★★★★★ 5/5
GoogleI recently purchased a property through Horton and Garton - working directly with Phil Coombes. Phil was professional, thorough and diligent throughout the process - particularly in negotiating the price and managing expectations of all parties in what was a tricky chain. I would recommend Phil and the Horton and Garton team.
A · 24 October 2017 · Horton and Garton London (176 King Street)
Agent replied
Hello Jason, Thank you for your review. Phil's best efforts and some serious patience "down the chain" we got there... eventually. Another lesson learned and another good reason to avoid the "call centre estate agents"... I trust you are settling in to your new home well and hopefully by now you are out of the boxes! Best wishes and we will see you shortly. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleWe have been so impressed by the service given by Horton & Garton, and Phil in particular.
Their service has been very personal and focussed on what we are looking for. He al aye goes the extra mile!
Alice · 1 October 2017 · Horton and Garton London (176 King Street)
Agent replied
Dear Alice, Thank you for your review. Phil could be a long distance runner as he is always going the extra mile and going above the call of duty in his work. Phil's approach to customer service outshines the competition by miles too and he is truly on top of his game and a stand out performer amongst West London estate agents. On behalf of all of the sales team we wish you all the very best with your move. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI dealt with Horton & Garton with the help of Phil who provided excellent service and support, making it a smooth and pleasurable experience. I am certainly happy to recommend them.
Claudia · 1 October 2017 · Horton and Garton London (176 King Street)
Agent replied
Good morning Claudia, Thank you for your review. On behalf of all the sales team here at Horton and Garton, especially our top salesman Phil Coombes, we wish you all the very best in your new Brook Green home and no doubt we shall see you shortly either in the Havelock Tavern, Bird in Hand or Queen's Head! Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleGreat lettings agency and an inventive, forward-thinking company wanting to embed itself in the local community. Staff are relaxed, knowledgeable and efficient. We feel we're in safe and honest hands with H&G.
Lys · 1 October 2017 · Horton and Garton London (176 King Street)
Agent replied
Thank you Lys for your wonderful review and testimonial. We have had the pleasure of working with you now for many years and the Horton and Garton team members have not changed over the time so you know us all very well. You are right that our lettings team are notches above and well ahead of our corporate competitors whose staff come and go through their revolving doors faster than a boxing day shopper!
Ashley Clements and Germain Gulevic run very smooth processes and systems which our landlord clients and tenants benefit from and we would welcome the opportunity of working with other local west London Landlords and their properties. Best wishes, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleMy wife and I started losing faith with estate agents when Phil and Paul knocked on our door. Thanks to them we made the right choices in order to sell our place. Also, while looking at a new one, they perfectly understood what we are looking for and we are not wasting time with uninterested visits anymore.
In other words, they are everything you need from an estate agent.
Christophe · 1 October 2017 · Horton and Garton London (176 King Street)
Agent replied · 30 September 2023
Dear Christophe and Alice, Thank you very much for your kind review. Both Phil and Paul share self loaded and dynamic work ethics which elevates them well above their rival competitors among all west London estate agents They are very much at the top of their profession and they are consistent performers in creating and making business happen, getting buyers and sellers moving and are forever going the extra mile. On behalf of both the Horton and Garton Chiswick office and our Hammersmith & Shepherds Bush office our very best wishes. John Horton MNAEA MARLA
★★★★★ 4/5
GoogleMartyn Richards at H&G was very proactive and eager to help us let the best place. Even though we found a property with another agency, I have a positive experience of dealing with H&G.
Alex · 1 October 2017 · Horton and Garton London (176 King Street)
Agent replied
Dear Alex, Thank you for your email and kind review with regards to my colleague, Martyn Richards best efforts to introduce you to a property. Best wishes settling in to your new west London surroundings and home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleThanks to Ashley and his Lettings team, we were able to secure a property ideally suited to our needs and perfectly located with only 3 weeks to go before moving out of our old place.
In fact, the whole Horton & Garton team could teach a few lessons to other estate agents about the meaning of service and of 'going the extra mile'.
Thank you Mr Clements, Jamie, Aggie, Rebecca and the 'other' Ashley!
Olivier, Adeline, Gaia and Melisande
Olivier · 1 October 2017 · Horton and Garton London (176 King Street)
Agent replied
Olivier and family, Thank you for the 5 Star Rating! The power of praise... Enjoy your new surroundings and I trust you are all now settling in well to your new house and home. On behalf of all the members of team in the office all the very best and no doubt we will be seeing you in Ravenscourt Park soon! Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI have been using Horton Garton for years , thought to this agent bought and sold many properties.
They do give me very professional services over the years . Specially Martin , Phil and Ashley
If you want a good local agent , then I would fully recommend to use Horton Garton .
Jamie · 1 October 2017 · Horton and Garton London (176 King Street)
Agent replied
Jamie, Thank you very much for your review. We have known each other for a long time now and have worked together as a buyer, landlord and vendor for over 15 years. Here's to the next 15 years! Onwards and upwards... Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleHaving bought our home through John it was only fitting we used H & G when we had to rent it out. Ashley and his team were the height of professionalism and in ( literally) no time Agatha had arranged the perfect tenants.
Germain in operations and Ashley Prouse in property management ensured everything was handled with the very least of fuss.
If you're buying, selling or renting in W6 I can't understand why you would go to anyone else; this is THEIR patch. Thanks guys ( and ladies )
Joe · 1 October 2017 · Horton and Garton London (176 King Street)
Agent replied
Joe and Wendy, Thanks for the super review and name dropping the HG stars in the team who do make the genuine difference in the process. We relish and love working with the very best properties and of course the very best landlord clients too... Your Ravenscourt Park home is in safe hands with the rental and management team and we look forward to seeing you back in Hammersmith soon or watching the rugby in the Millennium Stadium with you later this Autumn! Kind regards John Horton MNAEA MARLA
★★★★★ 5/5
GoogleA rare find in the baffling world of London estate agents. The small team at Horton & Garton are professional, focused, efficient and have extensive local knowledge and contacts. Our vendor happened to be elderly and struggling with the complexities of her move. The care that was extended to her was exemplary, and went far and away beyond the normal role expected of a London agent. Horton & Garton may not be the biggest estate agents on the block, but they are certainly one of the best.
If you register with Phil Coombes you will be beautifully looked after.
Sara · 1 October 2017 · Horton and Garton London (176 King Street)
Agent replied
Hello Sarah Jane, Thank you for your wonderful review and super testimonial. Having lived on the very same side of the road that you have moved to I know that you are going to really enjoy living in your new home within St Peters Conservation Area. On behalf of all of the team here at HG we wish you the very best and I am sure we will be crossing paths and catching up in in The Cross Keys, The Carpenters Arms or Davina's very soon! Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleMy girlfriend and I purchased our first home through Horton & Garton (Martin Clements) and we were thoroughly impressed with their professionalism throughout. Martin was a pleasure to deal with and we will definitely be looking to utilise his services on either our next sale or purchase.
Ross · 1 October 2017 · Horton and Garton London (176 King Street)
Agent replied
Hello Ross and Adriana,
Thank you very much for your wonderful review which is recognition to my colleague and our Horton and Garton Sales Manager, Martin Clements efforts in brokering and negotiating your purchase and the sale. Having worked with Martin since he started within the industry (12-13 years ago now) I know only too well that his knowledge and expertise developed within the industry is unrivaled and if you had to pick only 3 of the very best estate agents with the hundred plus agents working in Hammersmith, W6 today Martin would have to be, and is, first choice and if he is not in your top 3... personally and professionally, I would just have to agree to disagree...
We look forward to working with more buyers and sellers like yourselves and I'm sure we will see you very soon. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleVery good experience through the whole process of selling during a very changeable time - post Brexit. John Horton kept us updated in the early stages and Martin Clements who handled our sale was thoroughly professional throughout and a pleasure to deal with. He gave good, honest advice and was always consistent in his reasoning which helps to inspire confidence. Communication around Viewings was always good with helpful feedback soon after & quick responses to every request. H&G really know the Hammersmith area well and give a high quality service. I would use them again and am happy to recommend them.
Marian · 1 October 2017 · Horton and Garton London (176 King Street)
Agent replied
Dear Maria, Thank you very much for your glowing review. It was a genuine pleasure working you and your property sale and Brackenbury Village house. The team effort ensured we realised the best buyer and Martin's expert negotiations and handling achieved best price. I must say another text book estate agency property sale and hopefully we will have the opportunity of working with many other similar family houses and clients like yourself going forward. On behalf of all of the sales team we wish you all the very best with your move and settling in to your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleAfter contacting several agencies we went forward with H&G to sell our flat as they sounded professional, knowledgeable, and honest. It was the best decision we could have taken. After a few weeks we had a secure buyer and a few weeks latter the flat was sold. Aneta, Martin and John always kept us updated and even helped the solicitors sourcing some information. Selling can be stressful, but H&G professionalism and honesty made all the process very smooth. I would strongly recommend their services.
Emanuel · 1 October 2017 · Horton and Garton London (176 King Street)
Agent replied
Good evening Emanuel and Carina, Thank you for your testimonial and kind words.
Working with the best properties and clients is what makes our job so much more straight forward.
We enjoyed working with you and your Hammersmith, Brackenbury Village property and on behalf of all of the sales team we wish you and the family all the very best for life in your new home. John Horton MNAEA ARLA
★★★★★ 5/5
GoogleSo unlike the other letting agencies in that they are NOT aggressive nor does one get the feeling of being a mere number. Everyone with whom we have had contact has been courteous, professional and pleasant.
Yolanda · 18 June 2017 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Thank you Yolanda for your wonderful review. Ashley Clements and the whole front facing lettings team and Germain Gulevic and his management and accounts team work to a very professional industry standard and it is always pleasant to hear such positive customer service feedback. Thank you. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleReally happy with H&G. Very professional from beginning to end and helped us achieve a good price in difficult market. We were very impressed how Martin kept the momentum going post-offer keeping everyone in touch to ensure we got to exchange and completion on time. Wouldn't hesitate to recommend John and the team.
Becky and John Mackeonis
John · 18 June 2017 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Dear John and Becky, Thank you for your comments and review. Working with any family house in the St Peter's Conservation Area is, and has always been a genuine pleasure. All the very best for the house improvements in Cornwall and I trust you are seeing more of the summer there than we are here! All the very best. Kind regards, John Horton Horton MNAEA MARLA
★★★★★ 5/5
GoogleAfter contacting several agencies we went forward with H&G to sell our flat as they sounded professional, knowledgeable, and honest. It was the best decision we could have taken. After a few weeks we had a secure buyer and a few weeks latter the flat was sold. Aneta, Martin and John always kept us updated and even helped the solicitors sourcing some information. Selling can be stressful, but H&G professionalism and honesty made all the process very smooth. I would strongly recommend their services.
Emanuel · 18 June 2017 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Good evening Emanuel and Carina, Thank you for your testimonial and kind words.
Working with the best properties and clients is what makes our job so much more straight forward.
We enjoyed working with you and your Hammersmith, Brackenbury Village property and on behalf of all of the sales team we wish you and the family all the very best for life in your new home. John Horton MNAEA ARLA
★★★★★ 5/5
GoogleA professional and very knowledgeable sales team that goes the extra mile to ensure the transaction goes through smoothly. I would definitely use them again in the future, and recommend them without reservations.
Ivana · 16 March 2017 · Horton and Garton London (176 King Street)
Agent replied
Thank you Ivana for your kind words and testimonial. It was a genuine pleasure working with you and your property. Hopefully we will be working with many more clients like yourself. Julien, Martin and Catie worked very well to close the sale on best terms for you.On behalf of all the team best wishes for summer 2016. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleHorton and Garton provided us with a first class service throughout our tenancy. From looking at the properties initially where being shown around was helpful and not-at-all pushy, through to the tenancy itself where we found that Horton and Garton were always available without being overbearing. In particular, I would note the ease of finishing our tenancy which can sometimes be a fraught process with a less professional agency. Overall, I would absolutely recommend them.
A · 24 October 2016 · Horton and Garton London (176 King Street)
Agent replied
Thank you Edward for your review and comments on your recent renting experience (from a tenants perspective) with the Horton and Garton team.
Often is the case that the real hard work and detail in any rental agreement is from the "back office" team and their role in the smooth start and end to any tenancy and your review is 'music to my ears'.
Best wishes with your move and settling in to your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleH&G provided efficient and proactive support throughout the sale process and I look forward to working together again.
Mitesh · 1 October 2016 · Horton and Garton London (176 King Street)
Agent replied
Great work all round... A huge team effort from the sales department in clinching the deal and seeing through the buyers through from point of sale through to the exchange and completion. On behalf of all of the sales team we wish you all the very best with your move to Chiswick and do keep in touch. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI can't fault the service provided by Martin, Julien and John on the sale of our flat. They offered clear, sensible and realistic advice and the sale went through quickly and smoothly, without hiccups. Having originally tried selling with an online agent, and received no service at all (and virtually no enquiries), I have to admit that in the end H&G's fee was well justified, for their excellent local knowledge and professionalism.
Ann · 1 October 2016 · Horton and Garton London (176 King Street)
Agent replied
Thank you Ann for the opportunity and proving the point that the local property professionals achieve best price over the online portals. All the very best in SW15 and do enjoy the summer! Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleHorton and Garton provided us with a first class service throughout our tenancy. From looking at the properties initially where being shown around was helpful and not-at-all pushy, through to the tenancy itself where we found that Horton and Garton were always available without being overbearing. In particular, I would note the ease of finishing our tenancy which can sometimes be a fraught process with a less professional agency. Overall, I would absolutely recommend them.
EHBH · 1 October 2016 · Horton and Garton London (176 King Street)
Agent replied · 30 September 2023
Thank you Edward for your review and comments on your recent renting experience (from a tenants perspective) with the Horton and Garton team.
Often is the case that the real hard work and detail in any rental agreement is from the "back office" team and their role in the smooth start and end to any tenancy and your review is 'music to my ears'.
Best wishes with your move and settling in to your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleReally happy with H&G. Very professional from beginning to end and helped us achieve a good price in difficult market. We were very impressed how Martin kept the momentum going post-offer keeping everyone in touch to ensure we got to exchange and completion on time. Wouldn't hesitate to recommend John and the team.
Becky and John Mackeonis
John · 1 October 2016 · Horton and Garton London (176 King Street)
Agent replied
Dear John and Becky, Thank you for your comments and review. Working with any family house in the St Peter's Conservation Area is, and has always been a genuine pleasure. All the very best for the house improvements in Cornwall and I trust you are seeing more of the summer there than we are here! All the very best. Kind regards, John Horton Horton MNAEA MARLA
★★★★★ 5/5
GoogleI have nothing but good words to say about Horton and Garton and their lettings team. Right from the start, Ashley and his team treated me with respect and patience, which made me relax and feel safe in their hands. They found excellent tenants who were willing to pay an above asking price rate, and answered every question I had. Whilst a change in my personal circumstances meant I did not, in the end, proceed with letting my property, I have no hesitation whatsoever of getting Horton and Garton to let or sell my property in the future.
Simon · 23 June 2016 · Horton and Garton London (176 King Street)
Agent replied · 21 June 2024
Good afternoon Simon,
Thank you for your kind words and on behalf of Ashley, the lettings and management team we wish you the very best and if and when, sometime in the future, we can assist with your Hammersmith property we look forward to the opportunity and welcome your business. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleRating only, no written review.
Anthony · 18 June 2016 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Thank you Anthony for the 5 Star Rating!
Kind regards John Horton MNAEA MARLA
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