Trusted Agent profile
★★★★★
69 reviews across 2 offices and 3 platforms
Ian Tonge Property Services Limited has two offices, in Hazel Grove and High Lane. Together they have 69 reviews on three platforms, rated 3.8 out of 5 overall.
44
Reviews on Google
All 2 offices
4
Reviews on Facebook
Business-wide
21
Reviews on Trustpilot
Business-wide
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Ian Tonge Property Services Limited's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotIan Tonge estate…
My experience with Ian Tonge estate agents has been fantastic from start to finish. The staff were very attentive to my requirements, and delivered what was agreed. Throughly professional from start to finish will definitely recommend to anyone who is looking to sell or buy a property within the Stockport area.
1/5
TrustpilotAgency that supports and encourages Gazumping.
Avoid this agent at all costs- recently used them to purchase a property which an offer was agreed and paperwork begun. Almost 2 weeks into the sale the agent called to inform us we had been “gazumped” and this agency actively promote and support offers being taken on properties that have pretty much sold. Left to foot the cost of solicitor bills with the agent denying they’ve shown the property to others after our agreed sale. Out for how much money they get for properties by trying to begin bidding wars and lying to cover their tracks- not illegal just immoral and gazumping not supported by many other estate agents. Avoid Stephen in particular who is condescending, unhelpful and professionally un trustworthy.
1/5
FacebookAvoid this agent at all costs- recently used them to purchase a property which an offer was agreed and paperwork begun. Almost 2 weeks into the sale the agent called to inform us we had been “gazumped” and this agency actively promote and support offers being taken on properties that have pretty much sold. Left to foot the cost of solicitor bills with the agent denying they’ve shown the property to others after our agreed sale. Out for how much money they get for properties by trying to begin bidding wars and lying to cover their tracks- not illegal just immoral and gazumping not supported by many other estate agents. Avoid Stephen in particular who is condescending, unhelpful and professionally un trustworthy.
Good evening Chloe, I have seen your posted this evening and although I can understand your disappointment, legally as estate agents we have to put all offers forward to our vendors. To clarify the point it’s the owners of the property that make the final decision. The points you have stated are not correct and I am very happy for you to come into our office and discuss the matter professionally.
2/5
GoogleShame having to put this as the young lady in the office is lovely..but the other one who I think is Elaine needs to work on her telephone manner . And customer service. Terrible attitude.
1/5
TrustpilotDon't believe what you're told!
Lots of broken promises here! You will pay a lot of money for very little service if you employ this firm, and I recommend you look elsewhere if you're selling your home. I was made a number of assurances before signing on the dotted line, but when it came to it, the Director of this company did not keep his word. The interest he said he'd generate did not materialise (2 brief viewings in 12 weeks!), the reduced fee he offered without prompt was not given in the end, and the support with sourcing removal firms for our relocation amounted to him just passing me his mate's phone number! Very disappointing indeed. Take your business elsewhere.
1/5
TrustpilotDisrespectful Agent
Had to cancel a viewing as I had to wait a while to get a viewing on a property but by the time it came near I put an offer on another house. Ian Tonge called me up later and shouted at be down the phone in annoyance that I cancelled. Outrageous service would not recommend.
5/5
GoogleGreat real estate agency
1/5
GoogleWell if I was selling a property I certainly wouldn't use them. I made an offer on a property at the guide price and never heard from them again.
5/5
GoogleI rang yesterday to register to be on the books for rental properties, to see if they had anything, and explain my current situation. Whilst they couldn't help me yesterday with a property - the lovely chap I spoke to, took time to listen to my situation, and offer guidance - which I am grateful for. I have had other lettings agents make me feel like a second class citizen at times, but this person didn't. Hopefully, a suitable rental property will come up for me soon.
5/5
GoogleRecently used Ian Tonge, Hazel Grove, for the sale of my Mother's home. From the initial valuation with Jason right through to the completion, which was fraut with complications, they were very efficient. Madeleine kept me in the loop through the whole process. Excellent service, wouldn't hesitate to use them again.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
2/5
GoogleNever have a member of staff there qualified to deal with you, always we will ask them to phone you, always a skeleton staff, very poor very frustrating.
1/5
GoogleI purchased a house through Ian Tonge high lane and from start to finish it’s been a nightmare. I viewed the house on a Saturday and the estate agent knew nothing about it, didn’t know any details about the house. Then they sold it to me on the basis it wasn’t in a chain, then half way through the sale it then was in a chain… and today the day of completion, I sat outside the estate agents for over an hour waiting for someone to come off their lunch to be able to give me the keys. Who has a shop with one person running it? Absolutely shocking! Had removal vans, pets, the lot all waiting at the house, for me to come back with some keys.
1/5
FacebookSat waiting for my daughter to get her keys for her new house today - oh hold on, the High Lane office is shut, as the person has gone on her lunch! They were expecting us - we have waited one hour so far ..... no one can contact her, and no one has any keys to the office!!
5/5
GoogleExtremely friendly and hard working estate agents, of which nothing was too much trouble. As soon as we met Jason we knew we wanted to use Ian Tongue. He was honest and friendly and at no point did he try to try any kind of hard sell to use their service (other estate agents did and we didn't like their non personal approach) He was in constant contact throughout the sale and his photos and virtual tour were outstanding. He made our house look amazing, so much so we nearly didn't want to sell! An extremely professional service which resulted in a sale well over asking price. Most of all we liked Jason and his honest, laid back approach. We can't thank him and his team enough.
4/5
GoogleRating only, no written review.
4/5
GoogleRating only, no written review.
3/5
GoogleNot very good hard to see what is, still for sale
Hi Julie, let us help you, what do you mean it’s hard to see what is still for sale ? Do you mean via the websites? And if so which portal are you using? Thanks jason
5/5
GoogleVery very grateful to madeline, without her help and support and emails and phone calls without that effort i will be lost, love you baby madeline, mr saloooo xx
5/5
GoogleRating only, no written review.
5/5
GoogleIan Tonge have just completed the sale of my property. I cannot recommend them highly enough. Will and Elaine were helpful and responsive throughout the sale process. They ensured that anything holding up the sale was quickly resolved and I think achieved the best outcome for me and hopefully the buyers as well.
5/5
GoogleIan Tonge Estate Agents High Lane office is an outstandingly professional Estate Agents office. William, Elaine, Victoria, and Jan were incredible to work with. In all our dealings they were knowledgeable, professional, polite, and personable. Initially we selected four local estate agents to appraise and value our property. In every metric you could consider, Ian Tonge in High Lane were exceptional and a country mile better than the competition. The gulf was vast in every way, from presentation and professional advice to communication and diligence. As an example, we lived at the head of a small Close and William, the branch manager parked off the Close away from the property, so the Close did not look like a car park when viewings took place. None of the other agents did this. I would say I am an awkward customer, an estate agents’ worst nightmare. I have exacting standards requiring clear communication and insisted on strict vetting procedures for viewings. The High Lane branch of Ian Tonge Estate Agents delivered in every aspect, acting consistently in a professional and friendly manner, with excellent clear, and honest communication, even when it was something I did not want to hear. Perfect. Via William and Elaine, the main negotiators, we obtained multiple offers from interested parties, and we then accepted the best offer in terms of value and the buyer’s status, who had the benefit of a short, advanced chain. Unfortunately, we struggled to find a suitable property for ourselves to complete the onward chain, and when we did, it transpired through our conveyancing that the property had a title defect meaning we could not proceed. During this time, William and Elaine managed all the parties with clear and timely communication. We then identified another property that met our needs, which was in the initial stages of being built. The timeframe of circa 6 months plus to complete our chain was too long to wait for our buyers, who decided to withdraw their offer. Despite the setback, William and Elaine remained calm, positive, and 100% focused on securing a new buyer. Using the feedback from previous viewings and taking on board the advice of William as our agent we made improvements to the property, updated the marketing and relisted, whilst increasing the sale price to reflect the market and the improvements made. Once again William and Elaine vetted viewing prospects to deter time wasters and ensure only serious parties viewed the property. Within four weeks we had three interested parties and a buyer in a short chain. This was despite the cessation of the stamp duty holiday. More importantly, the expectations of the parties in the chain were expertly and perfectly managed by William and Elaine in relation to our timeframes for our onward purchase. Once we accepted the offer, William and Elaine continued to progress the transaction through the various stages including survey, exchange, and completion. In our view they were 100% committed to the process from start to finish, and their expertise and skills ensured we marketed the property to its full potential, to the correct prospects to obtain the best results for all. Would we recommend the team at Ian Tonge High Lane office? Without hesitation and in every aspect, we could not fault them.
5/5
FacebookIan Tonge Estate Agents High Lane office is an outstandingly professional Estate Agents office. William, Elaine, Victoria, and Jan were incredible to work with. In all our dealings they were knowledgeable, professional, polite, and personable. They vetted viewing prospects to deter time wasters and ensure only serious parties viewed the property. Within four weeks we had three interested parties and a buyer in a short chain. This was despite the cessation of the stamp duty holiday. Once we accepted an offer, they continued to progress the transaction through the various stages including survey, exchange, and completion. In our view they were 100% committed to the process from start to finish, and their expertise and skills ensured we marketed the property to its full potential, to the correct prospects to obtain the best results for all. I highly recommend the team at Ian Tonge High Lane office
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hazel Grove has the most, with 61 reviews rated 3.9 out of 5, followed by High Lane with 33.
The two Ian Tonge Property Services Limited offices, by town:
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