Trusted Agent profile

Ian Tonge Property Services Limited estate agents in Hazel Grove and High Lane

3.8

★★★★★ Good

69 reviews across 2 offices and 3 platforms

Ian Tonge Property Services Limited has two offices, in Hazel Grove and High Lane. Together they have 69 reviews on three platforms, rated 3.8 out of 5 overall.

Google logo

4.2 / 5

44

Reviews on Google

All 2 offices

Facebook logo

3.0 / 5

4

Reviews on Facebook

Business-wide

Trustpilot logo

21

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Our offices

Ian Tonge Property Services Limited's two offices, most reviewed first. Each has its own page.

Latest reviews from every Ian Tonge Property Services Limited office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Ian Tonge Estate Agents High Lane…

Ian Tonge Estate Agents High Lane office is an outstandingly professional Estate Agents office. William, Elaine, Victoria, and Jan were incredible to work with. In all our dealings they were knowledgeable, professional, polite, and personable. Initially we selected four local estate agents to appraise and value our property. In every metric you could consider, Ian Tonge in High Lane were exceptional, and a country mile better than the competition. The gulf was vast in every way, from presentation and professional advice to communication and diligence. As an example, we lived at the head of a small Close and William, the branch manager, parked off the Close away from the property, so the Close did not look like a car park when viewings took place. None of the other agents did this. I would say I am an awkward customer, an estate agents’ worst nightmare. I have exacting standards requiring clear communication and insisted on strict vetting procedures for viewings. The High Lane branch of Ian Tonge Estate Agents delivered in every aspect, acting consistently in a professional and friendly manner, with excellent clear, and honest communication, even when it was something I did not want to hear. Perfect. Via William and Elaine, the main negotiators, we obtained multiple offers from interested parties, and we then accepted the best offer in terms of value and the buyer’s status, who had the benefit of a short, advanced chain. Unfortunately, we struggled to find a suitable property for ourselves to complete the onward chain, and when we did, it transpired through our conveyancing that the property had a title defect meaning we could not proceed. During this time, William and Elaine managed all the parties with clear and timely communication. We then identified another property that met our needs, which was in the initial stages of being built. The timeframe of circa 6 months plus to complete our chain was too long to wait for our buyers, who decided to withdraw their offer. Despite the setback, William and Elaine remained calm, positive, and 100% focused on securing a new buyer. Using the feedback from previous viewings and taking on board the advice of William as our agent we made improvements to the property, updated the marketing and relisted, whilst increasing the sale price to reflect the market and the improvements made. Once again William and Elaine vetted viewing prospects to deter time wasters and ensure only serious parties viewed the property. Within four weeks we had three interested parties and a buyer in a short chain. This was despite the cessation of the stamp duty holiday. More importantly, the expectations of the parties in the chain were expertly and perfectly managed by William and Elaine in relation to our timeframes for our onward purchase. Once we accepted the offer, William and Elaine continued to progress the transaction through the various stages including survey, exchange, and completion. In our view they were 100% committed to the process from start to finish, and their expertise and skills ensured we marketed the property to its full potential, and to the correct prospects to obtain the best results for all. Would we recommend the team at Ian Tonge High Lane office? Without hesitation and in every aspect, we could not fault them.

ABK · 7 February 2022 · Ian Tonge Property Services Limited High Lane

5/5

Google

We recently used Ian Tonge Estate agents in High Lane and I can honestly say that we were delighted with their excellent service at all times, they went beyond what was expected and We would recommend them to anyone wishing to sell their property. Thanks again Will and team.👍PositiveResponsiveness, Quality, Professionalism

David · 26 January 2022 · Ian Tonge Property Services Limited Hazel Grove

1/5

Trustpilot

Appallingly-amateur Estate Agents

On Thursday 5th August 2021 Ian Tonge placed a bungalow on Rightmove. It was on Kinder Drive, Marple, right next to the canal and Marple locks. On Sunday 8th August I went for a walk around the property and the road, it was everything I had ever wanted as I have walked up and down Marple Locks hundreds of times. I called them that afternoon to arrange a viewing. I was told by a charming lady that, at the seller’s solicitors’ insistence, they were only offering viewings to potential buyers who had already sold their property or were cash buyers. I explained that I had sold and completed on my house sale in July, and so was a cash buyer. She said that I was in the perfect situation for the sellers and their solicitors, and that someone called Will was compiling a list and would be in touch in the next day or two. I heard nothing, and so called Ian Tonge on Friday 13th August. I spoke with a young female jobsworth, who told me that they had already arranged 40 viewings, and that there were another 60 who would NOT get a viewing. One hundred potential purchasers who had already sold or were cash buyers??? Really??? I explained what had been said on the previous Sunday to this young lady, but she was insistent that they were treating everyone on a ‘first come, first served’ basis. Really?? So I wasn’t even in the first 40 cash-ready potential purchasers, within three days of the property going on the market??? Utterly ridiculous. Some young jobsworth who couldn’t be bothered checking on my details. Some young jobsworth who simply passed me off as being too late, I was already behind at least 40 other cash buyers. What a bunch of pathetic amateurs. I will not be dealing with Ian Tonge again. Ever.

Alan · 14 August 2021 · Ian Tonge Property Services Limited High Lane

1/5

Google

Rude and never called me back.

Hanna · 20 June 2021 · Ian Tonge Property Services Limited Hazel Grove

Agent replied · 19 June 2024

Hi Naz, I have just read your review, I am surprised to hear our staff were rude as they have all worked for me for years and have glowing references. Please enlighten me on why and what we’re they to ring back on ! Was it a rental or sales property ? Thanks Jason tonge

5/5

Google

I called into the Hazel Grove branch to enquire about buying a property and found all the staff extremely helpful. They were a pleasure to deal with & I would definitely recommend Ian Tonge. Thank you for all your help.

Andrew · 20 June 2021 · Ian Tonge Property Services Limited Hazel Grove

1/5

Trustpilot

lies

This company has made me ill. For 12 months after I paid them £12000 and a deposit. We have had asbestos, tools ruined through holes in the garage roof damp is also in the kitchen. Reported every week and been treated as a second class citizen I have requested documents from them under freedom of information act. I was told the house might be for sale spent loads on it to be told no not enough! well we have had enough

Pendolino · 8 October 2020 · Ian Tonge Property Services Limited High Lane

5/5

Google

I have enjoyed very positive dealings with all the staff at Ian Tonges, I found all the members of staff I spoke with were very knowledgeable and helpful to me, the courtesy and professionalism I received was most welcome, I would not hesitate to recommend them to others.PositiveResponsiveness, Professionalism

Steve · 30 August 2020 · Ian Tonge Property Services Limited Hazel Grove

5/5

Facebook

Purchased and sold through Ian Tonge Property Services. Excellent service and knowledgable on the whole process. Five star service thank you.

Jason · 13 July 2019 · Ian Tonge Property Services Limited High Lane

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Ian Tonge Property Services Limited

Which Ian Tonge Property Services Limited office has the most reviews?

Hazel Grove has the most, with 61 reviews rated 3.9 out of 5, followed by High Lane with 33.

Where are the Ian Tonge Property Services Limited offices?

The two Ian Tonge Property Services Limited offices, by town:

  • Hazel Grove: 176/178 London Road, Hazel Grove, SK7 4DJ
  • High Lane: 150 Buxton Road, High Lane, SK6 8EA

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