Trusted Agent profile

Horton and Garton estate agents in London

4.8

★★★★★ Excellent

1,329 reviews across 3 offices and 4 platforms

www.hortonandgarton.co.uk

Horton and Garton has three offices, all in London. Together they have 1,329 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,291

Reviews on Google

All 3 offices

Facebook logo

4.1 / 5

27

Reviews on Facebook

All 3 offices

Trustpilot logo

6

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Horton and Garton's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Horton and Garton is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.

EA Masters by year, 2020 to 2018

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Reviews on Google

Showing 1,291 reviews on Google only. Show every review

5/5

Google

I had an excellent experience renting a flat through Horton and Garton. They were professional, attentive, and made the entire process smooth and stress-free. Fahim, Michael, and all staff members were knowledgeable and quick to understand my needs, showing me properties that perfectly matched my preferences. Communication was always prompt and clear, and they guided me through the paperwork with ease. Additionally, while moving in, the support has been continued by Alanna to make sure everything was in place. Their genuine care and attention to detail stood out, making renting my new flat an enjoyable experience. I highly recommend Horton and Garton for their outstanding service.

Fares · 26 November 2024 · Horton and Garton London (176 King Street)

Agent replied · 10 December 2024

Hello Fares, thank you very much for posting and sharing your 5-Star review with your experience of working with Fahim, Michael, Alanna and the rentals team. All the very best settling in to your new home. Kind regards, John Horton Director and Owner.

5/5

Google

George and the rest of the team at Horton and Garton were great throughout the whole process of selling the flat and I would be more than happy to use them again; efficient, good comms and professional - thoroughly recommended.

Richard · 19 November 2024 · Horton and Garton London (176 King Street)

Agent replied · 10 December 2024

Hello Richard, I would first like to thank you for your business and your instructions to market and sell your Shepherd’s Bush W12 home with Horton And Garton Estate Agents. Secondly, for your wonderful 5 Star review. The sale of the property was expertly handled by my colleague George and despite the challenges of every transaction from point of sale through to the exchange/completion we closed on best terms for you and the property. On behalf of George and all the sales team we wish you all the very best for 2025.kind regards, John Horton Director and Owner.

5/5

Google

Horton and Garton has a great selection of flats in the West London area. Fahim Abdul was very helpful in every part of the renting process, keeping me updated on each step.

Artur · 12 November 2024 · Horton and Garton London (176 King Street)

Agent replied · 10 December 2024

Hi Artur, many thanks for sharing your five star review working with Fahim at Horton and Garton and the move in to your new home. On behalf of all of the rentals team we wish you all the very best settling in to your new home. John Horton, Owner and Director.

5/5

Google

George was fantastically helpful throughout the process of buying my first property.

John · 10 November 2024 · Horton and Garton London (176 King Street)

Agent replied · 10 December 2024

Hi John, Thank you for your 5-Star review working with Horton and Garton on your recent transaction. There are very few straight forward sale/purchase transactions in this business and George successfully steerednavigated everyone through the process to a successful completion. All the very best settling in to your new home. John Horton, Director and Owner

5/5

Google

Massively recommend them, Alliyah was so welcoming and professional and took so much time and care during our search, it helped a lot!

Phoebe · 10 November 2024 · Horton and Garton London (176 King Street)

Agent replied · 10 December 2024

Hi Phoebe, Thank you for sharing your 5 star review working with Horton and Garton and Alliyah. John Horton, Director and Owner

5/5

Google

Fahim was incredibly helpful throughout the lettings process, very professional and always punctual. Sabina was also excellent, handling everything with great professionalism. I highly recommend their service!

Atul · 10 November 2024 · Horton and Garton London (176 King Street)

Agent replied · 10 December 2024

Hello Atul, Thank you for your tiome to post your 5-Star review working with Fahim and Sabina on the rental of your new Hammersmith home. Always a pleasure to see and hear the positive comments. On behalf of all the team best wishes settling in. John Horton, Director and owner.

5/5

Google

I had the privilege to be assisted by Shiyane from Horton and Garton in finding a flat and I really appreciated her quick responses and support from start to finish! She’s a great team player and very kind hearted.

Winsauce · 10 November 2024 · Horton and Garton London (176 King Street)

Agent replied · 10 December 2024

Thank you for sharing your 5-Star review working with Horton and Garton. On behalf of Shiyanne and all the lettings team in making your move happen we wish you all the very best settling in to your new home. Kind regards, John Horton Director and owner.

5/5

Google

I would like to highly recommend working with Horton & Garton. We first met Louise over two years ago when we were house hunting. She was really easy to talk to and we immediately had a lovely rapport. It can be a bit weird wandering around someone else’s house but she makes it all feel very comfortable! We eventually did find our home and we still see Louise in the area showing others around. We always get a wave! In fact, she has become a great support in advising us on our rental property. Importantly, she brings other experts in to help and we have also had some great rental advice from her colleague, Aggie. It can sometimes feel overwhelming but they are great at summarising everything on email for you to refer to afterwards. They have certainly helped find a landlord rental outcome that works really well for us and they did it whilst also having friendly chat and a few laughs. Who better to show you around other people’s houses?!

John · 10 November 2024 · Horton and Garton London (176 King Street)

Agent replied · 10 December 2024

Hello John and Jose, Thank you for your super 5 Star review working with Louise at Horton and Garton, Chiswick, W4. It is always my pleasure to see and read such positive comments. John Horton, Director and Owner.

5/5

Google

Rating only, no written review.

Annalisa · 5 November 2024 · Horton and Garton London (176 King Street)

Agent replied · 11 November 2024

Hi Annalisa, Thank you for the % Star review working with the horton and Garton office and tea. Best wishes John Horton, Director and Owner.

5/5

Google

George went the extra mile to push my sale through on time, I cannot recommend Hortons highly enough.

Gillane · 4 November 2024 · Horton and Garton London (176 King Street)

Agent replied · 11 November 2024

Hi Gillane, BIG thank you for the 5-Star review. John Horton, Director and Owner

5/5

Google

I have had the pleasure of working with Fahim at this office, and I can confidently say that he is both friendly and exceptionally helpful. It took just a day or two to arrange a viewing of the property I was interested in. Fahim was instrumental in guiding me through the application process, providing valuable advice on what to include in my tenancy application to enhance its chances of success. Additionally, I would like to commend the friendliness and professionalism of the entire team at Horton and Garton. I highly recommend working with them.

Yagshymyrat · 4 November 2024 · Horton and Garton London (176 King Street)

Agent replied · 11 November 2024

Hi Yag, A BIG thank you from us all here at Horton and Garton for your wonderful review. Welcome to West London, Hammersmith, W6. On behalf of Fahim and all of the lettings team we wish you all the very best settling in to your new home. John Horton, Director and Owner.

5/5

Google

We worked with George for the purchase of a new 2 bedroom home in Hammersmith. We could not be happier with the service both George and the wider team have provided through quite a challenging process. Friendly and professional at all times. They exceeded our expectations, and ensured both sides of the chain were kept up to date, reassuring both parties during the sale. Out of all the estate agents we visited, they were by far one of the most honest and transparent of agents. We have now completed and would definitely choose to list with Horton and Garton in the future. Massive thank you to George again in helping us find our dream home.🏠

Nicola · 28 October 2024 · Horton and Garton London (176 King Street)

Agent replied · 11 November 2024

Hi Nicola, thank you for your time to share your exoperience working with Horton and Garton Hammersmith office as both a buyer and vendor/seller. Great work George Smith and the sales team making the move happen. Best wishes settling into your new home. Kind regards, John Horton, Director and Owner.

5/5

Google

John and his team are an amazing bunch of professionals! They guide us through a difficult process of decision making. Everybody involved shared their in-depth knowledge of the area and sale process. That allowed us to make all the right decisions. Due to the situation we were in, the sale process was lengthy. None of that made Horton & Garton team work any less. First sale fell through (due to circumstances out of our control). The Team found the second buyer promptly. House was sold for almost 12% more than the first buyer’s offer and almost 19% more than the asking price! Tremendous success! Outcome: Happy buyers, happy sellers and the Team has moved on with a smile ;)Highly recommend agents! If you hesitate… DON’T! Thank you John, Thank you Louise, Thank you Team

Jarek · 21 October 2024 · Horton and Garton London (176 King Street)

Agent replied · 11 November 2024

Hi Jarek, Thank you for your business and we were all delighted with the result. It is always a pleasure seeing and hearing these comments post completion as I am sure you are adjusting not having to speak to your estate agent or solicitor on a daily basis! A BIG thank you for the wonderful hampers for the sales team too. Also, please can you save the team a couple of bottles of the kombucha. All the very best to you and the family for 2024. Kind regards, John Horton, Director and Owner.

5/5

Google

Alliyah has been so great throughout the entire process of searching for a rental property right up to move in day, couldn’t have asked for anyone better!

Niamh · 19 October 2024 · Horton and Garton London (176 King Street)

Agent replied · 23 October 2024

Hi Niamh, Thank you for sharing your 5 star positive review working with Alliyah and Horton and Garton on the rental of your new Ravenscourt Park, Hammersmith home. On behalf of Alliyah and all of the team for making your move happen we wish you all the very best settling in. Kind regards, John Horton, Director and Owner.

5/5

Google

I definitely recommend Horton and Garton when looking for a property! Alliyah was very kind and helpful with every process and inquiry. I had no difficulties communicating with them through email or phone since they were very fast in replying. Good agency !!

Minju · 19 October 2024 · Horton and Garton London (176 King Street)

Agent replied · 11 November 2024

Hi Minju, a big 10/10 thank you for your time to post your 5 star review with your experience working with the Horton and Garton lettings team. On behalf of Alliyah and all the rentals team we wish you all the best settling into your new Hammersmith home. kind regards, John Horton, Director and Owner.

5/5

Google

We cannot praise Matthew and the team enough. They turned what can be a hugely stressful situation into a walk in the park. Personable yet professional. Thank you! Thank you.

Chris · 16 October 2024 · Horton and Garton London (176 King Street)

Agent replied · 23 October 2024

Hi Chris, First to say thank you for your 5 star review and secondly a BIG thank you for your business working with your Ravenscourt Park/Hammersmith home. We were delighted with the result and the time from original marketing to offer agreed was as stated and the time from point of sale through to exchange of contracts and completion was probably the smoothest transaction this year... Delighted with the result. on behalf of Matt and all of the sales team best wishes settling into your new home and when you are next in Hammersmith please don’t forget to pop in and see us... John Horton, Director and Owner.

5/5

Google

Matthew Clarke was looking after our purchase and he was excellent. Extremely quick and efficient with communication, very determined and resolved to move things along as quickly as possible, and a friendly and positive influence on our overall experience. Thank you so much, Matthew!

Tom · 16 October 2024 · Horton and Garton London (176 King Street)

Agent replied · 23 October 2024

Hi Tom, Thank you for your 5 Star review on your recent transaction working with Matthew here at Horton and Garton. It is always a pleasure to see and hear such positives reviews as we all know the house buying and selling process can be a challenging and often stressful period. On behalf of Matthew and all the sales team best wishes settling in to your new home. John Horton Director and Owner.

5/5

Google

Shiyane at Horton & Garton was fantastic throughout my entire property search and the utmost pleasure to work with. She was always extremely reliable and prompt in sending over new properties to me as soon as they came on the market. She also made sure to consistently check in to see how everything was going and which direction we wanted to head in. She’s one of the most professional, friendliest and kind estate agents I’ve met thus far and I couldn’t recommend this agency and particularly, Shiyane, more.

Diana · 16 October 2024 · Horton and Garton London (176 King Street)

Agent replied · 23 October 2024

Hello Diana, Thank you for your wonderful review and on behalf of Shiyanne and all the rentals team best wishes settling into your new home John Horton Director and Owner.

5/5

Google

The team at Horton and Garton provided us with their immense support since we’ve given our property in their hands. Throughout the sale process the team managed to stay focused and motivated us to be positive, even after our first sale fell through. I highly recommend the team at Horton and Garton.

Dragan · 16 October 2024 · Horton and Garton London (176 King Street)

Agent replied · 23 October 2024

Hi Dragan, Thank you so much for sharing your positive comments and experience with your 5 star review working with Horton and Garton Chiswick on the sale of your property. We can all say it now we have completed this was not the most straight forward transaction and we all shared the frustration and disappointment of the aborted first sale however the icing on the cake was the genuine, willing and able buyer making the second sale a very smooth one. I hope that we get the opportunity goings forwards to work with many other vendor clients "cut from your cloth" Thank you for the opportunity. Thank you for the business and thank you from me and all the Horton and Garton sales team who delivered... and made it all happen. Onwards and upwards... John Horton - Director and Owner.

5/5

Google

Matthew Clarke at Horton and Garton was truly amazing to work with on our first property purchase, we really couldn’t have asked for anyone better. Matthew was constantly on the ball, chasing the seller’s and (frustratingly) our own solicitors to keep the sale moving. We are fully convinced that our purchase would not have completed before our hard deadline without Matthew in our corner. We honestly couldn’t recommend him or the rest of the Horton and Garton team enough. Thank you, Matthew!

A · 16 October 2024 · Horton and Garton London (176 King Street)

Agent replied · 23 October 2024

Good afternoon, Thank you so much for your 5 star review and super comments... Often the buyers or sellers experience can be the opposite of above! I am regularly speaking to buyers and vendors and your positive experience was and is always a pleasure for me to see and read. Matthew is a professional agent and knows the process and the pressure points within a sales transaction and we were all delighted with the result. Welcome to Hammersmith and on behalf of Matthew and all the sales team we wish you the very best settling into your new home. Kind regards, Kohn Horton Director and Owner.

5/5

Google

We cannot recommend John and his team at Horton & Garton highly enough. There is seriously no need to look for another agency to sell your property through if you are in the Hammersmith/Brackenbury Village/ Chiswick area. From the moment we first met John, to value the flat, through the whole process, everything has run like clockwork- and honestly, I have bought and sold enough properties in my time to know that this is not normally the case! Our “special agent” Matt has been like a knowledgeable friend, as has “young” George who also showed prospective purchasers around. Matt has only chosen potential buyers, not time-wasters…he has matched the clients to the property with extreme skill. We have all kept in touch with each other in real-time via a WhatsApp group…incredibly useful!! Feedback has been immediate and incredibly useful. Together we have all worked as a well-oiled team…and the property has sold without hitch. We are able to move on into another life stage with ease- what more could anyone ask for!! Thank you to you all- the H&G dream team! xx

Annie · 12 October 2024 · Horton and Garton London (176 King Street)

Agent replied · 11 November 2024

Hi Annie, Thank you so much for your 6 star review! Working with the best properties and clients ( and buyers too ) makes all the difference and with such a strong sales team we know we all work very well together. We, like you were delighted with the result and what more can I say but a huge thank you for the business and the opportunity to deliver the result as planned when we first met at the property. On behalf of Matthew and George we wish you all the very best for the future and I can only hope that we get to work with many other similar clients cut from your cloth going forward. John Horton Owner and Director.

5/5

Google

Great service. Shiyane was lovely to work with and happy to call around the clock.

Connor · 2 October 2024 · Horton and Garton London (176 King Street)

Agent replied · 23 October 2024

Hi Connor, Many thanks for your time to post your 5 star review working with Horton and Garton. On behalf of all the team best wishes settling into your new home, John Horton, Director and Owner.

5/5

Google

We worked with Fahim of Horton and Garton to find a rental flat in Hammersmith. Fahim and his colleagues were responsive, knowledgable, honest and very helpful navigating the rental of the flat.

Peter · 2 October 2024 · Horton and Garton London (176 King Street)

Agent replied · 23 October 2024

Hello Peter, Thank you for sharing your 5 Star review working with Fahim here with the Horton and Garton rentals team. Welcome to Brackenbury Village and Hammersmith and on behalf of Fahim and all the lettings team we wish you all the very best settling in to your new home. Kind regards, John Horton Director and Owner.

5/5

Google

I’m writing on behalf of myself and my partner who worked with the most wonderful Alliyah in our process of finding our first place together. Alliyah has been so helpful through and through the entire process and has eased a lot of stress and we are eternally grateful. Thank you Alliyah!

Holly · 23 September 2024 · Horton and Garton London (176 King Street)

Agent replied · 23 October 2024

Hi Holly, Welcome to Hammersmith riverside and thank you for your time to post your % star review working with Alliyah. Some of the greatest British films have been used as a backdrop only 100 meters away from you ranging from James Bond - No time to Die, Amy Winehouse, The Pistols, Bohemian Rhapsody, Sliding Doors, Quadrophenia, the list goes on... On behalf of Alliayh and all of the lettings best wishes settling in. Kind regards, John Horton Director and Owner.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Horton and Garton

Which Horton and Garton office has the most reviews?

London (176 King Street) has the most, with 639 reviews rated 4.8 out of 5, followed by London (172 King Street) with 552.

Where are the Horton and Garton offices?

The three Horton and Garton offices, by town:

Has Horton and Garton won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2018.

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