Trusted Agent profile

Horton and Garton estate agents in London

4.8

★★★★★ Excellent

1,329 reviews across 3 offices and 4 platforms

www.hortonandgarton.co.uk

Horton and Garton has three offices, all in London. Together they have 1,329 reviews on four platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,291

Reviews on Google

All 3 offices

Facebook logo

4.1 / 5

27

Reviews on Facebook

All 3 offices

Trustpilot logo

6

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Horton and Garton's three offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Horton and Garton, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Horton and Garton is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.

EA Masters by year, 2020 to 2018

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

Reviews on Google

Showing 1,291 reviews on Google only. Show every review

5/5

Google

Alliyah has been so great throughout the entire process of searching for a rental property right up to move in day, couldn’t have asked for anyone better!

Niamh · 16 April 2025 · Horton and Garton London (172 King Street)

Agent replied · 23 October 2024

Hi Niamh, Thank you for sharing your 5 star positive review working with Alliyah and Horton and Garton on the rental of your new Ravenscourt Park, Hammersmith home. On behalf of Alliyah and all of the team for making your move happen we wish you all the very best settling in. Kind regards, John Horton, Director and Owner.

5/5

Google

I definitely recommend Horton and Garton when looking for a property! Alliyah was very kind and helpful with every process and inquiry. I had no difficulties communicating with them through email or phone since they were very fast in replying. Good agency !!

Minju · 16 April 2025 · Horton and Garton London (172 King Street)

Agent replied · 11 November 2024

Hi Minju, a big 10/10 thank you for your time to post your 5 star review with your experience working with the Horton and Garton lettings team. On behalf of Alliyah and all the rentals team we wish you all the best settling into your new Hammersmith home. kind regards, John Horton, Director and Owner.

5/5

Google

The team at Horton and Garton provided us with their immense support since we’ve given our property in their hands. Throughout the sale process the team managed to stay focused and motivated us to be positive, even after our first sale fell through. I highly recommend the team at Horton and Garton.

Dragan · 16 April 2025 · Horton and Garton London (172 King Street)

Agent replied · 23 October 2024

Hi Dragan, Thank you so much for sharing your positive comments and experience with your 5 star review working with Horton and Garton Chiswick on the sale of your property. We can all say it now we have completed this was not the most … More

5/5

Google

Matthew Clarke at Horton and Garton was truly amazing to work with on our first property purchase, we really couldn’t have asked for anyone better. …

A · 16 April 2025 · Horton and Garton London (172 King Street)

Agent replied · 23 October 2024

Good afternoon, Thank you so much for your 5 star review and super comments... Often the buyers or sellers experience can be the opposite of above! I am regularly speaking to buyers and vendors and your positive experience was and is always … More

5/5

Google

We had an excellent experience with Horton and Garton agency, especially with 2 of the employees, Ms Shiyane and her colleague, Ms Alliyah Shah-Bains, which provided us with an exceptional service. They patiently and politely addressed all our queries, making the entire process smooth and enjoyable. We are thrilled to have rent a property trough them. Highly recommend and a big thank you to Shiyane and Alliyah for their outstanding assistance!

Alexandra · 16 April 2025 · Horton and Garton London (172 King Street)

Agent replied · 16 April 2026

Hi Alexandra, Welcome to W6, Brackenbury Village and Hammersmith. Many thanks for your time to share and post your 5 Star review working both my colleagues Shiyane and Alliyah here at the Horton and Garton lettings team. Best wishes with the imminent move and on behalf of all of the team best wishes settling into your new home. Kind regards, John Horton, Director and Owner.

5/5

Google

We were assisted by Shiyane Carpenter in finding ou new home in London, she was always very helpful and attentive. Excellent service, highly recomend it!

Rodrigo · 16 April 2025 · Horton and Garton London (172 King Street)

Agent replied · 16 April 2026

Hi Rodrigo, Thank you for sharing your 5 star review working with Horton and Garton. On behalf of Shiyane and all of the team best wishes settling into your new Hammersmith home. Kind regards, John Horton, Director and Owner.

5/5

Google

Very efficient service. It was our first flat in London and we were worried that the process to rent it would be long and painful, but from the offer to getting the keys was less than one week long. Shiyane was very proactive and easy to reach out to whenever we had any questions. Highly recommend talking to her.

Felipe · 16 April 2025 · Horton and Garton London (172 King Street)

Agent replied · 16 April 2026

Hi Felipe, Thank you for sharing your 5 star experience working with Horton and Garton. On behalf of Shiyane and all the team we wish you the very best settling into your new Hammersmith home. Kind regards, John horton. Director and owner.

5/5

Google

Shiyane was very helpful during my recent search for a new rental, showing me multiple properties and walking me through the referencing process. Michael, Melissa and Alia were also very helpful as I was collecting the keys and moving in. I highly recommend the team at H&G Hammersmith & Chiswick, as they have been very responsive and helpful every step of the way!

Lucas · 16 April 2025 · Horton and Garton London (172 King Street)

Agent replied · 16 April 2026

Hi Lucas, I would like to thank you for sharing your experience with a 5-star review working with Shiyane, Alliyah and Michael with the rental of your Chiswick, W4 property. It is always a pleasure for me to see such positive feedback and comments in the often complicated and challenging time to secure a property. On behalf of all the team best wishes settling into your new home. John Horton Director and Owner.

5/5

Google

Very professional and friendly agency. They sold my flat in Hammersmith. Ask to speak to Matthew in sales - great real estate agent!

T · 16 April 2025 · Horton and Garton London (172 King Street)

Agent replied · 16 April 2026

Hi Tessa, I would first like to thank you for your business and appointing Horton and Garton with the sale of your property. Secondly, I take this opportunity to thank you for sharing your experience with a 5-star review as vendor - seller of your Hammersmith home. As we know there is no straightforward transaction, and I often say to our vendor clients you only know the home you bought once you sell the property... Matt managed and navigated the inevitable challenges in every sale and finally the transaction and conveyance and with patience form all parties we closed the deal and we completed. Great news... On behalf of Matt and all the sales team best wishes. John Horton Director and Owner.

5/5

Google

So glad I entrusted H&G to manage the letting of my home for the last 11 years as they have managed successive back to back lettings for the entire period with a 100% rental return.Staff continuity is good and their supplier network provides excellent value. Why bother using anyone else when this sort of benchmark is available?.

Rob · 16 April 2025 · Horton and Garton London (172 King Street)

Agent replied · 16 April 2026

Hi Rob, A BIG thank you for sharing your 5 star review working with Horton and Garton as a landlord for over a decade. 'Avoiding a void' is what every landlord wants to see and delivering on securing the A1 tenant and achieving best price... and then ensuring that the property is let and managed professionally. It really is a team effort from the front office to the management and accounts. Kind regards, John Horton Director and Owner.

5/5

Google

Sharp and efficient service - thanks for your hard work.

Nicolas · 16 April 2025 · Horton and Garton London (172 King Street)

Agent replied · 16 April 2026

Hi Nic, Firstly I would like to say a huge thank you to you for your instructions and your business and also for your time to post and share your 5 Star review. In my almost 30-year career I have always said that when we are working with the very best of the best properties and vendor clients, we deliver on achieving the result and the price. It was a team effort and George Smith expertly handled the negotiations, the close and the conveyance which as we know had its challenges... we really enjoyed working with you and your Brackenbury Village home and on behalf of the sales team all the very best to you and your family with the imminent move. Kind regards, John Horton, Director and Owner.

5/5

Google

I had the pleasure of working with Stuart Bunce through a sale transaction and can confidently say he is a great agent. He helped to keep the client updated and to progress the sale from his side when we had delays with third parties.

Tom · 16 April 2025 · Horton and Garton London (172 King Street)

Agent replied · 16 April 2026

Hi Tom, Thank you for sharing your 5 Star review working with Stuart Bunce at Horton and Garton in the sales process. Buying and selling a property is a team effort from solicitor, surveyor, mortgage broker and estate agent and from and experience when there is a weakest link in the team the others know about it. We look forward to working with you again. Kind regards, John Horton, Director and Owner.

5/5

Google

Shiyane at Horton and Garton was incredibly helpful through our property search, including after normal working hours and over the weekend. Would happily work with them again in the future.

Will · 16 April 2025 · Horton and Garton London (172 King Street)

Agent replied · 16 April 2026

Hi Will, A BIG thank you to you for sharing your 5 Star review working with Shiyane here in the lettings team at Horton and Garton. John Horton, Director and Owner.

5/5

Google

Shiyane was absolutely lovely to work with, she really took the time to listen to my needs and help me find and also figure out what I was looking for, she was always a positive ball of energy when we’d meet for viewings and I feel like she put a lot of care into helping me find the perfect flat and provided me with lots of helpful advice as a first time renter, Thankyou so much for your time shiyane!

Simmi · 16 April 2025 · Horton and Garton London (172 King Street)

Agent replied · 16 April 2026

Hi Simmi, Many thanks for sharing your 5 Star review working with Shiyane here in the lettings team at Horton and Garton. John Horton, Director and Owner.

5/5

Google

Very good service

Lucy · 16 April 2025 · Horton and Garton London (172 King Street)

Agent replied · 16 April 2026

Hi Lucy, Many thanks for sharing your 5 Star review working with Shiyane here in the lettings team at Horton and Garton. John Horton, Director and Owner.

5/5

Google

Shiyane is very kind and professional, really helpful to find us somewhere to live. Best agent ever!

Jie · 16 April 2025 · Horton and Garton London (172 King Street)

Agent replied · 16 April 2026

Hi Jie, Thank you very much for your 5 Star review working with Horton and Garton lettings team. Best wishes settling into your new home. Kind regards, John Horton, Director and Owner.

5/5

Google

I have worked with many agencies both as a landlord and tenant. A massive thanks to Alanna for her professionalism and can-do spirit. She went above and beyond on several occassions to help resolve an issue not just with my flat, but also the entire building. This reflects the caliber and intergrity of H&G as a whole. Thank you!

Simone · 16 April 2025 · Horton and Garton London (172 King Street)

Agent replied · 16 April 2026

Hi Simone, Thank you for your 5 star review working with Alana in the Horton and Garton property management team...The property management department are often the unnoticed stalwarts of the property management team getting the job done and it's great to see and hear your comments/feedback in the review. Kind regards, John Horton, Director and Owner.

5/5

Google

John’s team have the perfect combination of drive, enthusiasm and local knowledge. I understand that it’s the third time they’ve sold my house.

Flora · 16 April 2025 · Horton and Garton London (172 King Street)

Agent replied · 16 April 2026

Hi Flora, A BIG thank you for your business and the opportunity of working with you and the property again. Also, for your 5 Star review working with Matthew and the Horton and Garton sales team. Your experience of buying and selling a property is shared with the majority of people moving home. Working with the right estate agent and solicitor it really is a team effort along with a slice of patience and a sprinkling of good fortune along the way. On behalf of Matthew and the sales team we are delighted for you and all the very best with the move and settling into you new home. Kind regards, John Horton Director and Owner.

5/5

Google

The staff at Horton & Garton have always provided great customer service with staff going above and beyond on more than one occasion. Happy to have been a customer for the past eight years.

Robin · 16 April 2025 · Horton and Garton London (172 King Street)

Agent replied · 16 April 2026

Hello Robin, A BIG thank to you for your business over the years... Thank you for the 5 Star review working with the Horton and Garton lettings team. You and your property are a part of my career history working in West London and I remember when you bought your house with me 'back in the day' - (almost 30 years ago.. or is it closer to 25?) Onwards and upwards... Best wishes, John Horton, Director and Owner

5/5

Google

We had an amazing experience with Horton and Garton Hammersmith office team while purchasing our property! The team was incredibly responsive and guided us through every step of the process with patience and clarity. A special thanks to Hugh for his attention to detail and for going above and beyond to make sure everything went smoothly. We had very tight deadlines and his help was great; always available to answer our questions, making sure we felt confident in making decisions and recommending best teams to work with. We highly recommend Horton and Garton Hammersmith to anyone looking to buy a property in the area; they truly make the process stress-free and enjoyable!

Alex · 16 April 2025 · Horton and Garton London (172 King Street)

Agent replied · 16 April 2026

Hello Alex, Thank you for sharing your 5 Star review working with Hugh Wright in the sales team at Horton and Garton. Well done Hugh Wright and your solicitor ensuring a smooth and speedy transaction. On behalf of Hugh and the sales team here at HG all the very best for 2025. Kind regards, John Horton, Director and Owner

5/5

Google

Thank you very much to Hugh at Horton and Garton. You were a pleasure to work with and made everything so seamless and easy. No question or request was too much and you were super flexible with our timings etc. Thanks again and would thoroughly recommend using H&G and especially Hugh! Harriet & Tom

Harriet · 16 April 2025 · Horton and Garton London (172 King Street)

Agent replied · 16 April 2026

Good morning Harriet, Thank you for your 5 star review working with Hugh here at Horton and Garton sales team. Well done on such a speedy transaction from offer acceptance to exchange of contracts within 6 weeks... It is possible working with all the right parties making the move happen. On behalf of Hugh and the sales team all the very best settling into your new home. Kind regards, John Horton, Director and Owner.

5/5

Google

We have just sold our family house in west London with the help of Horton and Garton. At the outset I had not appreciated what a rollercoaster it would be, and all the complexities. Based on our experience, Horton and Garton are outstanding. We worked with Matthew Clarke and John Horton. At each stage, they were focused, supportive, professional and positive. They also brought bags of common sense, experience, tenacity and good humour to the process. I now see what a difference a really good estate agent can make. Whether you are buying or selling, or thinking of it, I would strongly recommend Horton and Garton.

Edward · 16 April 2025 · Horton and Garton London (172 King Street)

Agent replied · 16 April 2026

Hello Ed and Mog, Thank you. Thank you. Thank you... firstly for your instructions to market and sell your family home, secondly for your patience with the process and sticking to our guidance and advice and thirdly for such a wonderful review... If i could reciprocate with a google review you would get 6 stars! Or as I would say that's an 11/10 review. There is a significant difference between estate agents and "it is the ‘ronseal’ moment and we did what it said on the tin". Experience and knowledge, a professional work ethic and transparent honesty go a long way in the property business. I know Matt Clarke handled the marketing and sale, the negotiation and the conveyance process with 100% professionalism and despite the hurdles and walls in every sale we clinched the deal. On behalf of Matthew and all of the team here at Horton and Garton we wish you and the family all the very best settling in to your new home. Kind regards, John Horton, Director and Owner.

5/5

Google

I recently purchased a property through Horton and Garton, and the entire experience was exceptional. Stuart was incredibly responsive and warm, always making time to answer questions and guide me through each step of the process. He truly made what could have been a stressful experience feel effortless. A special mention also goes to Louise, the manager, who was spot on when she said I would love the property. She really took the time to understand what I was looking for. It’s clear that she knows her market well and has a genuine interest in matching people with the right home. Even my solicitor commented on how impressive the team at Horton and Garton were, particularly in terms of communication and organisation. Stuart and Louise, really went above and beyond to make the process as smooth as possible. I highly recommend them to anyone looking for a caring, professional, and efficient estate agent!

Caroline · 16 April 2025 · Horton and Garton London (161)

Agent replied · 16 April 2026

Goor morning Caroline, Welcome to Chiswick, W4 and you are officially now a Chiswickian... Thank you for your time to post and share your 5 Star review working with Horton and Garton on your recent purchase. It is my genuine pleasure to see and read these wonderful comments on the buying/selling experience working with Stuart and Louise and the sales team here at 161 Chiswick High Road. Best wishes settling into your new home. Kind regards, John Horton, Director and Owner.

5/5

Google

Really great estate agents, were always available to discuss and showed us some nice properties. Had a particularly good experience liaising with Shyanne and Aliyah. Thank you H&G team!

D · 16 April 2025 · Horton and Garton London (161)

Agent replied · 25 December 2024

Hello and thank you for your time to share your experience working with the Chiswick Horton and Garton lettings team. On behalf of Shiyanne, Alliyah and all of the team all the best settling into your new home. Kind regards, John Horton, Director and Owner.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Horton and Garton

Which Horton and Garton office has the most reviews?

London (176 King Street) has the most, with 639 reviews rated 4.8 out of 5, followed by London (172 King Street) with 552.

Where are the Horton and Garton offices?

The three Horton and Garton offices, by town:

Has Horton and Garton won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum and London won Gold. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 4 other industry awards since 2018.

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