEY AND DONT REFUND!! PROPERTIES NOT AS DESCRIBED, HOUSING OFFICER PUSHY FOR MONEY!! FELT PRESSURED INTO TAKING A PROPERTY! DIDNT FEEL SAFE!! KEPT MY MONEY PLZ BE WARE WITH THIS COMPANY!! ONLY INTERESTED IN TAKING YOUR MONEY!! AVOID!!
Hi Jimmy, we are sorry to this this and are interested in finding out more. Please call us on 0330 175 9540, and we will be happy to assist.
1/5
GoogleBeen a tenant a few years now never really had any problems, boiler has stopped working no hot water or heating, can only be home after 4pm due to working. Live alone and nobody can be there, I communities can't accommodate. Poor service and help by Umar K.
Hi Lee, we are sorry to hear that you're not satisfied with our repair service. If you'd like to discuss this further, please call us on 0330 175 9540, and we will be happy to assist.
5/5
GoogleRating only, no written review.
Hi Kathryn, Thank you for your 5-star review. We're pleased to hear you had a positive experience. Thank you for taking the time to leave your feedback.
1/5
GoogleI would not ask InCommunities for some water if I was on fire, with their incompetence they would probably hand me a can of petrol. They have managers like Jamie from the empty homes team who can barely string a sentence together that makes any sort of grammatical sense, so how on earth he has a chance of fixing any issues I have no idea. The less that you can have to do with this poor company the better your life will be, in any sort of context.
4/5
GoogleRating only, no written review.
Hi Nargis, Thank you for your review giving us 4 stars. Thank you for taking the time to leave your feedback.
1/5
GoogleI have been waiting from last year for the trees to be removed because it's on the fence. Many storms and windy conditions has made it more dangerous. Same response extremely busy even in Summer. The problem is if it goes down the next door neighbour garage will get direct hit. I am not going to be responsible for anyone getting hurt because of this delay. Plus, my garden project is on hold because of this privatised incompetent landlords.
Hello, we are sorry to hear that you’re not satisfied with our service. If you'd like to discuss this further, please call us on 0330 175 9540, and we will be happy to assist.
1/5
GoogleAbsolute joke they tell you one thing do another and fob you off
Hi Samantha, we are sorry to hear that you’re not satisfied with our service. If you'd like to discuss this further, please call us on 0330 175 9540, and we will be happy to assist.
1/5
GoogleImpossible to get through to anyone in an emergency. The phone line keeps me waiting for 20 minutes with no response and the moneymatters team ignores emails, leaving vulnerable people to flounder. There should be a designated number for …
Hi Sarah, We are currently dealing with high call and email volumes in the contact centre. … More
1/5
GoogleImpossible to get through to anyone in an emergency. The phone line keeps me waiting for 20 minutes with no response and the moneymatters team ignores emails, leaving vulnerable people to flounder. There should be a designated number for vulnerable people to contact a human immediately. Also, they've ignored our request for help with UC transition. We're a vulnerable household who can't do complicated things alone.
Hi Sarah, We are currently dealing with high call and email volumes in the contact centre. If you’re calling with an emergency matter, please stay on the phone until an advisor becomes free. We apologise for the inconvenience that the longer call waiting time is having, we are trying to work through the calls as quickly and efficiently as possible.
1/5
GoogleI’ve had a leak outside my home for the last 12 years that’s got so bad the foundation off my home is starting crack all my steps are cracking and no one cares no one is bothered
Hi Victoria, Please call us on 0330 175 9540, and we will be happy to help.
1/5
GoogleThey have now twice not turned up to do the gas saftey check
Hi Paul, we are sorry that you've had a bad experience with us and are interested in discovering more. Please call us on 0330 175 9540 or email enquiry@incommunities.co.uk if you would like to discuss this further.
5/5
GoogleRating only, no written review.
Hi Alnono, Thank you for your 5-star review. We're pleased to hear you had a positive experience. Thank you for taking the time to leave your feedback.
1/5
GoogleWill leave your disabled mother to live in asbestos and black mould . Great if your seeking to get solicitors involved . Not so great for the health of the elderly
1/5
GoogleRepair appointment between 8am 1pm and no show wasted my day in the morning
Hi Anthony, we are sorry to hear that you are not happy with the service you received. Please call us on 0330 175 9540 and we will be glad to help.
1/5
GoogleWhat do you do when have an issue and you’re invited to complain by incommunities, they then uphold your complaints, but then continue to do the same thing. I’ve given up trying to communicate with them and just accept maintenance isn’t an option for my home any time soon. Incommunities, please do not respond to this review by saying you are sorry to hear you’re having trouble And then add. Please call so we can assist you. I’ve done nothing but call and I’ve had nothing anywhere near assistance.
Hi Bob, thanks for your feedback. We will pass on your comments to our customer voice team.
1/5
GoogleI'm a new customer trying to go through a housing process but no call backs or email from their staff. Whenever I try call customer services about the matter they always send me around to different teams and no one tries to actually help resolve the problem.
Hi, We're sorry that you've not received any callback. Please email us enquiry@incommunities.co.uk or message us on facebook and we'll be happy to help.
1/5
GoogleIncommunities are a laugh... they should never of got contract to manager BC homes. Wait months for repairs to be done, don't turn up or say they've been and no one home (I'm sat inside house) when I get the text. You complain about your housing officer and they don't do anything about it. They are honestly a laughing stock of the country. Too many chiefs spring to mind!!!!
Hi Sarah, We're sorry you had a poor experience with us and are interested in learning more. Please call us on 0330 175 9540, and we will be happy to help.
3/5
GoogleRating only, no written review.
Hi Mark, Thank you for your review. If there is anything that you would like to discuss, please call us on 0330 175 9540. Thank you.
1/5
GoogleJoke of a company when dealing with complaints about ASB!! Wouldn't even give a one.
Hi Angela, We are sorry you had a poor experience with us. Please call us on 0330 175 9540 and we will be happy to help.
4/5
GoogleThankyou to Bobby from damp and mould team excellent and thorough job done
Thank you for your feedback Joyce.
5/5
GoogleThank you to Incommunities for really tidying up Lynfield Drive! You and your volunteers did an amazing job AND they even took rubbish from people's drives and gardens. They're a lovely bunch of people and they did some amazing work, many thanks to you all 😁👍🏻 …
Hi Skoll, Thanks for your review.
1/5
GoogleI have only been residing in my property for a month and have experienced ongoing issues with the boiler for several weeks. This past weekend, the situation deteriorated significantly, leaving me without hot water or heating throughout the weekend. When I contacted the out-of-hours service, I was advised to call back on the next working day to speak with the head office. Given that I have a three-month-old baby in the property, it is evident that they do not prioritise emergencies appropriately. Disappointed is an understatement!
Hi Mikey, We are sorry you've had a bad experience with us. Please call us on 0330 175 9540 and we will be happy to help.
5/5
GoogleNice friendly staff, and the refresh cafe is spot on .. their scones are to die for
Thank you for your feedback Shaun.
1/5
GoogleRating only, no written review.
Hi Vladimirs, We are sorry to see that you have left us a 1-star review. If you would like to discuss this further, please get in touch. We will be happy to help. Email: enquiry@incommunities.co.uk Phone: 0330 175 9540
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Shipley has the most, with 372 reviews rated 2.6 out of 5, followed by Batley with 26.
