Trusted Agent profile

Horton and Garton estate agents in London

4.8

β˜…β˜…β˜…β˜…β˜… Excellent

1,375 reviews across 3 offices and 3 platforms

www.hortonandgarton.co.uk

Horton and Garton has three offices, all in London. Together they have 1,375 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,337

Reviews on Google

All 3 offices

Facebook logo

4.1 / 5

27

Reviews on Facebook

All 3 offices

Trustpilot logo

6

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Horton and Garton's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,337 reviews on Google only. Show every review

5/5

Google

I use Horton and Garton to manage my properties. They are exceptional. They go out of their way to ensure everything is working properly. They regularly check the properties to ensure that the tenants are keeping them at a good standard. I have recently experienced some difficulties with work carried out at one of my properties. Horton and Garton have taken over the management and have taken control of the situation and are dealing effectively with the contractors to ensure that the work is being completed. I cannot rate them highly enough. If you are looking for a management company to manage your property, I would definitely recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Lucy Β· 22 June 2022 Β· Horton and Garton London (176 King Street)

Agent replied Β· 21 June 2024

Hello Lucy, thank you for your business and thank you for your time to share the super 5-Star review with your experience working with our property management team with your Chiswick, W4 properties. I can whole heartedly say it’s a professional team effort led by Michael and Alanna and Ashley supported by a senior team of experienced property managers who are effective in what they do and how they do it working with the very best local contractors. Kind regards, John Horton. Director and owner.

5/5

Google

I have just completed on the purchase of my first ever home through Horton and Garton, with Louise, the best agent I could ever ask for. Louise is professional, dedicated and result oriented, helping me throughout the incredibly stressful few months of purchasing a property. I was very well looked after as a client and Louise was always available to answer all my doubts. I would like to give a huge praise to the H&G team and especially Louise, for all your hard work and dedication in making my dream of owning a property, a reality!PositiveResponsiveness, Quality, Professionalism

Sarah Β· 22 June 2022 Β· Horton and Garton London (176 King Street)

Agent replied Β· 21 June 2024

Hello Sarah Thank you for your time to share your 5-Star review with your experience working with Louise. Welcome to Ravenscourt Park, Hammersmith W6 and best wishes settling into your new home. John Horton. Director and owner

5/5

Google

I owe an enormous thank you to Louise for her astonishing efforts, and infectious positivity. She consistently went above and beyond on numerous occasions! We would never have ever got the sale of my flat over the line without her! I've dealt with Horton & Garton for years regarding the rental of my flat and the whole team have always been incredibly helpful. They are trustworthy, supportive and professional. This recent experience with the sales team has been truly outstanding. I don't know how I would have coped through the emotional rollercoaster if I hadn't have had Louise looking after everything and her and the team chasing solicitors, the buyer, builders, checking council building regulations, looking at waste disposal, investigating leasehold laws, etc. etc. She truly went above and beyond repeatedly, whilst always maintaining exceptional communications. Thank you H&G and especially Louise! xxPositiveResponsiveness, Quality, Professionalism

Alex Β· 22 June 2022 Β· Horton and Garton London (176 King Street)

Agent replied Β· 21 June 2024

Hi Alex, a huge thank you for sharing this β€œsuper, review” selling your Ravenscourt Park, Hammersmith, W6 home which surely deserves a 6-Star+ rating! We share the delight in securing you the sale and making it all happen. Selling or renting a property can be an emotional and financial roller coaster and the importance of working with the real professionals during this process, in this case, made the difference. Louise is well known and appreciated for going above and beyond for her clients and customers and is highly respected by her peers and managers. It has been a classic textbook estate agency experience over the last 5-6 years and I take this opportunity to say thank you for the business and your loyalty. On behalf of Louise and all the team we wish you all the very best for the future in your new home. Kind regards, John Horton, Director and owner.

5/5

Google

First class service from the Team at Horton and Garton, efficient, experienced, knowledgeable and patient. Thank you all.

Lorna Β· 18 June 2022 Β· Horton and Garton London (176 King Street)

Agent replied

Hello Lorna, thank you so much for sharing your 5-star review. Thank you for the business. Congratulations on the recent exchange and completion of the riverside Hammersmith apartment. We were delighted with the result. On behalf of all my colleagues in the sales team we wish you all the very best for 2022 and beyond. Kind regards, John Horton, Director and owner.

5/5

Google

I couldn't recommend them more πŸ™πŸ» I had an absolutely smooth, fast and easy transaction; it was a pleasure dealing with them and made my first property purchase a very pleasant experience 🀩 Thank you so much πŸ™πŸ» Federico …

Federico Β· 18 June 2022 Β· Horton and Garton London (176 King Street)

Agent replied

Hi Federico, thank you so much for sharing your 5-star review. It is always a pleasure to be working with the very best buyers and sellers which ensures a smoother transaction. Congratulations on the completion and on behalf of Tadas and all the sales team we wish you the very best settling into your new Brook Green, W14 home. Kind regards, John Horton MNAEA MARLA, Director and owner.

1/5

Google

Can't say much about them. Emailed them twice and never got an reply. Cant say more than that. Ps: Dear owner of Horton you shall do what you like. If my email was an SPAM I would not bother with an review. Also my email add. is different. I shall provide Google with prove. I have no reason to lie.

Nemat Β· 18 June 2022 Β· Horton and Garton London (176 King Street)

Agent replied

Hi Nemat, Thank you for your two line one start review... I cannot find any of your contact details on our system so I can only say your email is SPAM. I shall request google remove this review. Kind regards, John Horton Director and owner.

5/5

Google

I recently completed on the purchase of a house in W12 through Horton and Garton. The excellent Louise Jones first showed me the house in February and just over 3 months later we moved in. Louise has been very helpful and good-humoured throughout the purchasing process, answering all my questions promptly by phone or text, and following up whenever required. I would use Horton and Garton again and recommend them without hesitation.

Vanessa Β· 18 June 2022 Β· Horton and Garton London (176 King Street)

Agent replied

Hello Vanessa, thank you for your textbook 5-star review. (At least we know the alarm works very well!). Always a genuine pleasure to hear and see the comments and it our pleasure when we are working with the very best buyers and sellers which ensures a smoother transaction. Congratulations on the completion and on behalf of Louise and all the sales team we wish you and Nicholas the very best settling into your new Wendell Park, W12 home. Kind regards, John Horton MNAEA MARLA, Director and owner.

5/5

Google

Rating only, no written review.

Javier Β· 17 June 2022 Β· Horton and Garton London (172 King Street)

Agent replied Β· 16 June 2024

Hello Javier, Thank you for sharing your 5 star review on this platform. Kind regards, John Horton, Director and owner.

5/5

Google

Rating only, no written review.

Ben Β· 17 June 2022 Β· Horton and Garton London (172 King Street)

Agent replied Β· 16 June 2024

Hi Ben, Thank you for sharing your 5-Star review working with our lettings and property management team and the rental of your Brackenbury Village, Hammersmith, W6 home. All the very best, John Horton, Director and owner.

5/5

Google

Best agents in the West by Far! Strong Work ethics and values mixed with a great Leadership team!

Martyn Β· 17 June 2022 Β· Horton and Garton London (172 King Street)

Agent replied Β· 16 June 2024

Hi Martyn, Thank you for sharing your review on the google platform. "Best in the West" Now that is what I would call a 5-Star plus review. Wishing you all ther very best. John H!orton, Director and owner.

5/5

Google

It was really easy dealing with Horton and Garton and Joel was a massive help to getting moved in swiftly.

Charlie Β· 17 June 2022 Β· Horton and Garton London (172 King Street)

Agent replied Β· 16 June 2024

Hi Charlie, thank you for your recent 5-star review and your recent experience working with the Horton and Garton lettings team and my colleague Joel in the rental of your Brackenbury Village, Hammersmith, W6 home. It is always a pleasure seeing and hearing such comments and I can assure you it's a team effort making every move happen. On behalf of Joel and all the team we wish you the very best settling into your new house and home. Kind regards, John Horton, Director and owner.

5/5

Google

Phil and Charlie have been very helpful to us for such a long period of time searching for a home. Finally got to find our new home.PositiveResponsiveness, Quality, Professionalism, Value

Treis Β· 17 June 2022 Β· Horton and Garton London (172 King Street)

Agent replied Β· 16 June 2024

Hello and thank you for sharing your sharing your 5-Star review with everyone. Phil and Charlie work within a highly motivated sales team and our focus is matching the best buyers to the very best homes. On behalf of Phil, Charlie and all of the team we wish you all the very best. Kind regards, John Horton Director, and owner.

5/5

Google

Couldn’t be happier with the service provided by Joel! Super professional and a very nice guy - he made our rental process so much easier than it would’ve been! :)PositiveValue

Ella Β· 17 June 2022 Β· Horton and Garton London (172 King Street)

Agent replied Β· 16 June 2024

Hi Ella, thank you for sharing your 5-star review on this google platform with your recent experience working with Joel at the Horton and Garton office. Joel has been very busy this summer and there is also a very hard working lettings admin and management team working with Joel making it all happen behind the scenes. On behalf of Joel and all of the team best wishes settling in to your new home. Kind regards, John Horton, Director and owner.

5/5

Google

A great sales result. Thank you to Tadas, Phil and the entire team at Horton & Garton for providing an excellent service from start to finish.

Jules Β· 17 June 2022 Β· Horton and Garton London (172 King Street)

Agent replied Β· 16 June 2024

Hi Jules, thank you so much for sharing your 5-star review. It is always a pleasure to be working with the very best clients and properties. Congratulations on the recent W14 completion and on behalf of Tadas, Phil and all the sales team we shall see you soon on King St soon, (probably in Patisserie St Anne at the weekend!) wish you the very best .Kind regards, John Horton, Director and owner.

5/5

Google

Definitely the preeminent estate agent in their local area. Could not have asked for better service from Louise Jones who was always available and proactively helped solve the last minute issues we encountered just before exchange. Highly recommend.

Edward Β· 17 June 2022 Β· Horton and Garton London (172 King Street)

Agent replied Β· 16 June 2024

Hello Ed, a huge thank you for sharing this β€œsuper, review” selling your Ravenscourt Park, Hammersmith, W6 home with Louise at Horton and Garton. You have now closed the circle having bought the property with us all those years ago… Thank you for the wonderful comments with how Louise has managed the sale through to its successful completion! Everyone was delighted with the result, and I would call your property sale β€œtextbook estate agency”. Louise is well known and appreciated for going above and beyond for her clients and customers and is highly respected by her peers and managers. I take this opportunity to say thank you for your loyalty and your the business and on behalf of Louise and all the team we wish you all the very best for the future in your new home. Kind regards, John Horton, Director and owner.

1/5

Google

Can't say much about them. Emailed them twice and never got an reply. Cant say more than that. Ps: Dear owner of Horton you shall do what you like. If my email was an SPAM I would not bother with an review. Also my email add. is different. I shall provide Google with prove. I have no reason to lie.

Nemat Β· 17 June 2022 Β· Horton and Garton London (172 King Street)

Agent replied Β· 16 June 2024

Hi Nemat, Thank you for your two line one start review... I cannot find any of your contact details on our system so I can only say your email is SPAM. I shall request google remove this review. Kind regards, John Horton Director and owner.

5/5

Google

A great experience using Horton and Garton. Shiyane Carpenter was very attentive and always reachable with questions. A seamless experience that I would recommend to others.

James Β· 17 June 2022 Β· Horton and Garton London (172 King Street)

Agent replied Β· 16 June 2024

Hello James, Thank you for sharing your 5 star review working with Shiyane and the lettings team on the recent rental of your superb Shepherd's Bush, W12 home. All the very best settling in. Kind regards, John Horton, Director and owner.

5/5

Google

Louise went above and beyond to help us with our move from start to finish. This was our first house purchase and we couldn't have asked for more caring, responsive and professional estate agents. Thank you so much for all of your help!PositiveResponsiveness, Quality, Professionalism

Hatty Β· 17 June 2022 Β· Horton and Garton London (172 King Street)

Agent replied Β· 16 June 2024

Hi Hatty, thank you for sharing your 5-star review working with Louise on the recent purchase of your Brackenbury Village, Hammersmith, W6 home. Always a pleasure to see and hear such wonderful customer service comments. On behalf of Louise and all of the sales team we wish you all the very best settling in to your new home. Kind regards, John Horton, Director and owner.

5/5

Google

We purchased a house recently. Tadas, our estate agent, was incredibly knowledgeable and considerate throughout the whole process. He made a stressful process very easy to navigate. I connect recommend Tadas highly enough.

Jonathan Β· 17 June 2022 Β· Horton and Garton London (172 King Street)

Agent replied Β· 16 June 2024

Hello Jonanthan, thank you for sharing your 5 Star review with your experience working with Tadas on your recent purchase of your new Brackenbury Village, W6 house and home. Tadas is a valued member of a formidable and the market leading sales team in the area, here at Horton and Garton across, Hammersmith, W6 and Shepherd's Bush, W12. Your purchase was a textbook agency β€œsmooth and trouble free” and that is the result of working with the best houses and properties, rational vendor client and willing and able buyers... Welcome to the neighbourhood and on behalf of Tadas and the team all the very best for 2022 and settling into your new Hammersmith home. Kind regards, John Horton, Director, and owner.

5/5

Google

I had been looking for a rental flat for 2 months without success. Joel showed me the ideal property and went out of his way to be helpful. I'm now very happy in my great new flat.PositiveResponsiveness, Quality, Professionalism

Dilesha Β· 17 June 2022 Β· Horton and Garton London (172 King Street)

Agent replied Β· 16 June 2024

Hello Dilesha, thank you very much for sharing your 5 Star Review with Horton and Garton. You have a beautiful new Ravenscourt Park home (and you will be my new neighbour!) I know that Joel was the first to phone and reach out to you once we were appointed and as I said to the Landlord it is never too early to accept an offer when you have genuine, willing and able A1 tenants who offer the full asking price. On behalf of Joel and all the lettings and management team we wish you all the best settling in... I highly recommend reservations at Indian Zing, Saigon Saigon, Thai 101, Patisserie St Anne, The Carpenters Arms and Cross Keys. Kind regards, John Horton Director, and owner.

5/5

Google

Incredibly friendly and helpful estate agent (Shiyane Carpenter) made finding a flat to rent very easy. She was always happy to answer questions before our tenancy started too.

Connor Β· 17 June 2022 Β· Horton and Garton London (172 King Street)

Agent replied Β· 16 June 2024

Hello Connor, thank you for sharing your 5 Star review with your recent experience renting your Chiswick, W4 property with Horton and Garton. On behalf of Shiyane and the lettings team we wish you all the very best settling into your new home. Kind regards, John Horton, Director, and owner.

5/5

Google

Hi I just wanted to send a message to whom it may concern about Tadas. I wanted to say how brilliant he has been throughout. He landed the sale within a weeks of him being in the job and has pushed for our tricky exchange as he said β€œYou need to call, email, text, repeat..” until he got answers, and he really did and always in a polite and friendly manner. I would be more than happy for him to help me find my next home in the future.

Bonnie Β· 17 June 2022 Β· Horton and Garton London (172 King Street)

Agent replied Β· 16 June 2024

Hi Bonnie, thank you for sharing your review with your experience working with Tadas on the recent sale of your Shepherd's Bush, W12 house and home. Tadas is a valued member of a very strong sales team here at Horton and Garton who are the firm market leading estate agents across Hammersmith, W6 and Shepherd's Bush, W12 for house sales. Your house sale may not have been the smooth textbook sale and I would like to take this opportunity to say thank you for your business and thank you for your loyalty working with Horton and Garton to close the deal and get you moving! All the very best for 2021, kind regards, John Horton, Director, and owner.

5/5

Google

I contacted with Horton & Garton as a tenant and as potential buyer.On buying process - no issues at all, one of the most professionalΒ agencies ever met. 5 star experience.

Dima Β· 17 June 2022 Β· Horton and Garton London (172 King Street)

Agent replied Β· 16 June 2024

Hello Dima, thank you for your 5-Star review. On behalf of Aggie Tukendorf, our Lettings Manager and our Managing Director, Ashley Clements I would like to thank you for your patience whilst we follow up in the the initial matters raised in your review. All the very best for 2022 and the future. Thank you. Kind regards, John Horton Director, and owner.

5/5

Google

Found a 1-bed flat through Horton and Garton. Our lettings agent Shiyane Carpenter was very helpful, forwarding the property on to us directly. She also responded to queries and chased things up in a timely manner! Thanks!

Daniel Β· 17 June 2022 Β· Horton and Garton London (172 King Street)

Agent replied Β· 16 June 2024

Hello Daniel, thank you for your time to share the wonderful 5-star review with your experience working with Shiyane and our rentals team with the rental of your new Chiswick home. Shiyane is a highly valued member of the lettings team and is well respected by all her colleagues, landlords and tenants. On behalf of Shiyane and the lettings team in closing the deal and making it all happen, welcome to Chiswick and best wishes settling into your new home. Kind regards, John Horton. Director and owner.

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Awards

The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Horton and Garton is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

ESTAS

Horton and Garton and its branches won ESTAS awards in four years, most recently 2021.

ESTAS winners in four years, the group and its branches: 2018, 2019, 2020, 2021.

ESTAS awards by year, 2018 to 2021

Source: ESTAS winners lists, as published, linked by year.

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Questions about Horton and Garton

Which Horton and Garton office has the most reviews?

London (176 King Street) has the most, with 687 reviews rated 4.8 out of 5, followed by London (172 King Street) with 552.

Where are the Horton and Garton offices?

The three Horton and Garton offices, by town:

Has Horton and Garton won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 8 other industry awards since 2018.

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