Trusted Agent profile

Horton and Garton estate agents in London

4.8

★★★★★ Excellent

1,375 reviews across 3 offices and 4 platforms

www.hortonandgarton.co.uk

Horton and Garton has three offices, all in London. Together they have 1,375 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,337

Reviews on Google

All 3 offices

Facebook logo

4.1 / 5

27

Reviews on Facebook

All 3 offices

Trustpilot logo

6

Reviews on Trustpilot

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Horton and Garton's three offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,337 reviews on Google only. Show every review

5/5

Google

Highly recommend Horton & Gorton estate agents - especially Phil as first point of contact and Tadas who has kept me regularly updated throughout, and gone the extra mile in seeing the sale through to completion. Wonderful professionalism. Many thanks!PositiveResponsiveness, Quality, Professionalism, Value

HB · 25 August 2022 · Horton and Garton London (176 King Street)

Agent replied

Thank you for the wonderful 5 star review. Thank you your business. It is always a pleasure working with the very best Hammersmith properties and clients. On behalf of Phil, Tadas and all of the sales team best wishes for 2022. John Horton, Director and owner.

5/5

Google

We rented our first property in London through Horten and Garton. Shiyane Carpenter was very helpful and professional. She always answers our questions quickly and helps us solve it. This alleviates our anxiety about renting. Many thanks. If I have a friend who wants to rent a property, I will definitely recommend her.PositiveResponsiveness, Quality, Professionalism, Value

Dandan · 25 August 2022 · Horton and Garton London (176 King Street)

Agent replied

Hello Dandan, thank you for sharing your 5-Star review with your experience securing your new rental with my colleague Shiyane. I know there is 101 things to do on top of dealing with the estate agent so hearing that Shiyane and the rentals team doing a great job is music to our ears. It’s a team effort for sure and on behalf of Shiyane and all the lettings team we wish you all the very best settling into your new Ravenscourt Park, Hammersmith home. Kind regards, John Horton, Director, and owner.

5/5

Google

We moved to Horton and Garton having initially tried two other local estate agents. We were impressed by Phil's professional approach, can do attitude and his understanding of our position. In a difficult market he secured a buyer for our flat at an acceptable price and proactively worked to ensure the sale was completed. We would not hesitate to recommend the services of Horton and Garton to others.PositiveResponsiveness, Quality, Professionalism

John · 25 August 2022 · Horton and Garton London (176 King Street)

Agent replied

Hello John, thank you for your business working with you and your Ravenscourt Park, W6 home. Getting the valuation right from the start is key to success and this is the reason we achieve 98.7% of the full asking price. There are the “usual suspects” "green horn agents" who could not value a £5 or £10 note accurately which ultimately will cost client time and money. A huge thank for sharing the 5-Star review with your selling experience working with the Horton and Garton sales team in particular my colleague and Sales Manager, Phil Coombes. Phil’s hands on approach and “old school estate agency values” which is calling first on the telephone before emailing along with his seasoned experience in the job is well above his industry peers. Congratulations all around!! Independent, Professional and Effective. On behalf of Phil and the sales team we wish you all the very best. Kind regards, John Horton. Director and owner.

5/5

Google

Joel is very helpful, available and easy to communicate with. He managed to find the perfect house for my friend and I. He is still in touch with us to make sure that everything is ok with the house. Thank you.

Veronica · 25 August 2022 · Horton and Garton London (172 King Street)

Agent replied · 24 August 2024

Hi Veronica, thank you for sharing your 5-Star review with your experience securing your new West london home working with my colleague Joel here at the Horton and Garton lettings. It is always a genuine pleasure seeing and reading all the positive feedback and hearing of the high level of customer service, positive and efficient communications in the process. On behalf of Joel and all the lettings team we wish you all the very best settling into your new home. Kind regards, John Horton, Director, and owner.

1/5

Google

Rating only, no written review.

Ovace · 17 August 2022 · Horton and Garton London (176 King Street)

Agent replied

Dear Ovace, A belated note to acknowledge your 1 star review which is the ultimate back handed compliment. Thank you. Now after 6 months after posting your review I can publicly say I was delighted that the purchase completed at the listed asking price. Our octogenarian client was delighted with Horton and Garton that your efforts to gazunder at the last minute of the conveyance failed. Wishing you all the very best for 2023. Kind regards, John Horton Director, and Owner

5/5

Google

Fantastic knowledge of the market and very professional approach to selling. Was able to get my property from listing to exchange in absolute record time at the asking price. Would definitely recommend!. Thank you Julien Vidal!

Jean · 17 August 2022 · Horton and Garton London (176 King Street)

Agent replied

Hello Jean Francois, thank you for sharing your sharing your 5-Star review with everyone. It was our pleasure working with you and the house again. Our purple patch and speciality here at Horton and Garton are the Brackenbury Village, Hammersmith, W6 family properties and we were delighted with the result and the speed of sale/exchange and completion which is a record this year, all within one month…Impressive, very impressive form all parties… buyer/seller, solicitors and of course the estate agent! On behalf of Julien Vidal, Phil Coombes, myself and all of the sales team we wish you all the very best for 2022 and beyond. Kind regards, John Horton Director, and owner.

5/5

Google

We have had a fantastic experience with Horton and Garton and can highly recommend them. From start to finish it was clear that they were the best agent in the area. Our property was valued and on the market very quickly and was very soon under offer. The contact and communication was top class and we were always kept well informed along the way. Although the first sale didn’t go the distance (for reasons outside anyone’s control) we were back on the market and under offer again within days. The process ran very smoothly throughout, with Tadas helping to keep the process moving whilst maintaining the same levels of communication. One of the most impressive things overall about Tadas’s role in our sale is the way he went above and beyond when circumstances led to our completion date happening, while we were on holiday. He helped us immensely by committing to supervising the packing and removal of our belongings from the property with the removal company. It is this sort of personal touch that has really impressed us. Thanks to Tadas again, and the whole Horton and Garton team for helping us secure our dream move.

Rich · 17 August 2022 · Horton and Garton London (176 King Street)

Agent replied

Hello Richard and Laura, first I would like to say thank you for your business, secondly thank you for your time to share the super 5-Star review with your selling experience working with the Horton and Garton and your comments with how Tadas ensured the smooth process from point of sale to exchange and completion. Another textbook sale and it is when we are working with the very best properties and clients we deliver in achieving best results. Congratulations on the sale, your move and on behalf of Phil, Tadas and the sales team all the very best for 2022. Kind regards, John Horton. Director and owner.

5/5

Google

Ella Flood has been immensely helpful finding a house to rent in London. She was efficient, informative, and available by email, WhatsApp and phone call. It took me less than 24 hours to secure a property with her, and she made the process a lot less stressful than usual. Highly recommend!

Maria · 17 August 2022 · Horton and Garton London (176 King Street)

Agent replied

Hello Maria, Welcome to Brackenbury Village, Hammersmith, W6… Thank you for your time to share the 5-Star review with your experience working with Ella in the Horton and Garton lettings team. As the business owner it is always a pleasure seeing and reading such wonderful positive comments on the customer experience. Ella is first on the telephone or Whatsapp before an email is typed out from the desktop and her ability to communicate effectively is well above his industry peers. On behalf of Ella and the lettings team best wishes settling into your new home. Kind regards, John Horton. Director and owner.

5/5

Google

Horton and Garton let and managed my property for many years and they were many times better than other estate agents in the area that I used in the past. I then sold my property through Phil Coombes in the Sales department and couldn't have hoped for a more dedicated, engaged, professional and experienced agent. He bent over backwards to get the best result possible and was regularly in touch to help both me and the buyer navigate the process.

Marc · 17 August 2022 · Horton and Garton London (176 King Street)

Agent replied

Hello Marc, thank you for your business over the years as both a Horton and Garton “let and managed” landlord and vendor client and thank you for sharing your 5-Star review with the experience on the google review platform. When we are working with the very best Hammersmith, W6 properties (and clients) we deliver in achieving best results. Congratulations on your move and on behalf of Phil, (sales) Aggie (lettings)and Ashley Prowse (property management) we wish you all the very best. Kind regards, John Horton. Director and owner.

5/5

Google

We bought a property where Horton and Garton were the agents years ago and John so impressed us that when the time came and we had to sell the property, we chose them as our agents to market the property and we did not regret that decision. John and Phil were efficient, enthusiastic, honest and upfront about the whole process. We were initially concerned that being overseas sellers it would be a difficult process but John and Phil were not deterred and made the process very smooth despite us being in different time zones. Even with the difficulty of unexpected complications that arose, they supported us all the way and helped push the sale through in the end. Thank you!

M · 18 July 2022 · Horton and Garton London (176 King Street)

Agent replied

Hello Mabel and family, thank you for sharing your sharing your 5-Star review with everyone. It was our pleasure working with you and the house again. Our speciality here at Horton and Garton are the Brackenbury Village, Hammersmith, W6 family properties and we were delighted with the result, despite the first abortive sale when the buyer withdrew your patience and trust in Horton and Garton was greatly appreciated, and we secured the genuine, willing and able buyer. Selling any property, with the conveyance process, has its challenges and for all international vendors/clients our communication with you being outside of the UK in different time zones was seamless. On behalf of Phil Coombes, myself and all of the team we wish you all the very best for 2022 and beyond. Kind regards, John Horton Director, and owner.

5/5

Google

Phil and Charlie have been very helpful to us for such a long period of time searching for a home. Finally got to find our new home.PositiveResponsiveness, Quality, Professionalism, Value

Treis · 22 June 2022 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hello and thank you for sharing your sharing your 5-Star review with everyone. Phil and Charlie work within a highly motivated sales team and our focus is matching the best buyers to the very best homes. On behalf of Phil, Charlie and all of the team we wish you all the very best. Kind regards, John Horton Director, and owner.

5/5

Google

Couldn’t be happier with the service provided by Joel! Super professional and a very nice guy - he made our rental process so much easier than it would’ve been! :)PositiveValue

Ella · 22 June 2022 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hi Ella, thank you for sharing your 5-star review on this google platform with your recent experience working with Joel at the Horton and Garton office. Joel has been very busy this summer and there is also a very hard working lettings admin and management team working with Joel making it all happen behind the scenes. On behalf of Joel and all of the team best wishes settling in to your new home. Kind regards, John Horton, Director and owner.

5/5

Google

Louise went above and beyond to help us with our move from start to finish. This was our first house purchase and we couldn't have asked for more caring, responsive and professional estate agents. Thank you so much for all of your help!PositiveResponsiveness, Quality, Professionalism

Hatty · 22 June 2022 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hi Hatty, thank you for sharing your 5-star review working with Louise on the recent purchase of your Brackenbury Village, Hammersmith, W6 home. Always a pleasure to see and hear such wonderful customer service comments. On behalf of Louise and all of the sales team we wish you all the very best settling in to your new home. Kind regards, John Horton, Director and owner.

5/5

Google

I had been looking for a rental flat for 2 months without success. Joel showed me the ideal property and went out of his way to be helpful. I'm now very happy in my great new flat.PositiveResponsiveness, Quality, Professionalism

Dilesha · 22 June 2022 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hello Dilesha, thank you very much for sharing your 5 Star Review with Horton and Garton. You have a beautiful new Ravenscourt Park home (and you will be my new neighbour!) I know that Joel was the first to phone and reach out to you once we were appointed and as I said to the Landlord it is never too early to accept an offer when you have genuine, willing and able A1 tenants who offer the full asking price. On behalf of Joel and all the lettings and management team we wish you all the best settling in... I highly recommend reservations at Indian Zing, Saigon Saigon, Thai 101, Patisserie St Anne, The Carpenters Arms and Cross Keys. Kind regards, John Horton Director, and owner.

5/5

Google

Phil Coombes did a great job of putting forwards why I should use Horton and Garton against the local competition and came up with a competitive quote for the service. Tadas Kaziukonis has managed the sale of the property very efficiently and has been quite happy to do that but extra when required to ensure it all went through smoothly.PositiveResponsiveness, Quality, Professionalism, Value

David · 22 June 2022 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hello David, thank you very much for sharing your sharing your 5-Star review working with Horton and Garton and the sale of your Ravenscourt Park, Hammersmith, W6 property. Thank you for your wonderful comments for both Phil and Tadas who are two key members of an experienced and proactive market leading sales team. It was our pleasure working with you and thank you for the opportunity and your business. On behalf of Phil, Tadas and all the team we wish you all the very best. Kind regards, John Horton Director, and owner.

5/5

Google

Fantastic team over at Horton and Garton! Very friendly and knowledgable about the local areas market. Anthony especially went above and beyond to ensure our letting process was simple, fast, and hassle free. Having experience with them in both, I highly recommend them for sales and lettings.PositiveProfessionalism

M · 22 June 2022 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Good evening, thank you for sharing your super 5 Star review on this platform on your recent experience working with the Horton and garton Chiswick, W4 lettings team. Anthony Wozniak is leading the Chiswick W4 HG lettings team from our new offices in Turnham Green Terrace. Anthony is a seasoned lettings professional manager and is highly respected estate agent by our landlord clients, tenants, and colleagues alike. On behalf of Anthony and all the Chiswick, W4 lettings team we wish you all the very best. Kind regards, John Horton - Director, and owner.

5/5

Google

We have rented a flat in Hammersmith via the Horton and Garton agency and we were very pleased! Dominika was our main contact with the agency and she was very attentive, professional, helpful and understanding. She always replied promptly and we felt like we had someone looking out for us. I would definitely recommend. Thank you Dominika :)PositiveResponsiveness, Quality, Professionalism

KatalinaMegg · 22 June 2022 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hello Katalina, Thank you for your time to share your 5-Star review with your experience working with Dominika here at Horton and Garton lettings team. On behalf of Dom and all of the lettings team welcome to Hammersmith, W6 and best wishes settling into your new home. John Horton, Director and owner

5/5

Google

I'm a first time buyer and I have recently bought a flat with Horton and Garton. During this process, I have worked with Tadas Kaziukonis. He was very supportive throughout the whole process, always making sure that I was updated on the progress in a timely manner. He was also tireless in making me understand the setbacks we had during the buying process, in a manner that was reassuring without pressuring me to speed up any decisions. I'm very happy with the service, thank you Tadas!PositiveResponsiveness, Quality, Professionalism

Leonor · 22 June 2022 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hello Leonor, thank you for your time to share the 5 Star review with your buying experience working with my colleague Tadas, here at Horton and Garton. Tadas is a highly valued member of the sales team and is well respected buy his colleagues and clients alike. Congratulations on closing the deal and on behalf of Tadas and all the team we wish you all the very best settling into your new Ravenscourt Park, Hammersmith, W6 home. Kind regards, John Horton. Director and owner.

5/5

Google

We worked with Tadas from Horton and Garton for the purchase of our house near Ravenscourt Park. It has been an absolute pleasure to work with Tadas. He is very professional, knowledgeable and nice to work with. Since our initial calls, Tadas frequently updated us about the market and any new properties suiting our specific requirements. He was very supportive and helpful in the communication between us and the seller, and also provided us a lot of additional support with local knowledge (finding local builders, roofers, architect, solicitors, etc). He also followed closely with the case once the offer was accepted and offered us many help and support in the process. We are very pleased with him and thankful for all his help! We would definitely recommend him (and Horton and Garton) to any friends looking to buy or rent a property in this area.PositiveResponsiveness, Quality, Professionalism

Helen熊熊 · 22 June 2022 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hello Helen, thank you for your wonderful review and comments with your experience buying a home through Horton and Garton and working with my colleague Tadas. Tadas’s approach to business is very much “old school estate agency” and good old fashioned customer service and his level of communication and agency experience in the job is well above many others within industry peers. Congratulations and great news on completing on your new Brackenbury Village house and home! On behalf of Tadas and the sales team all the very best in of Hammersmith, W6. Kind regards, John Horton. Director and owner.

5/5

Google

Just moved to the UK and came across Horton and Garton within my first week. Shiyane Carpenter was super professional and always available for any queries and really helped navigate the London rental process. Many thanks to the team for helping me get my first flat in a new country!PositiveProfessionalism

Akanksha · 22 June 2022 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hi Akanksha, thank you for your time to share the wonderful 5-star review with your experience working with Shiyane and our rentals team with your recent move to Brackenbury Village, Hammersmith, W6. Shiyane is a highly respected and valued member of the lettings team and is well respected by all her colleagues, landlords and tenants. On behalf of Shiyane and the lettings best wishes settling into your new home. Kind regards, John Horton. Director and owner.

5/5

Google

Horton and Garton did a great job in selling my house. The whole team worked really hard, showing great energy and professionalism. Special thanks to Phil Coombes and Charlie Carroll for their advice, good humour and for achieving such a great result.PositiveProfessionalism

Joanna · 22 June 2022 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hi Joanna, Thank you for sharing your super 5 star review with all the google readers on this platform. When you work with the very best houses and clients in Brackenbury Village and Hammersmith, W6 our track record and high level of house sales proves why we are the market leading estate agent. Thank you for your business and it was our pleasure working with you this year. Best wishes with the imminent move date and no doubt we will be seeing you very soon as you are still local. On behalf of Phil, Charlie and all of the sales team best with the imminent move. Kind regards, John Horton - Director and owner

5/5

Google

We recently bought a property with Horton and Garton and couldn’t be happier with the service we had from Louise Jones. From the first contact when I enquired about the local area to when we completed she was always available, incredibly helpful and knowledgeable. She took a lot of stress out of the process and was an absolute pleasure to work with. Would highly recommend her and Horton & Garton.PositiveResponsiveness, Quality, Professionalism

Alison · 22 June 2022 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hi Alison, thank you for sharing your review with your experience working with Louise on the purchase of your Brackenbury Village, Hammersmith, W6 new house and home. Louise is a highly valued member of a very strong sales team here at Horton and Garton and is always going the extra mile for her clients and customers ensuring a high level of interaction and customer service from point of sale through to exchange and completion. On behalf of Louise and all the sales team, we wish you all the very best for settling in to your new home. Kind regards, John Horton, Director, and owner.

5/5

Google

We rented our first property in London through Horten and Garton. We have had some unpleasant experiences with other estate agents but with Horten and Garton, our experience has been quite good. Our estate agent Joel, who was very prompt and responsive, helped us with getting the whole thing finalized in a very short time. We are extremely pleased with the professionalism, responsiveness and the quality of service of the entire team of Horten and Garton.PositiveResponsiveness, Professionalism, Value

Pujan · 22 June 2022 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hi Pujan, Thank you for sharing your super 5-Star review on this platform. Congratulations on moving in to your wonderful Wendell Park, Shepherd's Bush home. On behalf of my colleague Joel and all of the lettings team we wish yand best wishes settling in. Kind regards, John Horton, Director and owner.

5/5

Google

It was a great choice! Phil helped us to find our new house and guided us through the entire buying process. It was a pleasure dealing with him. Throughout the whole process, he showed a high level of professionalism and proficiency in dealing with the matter and demonstrated good ethics. He was always accessible and responsive to all our questions even during busy periods. I would not hesitate to recommend him to friends. Great service!PositiveResponsiveness, Quality, Professionalism

Béchir · 22 June 2022 · Horton and Garton London (176 King Street)

Agent replied · 21 June 2024

Hello Bechir, thank you for sharing your super 5 Star review on this platform on your recent house purchase. Phil Coombes, Sales Manager, at the Horton and Garton office is a highly respected estate agent by clients, buyers, and colleagues alike. His work ethic and communication skills are an example to others of what to do and how to do it! Best wishes settling into your new Wendell Park house and home. You are also now a neighbour to my three favourite shops on the Askew Road... On behalf of Phil and all the sales team we wish you all the very best settling into your new home. Kind regards, John Horton Director, and owner.

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Awards

The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Horton and Garton is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

ESTAS

Horton and Garton and its branches won ESTAS awards in four years, most recently 2021.

ESTAS winners in four years, the group and its branches: 2018, 2019, 2020, 2021.

ESTAS awards by year, 2018 to 2021

Source: ESTAS winners lists, as published, linked by year.

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Questions about Horton and Garton

Which Horton and Garton office has the most reviews?

London (176 King Street) has the most, with 687 reviews rated 4.8 out of 5, followed by London (172 King Street) with 552.

Where are the Horton and Garton offices?

The three Horton and Garton offices, by town:

Has Horton and Garton won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 8 other industry awards since 2018.

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