★★★★★ 5/5
GoogleMy partner and I recently bought our house together from H&G and Michelle was our agent.
Michelle is highly professional and pleasant to work with. She is very responsive and always came to the property when we needed her there and went above and beyond to help with issues that inevitably emerged during the transaction. She is extremely organised, communicative, and friendly.
Ultimately, we were buying our property during a very unstable time (post mini budget and rapid rate rises) with a lot of market uncertainty; I'm sure that if we didn't have Michelle diligently brokering the deal, it would have fallen over. I'm so very thankful we had her as our agent and we'd definitely work with her again.
Libby · 2 July 2023 · Horton and Garton London (176 King Street)
Agent replied · 30 September 2023
Morning Libby, thank you very much for sharing your sharing yout 5-Star review on the google review platform. Buying a home and a property and working with ‘some’ estate agents can be a real bind, there are The Good, The Bad and The…. Indifferent... Thankfully for your purchase was with Horton and Garton and Michelle Baxter was your agent and with her guidance, expertise and advice the offer process and conveyance was managed effectively from day one point of sale through to completion. Michelle is diligent, focussed and responsive to all her clients and buyers and is a well-respected member of the team. On behalf of Michelle and myself we wish you all the very best settling into your new home. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleThank you so much Kay/Karen. Both have been absolutely wonderful, professional and patient in my purchase experience. They have been in total control throughout the purchase and made a very smooth transaction by acting to keep the vendor and my solicitors up to date with information and solving issues between both parties. I highly recommend the staff at the office for both selling and buying in W4 area as they have a very good knowledge of the area. Keep up the good work team H&G in Chiswick. Look forward to the next transcation !!!
Jai · 21 June 2023 · Horton and Garton London (161)
Agent replied · 20 June 2024
Hello Jai, Thank you for posting your 5-Star review with your experience buying your new Chiswick home and working with Horton and Garton. On behalf of Kay and Karen and all the sales team here at 161 Chiswick High Road we wish you all the very best. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GooglePaul is a breath of fresh air, knowledgeable, professional with considerable experience for the Chiswick market. Whether you are buying or selling, he will be a perfect choice. He managed to find us our perfect home. Compared to our experience with our agents, his personalised service is a different class.
Rhoda · 21 June 2023 · Horton and Garton London (161)
Agent replied · 20 June 2024
Thank you very much, Rhoda.
I was very pleased to find you something off-market, and as soon as we met I was confident it would be the one for you, Andrew and the kids.
Let me know when you are ready to show off the makeover, it would be great to see the house again.
All the very best.
★★★★★ 1/5
GoogleRating only, no written review.
Ovace · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Dear Ovace, A belated note to acknowledge your 1 star review which is the ultimate back handed compliment. Thank you. Now after 6 months after posting your review I can publicly say I was delighted that the purchase completed at the listed asking price. Our octogenarian client was delighted with Horton and Garton that your efforts to gazunder at the last minute of the conveyance failed. Wishing you all the very best for 2023. Kind regards, John Horton Director, and Owner
★★★★★ 5/5
GoogleRating only, no written review.
Ho · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Dear Ho Yung, Thank you for your your 5 star rating. All the very best for 2023 and settling into your new home. Kind regards, John Horton Owner and Director
★★★★★ 5/5
GoogleFantastic service. Friendly, helpful, and efficient. Always quick to respond. A pleasure to deal with from my first viewing to the day I collected my new keys.
Gwendoline · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Good morning Gwendoline, thank you for sharing your 5-Star review with your experience working with George Smith on your recent purchase of your new Ravenscourt Park home. Your purchase was a textbook smooth sale with a special mention to George for ensuring the conveyance was effectively managed from point of sale through to exchange and completion.
Welcome to Hammersmith, W6 and on behalf of George and myself we wish you all the very best for 2023 and settling into your new home. Kind regards, John Horton, Director, and owner.
★★★★★ 5/5
GoogleDear John
Just to say thanks so much for the generous donation of a dozen bottles of Prosecco, as well as half a dozen Magnums, for our charity Harvest Festival Supper, last week at St Peter's Church. A great time was had by all, and (more importantly) the event raised around £1000 for local charities The Upper Room and the Glass Door, to support those who are homeless and in need. The support Horton and Garton give to local causes is always much appreciated!
(Revd) Charles Clapham
Vicar, St Peter's Church, Hammersmith
Charles · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Charles and all at St Peter's
Thank you for your review and well done on raising £1000 on the night for the charities Upper Room and The Glass Door. See you soon. John Horton MNAEA MARLA
★★★★★ 5/5
GoogleMy flat mate and I recently moved into one of the flats they let and have so far had a great experience. Shiyane was extremely kind and reassuring through the process making the stressing of moving to a new place minimal.
Ella · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Good morning Ella, Thank you for sharing your super 5 Star review with your experience renting your new home and your experience working with Shiyane and the lettings team. Best wishes settling in and we were delighted you moved you in smoothly. On behalf of Shiyane and all the team best wishes settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GooglePhil & team were very professional and efficient throughout.
Phil was very pro-active communicating between Buyer's solicitors and my solicitors to ensure delays were kept to minimum.
Alan · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Alan,
Thank you for sharing this first class 5- Star review with your experience working with Horton and Garton and the recent sale and completion of your home.
Thank you for the opportunity of Horton and Garton working with you. Our approach and strategy delivered, as planned, and we secured the genuine willing and able buyer who is now settling into their beautiful new home.
As the business owner reading and hearing such comments is a genuine pleasure. I would say another textbook sale… I say this to all vendor clients and buyers too “that the hard work starts from point of sale to exchange/completion”.
Congratulations on the sale and your onwards move… On behalf of Phil and the sales team all the very best for 2023. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleIf you are a landlord and considering using Horton and Garton to manage your property - do it!! Alanna in the property management team could not be more helpful. She has gone above and beyond on several occasions. She has both the landlord and the tenants best interest at heart and responds to situations accordingly. As a landlord she has taken even the small things off my plate but also has managed a major leak efficiently and professionally! I could not recommend her or the team more highly!
Amelia · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Good morning Amelia, Thank you for your business and for your 5 star review. Alanna and the Property Management consistently take care of the details whilst delivering a first class customer experience. On behalf of Alanna and both the Property Management and Lettings teams we all wish all the very best for 2023. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleWe had a complicated purchase within a very long chain.
H&G has been a great partner selling our flat in this difficult context.
Would definitely recommend!
Andréanne · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hi Andreanne, thank you for sharing your 5 start review. Knowing the history of the marketing and sale and the challenges with a tricky above chain I can only say well done you for keeping your determination, your eyes on the finishing line and your continued patience. On behalf of Julien, Phil and the sales team here at Horton and Garton we all wish you the very best settling in to your new family home and for 2023. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleShyiane she has excellent communication skills. She has been incredibly helpful and informative keeping me up to date regularly with questions on matters regarding my rented property. I highly recommended Horton and Garton as result of this!!!
Vanda · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Good morning Vanda, Thank you for sharing your super 5 Star review with your experience renting your new Stamford Brook home. As the business owner it is always my pleasure to see and read these positive reviews. My colleague Shiyane and the lettings team always go the extra mile in delivering a level of outstanding service to landlords and tenants alike. Moving home can be a stress and working with some estate agents can be even more of a challenging exercise… so we are delighted we moved you in smoothly. On behalf of Shiyane and all the team best wishes settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleElla Flood has been immensely helpful finding a house to rent in London. She was efficient, informative, and available by email, WhatsApp and phone call. It took me less than 24 hours to secure a property with her, and she made the process a lot less stressful than usual. Highly recommend!
Maria · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Maria, Welcome to Brackenbury Village, Hammersmith, W6… Thank you for your time to share the 5-Star review with your experience working with Ella in the Horton and Garton lettings team.
As the business owner it is always a pleasure seeing and reading such wonderful positive comments on the customer experience. Ella is first on the telephone or Whatsapp before an email is typed out from the desktop and her ability to communicate effectively is well above his industry peers. On behalf of Ella and the lettings team best wishes settling into your new home. Kind regards, John Horton. Director and owner.
★★★★★ 1/5
GoogleWorst agency I've dealt with. They didn't do a proper check on the property before renting it out so they had people doing work on it throughout the first month of us moving there. They delayed our moving date last minute because they wouldn't check if they received monies when I literally sent them proof of transfer first thing, leaving me basically homeless for about 3 days with very short notice.
Luke was rude and would ignore my desperate messages asking when we would be able to move in.
Once we moved in, we realised the property was crazy mouldy, something that they didn't even bother mentioning and an obvious health hazard.
Would not rent from them again.
Julia · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hi Julia, it is of course disappointing to read your review, we would have been better able to assist and overcome your first impressions if I was aware of the matter during your tenancy. There were unexpected delays to the commencement of the tenancy on safety grounds that we would never overlook, tenants safety and wellbeing is priority. We do not manage the property and the works were of the landlords remit and we have never been made aware of any mould issues. Luke is no longer working with the business however having reviewed your property file I have determined that my colleagues went above and beyond to move you in as quickly as possible whilst adhering to the necessary regulations including the need for cleared funds. Thank you for sharing your feedback and I am confident we could have overcome this if we had spoken at the time. Kind regards, John Horton MNAEA MARLA Owner and Director.
★★★★★ 5/5
GooglePhil and his team (special mention to Julien Vidal) did exactly what they said they would do: sold my house efficiently, calmly and intelligently at a price that represented fair value for both the buyer and me. A best in class performance that sets them miles apart from many, if not all of their local competitors. Many thanks!
Bobby · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Bobby, thank you for sharing your sharing your 5-Star review and huge congratulations on the exchange and completion. Delighted with the result and it has been our pleasure working with you and your wonderful Brackenbury Village house and home.
I always sy it… that when we are working with the very best homes, we achieve the best result for our clients. It is a team effort closing every sale and on behalf of Julien Phil and all the team we wish you all the very best for 2022. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleTadas Kaziukonis has been a delight to work with and Horton & Garton are very lucky to have him. He has remained closely by our side on our house purchasing journey - only showing us properties that he knew would tick the right boxes. My husband and I are about to complete on our first dream house together in the dream location of Brackenbury Village and Tadas has been instrumental in helping us to achieve this. We feel quite sad that we will no longer be in regular touch with him as he is a true gem! Thank you so much Tadas for all you have done for our family x
Sarah · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Dear Sarah, Congratulations on securing your dream home with Horton and Garton and welcome to Brackenbury Village Hammersmith, W6. What a super 5-Star review.. Your testimonial is music to my ears and to our next potential client(s).
On behalf of the sales team we wish you all the very best for 2023 in your new home. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleWe have had a fantastic experience with Horton and Garton and can highly recommend them. From start to finish it was clear that they were the best agent in the area.
Our property was valued and on the market very quickly and was very soon under offer. The contact and communication was top class and we were always kept well informed along the way. Although the first sale didn’t go the distance (for reasons outside anyone’s control) we were back on the market and under offer again within days. The process ran very smoothly throughout, with Tadas helping to keep the process moving whilst maintaining the same levels of communication.
One of the most impressive things overall about Tadas’s role in our sale is the way he went above and beyond when circumstances led to our completion date happening, while we were on holiday. He helped us immensely by committing to supervising the packing and removal of our belongings from the property with the removal company. It is this sort of personal touch that has really impressed us.
Thanks to Tadas again, and the whole Horton and Garton team for helping us secure our dream move.
Rich · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Richard and Laura, first I would like to say thank you for your business, secondly thank you for your time to share the super 5-Star review with your selling experience working with the Horton and Garton and your comments with how Tadas ensured the smooth process from point of sale to exchange and completion. Another textbook sale and it is when we are working with the very best properties and clients we deliver in achieving best results. Congratulations on the sale, your move and on behalf of Phil, Tadas and the sales team all the very best for 2022. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleI let my flat out through Horton & Garton for nearly 20 years and finally sold through them in the Spring (2022). They sold it for me before ad.s had gone up for an excellent result.
They are a good team with slow staff turnover-(always a good sign), and exemplify what a local agency should be: know their area and their clients. Its always been a pleasure to deal with them.
Dale · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Morning Dale, thank you for your 5 star testimonial and thank you for your business and loyalty over the many years working with you and your properties. You are on page 1 of my favourite clients!
It is very much a team effort delivering on the best result and that's a BIG thank you to the hardworking, professional, and effective group of estate agents here at HG. On behalf of all the team we wish you the very best and when you are next in W6 pop in and see us. John Horton, Owner and Director.
★★★★★ 5/5
GoogleI can highly compliment John H. and the whole team at Horton & Garton for their brilliant performance at / leading up to selling my property -- everything was done with the utmost cordiality and professionalism! One couldn't expect a better handling of the deed, especially in one's unfortunate but unavoidable absence!
Bravo and thank you, guys!
C · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Cristina, thank you for sharing your sharing your super 5-Star review and thank you for your business and the opportunity of working with you marketing and sale of you house and home.
Delighted with the result and closing the sale. Stay in touch and pop in and see us the next time you are back in West london. On behalf of all the sales team we wish you all the very best for 2022 and beyond and I do hope I get to see you, one day in the in the Bordeaux vineyards. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleI bought the flat I am in through Horton&Garton a few months ago. Their marketing of the property was thoroughly professional, office staff were attentive and efficient when answering the telephone and the sales negotiator I dealt with was patient, reliable and swift to help on all occasions.
Caroline · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hi Caroline, Thank you very much for your wonderful review. I trust you are now settling in well to your new Brackenbury Village home. On behalf of all the sales team we wish you all the very best for 2023. Kind regards, John Horton, Director and Owner.
★★★★★ 5/5
GoogleHaving just sold our house through Horton & Garton I would highly recommend them to anyone looking to do so. Tadas and the rest of the team were always available on the phone and kept us updated throughout the whole process. With the inevitable little stresses that seem to crop up last minute they were instrumental in communicating with the various parties involved making sure we got to a successful conclusion. Thank you all for the hard work.
Daniel · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Dan, thank you for your business and thank you sharing your sharing your super 5-Star review.
It has been our pleasure working with you on the marketing and sale of your wonderful Shepherd’s Bush family house and home. Hopefully we will be able to work with many similar homes and clients in W12 next year.
Delighted with closing the sale and hopefully the roller coaster of emotions this last week will stay ‘firmly locked’ in room 101.The transaction was superbly managed by Tadas and Phil keeping everything on track and now you will be busy packing ready for the big move. On behalf of Tadas, Phil and all of the sales team we wish you all the very best settling into the new house. Kind regards, John Horton Director, and owner.
★★★★★ 5/5
GoogleTadas helped me for around a year, taking me to multiple properties and guiding me on the area massively. He was generous in offering his price per sq foot analysis with me too, and ultimately found me the perfect house I’ve just exchanged on. The whole of the H&G team are very professional and responsive, so thank you very very much! Couldn’t recommend them higher
Matthew · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hello Matthew, Welcome to Brackenbury Village. I would like to say thank you for your time to share the super 5-Star review with your buying experience working with Tadas, Phil and the Horton and Garton sales team. Congratulations on the purchase and completion and on behalf of Tadas and all the sales team all the very best for 2022. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleBought my new home through Horton and Garton. Totally efficient - repeat visits quickly organised, coordination between me and seller and our solicitors shepherded through in a responsive, friendly way. Fourth time i've bought a house, easily the least trouble. Very happy to recommend.
Paul · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Good afternoon Paul, Welcome to Hammersmith… Thank you for sharing your super 5 Star review with your experience buying your wonderful new home with HG. As the business owner it is always my pleasure to see and read these positive reviews. I know this was the fastest sale of the year which was listed, agreed, exchanged and completed within a month… Impressive! Very impressive…. On behalf of Julien and all the team best wishes settling in to your new Brackenbury Village home. Kind regards, John Horton. Director and owner.
★★★★★ 5/5
GoogleGreat experience of purchasing a property with Horton & Garton. From my initial enquiry, through to viewings and the sales process, everything was dealt with swiftly and professionally by Joel and Nick. Would recommend.
Tim · 17 June 2023 · Horton and Garton London (172 King Street)
Agent replied · 16 June 2024
Hi Tim, Welcome to Hammersmith and riverside living. Thank you for sharing your super 5 Star review working with Horton and Garton. On behalf of Joel and Nick and all of the team here at Horton and Garton all the very best settling into your new home. Kind regards, John Horton, Owner and Director.
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