Trusted Agent profile

Horton and Garton estate agents in London

4.8

★★★★★ Excellent

1,329 reviews across 3 offices and 4 platforms

www.hortonandgarton.co.uk

Horton and Garton has three offices, all in London. Together they have 1,329 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,291

Reviews on Google

All 3 offices

Facebook logo

4.1 / 5

27

Reviews on Facebook

All 3 offices

Trustpilot logo

6

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Horton and Garton's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,291 reviews on Google only. Show every review

5/5

Google

Great work ethic and fantastic customer service! Highly recommended!

Anna · 22 June 2019 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you so much for your kind words, Anna. I’m pleased that of the agencies instructed to sell your beautiful home in Gunnersbury, Chiswick, W4 Horton and Garton were able to source your perfect buyers and see the sale through to completion. It was a real pleasure working for you and, as you’ve moved locally, I do hope I have the opportunity to assist you again some day in the future! Paul Cooney MNAEA

5/5

Google

It has been a pleasure to work with Paul on various projects, ethical, courteous, professional. The best in his field.

Matt · 22 June 2019 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you very much Matt, you guys rock and it is always a pleasure working with you! Paul Cooney MNAEA

5/5

Google

A cut above all the rest! Paul’s personal touch in every interaction with prospective buyers really helped with my sale, and his timely communications always made me feel fully up to date. A real gem!

Christopher · 22 June 2019 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you, Chris! It was a pleasure to work with you on the sale of your beautiful house in the Bedford Park borders. I remain, as ever, at your service for advice or future sales. Paul Cooney MNAEA

5/5

Google

Paul is such a pleasure to work with - incredibly professional and you won't find a more courteous chap in this industry. Very much looking forward to working more together in future! Two very enthusiastic thumbs up!

Sophie · 22 June 2019 · Horton and Garton London (161)

Agent replied · 20 June 2024

It's a pleasure working with you, Sophie! Thank you so much for your kind words. Paul Cooney MNAEA"

5/5

Google

Paul sold my flat earlier this year and he did an amazing job in a tough market. Paul works super hard and provides incredible customer service with a personal touch. Recommed!

Nathan · 22 June 2019 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you for your kind words, Nathan. It was a pleasure assisting with the sale of your beautiful home in the Bedford Park borders. It was a battle but an amazing feeling to deliver a fantastic result for you! Paul Cooney MNAEA”

5/5

Google

It has been an amazing process dealing with Paul and James at Horton & Garton W4. Communication has been excellent throughout, not a deadline missed. The guys were true to their word and I highly recommend them if you are looking to buy or sell in Chiswick.

Michael · 22 June 2019 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you for your kind words, Michael! We have thoroughly enjoyed working with you on the purchase of your new home. I sincerely hope we have the chance to work together again in the future. Paul Cooney MNAEA

5/5

Google

We bought our beautiful Chiswick home through Paul and James after a year of searching. I think we've used almost every estate agent in the area and they were world's apart. Exceptional service, we felt like we were dealing with real human beings rather than sales people. Couldn't rate highly enough and will deff use them when the time is right to move on.

Amber · 22 June 2019 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you very much for the kind words! It was my pleasure to assist you and Aaron with the purchase of your beautiful house in the Alphabet Groves and look forward to assisting you again in the future. Paul Cooney MNAEA

5/5

Google

By far the best estate agent experience we had whilst searching for our new home in Chiswick. Paul and James were amazing throughout - they were honest, great at communicating with us at each stage and enjoyable to work with. We would highly recommend them! Best wishes, Roger and Fiona

RF · 22 June 2019 · Horton and Garton London (161)

Agent replied · 20 June 2024

Roger and Fiona, we were absolutely delighted to get to know you and help with your home search. We remain at your service here in Chiswick and are here when you next require our assistance. Paul Cooney MNAEA

5/5

Google

We have nothing but praise for Paul and his team! Professional and efficient with a real focus on customer service. We felt fully informed through the entire process. Their passion for real estate and communication are really the key elements that make them stand out from the crowd. We would not hesitate to work with them again in the future. Cherie and Kevin

Cherie · 22 June 2019 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you for sharing your experience, Cherie and Kevin. It was our privilege to work for you on the sale of your beautiful Central Chiswick home. If you ever need us in the future, you know how to find us; we’re at your service. Paul Cooney MNAEA

5/5

Google

Buying a house as first time buyer is an emotional journey but with all honesty, Paul and his team made it so smooth and clear that I couldn’t ask for better. From the first contact and viewing until the completion Paul has kept me up to date with progress, answered all my questions, kept the process going and chased involved parties where necessary. He really went over and beyond and changed my mind about real estate industry after this positive experience! I could not be happier partnering with him even though I was a buyer... Now, I’m having my dream place at heart of beautiful Chiswick and I am hoping not to sell it any time soon but if so, I have already found my agent. Highly recommended! :) Wishing you all the best and success!

Ivana · 22 June 2019 · Horton and Garton London (161)

Agent replied · 20 June 2024

Ivana, thank you for your wonderful testimonial. We thoroughly enjoyed working with you towards the purchase of your beautiful new home. James, Jenn and I strive with every interaction to transform the perception of our profession; we love what we do and are so glad it shines through in our results! As you know, we’re at your service when you next require our services and look forward to working with you again in the future. Paul Cooney MNAEA

5/5

Google

Paul and James recently sold a house for us in Chiswick and from start to finish the service was exemplary. The energy and enthusiasm from both of them was incredible. We were particularly impressed with the regular communication. We would have absolutely no hesitation in recommending them, far and away the best estate agents I have ever dealt with!

Deborah · 22 June 2019 · Horton and Garton London (161)

Agent replied · 20 June 2024

Deborah, we are so pleased you had a brilliant experience selling your gorgeous house in Grove Park with us. It was our honour to help you move after a lifetime of happiness and memory making in your home. Your kind words mean the world to James and I. If we can ever be of service in future, we’re here for you and your family. Paul Cooney MNAEA

5/5

Google

Delivering an exceptional and faultless level of service, Paul Cooney runs Horton and Garton the way estate agencies should be run. Tightly communicating with the buyer and seller at all times, Paul provided market-leading advice throughout our purchasing process. With our very many thanks to Paul for making, what can be a difficult and stressful process, seamless, quick and actually, a lot of fun.

Hannah · 22 June 2019 · Horton and Garton London (161)

Agent replied · 20 June 2024

Hannah, thank you! On behalf of team, we are bowled over by your kind words. We always set out to exceed expectations and I’m so glad to learn we’ve done just that for you and Adam. I’m pleased we could help you find your beautiful home in Turnham Green; as ever, we’re at your service should you need us. Paul Cooney MNAEA

5/5

Google

Paul was a thorough, professional and incredibly amiable estate agent. In some ways unconventional, he doesn't wear a suit, is very relaxed with his time and getting to know his customer and that's what works- he really is a breath of fresh air and got me an excellent deal. I wouldn't hesitate to recommend him and his team.

Rachel · 22 June 2019 · Horton and Garton London (161)

Agent replied · 20 June 2024

Thank you for your kind words Rachel. It was our pleasure to assist; we’re at your service. Paul Cooney MNAEA

1/5

Google

Rating only, no written review.

Frida · 18 June 2019 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Dear Readers, Our office has no record of working with any person with this name and I believe is a SPAM rating and I would ask any reader to review the genuine reviews and testimonials. Thank you. John Horton MNAEA MARALA

3/5

Google

Rating only, no written review.

Jenny · 18 June 2019 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

This was a spam/fake raring and this user has left multiple 3 star ratings without messages with other companies. This name and person is unknown to Horton and Garton. John Horton MNAEA MARLA

5/5

Google

Rating only, no written review.

Nathan · 18 June 2019 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Thank you Nathan for sharing your Five Star... All the very best. Kind regards, John Horton MNAEA MARLA

4/5

Google

Rating only, no written review.

Nathan · 18 June 2019 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Dear Nathan, Thank you for your review in light of our management team resolving the outstanding issue at the property. Kind regards, John Horton MNAEA MARLA

5/5

Google

Phil was great. Understood exactly what we wanted and didn't waste any time! Recommended!

Thomas · 18 June 2019 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Dear Thomas, Thank you for sharing your review with google readers. My colleague and Senior Salesman, Phil Coombes is a key part of our number 1 west London sales team. Phil knows his market place very well and works with his buyers matching the wish list, needs and requirements to our vendors properties. Phil's is well known for going the extra mile and work ethic is second to none. Best wishes with settling in to your new home. Kind regards John Horton MNAEA MARLA

5/5

Google

H&G are excellent letting agents, professional, and have great knowledge of the area... certainly the best agents in Hammersmith!

Patrick · 18 June 2019 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Thank you Patrick for your review and 5 star rating. It is a pleasure and privilege to work with the very best properties and landlord clients in 'Our Patch of West London'. We look forward to working with you and other similar and local Landlord clients. Kind regards, John Horton MNAEA MARLA

5/5

Google

Phil gets the job done with a highly professional manner and in the interests of all parties in the shortest of time. Very happy to work with him again.

Stephanos · 18 June 2019 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Dear Stephanos, Thank you for sharing your review with google readers. As I remind all of my colleagues here in the office we are only as good as our last sale or last let. Fortunately, our many years of experience and local knowledge, delivering on a professional and experienced level of service go along way when we can genuinely say Horton and Garton are the market leading no.1 estate agent in Hammersmith, W6 and Shepherds Bush, W12 today. Ensuring always our time is spent productively with the genuine willing and able buyers and achieving best terms and working with the very best local properties and clients. We look forward to working with you for many years to come this time as our valued landlord client. Kind regards John Horton MNAEA MARLA

5/5

Google

Martin was helpful, trustworthy, easy to contact when necessary, skillful in building good relationships with different actors in the transaction and energetic in using those contacts to keep the transaction on course. A pleasure to deal with.

Mark · 18 June 2019 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Good morning Mark, Thank you very much for your sharing your experience and your 5 star review whilst working with Horton and Garton. My colleague and Sales Manager, Martin Clements has a very good understanding of the many pressure points in any transaction and his adept experience in managing situations in the favour of both buyer and seller always ensures a smoother process. Best wishes settling in to your new riverside home and enjoy the wonderful river views! Kind regards, John Horton MNAEA MARLA

5/5

Google

My experience with Phil and Martin at Horton and Garton was exceptional. They excel at keeping the vendor in the picture and progressing the sale. I strongly recommend them.

Stephen · 18 June 2019 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hello Stephen, Thank you for your business and the opportunity of working with you and the property. Both Martin Clements and Phil Coombes are part of a formidable sales team within Hammersmith and deliver on promises. All the very best. John Horton MNAEA MARLA

5/5

Google

Aggie from H&G was the most responsive, helpful and friendly agent we worked with while searching for a flat to let, and found us a great place that met all of our criteria. Excellent service, especially in the hectic and often uncaring lettings market of London, where we had almost gotten used to incompetence. Deserving of 5 stars.

Will · 18 June 2019 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Hi Will, Thank you so much for sharing your wonderful review on this platform. Aggie is truly a 5 star agent and has a very strong work ethic which is shared by very few professional letting agents working in west London today. You have a great rental property and I know that you are going to love living in central Hammersmith. On behalf of Aggie and all of the team here we wish you and your house mate all the very best with your studies at Imperial College. John Horton MNAEA MARLA

5/5

Google

I recently bought my first property through Horton & Garton, an experience that was eased by Phil’s fantastic communication skills and drive to find solutions throughout the swift process to exchange and completion. I couldn’t recommend the team here more and would certainly look to use Horton & Garton in the future.

Alice · 18 June 2019 · Horton and Garton London (172 King Street)

Agent replied · 16 June 2024

Dear Alice, Thank you for your sharing your wonderful review with all readers. Every purchase and sale has its challenges to overcome and my colleague, Phil Coombes's expert knowledge and experience was challenged and fully tested to ensure the sale was closed and you are now moving home today! Well done you and Well done Phil! Best wishes in your new West Kensington home. Kind regards, John Horton MNAEA MARLA

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Horton and Garton is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.

EA Masters by year, 2020 to 2018

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Want a trusted local agent to help?

Tell us what you need and up to 3 trusted local agents will be in touch.

What do you need help with?

Questions about Horton and Garton

Which Horton and Garton office has the most reviews?

London (176 King Street) has the most, with 639 reviews rated 4.8 out of 5, followed by London (172 King Street) with 552.

Where are the Horton and Garton offices?

The three Horton and Garton offices, by town:

Has Horton and Garton won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2018.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent