★★★★★ 5/5
GoogleI could not recommend H&G more highly. I had been told about them by two friends who'd had good experiences with them and I can now see why for myself! They are extremely professional, know their area and their business and I felt in safe hands all the way. I was most impressed by Martin's knowledge of the property in which I lived and liked his approach to valuation. He knows the business so well that he makes sure he values to SELL! As a result I had an enormous number of viewings during the cold winter of a pandemic lockdown. Charlie worked tirelessly to secure a deal, as did Phil and then finally Louise who got the deal over the line for which many congratulations Louise! All this done with consummate professionalism and great good humour. Goodness knows I needed the latter at times. As did they! They all made what was quite a gruelling process (none of their doing) so much easier. So many thanks team! Anyone looking to buy or sell in West London need look no further!
Hilary · 17 June 2021 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Dear Hilary, thank you for sharing your super 5-star review which is a reflection on a team effort in making the move happen. Definitely the estate agents textbook sale with the sale of your Ravenscourt Park home. On behalf of all of the sales team we wish you the best for settling in to your new home. John Horton - Director.
★★★★★ 5/5
GoogleI can not recommend Martin and the team at Horton and Garton highly enough.
We are due to complete in a couple of weeks and they made finding a buyer a simple and straight forward process. In the past we have had some bad experiences with estate agents however Martin, Phil and Charlie have restored our faith in the profession! We have found their honest, friendly but knowledgeable approach very refreshing.
Martin has assisted us with every aspect of not just our sale, but also our purchase which is via another agent. Martin has always been willing to go that extra mile on our behalf and always with a friendly smile. He has great local knowledge and an excellent understanding of the market.PositiveResponsiveness, Quality, Professionalism
Jenny · 17 June 2021 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Morning Jenny, Thank you for sharing your 5 Star review with your experience working with the Horton and Garton sales team. Martin Clements, Sales Manager, leads a formidable sales team ( Phil, Charlie, Jane and myself) and it's our genuine local knowledge, seasoned experience and longevity working with the very best properties (and clients) in Ravenscourt Park, Hammersmith, W6 0 which reaffirms our position as the market leading and number 1 "go to" agent in this postcode. Best wishes with your imminent move and settling in to your new home and no doubt the team will see you very soon. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GoogleWe have been both a buyer and seller with Horton and Garton. We were impressed by their professional attitude when we bought our house in 2015. In particular, Martin Clements intervened at the right times to keep our purchase moving without being pushy. We have just sold through Horton and Garton because we felt their understanding of the subtleties of the local market would be invaluable and they would help us achieve a fair result. Charlie and Phil were brilliant and it was a pleasure to work with Martin again. We would not hesitate to work with Horton and Garton in the future.
Siobhan · 17 June 2021 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Siobhan and Andrew, Congratulations all around and I here you have already made the move overseas! Thank you for working with us (again...) you transformed and styled your "fashionably unmodernised project" in to one of the very best houses in Brackenbury Village, Hammersmith, W6. Keep in touch and on behalf of all of the sales team, Martin, Phil, Charlie, Jane and myself we wish you both all the very best. Kind regards, Joh Horton MNAEA MARLA
★★★★★ 5/5
GoogleWe’ve just sold through Horton and Garton and couldn’t be more delighted with the experience.
The whole team were so easy to work with from start to finish. From the initial advice about marketing our property, which was spot on, to the support on the day of completion, we had total confidence in their work.
Phil was totally professional and a pleasure to work with. He understood quickly what kind of buyer our property was right for, and brought the right people round to view. He was always available to discuss the process and how the transaction was going - communications were really smooth.
It was the easiest, most stress-free sale ever: we had an above asking price offer within a week of launching, and exchanged just two months after we put it on the market. It was so hassle-free I can hardly believe we’ve actually sold!
I have already recommended Horton and Garten to friends, and will continue to do so. Many, many thanks.
Camilla · 17 June 2021 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hi Camilla,
Thank you very much for sharing your five star review with the recent exchange and completion of your Wendell Park family home.
It was truly our pleasure working with you too. The very best houses always sell well with Horton and Garton. On behalf of Phil, Martin and the rest of the sales team wish you all the very best. John Horton, Director and owner.
★★★★★ 5/5
GoogleProbate Sale
I would highly recommend Horton and Garton.
They were professional throughout, efficient and friendly.
I dealt with Phil , Louise and lastly with Martin as the sale of the property was quite challenging at times. However, H & G kept going and were enthusiastic and committed to the end.
All the agents kept me well informed and updated at all times which was a positive sign of their commitment and was very re-assuring as I live in Sussex so am not local to the property.
I think the team are positive proof that an independent Estate Agent gives a far more personal service and I rate H & G services highly.
Sue · 17 June 2021 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Dear Sue, thank you for sharing your 5-star review with your recent experience in the sale of your Shepherd's Bush probate house sale. We were delighted with the result and yes, this transaction has its challenges, as does every property sale, but we overcame. On behalf of my colleagues Louise, Phil, Martin, and all the sales team all the very best for 2021. Kind regards, John Horton Director and Owner, Horton and Garton.
★★★★★ 5/5
GoogleAnthony has been absolutely brilliant. I am a new Landlord and Anthony has guided me through every step of the process so far. Within a week of meeting me, my property was on the market and we had loads of viewings and have now secured a tenant. Anthony and the whole team have been extremely professional, organised, friendly and communicative. I can't thank you enough!
Anna · 11 June 2021 · Horton and Garton London (176 King Street)
Agent replied
Morning Anna, thank you for sharing your 5-star review working with Anthony here at the Chiswick, W4 Horton and Garton lettings team on the successful rental of your Chiswick Park, W4 property. As the owner of the business, it is always a great pleasure to see and hear the positive feedback from our landlord clients especially when a job is done well, and this acknowledged on the google review platform! On behalf of Anthony and the Chiswick, W4 lettings team at Horton and Garton all the very best. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleLouise was an absolute superstar! Unfailingly good humoured and resourceful, she managed to not only find me a property in the neighbourhood I wanted but helped me navigate a very difficult set of circumstances with the tenant and sellers. She went above and beyond and I can't recommend her more highly! Thank you Louise.
Andrea · 10 June 2021 · Horton and Garton London (176 King Street)
Agent replied
Hello Andrea, thank you for sharing your 5-star review working with Louise here at Horton and Garton on the recent purchase of your new home in Olympia, W14. This transaction purchase/sale and conveyance had its challenges and well done everyone who was involved as we made the move happen and the property was secured. It is always a pleasure to see and hear all the positive feedback. On behalf of Louise and the team at Horton and Garton we wish you the very settling into your new home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleWe went with Horton and Garton originally because we were impressed by Martin’s honesty and smart commercial approach to the market and to his credit, Martin remained involved throughout the process. Kudos to Tadas for his persistence and professionalism in closing the sale out. You have made the process as stress free as possible and delivered on all your promises. Thankyou.
Paul · 9 June 2021 · Horton and Garton London (176 King Street)
Agent replied
Morning Paul, thank you for sharing your 5-star review working with Tadas, Martin and the Horton and Garton team on the successful sale of your house and home. I have said it before and will say it again… when we are working with the very best properties, best clients and of course the very best buyers we achieve the best market result. On behalf of all the team at Horton and Garton all the very best settling into your new home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleTadas was great from start to finish. It couldn't have been possible without him! A hugely professional experience from start to finish.
Tom · 7 June 2021 · Horton and Garton London (176 King Street)
Agent replied
Morning Tom, thank you for sharing your 5-star review working with Tadas and Horton and Garton on your recent purchase of your new Wendell Park property - you have a truly fantastic home. On behalf of Tadas, and all the team at Horton and Garton we wish you the very settling into your new home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleSuper professional agents. Luke is a great negotiatior, kind person and really engaged!
Fernanda · 1 June 2021 · Horton and Garton London (176 King Street)
Agent replied
Hi Fernanda, thank you for sharing your 5- Star review working with Horton and Garton on the search for your Hammersmith, W6 home. Luke is always on the front foot with a super proactive manner for tenants and landlords alike, he is a valued member of a formidable and experienced West london lettings team who always deliver on a first-class customer service. On behalf of Luke and all the lettings team we wish you the very vest settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleJoel was great with finding the perfect property for me to rent, the whole process was so simple and the entire team have been really helpful with great customer service, I will definitely be using them again in the future.
Mary · 29 May 2021 · Horton and Garton London (176 King Street)
Agent replied
Hi Mary, thank you for sharing your 5- Star review working with Horton and Garton on the search and the successful rental for your Ravenscourt Park home. Joel is a valued key member of a market leading, well established and experienced West london lettings team who always deliver on a first-class customer service for both tenants and landlords alike. On behalf of Luke and all the lettings team we wish you the very best settling into your new home. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleTadas was faultless start to finish - really efficient and professional, and always totally reliable with communication. We felt in very good hands with him and would recommend him extremely highly!
Millie · 15 May 2021 · Horton and Garton London (176 King Street)
Agent replied
Hi Millie, thank you sharing your 5 - Star review working with Tadas on the recent sale of your Hammersmith home. Tadas forms part of a formidable, robust and successful market leading team of sales agents and is well respected by our clients and his colleagues alike. It was an estate agency textbook and team effort to clinch the deal and Tadas made it all happen from point of sale through to exchange and completion. On behalf of Tadas and the team we wish you all the very best settling into your new home. Kind regards, John Horton MNAEA MARLA Director and owner
★★★★★ 5/5
GoogleLuke was exceptionally helpful and made the entire process stress free and enjoyable from start to finish.
Harry · 11 May 2021 · Horton and Garton London (176 King Street)
Agent replied
Hi Harry, Great news on securing your new Brackenbury Village, Hammersmith, W6 home with Horton and Garton. I heard there was strong competition to clinch the deal! Congratulations and all the best settling in and you are going to really enjoy living in this super home. On behalf of Luke and all the team we wish you all the very best. Kind regards, John Horton - Director and Owner
★★★★★ 5/5
GoogleDominika was very helpful with our property search!
Charlotte · 1 May 2021 · Horton and Garton London (176 King Street)
Agent replied
Hi Charlotte, thank you for sharing your 5- Star review with us. Dominika is a valued member of a highly experienced lettings team and is well known for delivering on providing honesty, guidance and advice to her landlords and tenants. All the very best settling into your new Hammersmith home. Kind regards, John Horton, Director and owner.
★★★★★ 5/5
GoogleGreat service. Dominika was super quick and helped me get into my new flat in under a week. Took most of the stress away from the experience and couldn’t be happier for it :)
Andreea · 1 May 2021 · Horton and Garton London (176 King Street)
Agent replied
Hello Andreea, thank you for sharing your 5-star review with your recent experience working with Dominika on the rental of your new West Kensington, W14 home. You moved fast to get in within a week! It just shows what is possible when you are working with the right agents. It is a team effort here (including you) so well done everyone Dom, Nachelle and Michael in making it happen! Best wishes settling in...and unpacking… Now you can enjoy the BH weekend. Kind regards, John Horton Director and Owner.
★★★★★ 5/5
GoogleThank you to Amy Flood at H&G for her help and understanding throughout our tenancy. She was very responsive and offered unbiased support and assistance.
Natasha · 27 April 2021 · Horton and Garton London (176 King Street)
Agent replied
Hello Natasha,
Thank you very much for sharing your five star review with your recent experience working with Amy at Horton Garton on the closure of your tenancy. In my experience the ending of a tenancy is just as important as the start! We really appreciate the positive feedback and the super testimonial and on behalf of Amy, Ashley, Michelle and Michael in the management team we wish you all the very best for 2021. Kind regards, The Horton Director and owner.
★★★★★ 5/5
GoogleExcellent experience from the first viewing request all the way up to now during my tenancy. Particular thanks to Dominika, Ashley and Nachelle for their amazing service. Thank you!
Prudence · 24 April 2021 · Horton and Garton London (176 King Street)
Agent replied
Hello Prudence,
Welcome to Hammersmith! I trust you are settling in well to your new home. Always a pleasure to see the super feedback in the form of a 5-Star testimonial and your experience working with the Horton and Garton lettings and management team. John Horton - Director and owner.
★★★★★ 1/5
GoogleDo not rent from these people. They are no better than cowboys and are not going to help you or resolve issues quickly if you have a bad landlord at least from my own experience. Ultimately they do NOT care and we were left in a property without proper water for 6+ months and expected to pay full rent. They'll also send over dodgy trades people who will try and make off with your tools.
My wife and I had a hideous 11-month experience with Horton & Garton and the unscrupulous landlord they represented just under two years ago. That even resulted in John Horton coming over and promising to rectify the issue but nothing was resolved and he stopped taking my calls. Dealt with all levels of management including both Ashley's and I even got the local council involved as the situation got that bad. Would never do business with Horton & Garton again.
I know these messages are read by John himself and I'd suggest John you spend more time looking after tenants that caring about Google reviews. You should hang your head in shame as you know you wronged us and failed in your duty of care. This has been a long time coming but people need to know and if you dare try and deny it I've got the records still to prove you wrong.
Marc · 15 April 2021 · Horton and Garton London (176 King Street)
★★★★★ 5/5
GooglePhil Coombes has been extremely calm, professional and helpful during the process of selling my house in Brackenbury Village which was not the easiest house to find a buyer for. I would recommend the agency for anyone wanting to market a property in the Hammersmith area. You will get an excellent service.
Hiawyn · 9 April 2021 · Horton and Garton London (176 King Street)
Agent replied
Hello Hiawyn, thank you for sharing your 5-star review on the recent sale of your Brackenbury Village family house with Horton and Garton and Phil Coombes. Phil is a senior member of a formidable sales team and your appointment of Horton and Garton extends our market leading track record of selling 35% of all properties SOLD in Brackenbury Village. On behalf of Phil and all the team all the very best. Kind regards, John Horton - Director and owner.
★★★★★ 5/5
GoogleMy experience of Horton and Garton is in the form of Charlie, who has been thoughtful, reliable, informative, reassuring and kind - a really helpful human being who contributed to making the process of finding and buying my flat feel smooth and stress free.
Sara · 1 April 2021 · Horton and Garton London (176 King Street)
Agent replied
Hello Sara, thank you for sharing your 5-star review with your recent property purchase via Horton and Garton. Buying and selling a home is reported to be potentially one of the more stressful periods in our lives so to see and hear your comments od a smooth transaction are a true delight. On behalf of Charlie and all the sales team we wish you all the very best settling into your new home. Kind regards, John Horton.
★★★★★ 5/5
GoogleHorton and Garton a very hands on firm and I got to know most of them very well
The star of the cast for me though is Phil Coombes who worked tirelessly with me, quickly understanding my pressures and plans for the future and remaining courteous and calm.
He does not give up! Thanks Phil!
Peta · 24 March 2021 · Horton and Garton London (176 King Street)
Agent replied
Hi Peta, thank you for sharing your 5-star review, for your business and the opportunity to work with you on your sale of your wonderful W12 family home... On behalf Phil and all the sales team best wishes and see you sooner than later or at the post lockdown Christmas 2021 HG party! Kind regards, John Horton.
★★★★★ 5/5
GoogleWe had been looking for a property for over 18 months and during this whole period Phil Coombes (aka The Hammersmith Terrier) looked after us. Phil's approach was very helpful, professional, calm and honest. We would sincerely like to thank Phil and the whole Team at Horton and Garton for helping us find the property that we were looking for. We highly recommend Horton and Garton! Best wishes Salome and Christian
Salome · 16 March 2021 · Horton and Garton London (176 King Street)
Agent replied
Congratulations Salome and Christian on your successful property purchase in Wendell Park, W12 - you have closed on a truly beautiful home and I am sure you will be enjoying the west facing garden later this spring/summer. Thank you for sharing your 5 Star review and on behalf of Phil and the team here at Horton and Garton we all wish you all the very best for the move and settling in. Kind regards, John Horton
★★★★★ 5/5
GoogleThis team are amazing! I was looking for a place for myself and 2 friends and Tom guided us through from beginning to end. Whenever there seemed to be a problem/difficulty from our end Tom did everything he could to find a way around it and get us to the next step. Tom helped us even while working from home and made sure his colleagues contacted me if he was unable to do so.
I never usually write reviews but Tom was seriously amazing. This is the team to go to! They get to know you and what you are looking for, ensure all your needs are met/find alternatives, and see you through to the end. Whether you finalise everything or not they still care.
In stressful times, Tom and the team really did bring a sense of comfort and normality to us :)
You would not regret using this team I can promise that
Thank you!
Z · 15 March 2021 · Horton and Garton London (176 King Street)
Agent replied
Hello Zeena, thank you for sharing your 5 Star review with google readers. Tom is part of a very seasoned and experienced lettings team of almost 8 people who are in my opinion leading from the front on delivering a professional customer service experience. It is such a positive hearing and seeing your 5-star review and this should be the customer service level where every estate agent should be aspiring too. On behalf of all of the team here at Horton and Garton best wishes settling into your new home. Kind regards, John Horton MNAEA MARLA
★★★★★ 5/5
GooglePhil is lovely and goes above and beyond to help. Great service and we are very happy with the end result
Serena · 15 March 2021 · Horton and Garton London (176 King Street)
Agent replied
Good afternoon Serena, thank you for sharing your 5 Star review. Congratulations on the successful exchange and best wishes with the completion later this week and you settling into your wonderful new home. Kind regards, John Horton, Director
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