Horton and Garton estate agents in London

Good morning Mark, Thank you for your comments. Ashley Clements and his experienced lettings team are excellent at what they do best; which is achieving best market price for our clients, introducing willing and able tenants and delivering a personable and professional service. We look forward to working with you and your property moving forward. Kind regards, John Horton MNAEA MARLA

Hello David, Thank you for sharing your experience working with us, it’s a very rare occassion when an ex client kindly leaves a wonderful review especially when we were not successful with your house sale!! Technically, we agreed the first sale however our buyers buyers got “cold feet” and the chain fell through; so to avoid you losing your purchase and to expedite the process I recommended you a couple of A N Other agents to work alongside Horton and Garton, I was not expecting the other agent to manage a sale ... but this time they did... not without a few communication challenges and issues however, most importantly to you, you did not lose your purchase and now you’ve exchanged, completed, moved and are now settling in to your new home the positive experience working with us hopefully will override the underhand non positive experiences of the other agent!! Best wishes, John Horton MNAEA MARLA

Good morning Mark, Thank you very much for your sharing your experience and your 5 star review whilst working with Horton and Garton. My colleague and Sales Manager, Martin Clements has a very good understanding of the many pressure points in any transaction and his adept experience in managing situations in the favour of both buyer and seller always ensures a smoother process. Best wishes settling in to your new riverside home and enjoy the wonderful river views! Kind regards, John Horton MNAEA MARLA

Hello Simon, Thank you for your wonderful review. You bought your W6 home and house with me 15 years ago ( with my previous employer) and you promised that if and when you would sell you'd track me down... you did! and thank you for your business. I have always said when we are working with the very best of Brackenbury Village, Hammersmith family houses (and clients) Horton and Garton achieve best price, secure a genuine willing and able buyer on best terms. On behalf of all of the sales team all the very best in your new home. Kind regards, John Horton MNAEA MARLA

Hell Salisa, Thank you for your super review. Our 5 Star lettings colleague, Aggie is a genuine 1st Class property industry career professional. It is a team effort and Aggie's colleagues, in the back office administration and accounts: Delia Macarie, Ashley Prowse and Germain Gulevic make all things happen with proven process and procedures for the benefit of both landlord and tenants. Best wishes with your imminent move and you are really going to love living in Brackenbury Village. Kind regards, john Horton MNAEA MARLA

Hi Cameron, Thank you very much for your wonderful review 'from the tenants perspective' and it is very refreshing to see and hear your comments. The back office lettings team ( property managers, accounts and administrators ) are 'the office smooth operators' who manage the systems and procedures which keep the flow of business all in the right direction. When the time comes after your world travelling trip and if you find yourselves back home in 'Our Patch' of west London pop in and see us! Thank you. Safe trip. John Horton MNAEA MARLA

Hello Stephen, Thank you for your business and the opportunity of working with you and the property. Both Martin Clements and Phil Coombes are part of a formidable sales team within Hammersmith and deliver on promises. All the very best. John Horton MNAEA MARLA

Hello Ivor, thank you for sharing your review. Working with you was a real pleasure... it was an “old school” first meeting face to face and for me so much better than email or phone... it’s “my old school experience” in the buying and selling process that meeting and communicating face to face with buyers and sellers expedites the process for the benefit of all involved! I’m happy and content using text, email, FaceTime or WhatsApp but for me you cannot beat ‘old school’ human face to face conversation... all the very best Moving in to tour new house and home. Kind regards, John Horton MNAEA MARLA

Dear Andy, It is unfortunate that you still feel unhappy 24 months after your original complaint and review was received. At the time back in February 2017 I asked you to contact me about your low star rating with our Horton and Garton lettings team which was over 2 years ago. The referencing procedure highlighted incorrect information which you provided on your tenancy referencing application and please do remember that it was your decision to withdraw from the the future tenancy and you forfeited the one weeks holding deposit, which for the record, was forwarded to the landlord client as per our terms and conditions - HG did not hold or keep the one week holding deposit. Our review site is not the platform to air and respond to historic and personal grievances. Best wishes. John Horton MNAEA MARLA

Hello Clarissa, Thank you for sharing your wonderful review and a big warm welcome to W6! My 'reliably reliable' colleague and Sales Manager, Martin Clements has over a decade of management experience working here at Horton and Garton in 'Our Patch' of west London and he is very much the consummate professional and at the top of page when it comes to working with the best estate agents in West London today. Best wishes settling in to the new house and home! See you soon. Kind regards, John Horton MNAEA MARLA

Hi Henry, Thank you for sharing your positive review with google. Phil is one of the very best within the profession and is a much valued colleague in our sales team here at Horton and Garton. Best wishes settling in to your new Ravenscourt Park home. Kind regards, John Horton MNAEA MARLA

Hello Fazina, Thank you very much for sharing your positive review with your experience selling your Hammersmith house with Horton and Garton. It was a pleasure working with you and your beautiful home and the sale was very much a team effort! You are still very much a W6 local and look forward to seeing you and the family shortly. Kind regards, John Horton MNAEA MARLA

Hi Chris, Thank you for sharing your review and positive experience with Phil. When Horton and Garton are working with the very best properties and clients we achieve and realise the best results. Our track record of sales and rentals confirm that we are the No.1 market leading sales and lettings agents in Hammersmith. Best wishes, John Horton MNAEA MARLA

Dear Miles, Thank you for sharing your review and experience working with Horton and Garton. Martin leads his sales team from the front and he is very much the local property expert in Hammersmith and Shepherds Bush. On behalf of Martin and all the sales team here at Horton and Garton we wish you the very best in your new family home. Kind regards, John Horton MNAEA MARLA

Dear Sujatha, Thank you for review. Congratulations on your recent home purchase in the Wendell Park, W12. Gursharn is part of a formidable sales team at the Horton and Garton west london business, our very experienced Sales Manager, Martin Clements heads up our W6 and W12 property sales office. Our established track record is envied by our competitors and our highly focused sales team constantly delivers a 'reliably reliable' professional customer and client service. Best wishes settling in to your new home. Kind regards, John Horton MNAEA MARLA.

Hi Kate, Thank you for your review and sharing with all google viewers. My colleague and our Sales Manager, Martin Clements is on the front page and at the top of the list of the very best A1 estate agents working in west London today. Selling any property and achieving best terms and price is a team effort and all I can say is that I was delighted you instructed us and we closed the deal after all of your disappointment and hollow promises from the corporate agency... Best wishes John Horton MNAEA MARLA

Dear Fangming, Thank you for your 5 star review and recommendation. The sales team in the office are always going the extra mile for our customers and particularly Phil and Martin whose diligence and terrier like qualities working with the solicitors ensured a swift pre Christmas exchange and completion. On behalf of the sales team we wish you all the very best settling in to your new home. Kind regards, John Horton MNAEA MARLA

Dear Laura, Thank you for sharing your wonderful review. Phil is very much on top of his job and always delivers a 1st class service to our clients and customers. Phil's knowledge of Hammersmith and 'our patch' of west London, W6 is second to none outside of the HG office! On behalf of Phil and all of the sales team here at the office best wishes settling in to your new Brackenbury Village home. Kind regards John Horton MNAEA MARLA

Dear Thomas, Thank you for sharing your review with google readers. My colleague and Senior Salesman, Phil Coombes is a key part of our number 1 west London sales team. Phil knows his market place very well and works with his buyers matching the wish list, needs and requirements to our vendors properties. Phil's is well known for going the extra mile and work ethic is second to none. Best wishes with settling in to your new home. Kind regards John Horton MNAEA MARLA

Hello Manyy, Thank you or such a wonderful review and I have just spoken and complemented Martin on this... he is really made up with your testimonial... Thank you for recognising his professionalism in the process. Martin is the ultimate professional and leads by example and from my personal and extensive experience working in the west London property business its always far more enjoyable when we are working with the very best properties, clients and customers and most importantly Horton and Garton have the right people within a successful team onside, on your side and throughout the process. Best wishes settling in to your wonderful Brackenbury Village (BV) home ( which is one of my ultimate top ten favourite homes in BV ) that I've had the pleasure working with in 2+ decades and no doubt we shall see you again shortly. On behalf of Martin we both really do appreciate your above comments. Kind regards John Horton MNAEA MARLA

Good morning Claudia, Thank you for sharing your review and experience working with Horton and Garton and my colleague Phil Coombes (aka the Hammersmith terrier). Phil’s work ethic, tenacity and doggedness in the sales process ensures our vendor clients and buyers receive a first class professional service. Best wishes John Horton MNAEA MARLA

Dear Stephanos, Thank you for sharing your review with google readers. As I remind all of my colleagues here in the office we are only as good as our last sale or last let. Fortunately, our many years of experience and local knowledge, delivering on a professional and experienced level of service go along way when we can genuinely say Horton and Garton are the market leading no.1 estate agent in Hammersmith, W6 and Shepherds Bush, W12 today. Ensuring always our time is spent productively with the genuine willing and able buyers and achieving best terms and working with the very best local properties and clients. We look forward to working with you for many years to come this time as our valued landlord client. Kind regards John Horton MNAEA MARLA

Thank you for sharing your review and thank you for the business. It was a team effort maximising all of the buyer viewings and closing the deal. Wishing you all the very best with your next move. John Horton MNAEA MARLA

Dear Fangming, Thank you for your 5 star review and recommendation. The sales team in the office are always going the extra mile for our customers and particularly Phil and Martin whose diligence and terrier like qualities working with the solicitors ensured a swift pre Christmas exchange and completion. On behalf of the sales team we wish you all the very best settling in to your new home. Kind regards, John Horton MNAEA MARLA