★★★★★ 5/5
GoogleWe recently purchased a property through Horton Garton. Phil Coombes showed us around a number of properties. He was polite, very informative and had good market knowledge. Once we had an offer accepted Phil managed the process beyond expectations, keeping all parties on their toes throughout so that the transaction went through to exchange without a hitch. Post exchange Phil has been very helpful in getting us access to show builders around before we complete.
I would recommend Phil to anyone looking to buy or indeed sell their home, as he will do a great job. Thanks again.
Henry · 10 January 2019 · Horton and Garton London (176 King Street)
Agent replied · 21 June 2024
Dear Henry,
Thank you for sharing your review and the positive experience working with Horton and Garton, which is always refreshing to hear, on your recent purchase of your Brackenbury Village Hammersmith home. My colleague Phil Coombes has an unrivalled work ethic and has the passion, skill and expertise working with buyers, vendors and solicitors to ensure a smooth transaction from point of sale to exchange/completion. On behalf of us all at Horton and Garton we wish you all the very best in your new home and hopefully you will be able to make it to our new office launch party later this year. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleRating only, no written review.
Nathan · 7 January 2019 · Horton and Garton London (176 King Street)
Agent replied
Thank you Nathan for sharing your Five Star... All the very best.
Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GooglePhil and the team are local experts and very professional. We were impressed with their ability to add value and happy with the result.
A · 24 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Dear Roger, Thank you for your review and for your instructions to work with you and sell your Brackenbury Village, Hammersmith home. My two decades of experience selling properties in Hammersmith tells me when you are working with the very best houses and homes (and clients) we always secure the genuine, willing and able buyers. It was a pleasure working with you. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI recently bought my first property through Horton & Garton, an experience that was eased by Phil’s fantastic communication skills and drive to find solutions throughout the swift process to exchange and completion. I couldn’t recommend the team here more and would certainly look to use Horton & Garton in the future.
A · 24 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Dear Alice, Thank you for your sharing your wonderful review with all readers. Every purchase and sale has its challenges to overcome and my colleague, Phil Coombes's expert knowledge and experience was challenged and fully tested to ensure the sale was closed and you are now moving home today! Well done you and Well done Phil! Best wishes in your new West Kensington home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleExcellent service ! Great interaction with all the team during the whole process. Can only recommend them ! (especially after experiencing 2 of their local competitors...).
A · 24 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Good morning Thiabault, Thank you for sharing your wonderful review with all Google users.
All my colleagues in the sales team particularly, Martin Clements and Phil Coombes, have a great depth of property experience, local market knowledge and genuine customer service which ensures our clients and customers receive an A1 professional service. Best wishes with your onwards move and thank you for the opportunity to work with you and your W12 home. Kind regards John Horton MNAEA MARLA
★★★★★ 5/5
GooglePhil and the team are local experts and very professional. We were impressed with their ability to add value and happy with the result.
Roger · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied · 30 September 2023
Dear Roger, Thank you for your review and for your instructions to work with you and sell your Brackenbury Village, Hammersmith home. My two decades of experience selling properties in Hammersmith tells me when you are working with the very best houses and homes (and clients) we always secure the genuine, willing and able buyers. It was a pleasure working with you. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI am pleased with the service provided by H&G Hammersmith for the letting of my house. It was a pleasure to deal with a knowledgable local agent who was honest, down to earth and fair in their fee structure.
Anthony · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied · 30 September 2023
Hello Anthony, thank you very much for sharing your testimonial of the Horton and Garton lettings team with all google users. Our competitive fee structure “pay as you go monthly” works very well for all our landlord clients. Ashley Clements and the lettings team are the number 1 estate rental agents in West London and our track record is continuously being strengthened by working with the very best properties, landlord clients and willing and able tenants. Thank you for your instructions and we look forward to working with you for many years to come. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleEfficient, professional and civilised to deal with. As a landlord, I liked the fact that H&G take a constructive, 'win-win' approach to landlords and tenants. They've been most helpful in prioritising a schedule of works and in getting the first stage completed in record time. I was also impressed by H&G's involvement with the community.
Susanne · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Good evening Susan, Thank you for sharing your review of Horton and Garton and the service standards you have received via our residential lettings and management team. The "back office management team" are often the unsung heroes of the business and it's all down to the proven systems and procedures and the application and diligence of Ashley Prowse, Rebecca Fritsche and Germain Gulevic which ensures the smooth running of the business. Thank you. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI just sold through H&G and I couldn't have asked for a better service. From listing to completion in just under 11 weeks no one could improve on that! H&G know their market, they know their vendors and they understand what their purchasers are wanting - great stuff. A special thank you to Phil and Martin.
Sara · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Good morning Sarah,
Thank you for your valued business and instructions and sharing your positive experience and review on Google with regards to the high quality of service you received with the sale of your property…
I’ve said it before and I will say it again when we have the opportunity of working with very best properties in Brackenbury village and working with very best clients in Hammersmith, the Horton And Garton sales team will deliver a thorough professional service securing a willing and able buyer on best terms for you and the home. On behalf of all the sales team in the office wish you all the very best for Christmas 2017 and a happy and prosperous 2018. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleExcellent service both as a letting agent and estate agent. H&G have provided me with an excellent rental in a great location in Hammersmith and close to work.
H&G also provided excellent estate agent services, with clear advice, acting on enquiries from viewing, offer, to exchange of contracts. This has been the most straightforward purchase I have done, and delighted with all aspects of the service provided. Thank you!
Cameron · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Hello Cameron, Thank you for sharing your review. Congratulations on your imminent move to your new Brackenbury Village, Hammersmith home. Our approach to our business should be the minimum any buyer/seller - landlord or vendor client should receive in their experience with an Estate Agent and it is reassuring that the buying and renting experience with Horton and Garton has been a great service. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleAggie from H&G was the most responsive, helpful and friendly agent we worked with while searching for a flat to let, and found us a great place that met all of our criteria. Excellent service, especially in the hectic and often uncaring lettings market of London, where we had almost gotten used to incompetence. Deserving of 5 stars.
Will · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Hi Will, Thank you so much for sharing your wonderful review on this platform. Aggie is truly a 5 star agent and has a very strong work ethic which is shared by very few professional letting agents working in west London today. You have a great rental property and I know that you are going to love living in central Hammersmith. On behalf of Aggie and all of the team here we wish you and your house mate all the very best with your studies at Imperial College. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI recently bought my first property through Horton & Garton, an experience that was eased by Phil’s fantastic communication skills and drive to find solutions throughout the swift process to exchange and completion. I couldn’t recommend the team here more and would certainly look to use Horton & Garton in the future.
Alice · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied · 30 September 2023
Dear Alice, Thank you for your sharing your wonderful review with all readers. Every purchase and sale has its challenges to overcome and my colleague, Phil Coombes's expert knowledge and experience was challenged and fully tested to ensure the sale was closed and you are now moving home today! Well done you and Well done Phil! Best wishes in your new West Kensington home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleDisclaimer: I'm usually wary of Estate agents and I know they're not really working for me (as I'm renting)
Despite the above my experience H&G (specifically Aggie and Ashley) has been really good. They seem to be decent people and honest. Probably this comes from being a still relatively small/independent business.
They've been nice and generally helpful and patient even when bombarded with a lot of stupid questions (stupid from the perspective of a professional estate agent).
They also seem to work very hard, so they deserve my 5-stars.
Kudos for their good job. Although I'm not planning/hoping to move anytime soon I can only hope my future experiences with Estate Agents will be as pleasant as with Horton and Garton. Keep up the good work.
Aldo
Aldo · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Dear Aldo, Likewise! I agree with you 100%. It is very refreshing to see and to hear that the people and personalities make the point of difference. On behalf of Aggie and all of the team here at Horton and Garton best wishes settling in to your new Brook Green home. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleMy wife and I recently purchased a property, through Phil at Horton and Garton. Phil was extremely personable and made the whole process a total breeze. Buying a property is usually one of the most stressful experiences, but Phil made it anything but. Thorough, always on top of things and made sure we were kept in the loop about every detail. I cannot recommend Phil and H&G enough.
James · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Dear James, thank you for sharing your review. Best wishes settling into your new home. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleProfessional, polite and helpful service from Martyn and Ashley at Horton and Garton lettings! We were shown two excellent properties that matched our original criteria - no time wasting as with so many agents. Our budget couldn't quite stretch to the place we really wanted in the end, but definitely found that the highest standard of property in the area tends to be listed on H&G. Highly recommended estate agents!
Luke · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Thank you Luke for sharing your review. Both Martyn Richards and Ashley Clements are first class career estate agents and its always a pleasure working with the very best west london properties and clients. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI recently purchased a property through Horton and Garton - working directly with Phil Coombes. Phil was professional, thorough and diligent throughout the process - particularly in negotiating the price and managing expectations of all parties in what was a tricky chain. I would recommend Phil and the Horton and Garton team.
Jason · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied · 30 September 2023
Hello Jason, Thank you for your review. Phil's best efforts and some serious patience "down the chain" we got there... eventually. Another lesson learned and another good reason to avoid the "call centre estate agents"... I trust you are settling in to your new home well and hopefully by now you are out of the boxes! Best wishes and we will see you shortly. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleMartyn at H&G was an excellent estate agent to work with. He took the time to understand our requirements, what we were looking for and stuck to it (unlike other agents). Martyn has excellent knowledge of the West London area and found us a property that perfectly met our needs. I would definitely recommend working with this estate agency. Thank you.
Kirien · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Hello Kirien, Thank you for sharing your positive experience with Horton and Garton and your google review. We recognise the importance of delivering a first class local customer service and thank you for your comments. Best wishes settling in to your new Chiswick and Hammersmith surroundings. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleJohn and his team are hard working professionals who go the extra mile for their clients. They have a deep understanding of the local area, which added a huge amount of value throughout all stages of the process. If I had another house to sell I would not hesitate to use Horton & Garton 100% of the time. Thoroughly recommended.
Richard · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Hello Richard, You bought your property with me almost 15 years ago and now you have sold with Horton and Garton. If only all of our sales and transactions were as "text book" straight forward as this sale. Any successful sale requires an accurate listing price, a proven market strategy to achieve best terms and a genuine willing and able buyer, also a genuine willing and able vendor and all parties were satisfied in this sale and purchase. Thank you for your loyalty and your recommendations and referrals over the years and best wishes with your family move to Madrid, pop in and see us when you are next in west London! On behalf of all the team here at the office - All the very best. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleIt was a pleasure to rent a flat through Horton & Garton. We were very pleasantly surprised with the quality of the service, their responsiveness and helpfulness, which is unfortunately very uncommon with estate agents. Ashley and Rebecca were always very happy to help with all matters including maintenance issues, renewing our tenancy etc., and it was always a pleasure to speak with them. I highly recomment H&G.
Loris · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Good afternoon Loris, Thank you very much for for sharing your Horton and Garton review with google users. There is a real true value to what we call the smooth running of "the in house back office team" with all admin, accounts and property management" where Ashley Prowse, Rebecca Fritsche and Germain Gulevic dot the I's and cross all the T's ensuring all office process and systems of every property let and managed work well which ensures quiet enjoyment all round. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleSuch a great team at Horton and Garton, with a special thanks to Martyn. He was extremely helpful, very professional and just made everything go so smoothly for us. A gold star service especially compared to some other local estate agents. We are very happy in our new home thanks to H&G.
Laura · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Hello Laura, Thank you for sharing your super review. Welcome to Hammersmith and best wishes settling in to your new home... The whole team believe in the delivery of excellent customer service to all our customers and clients and your positive acknowledgement of a job well done is most appreciated. Kind rergards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleOur experience of letting our flat through Horton & Garten has so far been very good. They communicate well and have responded to all our requests, from us giving instruction it was less that 4 weeks to having a tenant move in and we had a choice of 4 in that time. We live 300 miles away from London and it is vital that a good agent looks after our property. Many thanks for your service.
Pw · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Dear Peter, Thank you for your business and thank you for sharing your positive experience with the Horton and Garton Lettings and Management team. When we have the opportunity of working with the very best properties and landlords in OUR PATCH of W6, W12 and W4, for me it is a real genuine pleasure especially when we are able to achieve best terms in price and secure 'A1 calibre, willing and able tenants'. Our whole lettings and management team: Ashley Clements, Aggie, Rebecca, Martyn, Germain and Ashley P are an incredibly professional team and work to well seasoned processes and proven systems ensuring both landlords and tenants always receive a first class customer service. On behalf of all of the team here at Horton and Garton. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleI have very recently purchased a flat via Horton & Garton, after 3 long months since my offer was accepted, due to some issues we faced in the interim.
I’ve read other very good reviews, in particular about Phil, and not only do I second them, but I also find it hard to express my appreciation for his work and him personally as a liaison, in a short text.
Phil went way above and beyond his remit, while acting as a pacifier on a few occasions with transactional issues, keeping the balance among parties and always being helpful, polite and fun.
I can honestly say, he’s the first estate agent who gained my trust and the only one I would recommend to family, friends and anyone else who wants to get their job done in a professional way, with the added bonus of a human and friendly approach. If it wasn’t for him, the transaction might not have been completed. Thanks Phil!
Thalia · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Good afternoon Thalia, Thank you for sharing your wonderful review. You are 100% right and if it were not for Phil's persistence, patience and problem solving skills this purchase and sale would have fallen through. The true value of an expert 'career professional local estate agent' cannot be underestimated and the hard work really starts from point of sale - when the offer is accepted - through to the exchange and completion of the property. It's always a genuine pleasure working with the very best properties and clients and along with our experience and knowledge we always make sure that we are working with the very best willing and able buyers. This is one of the reasons why Horton and Garton are the market leading No.1 selling and rental agent in Hammersmith and Shepherds Bush and Chiswick. All the very best in your new home. kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleWe have exchanged on our new home this week and I couldn't thank Phil Coombes from Horton and Garton enough for his help throughout the process. He has shown us four different properties in the area, always patient and attentive to our expectations with a real determination to find the one property that we would like. His availability, support and advice were invaluable to us and we didn't feel the need to engage with any other agents as H&G had pretty much every available property in their portfolio in combination with great service from Phil.
Shauli · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Dear Shauli, Thank you for sharing your wonderful Horton and Garton review with all google users. Every reader viewing the Horton and Garton 5 Star reviews will see Phil Coombes's name mentioned on a consistent basis. Our colleague Phil is one of the very best sales agents working in West London today and his work ethic is inspirational to others; so if you are considering selling or buying in W6 or W12 or would like a honest, credible and professional market view call the local agents Horton and Garton 020 8819 0510.
★★★★★ 5/5
GoogleI recently let my property through Horton and Garton and I found them to be very efficient and straight forward. For example, the day after the property was advertised, a suitable tenant was already found. Furthermore, they were very helpful with any queries that I had and delivered prompt responses that perfectly answered my questions. I cannot recommend Horton and Garton highly enough, predominantly for their professionalism and effectiveness. In particular, I found Ashley Clements, the letting manager and Delia from the administration particularly helpful in providing a smooth process in terms of getting the property onto the letting market. Phil Coombes was also very accommodating in terms of giving me all the relevant advice that I needed when making crucial decisions for the purchase of the property and properties in general. Thank you, Horton & Garton!!
S · 1 October 2018 · Horton and Garton London (176 King Street)
Agent replied
Dear Shaini, Thank you for glowing and wonderful review. I have to say it was a text book 'team work' let with your property. I can now confidently say you made the right choice appointing Horton and Garton, the market leading independent estate agents and avoiding the corporate route, however listening to your experiences with these so called 'big brand' companies I am delighted we delivered on both service and expectations! Thank you again and we look forward to working with you and the property. John Horton MNAEA MARLA
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
