5/5
very professional service , especially as i had only 2 weeks to move and pulled out off the stops to help.
Trusted Agent profile · Hertfordshire
★★★★★
589 reviews across 3 offices and 5 platforms
Imagine has three offices, in Bushey and Watford (two offices) (Hertfordshire). Together they have 589 reviews on five platforms, rated 4.6 out of 5 overall.
427
Reviews on Google
All 3 offices
119
Reviews on Facebook
All 3 offices
1
Reviews on Yell
All 3 offices
1
Reviews on The Trusted Agent
All 3 offices
41
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Imagine's three offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Imagine, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 427 reviews on Google only. Show every review
5/5
very professional service , especially as i had only 2 weeks to move and pulled out off the stops to help.
5/5
It's worth going to Imagine , the staff friendly and efficient. Sold the house in Harcourt Road, Bushey in no time at all.
Cheers Steve, glad to have helped, appreciate you spreading the word.
5/5
I have been dealing with Laura on my purchase, she has dealt with the solicitors very well and always kept me updated, it was not the easiest purchase I have ever done but will look forward to working with Laura again.
Thank you Kevin. Laura is a real asset to us, great to hear she really helped with the challenges that you faced. Enjoy your home.
5/5
I'm really happy with Imagine Estate Agents especially Stephanie Rapa who really took care of things for me and helped me move as quickly as possible.
Thanks for the review Ioan, Stephanie is doing fantastically and a great asset for us. Delighted you are another satisfied customer.
4/5
Very impressed with Dean’s tenacity in securing a good buyer in this market for my mother’s property. The sale went through quickly allowing my mother to purchase a new home.
Thank you for commenting Samantha, I will make sure Dean get's an internal pat on the back. Hope you Mum is enjoying her new home.
5/5
Brian and his team managed to secure me a smooth sale on my house even in this challenging market.I would definitely use their professional services in the future.Thank you guys for all the hard work. Ionel Ganea
Thanks Ionel, glad we were able to get you a good results and get you moved. Hopefully the market will be a bit easier in the future for both our sakes.
4/5
Thank you just completed on our house. Laura was very helpful and pushed things along. The only reason for one star off was the sellers solicitor should not be recommended by the agents. Thanks
Hi Ashita, thank you for your feedback and the point regarding the solicitors is noted. We are meeting them next week to iron out some concerns and appreciate there is room for improvement. Enjoy your new home.
5/5
Have just recently rented a property, and had an excellent service from a lovely lady called Steph. Nothing was too much for her, and with her contagious laugh and smile, the whole process was a breeze. Thanks Steph :)
Thanks for the review Rachel and great to hear one of our newer starters has made such a big impression - she gets brownie points
5/5
Positive experience buying through Brian at Imagine in bushey. Would recommend using their services. Solicitors recommended made several errors, would advise not using their recommended solicitors.
Thank you Anna good to hear Brian's experience paid dividends. Solicitors issues have been resolved, but I note your concerns and along with others this led to us recruiting a new practice. Enjoy your new home.
5/5
Great team at Imagine, Bushey. Worked very hard and kept me updated constantly. Succeeded in selling my property and were always very pleasant and professional.
Hi Sally, thank you for the review and delighted it all worked out well for you, even in this tough market
5/5
Great experience working with Imagine. Laura, Oliver and the whole team were really thorough and always open to questions and queries throughout the process. Would recommend them to anyone.
Thank you William, delighted you had a good experience and hope to work with you again in the future.
5/5
I have just recently rented through imagine and dealt with Mark throughout the process. I could not recommend them enough, they have been efficient and helpful throughout the process and nothing has been too much trouble. I wish all estate agents conducted themselves this way.
Thank you Faye, really appreciate you commenting and hope you enjoy a happy time in your new home.
5/5
Excellent service, from sales to sales progression Laura Howard (Sales Progressor) was exceptional, worked really hard to get our property exchanged, Laura remained clam, professional, and above all very friendly when ever I spoke to her, the frequency of updates I received was great, exceptional communication skills
Thank you Mehul. We do try our best. We will be sure to give Laura a special mention.
5/5
Great Estate Agents. Looking for a property with a dog is quite difficult yet Stephanie and the team really helped us to find our new house. Process is nice and simple which reduces the stress of moving houses.
Thanks Pawel, we hope you and the dog enjoy your new home.
5/5
I have been dealing with Laura Howard in the sales progression team, and thank goodness I was. She has been so helpful, in what has been a bit of a long drawn out affair with so many frustrations. Laura is proactive and very easy to speak to and deal with. Many a time I might have lost it, if it had not been for her. Thanks Laura
Thank you for posting, really good to hear how Laura has made a difference to the process. We remain one of the only agents with dedicated Sales Progressors and its this sort of feedback that justifies that investment.
5/5
Imagine themselves were great. Dean at the Bushey office was topnotch and helped us find a buyer for our flat quickly and without fuss. On the other hand the convancers that they put us it touch with were very poor and I have reviewed them separately as such. But I would point out this was not the fault of imagine themselves and would still recommend using them. Just not the convancers.
Thank you Laurence for your candour. As on a previous review we have acknowledged this company have had a bit of a nightmare (after 10 years of a very good relationship) that’s affected some of our clients. I appreciate you noting them separately, but still apologise for the inconvenience to you. We have taken the steps to establish new set ups albeit this took a few months to finalise as it wasn’t an easy fix. Wish you all the best for the future.
5/5
Excellent service from Laura Howard who was proactive in taking the sale through to completion. She pursued everything thrown at her.,liaising with all parties to get the sale completed . I've had previous experiences of estate agents, this is the first where the agents have earnt their fee. Stewart Hall
Great to hear Stewart - sales take an average of 12 - 16 weeks to go through after being agreed so its vital agents have a set up to manage this period - but few do. Glad ours made a difference.
5/5
Stephanie Rapa at Imagine Bushey has been fantastic helping me find my first home as a tenant. Stephanie took care of everything with a smile and full of energy! Stephanie is a pleasure to know and made the whole process enjoyable for a newbie like me to the renting scene. Thank you Stephanie !
Thanks for the review Clifford. Always an exciting time your first ever home, glad Stephanie helped make the experience a good one and hope you enjoy living in it as much as you did finding it.
5/5
Imagine are very professional, attentive & friendly to client needs and worked with enthusiasm to find the right property for us! In particular, I commend Jake for all his efforts and he is a great asset to Imagine. I hope to do business again with you in the future.
Hi Ramina, thank you for the kind words and Jake will get a gold star for his part in giving you such a positive experience
5/5
Imagine have been a great help with our recent move for those in the Bushey branch. Jake our lettings agent has really helped go the extra mile with any query and arrangement we have had. Friendly office staff and all documents, communications sorted by Claire again very efficiently. We had a bad experience prior with John Whiteman estate agents when renting and were offered little help, lack of communication and they were so un- organised, Imagine in comparison to that have been a breath of fresh air and totally opposite. Well informed, well organised and very willing to help! Thank you! :)
Thank you Samantha, glad we could help and Jake and Claire will get a special pats on the back for the mention. Enjoy your home :)
5/5
Dealing with Mark at Imagine Bushey has been a pleasure. He is a real professional who understands the needs of his clients. I would not hesitate to recommend. Not your usual pushy type of estate agents.
Thank you for the feedback Sue. Mark is our longest serving employee and you have sen first hand why he has lasted so long in the industry. Just a decent, genuine guy in the mold we like to try and direct all our staff.
5/5
Having previously been with 3 other agents I can honestly say Imagine knocked them out of the park regarding the selling of the property. Initially having Brian round for a quick meeting, it became clear that the others had over valued hence remaing unsold without even a sniff of an offer. After receieving a bit of tough love he got me onboard and the veiwings came rolling in immediately and was notified straight away with feedback from the potential buyers. It all took a little longer than anticipated to sell but it wasnt an easy house to promote but thankfully we managed in the end. 'Dogged' is the word I would like to use to describe all the salesmen (Dean/Carl) from the Bushey Branch and without their help I truly believe the property would still be unsold. Ultimately I was taken over to Laura Howard at Watford branch to see the sale through, how she puts up with the respective conveyancers (and myself) was outstanding, I certainly couldnt do what she does with going the extra mile was amazing! Long and the short of it is that if you want your property to be sold go to Imagine, If you want an over priced home just sitting there with a board outside for ever go with one of the others. You have my heartfelt gratitude Imagine, in particular Brian, thankyou!
Awesome review, thank you so much. The tough love / straight talking is something we really try to hold our nerve with, but isn't easy when others may be telling you what you want to hear. I really respect the fact you could be honest about that and hope others will take note.
4/5
We used the services of Imagine Bushey having had an unlucky experience with another agent and during a difficult time in the market. At the time we opted to switch agents, I have to applaud Brian for backing himself and the team in securing a buyer for us in the short window of time we were prepared to instruct Imagine for. Others wanted to tie us in for a minimum period which after 6 months, we were not prepared to do. Within a week, they secured our buyer. It's quite apparent that Brian (& Dean to some extent) adopt more of a salesperson approach i.e. pushy, compared to their competitors but as a seller, this is exactly what you want. At the end of the day, it's a results business - if it were a personality contest other agents would probably fare better from my experience but that is not to discredit Dean's efforts, who was very pleasant to deal with. It is for all of this that the rating is attributed to and certainly not the following experience. Imagine differentiate themselves from other agents through an in house sales progression team, where you're assigned a dedicated individual who becomes a point of contact from the time the sale is agreed through to completion. In principle the idea is sound but our experience of dealing with this part of the business was anything but pleasant and made the whole process stressful. Rather than recognising us as the client, we were often made to feel as if they were seeking to serve the best interests of our buyer over us. Further, whilst on leave, a colleague provided an update which contradicted what we had been told previously and as a result I had contemplated withdrawing from the entire process with only a few weeks to go. Had it occurred half way through the process or had we not already accrued significant cost, we probably would have pulled out. I have to assume that we are in the minority in this regard as I would expect this area of the business would have been reviewed if it was proving detrimental overall. Ultimately it's this that has left an even worse impression and experience of estate agents overall, which is regrettable given Brian & Dean's efforts at the outset. I'm glad it's not something I have to engage in regularly.
Thank you for your detailed feedback Rob. There is certainly food for thought in your comments that will be reviewed in detail. You are right to say the SP team are intended as an enhancement and not an area I often get negative feedback on - but that’s not to not respect your experience and make me reflect on how that part went wrong. Team meeting already called!! Thank you again for commenting
4/5
We had a very good response to my request for details of flats in a particular location. Dean got in touch as soon as there was a whisper of a flat up for sale, and we were able to put in an offer as soon as it was confirmed, so moved in within a few months. We were provided with some details of the flat at an early stage, to give us an idea, and were able to visit pretty quickly to get an idea of whether we liked it. We were later provided with the completed details, which were helpful for planning carpets and furniture layout etc. All of those extra little quick responses helped along the way for a smooth move. I would recommend Imagine ... I found all the staff I dealt with to be pleasant and helpful in what is always a confusing time. You could up the game by coming up with an easy check list for buyers and sellers of homes, as to what happens next and what we have to do - most of us don't move house very often and certainly can't remember what happens and who by, etc. The Concierge offer - to help transfer utilities bills etc - sounded excellent. Somehow this didn't quite happen for us, but that may have been a missed email on our part. Perhaps this is something that could be chased up with clients, especially when they are elderly and perhaps finding it tricky to keep up wiht all the activities and emails etc.>? Well done Imagine and thank you particularly to Dean.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bushey has the most, with 436 reviews rated 4.5 out of 5, followed by Watford (712 St. Albans Road) with 195.
The three Imagine offices, by town:
Yes. In The Trusted Agent 2026 awards: Imagine, Bushey won Gold; Imagine, Watford won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.