5/5
Dan was fantastic, always keeping us up to date. Would highly recommend him and the company
Agent replied · 16 June 2024
Thanks Richard, good working with you.
Trusted Agent profile · Hertfordshire
★★★★★
589 reviews across 3 offices and 5 platforms
Imagine has three offices, in Bushey and Watford (two offices) (Hertfordshire). Together they have 589 reviews on five platforms, rated 4.6 out of 5 overall.
427
Reviews on Google
All 3 offices
119
Reviews on Facebook
All 3 offices
1
Reviews on Yell
All 3 offices
1
Reviews on The Trusted Agent
All 3 offices
41
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Imagine's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Imagine, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 427 reviews on Google only. Show every review
5/5
Dan was fantastic, always keeping us up to date. Would highly recommend him and the company
Thanks Richard, good working with you.
5/5
No words can describe how amazing Ashley & his team are! Friendly, courteous but above all professional. Efficient & quick to get the job done. Cannot thank them enough
Great to hear, thank you.
5/5
I can’t thank Sophie enough for her dedication in helping us find our new home 😊 she was great from our search till we were settled and warm at home. We had a fantastic experience! Second time renting our place with Imagine. …
Thanks Cindy, happy to hear Sophie was on top form as usual.
5/5
Sophie Allum provided exceptional service, demonstrating professionalism and expertise throughout the entire process.
Thank you, we hope you will be happy.
5/5
Both Paul and Katie made the whole experience a positive one. Always available, to the point and managed my purchase very professionally.
Thanks Jacky, enjoy your new home.
5/5
Huge thank you to Dan Conroy! He got to know us and what our requirements were and found us the perfect property! We really couldn’t have done it without him and I would recommend anyone looking for a property to get in touch with him!!
Thanks Molly, here’s hoping you have a pain free transaction and are soon enjoying your new home.
5/5
I've used Imagine twice now, and to be honest, going back to them for the second time was a no brainer! Ashley has been nothing short of fantastic, getting me a great price for my home, and maintaining great and transparent communication throughout the process. I value this as I like details! I would not hesitate to recommend Ashley should you need someone safe and reliable to sell your home! Thanks Ashley! :-)
Great strap name, great analysis, great review. Thanks. ☺️
5/5
Imagine have been absolutely fantastic, super accommodating, helpful and transparent throughout our buying process so far. Big thanks to Paul and Katie for great service.
Pleasure to help you Sophie, thanks for the review.
1/5
If you are tenant renting trough this agency, be sure after signing contract, you will be completely ignored no matter your problem is with the apartment.They just don't care and show you closed door immediately. I can't wait to move out, and not need to deal with this agency ever again.
🙃 …
5/5
This is to say thank you to Tamara, she’s been very professional and helpful, I'm now happy that I’ve singed the agreement and ready to move in 🤩 …
We hope you are as happy in your new home Nass.
5/5
Daniel Mitchell was great from start to finish! The process was a long one but he remained calm and helpful through all the ups and downs of exchanging! Highly recommend Imagine and if you can get Daniel involved, you’ll be in good hands!
Thanks Harry, the process seems to get ever more painful and that just makes the people you are working with more important. Good to hear Daniel came up trumps.
5/5
Paul and Katie were really helpful, especially Katie in moving it forward in what was a difficult time, very considerate. Thank you again
Appreciate the review Paul, we know it was tricky situation, glad we could help.
5/5
Paul has been excellent at helping us sell our property! He is very friendly but professional and him and Katie have made the process extremely smooth and stress free!
Good to hear, thanks Toni.
5/5
Paul at Imagine is a great estate agent. I can highly recommend him as a partner to help you find a property. As a buyer, you can truly have an honest conversation with him and expect a genuine response.
That’s for sure Sarah, hopefully he’s helped put you on the right path.
5/5
Paul and Kate did an amazing job helping us through the process of buying our first property. They are professional, efficient and exceeded my expectations. I highly recommend them.
Good to hear the dream team have been on song, thanks Cristian.
5/5
Being early into my buying process I can’t fault Jason from imagine so far. He’s kept me up to date with all things going on to help make the process as smooth as possible. He’s done a great job liaising with all parties involved in the transaction. So far a great experience.
We’ll see it through Ryan, that’s a promise. Thanks for the early feedback l.
5/5
A huge thank to Paul, Katie and Amir who after a lot of big decisions I decided to take the plunge and move from my family home after 31 years. They were aware of what I required and the area I wanted and they didn’t disappoint. From day one I was informed of feedback and escorted to several properties. I would highly recommend Imagine Bushey. Thank you for finding my ‘Happy Home’ which I look forward to making lots of positive happy memories in 😊
Lovely story Amanda, thank you for sharing and all of the team hope you will have a long and happy stay.
5/5
I am super grateful for the help, guidance and support I have had from the team at Imagine property group - Bushey. Namely Paul and Katie. I am currently going through the process of buying my first home, which is a huge undertaking for anyone. From the first initial viewing and throughout this process, Paul has been fantastic. Excellent communicator, supportive and most importantly, honest and transparent. Katie from the sales progression team has been a great point of contact and has been pivotal in moving the process along. I’m glad I decided to take the plunge with this team!
We hope you’re really happy in your new home Touria and look forward to working with you again in the future.
1/5
Extremely disappointed by this company, VERY UNPROFESSIONAL!!! Had a viewing on Saturday morning for one of their rental properties in watford, the agent did not have the decency to show up to the appointment that they set up, after waiting for just over 10 minutes I decided to call the company to find out whats going on. I was told by another agent that they would chase up the matter and get back to me right away, I also want to note that he did not apologise or show any remorse for the situation that I was in. A further 20 minutes went by and nobody bothered to call me back. Disgusting customer service, very rude incompetent staff who are clearly very unorganised and have a lack of respect for their customers.
Sometimes you have to hold your hand up and said you messed up. Apologies Ihsane, our employee mucked up the timings and then our call answering service never delivered your message correctly. So a double whammy and not our finest hour. The team will do all they can going forward with you to prove this was a one off blip.
5/5
The letting teams were really professional, efficient and super helpful to work with! They made the whole process seamless and ensured that we were well looked after. Thanks to the team for being so organised, knowledgeable and supportive - I couldn’t be happier.
Pleasure Deneice, thanks gif taking the time to review.
5/5
Amir & David have been so very helpful, professional and honest. I am very glad Amir made the call to arrange a valuation on our property, I would highly recommend Imagine, Bushey to anyone looking so sell or let a property.
Thanks Alex, I know the team have enjoyed working with you.
5/5
My partner and I received very good service from Sophie Allum in the Bushey brand. She was very helpful in our property search, finding us exactly what we were looking for and suggesting other properties for us too. She was also very helpful with giving us lots of information and guiding us through the process. Thanks!
Thanks Nikhita, delighted we could be of service.
5/5
Amir and the whole team at Imagine did what no one else could. Extemely impressed with the service and would not hesitate to use them again in the future. Highly recommend!!!
Thank you James. Wasn’t the easiest to make happen, but delighted we got there in the end.
5/5
A big thank you to Paul, Katie and Amir at the Bushey branch. They helped us find our dream home, we have moved in now and couldn't be happier. Paul was amazing, super supportive and professional.
Very satisfying for us to be able to play a part in making this happen. We hope you will be incredibly happy in your new home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bushey has the most, with 436 reviews rated 4.5 out of 5, followed by Watford (712 St. Albans Road) with 195.
The three Imagine offices, by town:
Yes. In The Trusted Agent 2026 awards: Imagine, Bushey won Gold; Imagine, Watford won Trusted Agent.
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