Trusted Agent profile · London

Home Made London reviews

4.1

★★★★★ Great

154 reviews across 1 platform

2-6 Boundary Row, London, SE1 8HP

Home Made's office in London, at 2-6 Boundary Row, is rated 4.1 out of 5 across 154 reviews on 1 platform, including 154 Google reviews rated 4.1.

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4.1 / 5

154

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

I recently moved from Canada to the UK and I started the search to find a place to rent in the summer. I was having a hard time getting in touch with agents however once HomeMade got my application and responded, it was such a supportive experience and process. Darrien and Marc have been so incredibly helpful and resourceful. Moving countries is no joke and these two made the rental process the best experience I could have asked for. They have been available to answer my questions at all times of the day, ensured I was all set up prior to relocating and upon arrival, and most importantly that have been super kind and fun to work with. Thank you Darrien and Marc for EVERYTHING! 🙏🏾

Kiran · 4 October 2026

Agent replied · 11 October 2026

Thank you so much for such a wonderful review! Moving countries is a huge undertaking, so we’re delighted to hear that Darrien and Marc were able to make finding your new home in the UK that little bit easier. We’ll make sure your lovely feedback is passed on to them both. Wishing you all the best as you settle into your new home and life in the UK! 🏡 The Home Made Team

5/5

Google

Zeeco was amazing today, really kind and patient throughout the entire viewing. Explained everything really clearly and well, always smiling, answered all our questions and made sure we understood and were happy before continuing. Especially whilst we were noting down the differences and taking our own videos, Zeeco was so nice and friendly, great character and a lot of laughter throughout.

Sameer · 11 September 2026

Agent replied · 11 October 2026

Thank you for such wonderful feedback! We’re delighted to hear Zeeco made your viewing such a positive and enjoyable experience. It’s great to know he took the time to explain everything clearly, answer all your questions and make you feel comfortable throughout. We’ll be sure to pass your lovely comments on to him! 😊 …

5/5

Google

It was a great experience to view a flat with Home Made. Jimber, our supporter has given all necessary informations, answered all questions and made great viewing. He had a great support to us. AFterwards , Marc was also very explanatory and kind in telling all the details and made great support. Thank you Home Made UK

Fatma · 6 October 2026

Agent replied · 11 October 2026

Thank you so much for the lovely feedback! We’re delighted to hear you had such a great experience with Home Made. It’s fantastic to know that Jimber made your viewing informative and enjoyable, and that Marc was able to support you through the next steps and answer all your questions. We’ll be sure to pass your kind words on to them both! 😊 Best wishes, The Home Made Team

5/5

Google

We had the most amazing viewing today at Broadside, we were welcomed by the lovely Kerri who was very thorough with all aspects of the property. She answered all questions that we needed to know and didn’t rush through anything. Kerri kept it professional but lighthearted throughout. We were able to sit down and have a conversation about options, budgets, dates etc which I have never experienced before when viewing properties! Overall my friend and I had a brilliant experience and couldn’t thank Kerri enough for helping us to find our next home <3

Rebecca · 26 March 2026

Agent replied · 16 April 2026

Thank you so much for such a thoughtful review! We’re delighted to hear that you had such a positive experience at Broadside with Kerri. It’s great to know she took the time to walk you through everything thoroughly, answer all your questions, and create a relaxed, supportive environment during your viewing, that’s exactly the experience we aim to provide. We’ll be sure to pass on your kind words to Kerri, she’ll be so pleased to hear this. Wishing you and your friend all the best in your new home, and thank you again for sharing your experience!

5/5

Google

Exceptional support by Home Made Uk. I want to point out to Darriens great support that respectful, informative and timely. I highly recommend this company to support your quest for an apartment or any other type of home. Tailor made service which resulted in my making a quick decision to rent!

Belinda · 20 September 2026

Agent replied · 11 October 2026

Thank you so much for the fantastic feedback! We’re delighted to hear Darrien provided such respectful, informative and timely support, helping you feel confident in making your decision. We really appreciate the recommendation and will be sure to pass your kind words on to Darrien! 💚 …

5/5

Google

I landed in the UK and immediately went to view two buildings in Birmingham. Both agents, Raquel and Piraveen, were flexible (I got the dates/times mixed up!) and showed me different options after listening to my preferences. Both were friendly, knowledgeable, organized, and made me feel welcome in the city.

Zetta · 11 September 2026

Agent replied · 11 October 2026

Thank you so much for your wonderful review! We’re delighted to hear that Raquel and Piraveen made such a great first impression and helped make your arrival in Birmingham that little bit easier. It’s fantastic to hear that they were flexible, took the time to understand what you were looking for, and made you feel so welcome in the city. We’ll be sure to pass your lovely feedback on to them both! Wishing you all the best with your move and your new chapter in Birmingham. 🏡💚 The Home Made Team

1/5

Google

Poor experience visiting a property. Was told I would be able to view 3 flats within the building, and when I arrived the agent told me only 1 was available as the others were being renovated. Was in the flat for less than 3 minutes before another agent (from the same company) and prospective tenant walked in. When the other agent came in, she said she was sorry as she thought the agent was showing me the other 2 properties. Aside from the fact this highlighted that the other 2 flats were indeed available to view, the viewing was uncomfortable with 4 people standing in a studio the size of a small kitchen. Needless to say, I left shortly after. It wasted my time and the process felt dishonest.

Eve · 7 October 2026

Agent replied · 11 October 2026

We’re sorry to hear about your experience and can understand why the viewing felt frustrating. You should have been given clear and accurate information about which apartments were available to view before you arrived, and the overlap with another viewing clearly made an already disappointing experience feel uncomfortable and disorganised. Availability and access can change quickly, particularly where apartments are undergoing works, but we appreciate that the conflicting information you received on the day did not provide the clarity we would expect. Thank you for taking the time to share your feedback. We’ll be reviewing this with the team so we can improve how availability and viewing arrangements are communicated and coordinated.

1/5

Google

I don’t know the name of the person who was in the viewing but he showed me a flat in wembley park which was facing towards wembley stadium. He told me that this flat is not available but the available one is in two floors upstairs and it is exactly the same. I asked him a simple question, does it also face towards wembley stadium and he said absolutely yes. After two months i moved in and realised that the flat he gave me faced the other direction towards ovo arena which is much noisier. It’s unbelievable that they behave like they sell t-shirts and not homes

Nikos · 27 September 2026

Agent replied · 11 October 2026

We’re sorry to hear about your experience and completely understand your frustration. Being clear and accurate about a property, particularly when discussing the specific unit someone will be moving into, is extremely important. We’d like to look into what happened here and review the details of your viewing and the information provided at the time. Please contact our team directly with your tenancy details so we can investigate this properly.

1/5

Google

Very strange and unprofessional agency. The person I spoke to did not answer a single one of my questions, yet kept insisting that they could arrange a viewing on Saturday morning. They also seemed to be explaining that they cannot work with students, pets, or children. The person on the phone appeared completely incompetent and did not seem to understand the conversation properly. The information kept changing: first one explanation, then another, and then a third. The manager was unavailable, they refused to provide the manager’s name, and could not say when the manager would be back at work. I spent ten minutes on the phone and still understood nothing. Very disappointing and unprofessional service.

Valerii · 27 September 2026

Agent replied · 11 October 2026

We’re sorry to hear that your call left you feeling confused and frustrated. Our team should be able to provide clear and consistent information, and we’re disappointed that this wasn’t your experience. We’d also like to clarify that we do not have a blanket policy preventing students, people with pets or families with children from renting through us. We’d like to review the call and understand what was communicated, so please contact us directly with the details of your enquiry and we can investigate this further.

1/5

Google

Booked for two property viewings on a Saturday. Both appointments were rescheduled to four hours before the appointment should have been on Friday afternoon at 3pm Only being made aware through a text. Tried to call the office over 10 times to no answer on both the Friday and the Saturday. Checked on right move to see that one of the properties which I had booked had been taken off the market anyway. On the Saturday morning had both estate agents ring me asking where I was. After telling the estate agent that the property was off the market anyway, their response was “oh fair enough” Although not their fault, the company as a whole is extremely unprofessional and rude. Clearly taking advantage of an oversaturated and sought after property market. Whole thing eventually became a running joke with friends.

Aleshia · 11 September 2026

Agent replied · 11 October 2026

We’re very sorry to hear about your experience. Having two viewings rescheduled at short notice, being unable to reach the team by phone, and then receiving calls asking where you were understandably caused significant confusion and frustration. Property availability can change quickly, particularly in a busy rental market, but we recognise that this makes clear and timely communication even more important. Regardless of the circumstances surrounding the individual properties, the communication you’ve described falls short of the experience we aim to provide. Thank you for taking the time to share this feedback. We’ll be reviewing what happened with the relevant teams so we can understand where the process broke down and ensure lessons are taken from your experience.

5/5

Google

I had a lovely experience with Home Made, especially thanks to Eleana, who was very welcoming, friendly and professional. She made me feel comfortable during the viewing, answered my questions and was very helpful throughout the process. I really appreciated her kindness and the time she took to assist me. Thank you, Eleana, for making the experience so positive!

Karin · 10 October 2026

1/5

Google

A very bad experience with [home made ] They asked me to pay 6 months’ rent upfront, then another 6 months in month four, and I agreed only to avoid losing my holding deposit. I was completely transparent from the beginning, asked what documents were needed, and I provided payslips and a letter from my employer confirming my income. Despite this, they claimed they couldn’t verify my employment. At no point did they tell me Open Banking was an option. Had they done so, I would have clearly explained that my salary is paid in cash only. It feels like the entire process was just a way for them to keep the holding deposit, even though I gave them honest, verifiable information and met every unreasonable condition they asked for. Totally unprofessional, not transparent, and I would not recommend this agency to anyone. Stay away.

Ahmed · 11 July 2025

Agent replied · 9 September 2025

Thank you for your feedback. We’re sorry to hear you’re disappointed with your experience. While we aim to support all prospective tenants fairly, we also have a legal responsibility to carry out thorough affordability and right-to-rent checks, in line with regulatory and anti-money laundering requirements. In this case, the documents provided were not sufficient to verify employment or income to the standard required, and we were therefore unable to proceed. We appreciate that everyone’s circumstances are different, and we make every effort to offer alternative options where possible. However, we are also required to ensure that applications meet referencing criteria set by both legal frameworks and landlords. Regarding the holding deposit, this is protected by the Tenant Fees Act 2019, and is only retained in accordance with its specific terms, which include situations where the applicant does not pass required referencing checks. We wish you the best in your property search and thank you again for your time.

5/5

Google

Fantastic Service! Excellent professional service from Marc, Thomas, and the entire team at Home Made UK. Marc went above and beyond to find the right apartment for my son, and the whole process felt smooth throughout. We’re very happy with the outcome and would highly recommend Home Made UK.

Sandra · 14 April 2026

Agent replied · 16 April 2026

Thank you so much for your kind words and recommendation! We’re delighted to hear that you had such a positive experience with Marc, Thomas, and the wider team. It’s great to know Marc was able to go above and beyond to find the right apartment for your son, and that the process felt smooth from start to finish, exactly what we aim for. We really appreciate you taking the time to share your experience, and we wish your son all the best in his new home!

5/5

Google

Kerri was absolutely lovely and very informative way better than any other flat viewings we had at different places :)

Caitlyn · 11 September 2026

Agent replied · 11 October 2026

Thank you for the lovely feedback! We’re so pleased to hear Kerri made your viewing such a positive experience and was able to provide all the information you needed. We’ll be sure to pass your kind words on to her! 😊 …

5/5

Google

Darrien was very helpful, really quick at responding and answered any questions we had with patience and sufficient detail.

Mira · 13 September 2026

Agent replied · 11 October 2026

Thank you for the great feedback! We’re so pleased to hear Darrien was responsive, patient and helpful throughout, and took the time to answer all your questions thoroughly. We’ll be sure to pass your kind words on to him! 😊 …

5/5

Google

Oriana was clear, extremely engaging and their energy made the place feel welcoming from the moment we walked in.

Simao · 11 September 2026

Agent replied · 11 October 2026

Thank you for the lovely feedback! ⭐ It’s fantastic to hear that Oriana made such a great impression and brought such a welcoming energy to your viewing. We’ll be sure to pass your kind words on to them!

5/5

Google

This was such an amazing and seamless experience. The units and amenities in the buildings that I viewed with home made are exceptional, and on top of that their estate agents were brilliant to work with. Darrien and Gisele especially were extremely responsive, patient and helpful. After putting in my offer I received a call to follow up and accept minutes later! Couldn’t recommend them more!

Yasmin · 11 September 2026

Agent replied · 11 October 2026

Thank you so much for the wonderful review! ⭐ We’re delighted to hear you had such a seamless experience and were impressed with both the properties and amenities you viewed. A special shoutout to Darrien and Gisele for making the process so responsive, helpful and straightforward. We’ll be sure to pass your lovely feedback on to them both! Thank you for recommending Home Made, and we wish you all the best with your new home! 🏡

5/5

Google

Zeeco was very helpful in finding us the right property quickly and efficiently. He understood exactly what we were looking for and was flexible with our schedule, arranging viewings at times that suited us. Professional, responsive, and easy to work with.

Faaria · 26 March 2026

Agent replied · 16 April 2026

Thank you for your great feedback! We’re so pleased to hear that Zeeco was able to help you find the right property quickly and efficiently. Taking the time to understand exactly what you’re looking for and being flexible around your schedule is key, so it’s great to see that reflected in your experience. We’ll be sure to pass your kind words on to him, wishing you all the best in your new home!

1/5

Google

Next time make sure your are not lying people, on the website it saying that the unit its available straight away and when you go to see the unit, actually its from December available. Very very bad. I drove 45 mins together with my son and being pregnant in 36 weeks just to hear that the property its available from December.

Patricia · 4 October 2026

Agent replied · 11 October 2026

We’re very sorry to hear about your experience. We completely understand how frustrating it must have been to make a 45-minute journey with your son, particularly at 36 weeks pregnant, only to find that the property’s availability did not match what you had seen online. This isn’t the experience we want anyone to have, and we’re sorry for the inconvenience and wasted journey caused. We’ll be reviewing what happened here with the team.

5/5

Google

Zeeco was wonderful at our showing. Checked in before we got there, responsive to messages and generous with his showings to make sure we saw all available letting suitable to our needs, answered all questions knowlegably and spent time …

Kate · 26 March 2026

Agent replied · 16 April 2026

Thank you so much for your kind words, it’s great to hear about your positive experience with Zeeco. … More

5/5

Google

Darrien was fantastic, thank you very much. He really went the extra mile.

George · 20 September 2026

Agent replied · 11 October 2026

Thank you so much for the lovely feedback! We’re delighted to hear Darrien went the extra mile and made your experience such a positive one. We’ll be sure to pass your kind words on to him!

1/5

Google

Firstly arranged to stay for 3 days it was extended until the 7th October a cleaner came told me I had to leave told him it was extended showed proof over the weekend, text came to move out on 7th then text was deleted changed to 6th this is the second time this has happened would not recommend

Linnell · 7 October 2026

Agent replied · 11 October 2026

Hi, thank you for taking the time to leave your feedback. We’re sorry to hear about the confusion around your agreed departure date and the conflicting communications you received. We appreciate how frustrating it must have been to have arrangements change, particularly after you had received confirmation of an extension. We’ll be reviewing what happened here with the relevant team, as the communication and experience you’ve described isn’t the standard we aim to provide. Best wishes, The Home Made Team

5/5

Google

Had a really good experience with Home Made. Zeeco was especially good, really knowledgeable about the flats he showed me, and great communication, he played a big part in me helping to decide. …

James · 26 March 2026

Agent replied · 16 April 2026

Thanks so much for your review! Really glad to hear you had such a positive experience with us, especially … More

5/5

Google

I had a very positive viewing experience at Enclave Actin with Home Made. Sergio was friendly, professional and helpful, taking the time to answer my questions and explain everything clearly. Thank you, Sergio, for your time and support!

Abdul · 8 October 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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