Trusted Agent profile · Hertfordshire
★★★★★
589 reviews across 3 offices and 5 platforms
Imagine has three offices, in Bushey and Watford (two offices) (Hertfordshire). Together they have 589 reviews on five platforms, rated 4.6 out of 5 overall.
427
Reviews on Google
All 3 offices
119
Reviews on Facebook
All 3 offices
1
Reviews on Yell
All 3 offices
41
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Imagine's three offices, most reviewed first. Each has its own page.
Showing 427 reviews on Google only. Show every review
5/5
GoogleWe are very happy with the received service. Oliver and Jemma are very helpful. We were able to rent our perfect place. Thank you.PositiveQuality, Professionalism
Thanks Piotr - were always here if you need us.
1/5
GoogleThis is the worst state agency I have dealt with. They put people in a bidding war against eachother and easily play you. Not professional at all and wasted so much of my time and money not to mention cause me a great deal of stressed
Horrible situation Sara and we can totally sympathise with your frustration. We are just the middle men in the process and do have to let our clients reach their own decisions ultimately. We certainly didn’t play you, but appreciate why you feel let down. So sorry this went the way it did and hope you go on to find a property you prefer in due course.
5/5
GoogleThe lettings team was very helpful. Ollie and jemma helped me through the process of finding a property to rent. Could not be happier. Highly reccomendPositiveResponsiveness, Quality, Professionalism
Thanks Callum, love hearing how content you sound. Enjoy the pad.
5/5
GoogleWe let a property for over 18 months through this agency and found them professional and responsive to any problem we encountered. We would recommend them to prospective tenants.PositiveProfessionalism
Thanks for your business Brian, and the review
5/5
GoogleI'm very happy with the service we've received so far , and have been very impressed with the agents involved in selling our property especially Alex Vegan he's very helpful and very positive all the things we want .PositiveResponsiveness, Quality, Professionalism, Value
Thanks Natasha Alex is doing very well in the early part of his career. And we didn’t know he was a Vegan until now 😉 …
5/5
GoogleAlex Fegan was amazing, extremely descriptive, went the extra mile to familiarize me with the area the properties were located. I really appreciate Alex’s help and wish him all the best.PositiveProfessionalism
Thank you Anosha, brownie points will be awarded to Alex.
5/5
GoogleI have been dealing with Mark from the bushey branch, all round good experience, helped me all the way through the process of buying a property and renting it out. Any issues or query’s were resolved with constant communication.PositiveResponsiveness, Quality, Professionalism, Value
Good to know Derren, look forward to working with you in the months and years ahead
5/5
GoogleI was very impressed with the service I received from the agency and especially Alex Fegan who was very professional, enthusiastic and quick in arranging a property viewing and managed to secure three further viewings while we were viewing the property! Thanks a lot and wish him all the bestPositiveProfessionalism
Cheers Zara, Alex is one of our newer recruits, but making a very good impression so far...
4/5
GoogleNice bunch to deal with. Amir is very customer focused. Alex is also very helpful and provided great preparation advice before viewings kicked off.
Thank you Mazhar
5/5
GoogleMark at Imagine Bushey couldn’t of been more helpful toward the end of our tenancy! No question asked felt silly or felt too much trouble! Very responsive and never left me hanging on an email. Also super friendly and approachable!PositiveResponsiveness, Quality, Professionalism
That’s good to hear Claire, we wish you well moving forward.
5/5
GoogleI'm really glad and happy with my letting agent from Imagine , they are professional and they have exceptional customer service. Reliable company for letting and selling proporties. Defenetly recommend for anyone who is looking for a property to check with them first.
Thank you Rumen, appreciate you taking the time to post
5/5
GoogleFriendly and professional service from Mark and the Imagine Team. Found tenants very quickly and efficiently. Great service. Very easy to deal with, very relatable and they are so experienced. I would highly recommend them to anyone looking to rent or buy.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Tom, appreciate the review and look forward to working with you for a long time to come
5/5
GoogleWorking with the Imagine Property Management team has always been great. I have been using this service for around 3 years managed by Jessica & Kelly. They are very professional, responsive and always deliver in a timely manner.PositiveResponsiveness, Professionalism
Thanks Jay, the girls are brilliant in what’s not an easy job role, really pleased you are appreciative.
5/5
GoogleI would like to personally thank Jason at Imagine. He has been so amazing during the whole sale process. Jason was always around to help with all queries. He is honest and straight forward with me which is refreshing as other estate agents are not like that.PositiveResponsiveness, Professionalism
Thanks Veena, he’s a class act. Appreciate you acknowledging him.
4/5
GoogleMany thanks to Katie at Imagine for helping to steer us through the complicated process of buying a house and managing the chain! And also to Amir who was really instrumental in helping us secure the purchase. It was a pleasure working with you.
Thank you Jennie, we really hope you enjoy your nee home.
5/5
GoogleI have worked with Imagine before and now working with them again. Amir has been exceptional. He is very professional, responsive, on top of everything and most importantly he clearly understands about what we are looking for and keeps us updated constantly . Couldn't recommend him enough.PositiveResponsiveness, Quality, Professionalism
Loving the repeat business, thank you for sticking with us.
5/5
GoogleHad the most incredible week of high level service, personable communication and unparalleled customer care from Alex at Imagine Bushey. Such a professional, honest and considerate team which has led to use securing the home of our dreams today. Thank you all so much but particularly Alex, I wish you nothing but the best for your promising future.
Thank you Hannah. You’re definitely not related to Alex are you? lol
5/5
GoogleMassive thank you to David and the team. Carl & Amir were great in marketing the house and completing our sale. Katie was fantastic in progressing the sale through to Exchange. Would strongly recommend.
Thanks for the review Mark, love when we see all parts of the team contributing to your experience
5/5
GoogleAs an investor I deal with many different agents - however it has been an absolute pleasure dealing with imagine and especially Alex Fegan. He is knowledgeable and very proactive and always keeps me up to date with the latest properties that come to the market. Would recommend to anyone who wants to make investment into property - no matter the stage you are at in your search!PositiveResponsiveness, Professionalism
Thanks Jordan, hopefully we can do plenty of business together in the years ahead.
5/5
GoogleWe are very happy with imagine especially agents Alex and David who are both helpful, worked really hard and who were determined to sell our house. We have had plenty of viewers for the first month and managed to find a buyer in a month of our house being on the market. Will definitely recommend them to anyone. Mr and Mrs Gandhi.
Thank you Mr/a Ghandi, sounds like everything went according to plan. Doesn’t always work like that, but great when it does
5/5
GoogleImagine has handled the rental of our property for several years and have always been so professional and attentive in their handling of our property. They were excellent from finding us a great Tenant who have looked after our property to the great service they have provided throughout the whole tenancy. I absolutely recommend them to any prospective Landlord or Tenant.PositiveResponsiveness, Quality, Professionalism, Value
Thanks Tin, we like working with you too and hope to for many years to come.
5/5
GoogleI thoroughly recommend Imagine. Amir has never given up and worked hard for us despite many setbacks. He's been professional, friendly, responsive and willing to go the extra mile and put plenty of time in to help us with our sales process.PositiveResponsiveness
Thanks Gail. Getting transactions over the line is rarely straightforward currently. Thanks for your patience.
5/5
GoogleGreat lettings team and great service - very professional, responsive and proactive! They found us some great tenants and made sure we were compliant throughout the tenancy, never hesitating to assist where required. Thanks for being so helpful. Best wishes, Fiona and RogerPositiveResponsiveness, Professionalism
Thank you both, look forward to working with for a long time.
4/5
GoogleCarl is a brilliant agent. He helped negotiate the sale of our one bedroom flat. We tried two other estate agencies in the past but Carl surpassed our expectations! He negotiated a great offer, always responded to emails, telephone calls and was extremely helpful. He is an asset to the imagine group!
Thank you Ag, all well noted and we agree entirely. He does want to know what he needs to do get 5 stars though 😉 …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Imagine, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and up to 3 trusted local agents will be in touch.
Bushey has the most, with 436 reviews rated 4.5 out of 5, followed by Watford (712 St. Albans Road) with 195.
The three Imagine offices, by town:
Yes. In The Trusted Agent 2026 awards, Bushey won Gold and Watford won Trusted Agent.
