Horton and Garton estate agents in London

★★★★★ 1/5

Google

Not a very nice bunch of people to deal with. Very much enjoyed being taunted in your office by what seemed to be someone on work experience. You got my deposit, well done. But your an estate agent, so I guess I’m still ahead. Edit - I’m pleased to say after being ripped off by yourselves I managed to find a much better property and have been renting happily for the past 2 years and have just been given my new 12 month contract. Incidentally one more expensive than the one you refused to let me. So is your policy one of finding good tenants or just scamming people out of deposits? Also I walked away because one of your colleagues practically dared me to in the office, maybe if he was more focused on his job than goading customers, things would have worked out differently!

Andy · 18 June 2019 · Horton and Garton London (172 King Street)

★★★★★ 5/5

Google

A local agent that really understands their market, H&G sold our house at a difficult time in the housing market (summer 2018). Pricing and marketing were spot-on, generating over thirty viewings. We took a low price in order to achieve a quick sale and exchanged contracts in under four weeks. A special mention goes to Phil Coombes who kept everything moving and was referred to as a 'terrier' by our lawyer. Thanks to the whole team for all their hard work.

Katherine · 18 June 2019 · Horton and Garton London (172 King Street)

★★★★★ 5/5

Google

We registered with Horton and Garton at the end of last November. They were the 5th in a line of agents who came to see us in order to give a valuation. It was evident to us that they seemed to be the best of the bunch; they were clearly very passionate about the area and seemed to have splendid knowledge of the locality. More importantly, unlike some of the other agents, they were akin to human beings rather than robots! We were very sad that they did not actually sell our house, because they worked unstintingly on our behalf. It is clearly a cruel business, because ultimately, the house was sold by another agent who displayed few of the qualities of honesty and integrity which can be attributed to Horton and Garton and we would strongly recommend them.

David · 18 June 2019 · Horton and Garton London (172 King Street)

★★★★★ 5/5

Google

Martin and Phil managed the sale of our house most professionally. They were efficient and helpful. They helped us to negotiate any hiccoughs without any fuss. It went as smoothly as it possibly could have done, and minimised our stress levels. I could not recommend them more highly.

Margot · 18 June 2019 · Horton and Garton London (172 King Street)

★★★★★ 4/5

Google

Our first interaction with the service department was not really good to be honest. An issue with our bedroom radiator needed the intervention of a third party, and the property manager in charge of handling this was not really inspired to say the least... While the winter had settled in London, there had been no progress whatsoever since the day we had reported the issue 4 months before. It all got better once John got involved. His diligence and persistence allowed us to get this radiator fixed in 2 weeks’ time. Ever since then, we are pretty pleased with our experience with the Agency, our new property agent Amy has been very helpful so that we can now finally enjoy that customer first service advertised in the brochure. Thanks John!, A finally warm couple

Cyril · 18 June 2019 · Horton and Garton London (172 King Street)

★★★★★ 5/5

Google

I have very recently purchased a flat via Horton & Garton, after 3 long months since my offer was accepted, due to some issues we faced in the interim. I’ve read other very good reviews, in particular about Phil, and not only do I second them, but I also find it hard to express my appreciation for his work and him personally as a liaison, in a short text. Phil went way above and beyond his remit, while acting as a pacifier on a few occasions with transactional issues, keeping the balance among parties and always being helpful, polite and fun. I can honestly say, he’s the first estate agent who gained my trust and the only one I would recommend to family, friends and anyone else who wants to get their job done in a professional way, with the added bonus of a human and friendly approach. If it wasn’t for him, the transaction might not have been completed. Thanks Phil!

Thalia · 18 June 2019 · Horton and Garton London (172 King Street)

★★★★★ 5/5

Google

We rented a property managed by Horton and Garton for 3 years. From the start they were helpful and communicative, responding quickly to any queries we had. This level of support and communication continued throughout the duration of our tenancy, for example, when a couple of older appliances gave up on us, replacements were organised very quickly and installation arranged with us for when was convenient. We are sad to be moving out and will be missing our little London flat!

Cameron · 18 June 2019 · Horton and Garton London (172 King Street)

★★★★★ 5/5

Google

We recently purchased a house through Martin Clements with Horton and Garton and I must say the entire buying process with Martin was flawless, efficient and highly professional. Having been in the property game for several decades one rarely comes across sales people like Martin - highly knowledgable, honest and straightforward and a pleasure to deal with. I’m so impressed that I’m considering having a property marketed with Horton and Garton. Thank you Martin you’re an asset to the firm !

Manny · 18 June 2019 · Horton and Garton London (172 King Street)

★★★★★ 5/5

Google

Phil did a fantastic job for us selling our home and I unreservedly recommend him to anyone looking to sell their property. He worked with us to understand the complex objectives we were trying to achieve in scaling up to a larger property, so he understood just the right type of buyer whilst also being pivotal in finding the perfect property for us to buy. Phil genuinely earned his fee through tenacity, hard work, positioning our property in different ways and ensuring a high quality buyer who could complete the deal effectively. He worked to a high ethical standard and we found him easy to deal with and available at all times. I would not hesitate to recommend him.

Scott · 18 June 2019 · Horton and Garton London (172 King Street)

★★★★★ 5/5

Google

Fantastic experience buying our first home with Phil at Horton and Garton in Hammersmith! He was super knowledgeable about the area and the properties he showed us. He made buying our first home incredibly stress free and a great experience. Would highly recommend to anyone and will be returning in the future.

Laura · 18 June 2019 · Horton and Garton London (172 King Street)

★★★★★ 5/5

Google

Working with H&G’s Phil Coombes was a real pleasure right from the viewings stage through to completion. He is extremely knowledgeable about the area and listens carefully to what his clients are looking for in their new homes. Not once did he show me a place with too few bedrooms or that was wildly over budget; after meeting around ten agents during my search, H&G was alone in this. Phil also gives his clients space and time during viewings so they can make their own minds up about the look and feel of a property. To me, this was really valuable. After our offer was accepted, he worked hard and efficiently towards a smooth completion. We are very happy to recommend him, and H&G, to anyone looking to buy in W6.

Clementine · 18 June 2019 · Horton and Garton London (172 King Street)

★★★★★ 5/5

Google

We were lucky enough to find our dream home with the help of Phil Coombes this summer. H&G have an amazing portfolio of properties in West London and have an intimate knowledge of the area. Phil helped put together a really great list of potential places and himself showed us around with no stone unturned and no loft unexplored. He is knowledgeable and friendly and as a buyer makes you feel that he cares about your interests too. Also because of Phil the negotiation phase was smooth, and he kept all sides updated as we went through to exchange, always available to answer any queries or provide more information. Recommend highly.

Simon · 18 June 2019 · Horton and Garton London (172 King Street)

★★★★★ 5/5

Google

Really good experience with these agents. When I was first looking for a place to buy John Horton took the time to go through some properties on the market (not necessarily ones listed with them) to demonstrate what was available at what prices and he also gave examples of some over-valuations. When I started to view properties I was looked after really well by Phil who was able to accommodate short notice viewings as well as repeat viewings. Once I had submitted an offer he was excellent at keeping in touch with me.

Ivor · 18 June 2019 · Horton and Garton London (172 King Street)

★★★★★ 5/5

Google

Horton and Garton were fantastic to work with and an incredibly trustworthy and reliable agent. Martin’s local market knowledge was exceptional and he went out of his way to make the process as efficient and transparent as possible for both buyer and seller. I cannot recommend Horton and Garton highly enough - a very professional and diligent firm who offer outstanding service.

Miles · 18 June 2019 · Horton and Garton London (172 King Street)

★★★★★ 5/5

Google

I have know and worked with Martin and Phil for many years now and have found them to be fabulous to deal with. I find properties for clients to buy in the area and I know every time I liaise with them I will be greeted with enthusiasm, sound knowledge and a willingness to go the extra mile. It is a tricky market at the moment and sellers need agents who are prepared to do more than just list their property. I would not hesitate to recommend the Horton & Garton team to provide a proactive, professional and friendly service.

Tamara · 18 June 2019 · Horton and Garton London (172 King Street)

★★★★★ 5/5

Google

I recently let my property through Horton and Garton and I found them to be very efficient and straight forward. For example, the day after the property was advertised, a suitable tenant was already found. Furthermore, they were very helpful with any queries that I had and delivered prompt responses that perfectly answered my questions. I cannot recommend Horton and Garton highly enough, predominantly for their professionalism and effectiveness. In particular, I found Ashley Clements, the letting manager and Delia from the administration particularly helpful in providing a smooth process in terms of getting the property onto the letting market. Phil Coombes was also very accommodating in terms of giving me all the relevant advice that I needed when making crucial decisions for the purchase of the property and properties in general. Thank you, Horton & Garton!!

S · 18 June 2019 · Horton and Garton London (172 King Street)

★★★★★ 5/5

Google

Phil gets the job done! We sold our flat through H&G and had the pleasure of working with Phil. Phil’s professionalism and persistence ensured that the sale went through smoothly and promptly, especially considering the current market conditions. Phil did an excellent job keeping all parties engaged and informed. Without Phil, we believe that the exchange / completion dates would have taken longer. Phil’s experience and understanding of current market trends were great assets. We would definitely work with H&G in the future and have always appreciated how they have looked after us.

Laurence · 18 June 2019 · Horton and Garton London (172 King Street)

★★★★★ 5/5

Google

The recent sale of our flat ended up being quite an undertaking and the part played by Horton and Garton was vital. We are most grateful to John for his personal interest and attention, to Martin for his enthusiasm and advice, as well as to Phil, who could not have done more to manage the sale; we were hugely impressed by his accessibility, commitment and positivity throughout the entire process. As landlords, we have also always been very happy with the excellent lettings and management service provided by Ashley and his team.

Mark · 18 June 2019 · Horton and Garton London (172 King Street)

★★★★★ 5/5

Google

We recently purchased a property through Horton Garton. Phil Coombes showed us around a number of properties. He was polite, very informative and had good market knowledge. Once we had an offer accepted Phil managed the process beyond expectations, keeping all parties on their toes throughout so that the transaction went through to exchange without a hitch. Post exchange Phil has been very helpful in getting us access to show builders around before we complete. I would recommend Phil to anyone looking to buy or indeed sell their home, as he will do a great job. Thanks again.

Henry · 18 June 2019 · Horton and Garton London (172 King Street)

★★★★★ 5/5

Google

The service provided by Horton and Garton was professional, intelligent, honest and friendly. Martin Clements takes the time to get to know a potential buyer and to understand their tastes and needs, offering clear, reliable advice. I never felt my time was being wasted and appreciated the way Martin stayed with my case until I had the solution that was right for me. Horton and Garton staff know their patch extremely well. If I ever come to sell the lovely house they found for me, I would have no hesitation in engaging them.

Clarissa · 18 June 2019 · Horton and Garton London (172 King Street)

★★★★★ 5/5

Google

Horton and Garton is a professional and trustworthy real estate agent. Thanks to Phil and Martin, who went extra miles to help us and secure the deal, we managed to get our dream house. They understand the local area and the property market very well, and they gave us many honest and incredibly useful advice, especially when we were facing setbacks. They also liaised and answered our enquiries efficiently during the process which gave us further assurance. Overall, I highly recommend Horton and Garton!

Fangming · 18 June 2019 · Horton and Garton London (172 King Street)

★★★★★ 5/5

Google

Excellent service ! Great interaction with all the team during the whole process. Can only recommend them ! (especially after experiencing 2 of their local competitors...).

Thibaud · 8 June 2019 · Horton and Garton London (176 King Street)

★★★★★ 1/5

Google

Rating only, no written review.

Frida · 16 March 2019 · Horton and Garton London (176 King Street)

★★★★★ 5/5

Google

Horton and Garton is a very good team. I process was smooth and really enjoyable. Moving houses can be a dreadful task for me but they took the pressure off. Followed up on all the things I needed and made the house available in my time frame and in the condition I wanted. Lovely. They are still helping me organise things as they arise so I feel looked after. Highly recommended!!!

Kulpreet · 9 March 2019 · Horton and Garton London (176 King Street)