Trusted Agent profile
★★★★★
197 reviews across 2 offices and 1 platform
Home Made has two offices, all in London. Together they have 197 reviews on 1 platform, rated 4.1 out of 5 overall.
197
Reviews on Google
All 2 offices
Home Made's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI had a lovely experience with Home Made, especially thanks to Eleana, who was very welcoming, friendly and professional. She made me feel comfortable during the viewing, answered my questions and was very helpful throughout the process. I really appreciated her kindness and the time she took to assist me. Thank you, Eleana, for making the experience so positive!
5/5
GoogleRating only, no written review.
5/5
GoogleI had a very positive viewing experience at Enclave Actin with Home Made. Sergio was friendly, professional and helpful, taking the time to answer my questions and explain everything clearly. Thank you, Sergio, for your time and support!
1/5
GoogleFirstly arranged to stay for 3 days it was extended until the 7th October a cleaner came told me I had to leave told him it was extended showed proof over the weekend, text came to move out on 7th then text was deleted changed to 6th this is the second time this has happened would not recommend
Hi, thank you for taking the time to leave your feedback. We’re sorry to hear about the confusion around your agreed departure date and the conflicting communications you received. We appreciate how frustrating it must have been to have arrangements change, particularly after you had received confirmation of an extension. We’ll be reviewing what happened here with the relevant team, as the communication and experience you’ve described isn’t the standard we aim to provide. Best wishes, The Home Made Team
1/5
GooglePoor experience visiting a property. Was told I would be able to view 3 flats within the building, and when I arrived the agent told me only 1 was available as the others were being renovated. Was in the flat for less than 3 minutes before another agent (from the same company) and prospective tenant walked in. When the other agent came in, she said she was sorry as she thought the agent was showing me the other 2 properties. Aside from the fact this highlighted that the other 2 flats were indeed available to view, the viewing was uncomfortable with 4 people standing in a studio the size of a small kitchen. Needless to say, I left shortly after. It wasted my time and the process felt dishonest.
We’re sorry to hear about your experience and can understand why the viewing felt frustrating. You should have been given clear and accurate information about which apartments were available to view before you arrived, and the overlap with another viewing clearly made an already disappointing experience feel uncomfortable and disorganised. Availability and access can change quickly, particularly where apartments are undergoing works, but we appreciate that the conflicting information you received on the day did not provide the clarity we would expect. Thank you for taking the time to share your feedback. We’ll be reviewing this with the team so we can improve how availability and viewing arrangements are communicated and coordinated.
5/5
GoogleIt was a great experience to view a flat with Home Made. Jimber, our supporter has given all necessary informations, answered all questions and made great viewing. He had a great support to us. AFterwards , Marc was also very explanatory and kind in telling all the details and made great support. Thank you Home Made UK
Thank you so much for the lovely feedback! We’re delighted to hear you had such a great experience with Home Made. It’s fantastic to know that Jimber made your viewing informative and enjoyable, and that Marc was able to support you through the next steps and answer all your questions. We’ll be sure to pass your kind words on to them both! 😊 Best wishes, The Home Made Team
5/5
GoogleRating only, no written review.
Thank you so much for the 5-star rating! ⭐ We really appreciate your support and are so pleased you had a great experience with Home Made.
1/5
GoogleNext time make sure your are not lying people, on the website it saying that the unit its available straight away and when you go to see the unit, actually its from December available. Very very bad. I drove 45 mins together with my son and being pregnant in 36 weeks just to hear that the property its available from December.
We’re very sorry to hear about your experience. We completely understand how frustrating it must have been to make a 45-minute journey with your son, particularly at 36 weeks pregnant, only to find that the property’s availability did not match what you had seen online. This isn’t the experience we want anyone to have, and we’re sorry for the inconvenience and wasted journey caused. We’ll be reviewing what happened here with the team.
5/5
GoogleRating only, no written review.
Thanks so much for the 5 stars! ⭐ We’re delighted you had a positive experience with Home Made and really appreciate you taking the time to rate us.
5/5
GoogleRating only, no written review.
Thank you so much for the 5-star rating! ⭐ We really appreciate your support and are so pleased you had a great experience with Home Made.
5/5
GoogleGreat service and friendly staff!
Thank you so much for the 5-star review! ⭐ We’re delighted you had a great experience with our team and found everyone friendly and helpful. We really appreciate your feedback! The Home Made Team
5/5
GoogleI recently moved from Canada to the UK and I started the search to find a place to rent in the summer. I was having a hard time getting in touch with agents however once HomeMade got my application and responded, it was such a supportive experience and process. Darrien and Marc have been so incredibly helpful and resourceful. Moving countries is no joke and these two made the rental process the best experience I could have asked for. They have been available to answer my questions at all times of the day, ensured I was all set up prior to relocating and upon arrival, and most importantly that have been super kind and fun to work with. Thank you Darrien and Marc for EVERYTHING! 🙏🏾
Thank you so much for such a wonderful review! Moving countries is a huge undertaking, so we’re delighted to hear that Darrien and Marc were able to make finding your new home in the UK that little bit easier. We’ll make sure your lovely feedback is passed on to them both. Wishing you all the best as you settle into your new home and life in the UK! 🏡 The Home Made Team
5/5
GoogleRating only, no written review.
Thanks so much for the 5-star rating! We really appreciate your support and are delighted you had a great experience with Home Made.
5/5
GoogleOur tour was done by darrien, he was lovely, was patience, polite, professional. Explained all the concerns we had . Absolutely brilliant, thank you so much. Only issue was the property advertised was south facing and on 4th floor we viewed north facing property on 1st floor.
Thank you so much for the lovely feedback! We’re delighted to hear that Darrien made your tour such a positive experience and took the time to answer all of your questions and concerns. We’ll be sure to pass your kind words on to him. 😊 Best wishes, The Home Made Team
1/5
GoogleWe were shown a flat that we hadn’t even requested to view, only to then be told it wasn’t available
We’re sorry to hear about your experience. We completely understand how frustrating it must have been to attend a viewing for a property you hadn’t requested, only to then be told it wasn’t available. This isn’t the level of service we aim to provide, and we’d like to look into what happened. Please contact us directly with the details of your viewing so we can investigate this with the team.
5/5
GoogleVery efficient organisation. Totally impressed.
Thank you so much for the fantastic feedback! We’re delighted to hear you were impressed with the service and found the whole experience so efficient. We really appreciate you taking the time to leave us a review! ⭐
5/5
GoogleReally professional experience with the agency and Kerri who was showing us the property was well prepared with all necessary information.
Thank you so much for the lovely feedback! We’re delighted to hear you had such a professional experience and that Kerri was well prepared and able to provide all the information you needed. We’ll be sure to pass your kind words on to her! ⭐
1/5
GoogleVery strange and unprofessional agency. The person I spoke to did not answer a single one of my questions, yet kept insisting that they could arrange a viewing on Saturday morning. They also seemed to be explaining that they cannot work with students, pets, or children. The person on the phone appeared completely incompetent and did not seem to understand the conversation properly. The information kept changing: first one explanation, then another, and then a third. The manager was unavailable, they refused to provide the manager’s name, and could not say when the manager would be back at work. I spent ten minutes on the phone and still understood nothing. Very disappointing and unprofessional service.
We’re sorry to hear that your call left you feeling confused and frustrated. Our team should be able to provide clear and consistent information, and we’re disappointed that this wasn’t your experience. We’d also like to clarify that we do not have a blanket policy preventing students, people with pets or families with children from renting through us. We’d like to review the call and understand what was communicated, so please contact us directly with the details of your enquiry and we can investigate this further.
1/5
GoogleI don’t know the name of the person who was in the viewing but he showed me a flat in wembley park which was facing towards wembley stadium. He told me that this flat is not available but the available one is in two floors upstairs and it is exactly the same. I asked him a simple question, does it also face towards wembley stadium and he said absolutely yes. After two months i moved in and realised that the flat he gave me faced the other direction towards ovo arena which is much noisier. It’s unbelievable that they behave like they sell t-shirts and not homes
We’re sorry to hear about your experience and completely understand your frustration. Being clear and accurate about a property, particularly when discussing the specific unit someone will be moving into, is extremely important. We’d like to look into what happened here and review the details of your viewing and the information provided at the time. Please contact our team directly with your tenancy details so we can investigate this properly.
4/5
GoogleRating only, no written review.
Thanks for the 4-star rating! We really appreciate you taking the time to leave us a review and hope to make your next experience a 5-star one
5/5
GoogleNice
Thank you so much for the 5-star review! ⭐ We really appreciate your support and are delighted you had a great experience with Home Made.
5/5
GoogleTaylor did a fantastic guide of the flats. Very knowledgeable.
Thank you for the great feedback! We’re so pleased to hear Taylor provided such a fantastic and knowledgeable tour of the flats. We’ll be sure to pass your kind words on to him!
5/5
GoogleTanisha was above board in the viewing today.
Thank you for the lovely feedback! We’re so pleased to hear you had such a positive viewing experience with Tanisha. We’ll be sure to pass your kind words on to her!
5/5
GoogleExceptional support by Home Made Uk. I want to point out to Darriens great support that respectful, informative and timely. I highly recommend this company to support your quest for an apartment or any other type of home. Tailor made service which resulted in my making a quick decision to rent!
Thank you so much for the fantastic feedback! We’re delighted to hear Darrien provided such respectful, informative and timely support, helping you feel confident in making your decision. We really appreciate the recommendation and will be sure to pass your kind words on to Darrien! 💚 …
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (2-6 Boundary Row) has the most, with 154 reviews rated 4.1 out of 5, followed by London (19 Hatfields) with 140.
The two Home Made offices, by town:
