Incommunities Ltd estate agents in Shipley, Batley and Leeds

★★★★★ 1/5

Google

UPDATE UPDATE INCOMMUNITIES HAVE GIVEN ME AND MY DAD THE CHANCE OF A PROPERTY IN DERRY LANE MENSTON. WHEN I VIEWED THE PROPERTY THE REAR GARDEN WAS A COMPLTET AND UTTER MESS BUT I GOT TOLD THAT IT WOULD BE DONE BEFORE WE MOVE IN. WELL IM SUPPOSED TO SIGN FOR THE PROPERTY ON WEDNESDAY THE 11TH SO I DECIDED TO GO AND CHECK ON THE GARDENS. THE FRONT GARDEN AS BEEN DONE IN A SORT OF WAY ALL THEY HAVE DONE IS STRIMMED IT BUT LEFT ALL THE UNCUT GRASS THERE. THE REAR GARDEN IS STILL A MESS AS THERE IS SAND EVERYWHERE,SOCKS, PLASTIC CUPS AND THE REMAINS OF A FIRE WHAT THEY HAVE HAD THERE. IVE DECIDED I WILL STILL SIGN FOR THE PROPERTY BUT WILL NOT BE MOVING IN UNTIL THE REAR GARDEN AS BEEN DONE. SEE THE ATTACHED PHOTOS I'm a tenant in crossflats and reported raw sewage coming in through my shower. They classed it as an emergency repair (as ive got my 90 year old farther living with whos got heart failure) and said someone will be out, that was at 1730!! . I called up agian at 2016 and had to go through all the details agian and they said someone will be out. It's now 2226 and still nothing and toilet is now overflowing. On the phone agian just now Extremely poor service They just don't care about there tennets w

Jason · 16 March 2026 · Incommunities

★★★★★ 1/5

Google

They want to increase rent and service charges but dont want to do anything about the conditions, anti social behaviour and noise nusense that happens in their high rises

Leah · 16 March 2026 · Incommunities

★★★★★ 5/5

Google

I have lived in s incommunities property for over 20 years and have never had a problem. I always get my repairs done

Rose · 16 February 2026 · Incommunities

★★★★★ 1/5

Google

I am absolutely appalled with what’s gone on today, I’ve read the reviews and can obviously see I am not the only one disappointed, staff over the phone are ill mannered and very ignorant they cut off somebody justifying themselves about a situation and also let them know that if they don’t stop talking to them like that “I won’t book the job” when no raised voices were involved or in fact any form of abuse was involved and assume it’s them being rude when really they are ones giving the attitude and the rudeness,honestly they do not care about their tenants at all by the looks of it, absolutely disgraceful. Clearly this company needs basic training on manners and well doing their jobs too.

R · 16 February 2026 · Incommunities

★★★★★ 1/5

Google

Very over crowded and not many staff on front desk. Waiting time over an hour. Not a good place to go only if nessarsary.

Monica · 10 January 2026 · Incommunities

★★★★★ 1/5

Google

Been trying all day to get my boiler fixed still not fixed and it's cold 🥶 …

Norman · 7 January 2026 · Incommunities

★★★★★ 1/5

Google

Review: I reported a repair and it I must to wait one month. Joke . Incommunities repairs delays are due to “short staff,” yet their annual income is around £125 million. It’s unacceptable that tenants have to wait this long for basic repairs while the association has plenty of resources. Communication has been poor, and the delay is causing unnecessary stress. Very disappointed.

Tati · 31 December 2025 · Incommunities

★★★★★ 1/5

Google

They don't care less about real safety issues. They're always going on about regulations and things that don't really matter. My mother in law is almost 90 and can't go out her 1st floor flat because there is no working lights. It has been reported many times, many times to the CEO but still nothing has been done. She also can't have a key to her fuse box/ meter cupboard so has to rely on calling them out if s fuse is tripped. Obviously she would have to wait a very, long time if it did trip. I have had to get my MP to try to sort it out. Below are 2 photos. The 1st is what you see on her stairs in the dark. The 2nd is what you see on the stairs with a torch. Disgraceful!

Laverick12 · 15 December 2025 · Incommunities

★★★★★ 1/5

Google

No-one answered. I have also sent emails. Someone called at our flat, but no follow up action or actions on the day.

Praiwan · 15 November 2025 · Incommunities

★★★★★ 5/5

Google

I recently had my bins stolen,for the fourth time, I spoke to Lisa from incommunities and she said she would help to sort it out, the next morning after speaking with Lisa, two very nice men turned up at my door and went to retrieve my bins,someone took them over to park and threw them down over the hill,it took them five minutes to get them and bring them back for me,I'm truly grateful for everyone's help and I thank you all so much 😀👍✌️

Jane · 15 November 2025 · Incommunities

★★★★★ 1/5

Google

I dont have hot water for 2 days

Bouchra · 13 October 2025 · Incommunities

★★★★★ 1/5

Google

I had an absolutely awful experience dealing with this property. I was forced to live in subhuman conditions with mould and asbestos, and despite raising concerns, I received no help whatsoever. The lack of care and responsibility was shocking, and the situation had a serious impact on my health. No one should have to endure such neglect. I strongly advise others to avoid this place at all costs.

Rianna · 13 October 2025 · Incommunities

★★★★★ 5/5

Google

I just have had emergency visit done by Johnny, nice lad, did everything nice and fast no fuss. Again thanks Johnny from property service and also Incommunities for a quick response (Bradford)

Petr · 13 October 2025 · Incommunities

★★★★★ 1/5

Google

I moved in my 1bedroom flat in 2017 reported ON AND ON AND ON. Sent photos had housing managers out had surveyors taking photos Repairs out spraying hallway walls been told was guttering, told brick wall need smadhing in because its in brick work ,told loose roof tiles ,told ceack in roof then November time i got £75 pound compensation for the time ive dealt with it they could only find correspondence from 2021£150 for some floor, £30 for my sons memory box altogether284 pound. Guess what when accepted offer got told damp team be back out told me walls not wet his thermometer said. They have sent someone out to paint with special paint 1wall not all wre mould is . So now ive no flooring again because they won't listen my front door needs replacingpsint wasted again spend fortune in gas which cant afford .ive had floor ruined twice painted maybe 7times ,clothes personal thongs im 42 anxiety, severe depression, no family diabetic.

Claire · 13 October 2025 · Incommunities

★★★★★ 1/5

Google

Been sat since yesterday with a broken boiler was told it was down as an emergency and was given 24 hours as a time frame. It is now 18.34pm the next day and still no working boiler. Nobody has turned up to fix it even though I called again this morning 19/2 and was told it was definitely going to be fixed today. I am down on their notes as vulnerable and my partner, son and I are freezing. It is minus temperatures today and we have been left. This is disgusting considering I was in intensive care a few weeks ago for pneumonia. Incommunities needs to do better than this because this is just unacceptable

Haley · 13 October 2025 · Incommunities

★★★★★ 1/5

Google

One month waiting my toilet to be fixed since is not flashing. If you’re looking for an accommodation pls don’t go with Incommunities .is not about the staff but the management . If you have appointment with them , they’ll lie that they tried to rich you out but your phone is not going through which is not true . They don’t consider your emergency not matter how serious it it . They’ll tell you that emergency can take 2-3 days . Imagine if you don’t have electricity or your hot water is not working. You have kids that goes to school etc. naaa I don’t recommend in communities to anybody.

Veronica · 13 October 2025 · Incommunities

★★★★★ 1/5

Google

Have been waiting for outside lighting to be fixed since 11th April only to be told today the job had been cancelled on the 11th April. This is a dark area and should be classed as matter of safety. Also waiting for a call back from Caroline regarding another matter. This was promised by end of April. This has got to be the worst housing association ever. They appear to have no Customer Service Levels whatsoever. It's the Arbitrator again by the looks of it. It's the only way to get anything sorted UPDATE Got a call re outside lighting yesterday with apology. Waiting for Jason manager to let me know how how long to wait now it's been prioritised. Caroline who promised to ring me back end of April regarding issues with my service charges hasn't had the courtesy to do that yet. It's no stars from me now.

Margaret · 13 October 2025 · Incommunities

★★★★★ 1/5

Google

Incomunites put £899 charge on my account for nothing. I've been trying to get sorted last 3 week but Kimberley still off. I phoned today 9dec still not back in week 4 now. No one to take her place when off work. Then getting calls to evicted me. 100 percent useless

Andrew · 13 October 2025 · Incommunities

★★★★★ 1/5

Google

I have been waiting for some tiles replaced from February 2024 they replaced all the tiles last Friday the man did a great job the electrician took the shower unit out on last Friday coming some time today to put a new one in so it has taking 11 months just great.

Stephen · 13 October 2025 · Incommunities

★★★★★ 1/5

Google

Following a recent survey , the damp and mould and damage caused to the bathroom ceiling was flagged up ...we received a text from the damp and mould team saying they would be coming today ( 19/12) , we cleared the bathroom , rearranged schedules and waited in all day and nothing ! Decided to ring switchboard (16.45) , they had no idea what had happened and couldn't contact the team as they had gone home, but they would leave a message with them....nice work if you can get it , and probably back to nice mould and damp free homes . Not the first time Incommunities has let us down with essential repairs , with not even the decency to let us know the workman couldn't attend , if you can spend the time to send a text to alert us of the forthcoming repair then you already have our mobile number and no reason you cant let us know whats happened . Don't bother with the stock response of we are sorry , please contact us , blah blah. This is an indication of how serious they treat damp and mould issues. We will be initiating an official complaint tomorrow morning first thing .

S · 13 October 2025 · Incommunities

★★★★★ 5/5

Google

I cant thank incommunities enough.I dont review much, but incommunities helped me in my very low time, Their housing officer at incommunties Shipley, provided the best customer services was very patient and gave me the house keys in no time. Told me everything where I need to call once I move, to keep it the house move a breeze. House was fully carpeted and clean. Minor things we can do ourselves as tenants. Things sometimes do take little bit time but if we are patient things do happen. I have letted with Private letting agents in the past. I can tell you for sure. They even charge you for even a minute mark anywhere on their property and try to increase the rent every 6 months and threaten you of section 21 only all the time even if you pay the rent on time. As I said not everything is perfect be patient and things will happen. A massive shoutout to incommunities Shipley ! You are quite good, keep on doing the good job of helping people out in the community. Regards Syed

Syed · 13 October 2025 · Incommunities

★★★★★ 1/5

Google

I've had 3 years of misery with a noise neighbour and incommuniteshave done nothing except say use the noise app which they now admit dosant work intact the only people who has done anything is environmental health who put a monitor in my property and caught him with his loud music on and he had an order put on him for a year when the year was up he started again he's still a noise neighbour and still do nothing and even said and I quote it's all in my head and I'm overthinking things the houseing officers seem incapable of telling the truth and the manger seem just as THEY SHOULD BE ASHAMED Of Themselves

Paul · 13 October 2025 · Incommunities

★★★★★ 1/5

Google

I’ve come back again after 11 months to give you another crap review because you guys are soo crap at what you do!! So 11 months ago I wrote a review saying my daughter has had 11 chest infections and my little girl is recovering from cancer so now she has had 16 chest infections altogether It took you a year to in the end sort my house out!! And now I rang in June to tell you about my kitchen damp you told me we would get it done in 6 week it’s our new rule!! It’s bloody December now it’s been 6 MONTH you guys can’t do your job properly take the rent and just take the absolute mick out of people your an absolute joke!! I’ve even sent them these pictures but they do nothing at all I’ve spent soo much money on this house there’s always damp somewhere and the doctors have even said that my little girl is getting all these chest infections because of damp !! If anything serious happens to my daughter I won’t forgive you guys at all you’ll be to blame!! Even tho I know you still won’t care!!

Sabeena · 13 October 2025 · Incommunities

★★★★★ 1/5

Google

What a joke the phone system is, and so is the repairs system, if your call gets answered with in 1 hr your lucky n emergency repairs should be on a different system..how can it take 2 months to repair a ubend on a kitchen sink, it took a month tho fix my bathroom light, n I'm still waiting for a new window in my living room, can't wait till I move in to my own new house n not be an incommunities Tennant no longer, the stress n anxiety just needing to call incommunities alone is too much ,with out the additional problems with the block I live in

Maria · 13 October 2025 · Incommunities