Trusted Agent profile
★★★★★
69 reviews across 2 offices and 3 platforms
Ian Tonge Property Services Limited has two offices, in Hazel Grove and High Lane. Together they have 69 reviews on three platforms, rated 3.8 out of 5 overall.
44
Reviews on Google
All 2 offices
4
Reviews on Facebook
Business-wide
21
Reviews on Trustpilot
Business-wide
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Ian Tonge Property Services Limited's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotUseless as Estate agent
Completely useless as estate agent. In my view, they were trying to sell a property while downplaying or failing to properly address multiple significant defects that later came to light during the survey process. Buyers should carry out thorough due diligence and obtain an independent survey before proceeding. Stay away from them!
5/5
TrustpilotHaving both bought and sold properties…
Having both bought and sold properties through Tonges estate agents we have found them to be outstanding throughout the whole process. Staff were always so friendly and helpful and always keep you informed about the process. Without any doubt or hesitation we would strongly use them time and time again.
5/5
TrustpilotIan Tonge helped us both sell and buy…
Ian Tonge helped us both sell and buy properties recently we found the whole process very easy with great communication throughout that gave us confidence to know we were in safe hands. We would not hesitate to recommend Ian Tonge estate agents. Steve Russell
5/5
TrustpilotSmooth transaction
I sold my mother's High Lane bungalow in Spring '26 through Ian Tonge. While initial price guidance proved a touch optimistic, a modest cut in asking price produced a decent number of viewings. After accepting an offer the process was smooth enough and I was kept well informed on the progress.
5/5
Trustpilot4 Houses sold for us - Fantastic Company - Thank you!
My family have used Ian Tonge for many years to sell our homes and yet again have just completed a very difficult very fast moving sale that took just 5 weeks from start to finish. Highly professional, dedicated company that works for you and has fantastic communication from start to finish. Their knowledge, continuity of exceptional staff. A pleasure to have on my side and far better than any internet company. I would be happy to give them a personal reference if required. Charlotte Mellor
5/5
TrustpilotSold through Ian Tonge recently
Sold through Ian Tonge recently, completely stress free. Highly recommend
5/5
TrustpilotI bought a house through Ian Tonge…
I bought a house through Ian Tonge recently and they communicated everything efficiently from start to finish. As a first time buyer, Steve, Caitlyn and Madeline were so helpful with every question I had. If I choose to sell in the future I’m using Ian Tonge ⭐️⭐️⭐️⭐️
5/5
TrustpilotEstate Agent That Knows Their Stuff
We recently sold our lovely semi-detached house with Ian Tonge Property Services in High Lane. We had four agents around, initially two from Disley, one who works under an online umbrella, and Ian Tonges. The valuations were very varied, but I trusted Jason Tonge as he grew up in the area, and I felt his knowledge was far superior than the other agents. We went with his valuation, and he was spot on, which meant the calculations we had done enabled us to move to our dream home. Great team, very friendly and professional. I would recommend them to anyone.
5/5
TrustpilotWish I had used Ian Tonge before!
I chose to sell me property through Ian Tonge after a friend recommended them. I am pleased to say she was spot on! Having sold a few properties in the area i wish i had used them earlier because they are by far and away the most knowledgeable, efficient and experienced agent i have used. The whole team made the entire process a seamless one when it could have been very stressful. From start to finish i was impressed with their guidance which was spot on. You can really tell they know their stuff and what an advantage it was to have someone local who knows the area inside out!
5/5
Trustpilot1st class Estate Agent-highly recommended
I’ve had amazingly good service from this Estate Agent, Ian Tonge. The estate agents are not always known for diligence, tact and charm, but this company is different. As their client you get 5* treatment from day 1. They are prompt to act on any request, and the staff communicate well. They are always polite and professional but most of all - they listen. My sale was a bit slow and complicated but I couldn’t have asked for a better service. They’re a class above any Estate Agent Ive encountered before. I hope never to have to move again but should I need to, there’s no other firm I would use.
1/5
TrustpilotAvoid at all costs
Dealing with this sales agent has been an absolutely awful experience from start to finish. Communication is poor, promises are made and then quietly ignored, and basic professionalism is completely lacking. They are evasive when asked direct questions, slow to respond when it suits them, and suddenly very quick to apply pressure when it benefits them. Information is drip-fed, details change depending on who you speak to, and you’re left constantly chasing for clarity that should have been provided upfront. I would strongly advise anyone buying or selling to look elsewhere. There are plenty of agents who can do the job without wasting your time or treating people with such disregard.
2/5
TrustpilotWe bought a property through the hazel…
We bought a property through the hazel grove branch, it was very traumatic the agents wasn’t very forth coming In any part of our sale, they wasn’t very unprofessional on the day one of there agents handed the keys over she said she thought that a developer would of bought the property which explained all the delays and lack of interest from the agents .
1/5
TrustpilotUnhelpful and failed to respond
I contacted Ian Tonge regarding 2 properties in January which came on the market around the same time, my son was relocating back to the U.K. and needed a home for his family. I called in and spoke to a lady called Elaine/Eileen, who was quite abrupt saying an offer had been received on both properties, however one of them was still taking names and offers! I did find this extremely unprofessional and wouldn’t encourage gazumping at all, but I left my details as they were what my son wanted in the right area hoping that a sale may fall through. A few months passed and nothing so I emailed the agents in March as I walked past regularly and the for sale sign still present. However no reply at all! This property was mid June before the board changed, very unhelpful and I wouldn’t use for selling or buying personally.
5/5
GoogleI cannot begin to put into words the positive experience i had with selling my late Mother's house through Ian Tonge Property Services in High Lane. I live 240 miles away from the house being sold, but whenever I needed any help, no matter what it was, Tonge's stepped in. Apart from their invaluable advice, they also arranged for a Pest Control person to visit to deal with a mouse infestation, arranged an electrician to visit when there was an electrical problem, and arranged for a heating and plumbing engineer to visit. They even offered to visit the house on a weekly basis and check it over in order to validate the house insurance. This was all done at no extra cost. Without Tonge's and their constant updates and help I don't know how I would have managed. I would not hesitate therefore, to recommend Ian Tonge Property Services. They are simply the best!
5/5
GoogleLovely staff on the rental side.
5/5
GoogleI recently sold another property with Ian Tonge's and as per usual the process was a breeze! Professional as ever and they kept in contact with me at every stage of the process. I couldn't recommend them highly enough!PositiveProfessionalism
1/5
GoogleAvoid this agent at all costs- recently used them to purchase a property which an offer was agreed and paperwork begun. Almost 2 weeks into the sale the agent called to inform us we had been “gazumped” and this agency actively promote and support offers being taken on properties that have pretty much sold. Left to foot the cost of solicitor bills with the agent denying they’ve shown the property to others after our agreed sale. Out for how much money they get for properties by trying to begin bidding wars and lying to cover their tracks- not illegal just immoral and gazumping not supported by many other estate agents. Avoid Stephen in particular who is condescending, unhelpful and professionally un trustworthy.
Good evening Chloe, I have seen your posted this evening and although I can understand your disappointment, legally as estate agents we have to put all offers forward to our vendors. To clarify the point it’s the owners of the property that make the final decision. The points you have stated are not correct and I am very happy for you to come into our office and discuss the matter professionally.
5/5
GoogleI have recently used Ian Tonge Property Services at their Hazel Grove office, as I needed to find a new house tenancy quickly due to the property I was renting coming to an end and going up for sale, after identifying a property being for Let on their website, I called the office and requested a viewing, both Pip and Angela in the tenancy team at the Hazel Grove office were fully understanding to my needs, from the first contact and initial viewing of the property to the application, searches and administration the whole process was quick, seamless and very professional, all was incredibly easy, no issues from start to finish, all carried out with the attention and care I hoped for. I would wholeheartedly recommend anyone who is looking for a tenancy or house let in the Stockport/Hazel Grove area to review the Ian Tonge Property and letting Services website, altogether a very professional and personal service, all conducted quickly and easily with no fuss or stress, 10/10.
2/5
TrustpilotCalled Ian Tongue for a valuation on my…
Called Ian Tongue for a valuation on my house. And the son of Ian Tongue came out. As far as first impressions go, not fantastic. He spoke over me. Ignored what J was telling him. Told me that he sold "loads of this type of House and already had a listing ready" and put a value in about 15% lower than everyone else. He was just interested in churning the houses out and getting his fixed fee. When he sent me a follow-up email it was full of typos and spelling mistakes as was the pre-prepared pack that he had done. When I pointed this out he told me not to worry about it and to trust in the process. Overall a fairly amateurish setup that just seems interested in fast turnaround and getting you on their books. I would not recommend.
5/5
GoogleWe used to buy property through Ian Tonge agent. The houses in Ian Tonge agents mainly look good and the service was professional and friendly. This time we tried to connect the agent again to enquire some property selling issues. Steven … More
5/5
GoogleI recently sold another property with Ian Tonge's and as per usual the process was a breeze! Professional as ever and they kept in contact with me at every stage of the process. I couldn't recommend them highly enough! More
5/5
GoogleI have used Ian Tonge property numerous times and found the team/company to be insightful and supportive throughout my buying and selling of houses. I would use their services again, and would recommend the company for anyone looking to sell or let within the Stockport area.
Thank you Andy for your positive feedback, so pleased we could assist you again in the sale of your property and recommend our services to other potential sellers.
5/5
GoogleIan Tongue were great to deal with for our property sale. They always got back to us promptly and advised where everything was up to. We would use them again if the need arises. Special thanks to Elaine and Christine.
5/5
GoogleWhilst selling my property, i received great service from this estate agency. They were so hopeful in every aspect i needed. I highly recommend this company for either selling or buying any property
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Hazel Grove has the most, with 61 reviews rated 3.9 out of 5, followed by High Lane with 33.
The two Ian Tonge Property Services Limited offices, by town:
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