Trusted Agent profile

Horton and Garton estate agents in London

4.8

★★★★★ Excellent

1,329 reviews across 3 offices and 4 platforms

www.hortonandgarton.co.uk

Horton and Garton has three offices, all in London. Together they have 1,329 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,291

Reviews on Google

All 3 offices

Facebook logo

4.1 / 5

27

Reviews on Facebook

All 3 offices

Trustpilot logo

6

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Horton and Garton's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Horton and Garton is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.

EA Masters by year, 2020 to 2018

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Reviews on Google

Showing 1,291 reviews on Google only. Show every review

5/5

Google

My wife and I started losing faith with estate agents when Phil and Paul knocked on our door. Thanks to them we made the right choices in order to sell our place. Also, while looking at a new one, they perfectly understood what we are looking for and we are not wasting time with uninterested visits anymore. In other words, they are everything you need from an estate agent.

CRi · 26 August 2018 · Horton and Garton London (172 King Street)

Agent replied · 24 August 2024

Dear Christophe and Alice, Thank you very much for your kind review. Both Phil and Paul share self loaded and dynamic work ethics which elevates them well above their rival competitors among all west London estate agents They are very much at the top of their profession and they are consistent performers in creating and making business happen, getting buyers and sellers moving and are forever going the extra mile. On behalf of both the Horton and Garton Chiswick office and our Hammersmith & Shepherds Bush office our very best wishes. John Horton MNAEA MARLA

5/5

Google

Horton and Garten assured us that they would sell our flat - and so they did at our desired price and in pretty much record time. A fantastic result! I cannot fault them in the way that they handled the sale, especially Phil Coombes. We were kept regularly updated via emails and phone calls. The whole process was incredibly stress free and efficiently managed by the whole team. Thank you!

Joanna · 26 August 2018 · Horton and Garton London (172 King Street)

Agent replied · 24 August 2024

Hello Jo, Thank you for sharing your client experience with all google users. I was delighted with the result we achieved for you and securing best market price. You listened to our honest, straight forward and marketing advice/guidance and appointed Horton and Garton. When we are working with the very best properties and vendor clients I genuinely believe our sales team's property knowledge and experience working with the very best willing and able buyers make the point of difference of whether a property sells or does not... Best wishes from my colleagues Phil, Martin and myself. John Horton MNAEA MARLA

5/5

Google

Rating only, no written review.

Anthea · 22 June 2018 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you Anthea for leaving a 5 Star review. John Horton MNAEA MARLA

5/5

Google

Simply a great experience working with Paul. You will very hardly find anyone who’s as knowledgable and professional as him. He knows the area inside out.

Andrea · 22 June 2018 · Horton and Garton London (161)

Agent replied · 20 June 2024

Hello Andrea, Thank you so much for your kind words - especially as you've dealt with so many other local agents! It was a pleasure sourcing your house on Sutton Lane South for you and your family. I have no doubt you'll love living in the Fauconberg Village area. If you ever require advice, you know I'm at your service. Wishing you a lifetime of happiness here in Chiswick... Paul Cooney MNAEA

5/5

Google

Rating only, no written review.

Tom · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Tom, Thank you for sharing your 5 star review on the site. The sales team, in particular Phil and Martin, worked especially hard in closing the sale on your Shepherds Bush property. Onwards and upwards... John Horton MNAEA MARLA

5/5

Google

Very positive experience from the Lettings team, very helpful and approachable

Sotiria · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Sotira, Thank you for sharing your review as a Horton and Garton tenant. On behalf of my colleagues Ashley, Aggie and Martyn and all the lettings team we wish you all the very best with your new move to North London... John Horton MNAEA MARLA

5/5

Google

We have enjoyed great service on both the sales and lettings arms of Horton and Garton and we would highly recommend them.

Lewis · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Dear L & K, Thank you for your review... what can we say about your wonderful Brackenbury Village house sale...Most definitely the quickest sale of the year from our initial visit and valuation to exchange of contracts all within 3 weeks which shows what can be managed when working with both willing and able buyer and seller plus first class solicitors and of course the market leading estate agent! On behalf of all the sales and the lettings team do enjoy your summer and the family holidays and no doubt we will see you soon! John Horton MNAEA MARLA

1/5

Google

I called this agency looking for a flat in the area, I found the guy I spoke to very rude and arrogant, totally unpleasant to deal with. They asked my so many intrusive questions about my finances, income, etc, only to then tell me they didn't have any properties available, waste of my time.

John · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Dear Mr Imgrim, I have checked our database and there is no record of you registering in our office and may be your complaint is SPAM? If your call and registration was genuine it was unfortunate that you felt this way. Qualifying all tenants and purchasers is an integral part of the process of the applicant registration process and establishing prospective viewers ability to proceed prior to arranging appointments to view. This is part of our service to our HG clients ensuring we are working with willing and able parties with every property search. Here at Horton and Garton we take pride, as you will see in our many other testimonials, with our customer service registration so please do not hesitate to contact me personally at the office and I will ensure that I will exclusively take care of your search. Kind regards John Horton MNAEA MARLA

5/5

Google

We have been so impressed by the service given by Horton & Garton, and Phil in particular. Their service has been very personal and focussed on what we are looking for. He al aye goes the extra mile!

Alice · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Dear Alice, Thank you for your review. Phil could be a long distance runner as he is always going the extra mile and going above the call of duty in his work. Phil's approach to customer service outshines the competition by miles too and he is truly on top of his game and a stand out performer amongst West London estate agents. On behalf of all of the sales team we wish you all the very best with your move. Kind regards, John Horton MNAEA MARLA

5/5

Google

We dealt with Phil and found him extremely professional, friendly and useful during our house search. He goes above and beyond and was able to help us complete on time. Thank you!!

Erin · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Dear Erin, Thank you for your super review. Phil has a growing fan club of admirers and he is, without doubt, one of a very few select estate agents working today in west London who are at the top of his/her profession! Your purchase is what I would call " text book estate agency " which meant working with ' willing and able' buyer - seller and respective solicitors and also the estate agent and not forgetting the mortgage broker. One of the speediest transactions of the year; proving the point a sale can be agreed and completed within a 4 week period with everyone working together!! Well done and best wishes moving settling in to your new Brackenbury Village home. Kind regards John Horton MNAEA MARLA

5/5

Google

Martin is absolutely lovely and helped me patiently find my perfect home. He knew exactly what I was looking for. I would highly recommend working with this real estate agency !

Aline · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Good evening Aline, Thank you very much for sharing your positive experience of Horton and Garton review with all google users. You only have to speak with Martin Clements for 1 minute for him to know what could be the perfect property for you and he has a very good understanding of what is 'the good, the bad and the... indifferent' in a buyers wish list! Kind regards, John Horton MNAEA MARLA

5/5

Google

As a prospective cash buyer I am very impressed by H and G. Excellent advice from John and Martin. Phil works tirelessly to puts suitable buyers and sellers together. Highly recommended

Vivien · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hi Vivienne, Thank you for sharing your review with all google users. We look forward to working with you in 2018. Best wishes, John Horton MNAEA MARLA

5/5

Google

Horton and Garton were extremely attentive and professional through a very fast purchase; I would recommend them to anyone . Our agent was the phenomenal Phil Coombes.

Howard · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Thank you for sharing your review. Phil is one of the most pro active agents working in Hammersmith today and is well known for going the 'extra-extra mile' for his buyers and sellers; also there was a lot of unseen telephone conversations and hard work from Martin Clements overcoming the challenges and deadlines of this particular conveyance transaction. Another text book Horton and Garton sale. Best wishes with your move and a BIG welcome to Brackenbury Village and your new Hammersmith home. Kind regards, John Horton MNAEA MARLA

5/5

Google

Efficient, professional and civilised to deal with. As a landlord, I liked the fact that H&G take a constructive, 'win-win' approach to landlords and tenants. They've been most helpful in prioritising a schedule of works and in getting the first stage completed in record time. I was also impressed by H&G's involvement with the community.

Susanne · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Good evening Susan, Thank you for sharing your review of Horton and Garton and the service standards you have received via our residential lettings and management team. The "back office management team" are often the unsung heroes of the business and it's all down to the proven systems and procedures and the application and diligence of Ashley Prowse, Rebecca Fritsche and Germain Gulevic which ensures the smooth running of the business. Thank you. Kind regards, John Horton MNAEA MARLA

5/5

Google

Finding the right place to live can be difficult but with a right agent the whole experience is much easier ! Aggie was wonderful and nothing was too much trouble for her I do recommend Horton and Garton to anyone that is looking for helpful and understanding agency that is always willing to go the extra mile and really puts your needs first !

Lilianna · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Dear Lilianna, Thank you for sharing your review and testimonial of Horton and Garton lettings with us. Aggie, without a doubt, is one of the very best agents working in West London today. Aggie's unquestionable work ethic and understanding of the particular needs for her clients needs and requirements in their specific property search makes a huge difference in the ability to provide and deliver an excellent first class customer service for both tenant and landlord. Best wishes settling in to your new home. Kind regards, John Horton MNAEA MARLA

5/5

Google

My wife and I started losing faith with estate agents when Phil and Paul knocked on our door. Thanks to them we made the right choices in order to sell our place. Also, while looking at a new one, they perfectly understood what we are looking for and we are not wasting time with uninterested visits anymore. In other words, they are everything you need from an estate agent.

Christophe · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Dear Christophe and Alice, Thank you very much for your kind review. Both Phil and Paul share self loaded and dynamic work ethics which elevates them well above their rival competitors among all west London estate agents They are very much at the top of their profession and they are consistent performers in creating and making business happen, getting buyers and sellers moving and are forever going the extra mile. On behalf of both the Horton and Garton Chiswick office and our Hammersmith & Shepherds Bush office our very best wishes. John Horton MNAEA MARLA

5/5

Google

I have been using Horton Garton for years , thought to this agent bought and sold many properties. They do give me very professional services over the years . Specially Martin , Phil and Ashley If you want a good local agent , then I would fully recommend to use Horton Garton .

Jamie · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Jamie, Thank you very much for your review. We have known each other for a long time now and have worked together as a buyer, landlord and vendor for over 15 years. Here's to the next 15 years! Onwards and upwards... Kind regards, John Horton MNAEA MARLA

5/5

Google

From the initial handling of the viewings, the purchase was handled well. A fairly smooth process, where Phil Coombes was really helpful and accommodating in ensuring I had all the information necessary, prior to exchange. I visited the property several times before exchange in order to obtain quotes, and Phil went above and beyond to ensure this happened. Very pleased with the service.

Aruna · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Good morning Aruna, Thank you for your wonderful review received over the weekend. On behalf of all of the team here at Horton and Garton we wish you all the very best with your move in to your new Shepherds Bush house and new home! Kind regards, John Horton MNAEA MARLA

5/5

Google

An honest establishment with conscientious staff. Horton and Garton was one of the last estate agents we visited in our house hunt, but was the only one that was willing to talk about their offer in relation to other agents' without holding back. In a way, they were the only agent in our experience that did not think for us, but gave us enough information and allowed us to make our own decisions. Aggie (Agatha Tukendorf) helped us through the entire process and was very responsive to our queries.

Purachet · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Good morning Purachet, Thank you very much for sharing your wonderful review. My colleague, Aggie is one of the very best letting estate agents working in Hammersmith today and Aggie's knowledge, experience, all round customer care and relationship building skills always deliver a positive results for both landlord and tenant. Being the established number 1 letting agent in Hammersmith is a credit to all who work within the office and to maintain the number 1 lettings agent across W6 and W12 means applying our own high work ethics and standards when working with the very best properties and clients. On behalf of Aggie and all of the lettings team we all wish you the very best settling in to your new riverside house and home. Kind regards, John Horton MNAEA MARLA

5/5

Google

Having bought our home through John it was only fitting we used H & G when we had to rent it out. Ashley and his team were the height of professionalism and in ( literally) no time Agatha had arranged the perfect tenants. Germain in operations and Ashley Prouse in property management ensured everything was handled with the very least of fuss. If you're buying, selling or renting in W6 I can't understand why you would go to anyone else; this is THEIR patch. Thanks guys ( and ladies )

Joe · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Joe and Wendy, Thanks for the super review and name dropping the HG stars in the team who do make the genuine difference in the process. We relish and love working with the very best properties and of course the very best landlord clients too... Your Ravenscourt Park home is in safe hands with the rental and management team and we look forward to seeing you back in Hammersmith soon or watching the rugby in the Millennium Stadium with you later this Autumn! Kind regards John Horton MNAEA MARLA

5/5

Google

A rare find in the baffling world of London estate agents. The small team at Horton & Garton are professional, focused, efficient and have extensive local knowledge and contacts. Our vendor happened to be elderly and struggling with the complexities of her move. The care that was extended to her was exemplary, and went far and away beyond the normal role expected of a London agent. Horton & Garton may not be the biggest estate agents on the block, but they are certainly one of the best. If you register with Phil Coombes you will be beautifully looked after.

Sara · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Sarah Jane, Thank you for your wonderful review and super testimonial. Having lived on the very same side of the road that you have moved to I know that you are going to really enjoy living in your new home within St Peters Conservation Area. On behalf of all of the team here at HG we wish you the very best and I am sure we will be crossing paths and catching up in in The Cross Keys, The Carpenters Arms or Davina's very soon! Kind regards, John Horton MNAEA MARLA

5/5

Google

We recently sold our flat in Brook Green through the Horton and Garton Hammersmith office (dealt primarily with Phil Coombes) and bought our new flat through the new Horton and Garton Chiswick office (Paul Cooney - Director). We very very impressed with both parties; specifically Paul and Phil were incredibly professional, hard working and a were a real pleasure to deal with!

Alice · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Alice and Geoff, Thank you very much for your kind review and comments with both my colleagues Phil Coombes and Paul Cooney. Your property purchase and sale via Horton and Garton's Chiswick and Hammersmith offices is what I would call an estate agents "text book move"... Both Paul and Phil share similar work ethics continually delivering excellent customer service, working at the highest industry levels ensuring that they are true and genuine market leading west London estate agents. On behalf of all of the sales team we trust you are now out of boxes and your and the family are settling in to your new W4 lifestyle living in your new home. Best wishes, John Horton MNAEA MARLA

5/5

Google

John and Martin are pros. They neither over-price or under-price, which is critical in the current market, and rare among estate agents. They also see to every detail of the scale, and could not be more helpful. It really was an enjoyable experience. We also bought out house through them too. Straight, reliable, and nice people to work with. Couldn't say more. Paul and Lorraine Hardy

Lorraine · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hi Paul and Lorraine, Thank you very much for your wonderful review and kind words. You definitely had the very best garden on the road! Working with your Shepherds Bush house six years ago and then then purchase and now again has been a pleasure and we were delighted to achieve such a positive result and a speedy turnaround closing the deal to another wonderful family. On behalf of Martin Clements and myself plus all of the sales team here at HG who assisted and helped made this move happen best wishes for your new life outside of West London. Kind regards, John Horton MNAEA MARLA

5/5

Google

Disclaimer: I'm usually wary of Estate agents and I know they're not really working for me (as I'm renting) Despite the above my experience H&G (specifically Aggie and Ashley) has been really good. They seem to be decent people and honest. Probably this comes from being a still relatively small/independent business. They've been nice and generally helpful and patient even when bombarded with a lot of stupid questions (stupid from the perspective of a professional estate agent). They also seem to work very hard, so they deserve my 5-stars. Kudos for their good job. Although I'm not planning/hoping to move anytime soon I can only hope my future experiences with Estate Agents will be as pleasant as with Horton and Garton. Keep up the good work. Aldo

Aldo · 18 June 2018 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Dear Aldo, Likewise! I agree with you 100%. It is very refreshing to see and to hear that the people and personalities make the point of difference. On behalf of Aggie and all of the team here at Horton and Garton best wishes settling in to your new Brook Green home. John Horton MNAEA MARLA

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Horton and Garton

Which Horton and Garton office has the most reviews?

London (176 King Street) has the most, with 639 reviews rated 4.8 out of 5, followed by London (172 King Street) with 552.

Where are the Horton and Garton offices?

The three Horton and Garton offices, by town:

Has Horton and Garton won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2018.

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