Trusted Agent profile · London
★★★★★
154 reviews across 1 platform
2-6 Boundary Row, London, SE1 8HP
Home Made's office in London, at 2-6 Boundary Row, is rated 4.1 out of 5 across 154 reviews on 1 platform, including 154 Google reviews rated 4.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleTanisha was above board in the viewing today.
Thank you for the lovely feedback! We’re so pleased to hear you had such a positive viewing experience with Tanisha. We’ll be sure to pass your kind words on to her!
5/5
GoogleI had a really great experience with Zeeco. He was extremely helpful, professional and friendly throughout the whole process. He took the time to answer all my questions and made everything much easier for me. I really appreciate his help and would definitely recommend him to anyone looking for a reliable and helpful agent. Great service overall!
Thank you for the fantastic feedback! We’re so pleased to hear Zeeco was helpful, professional and friendly throughout, and made the whole process easier for you. We’ll be sure to pass your lovely comments on to him! 😊 …
5/5
GoogleI had a great experience working with this sales team, Specially with Zeeco and Chloe. They were knowledgeable, attentive, and took the time to understand my needs before making any recommendations. Their communication was clear and professional throughout the process, and they were always available to answer questions without being pushy. What stood out most was their genuine approach and commitment to customer satisfaction. They made the entire experience smooth and stress-free. I would highly recommend them to anyone looking for reliable and friendly service.
Thank you so much for your thoughtful review! We’re delighted to hear you had such a positive experience with Zeeco and Chloe. Taking the time to truly understand your needs and provide clear, supportive communication throughout is exactly what we aim for, so it’s fantastic to see that reflected in your journey. It’s especially great to hear that their genuine approach helped make the process smooth and stress-free, we’ll be sure to pass your kind words on to both of them. Thank you again for your recommendation, and wishing you all the best in your new home!
5/5
GoogleI just had the best experience being taken around the New Acres site in Wandsworth by Kaung. He had such a lovely energy, he was so helpful in answering my questions, so caring to my needs, as well as to how I was finding the experience, and he was also so kind in giving some of his time after our viewing to help me submit my form too. My experience with Kaung honestly felt like a dream in comparison to other flat viewings I've had with other estate agents. Thank you so much Kaung for everything!
Thank you for the fantastic review! We’re glad to hear Kaung made your experience at New Acres so positive and supportive. He’ll be delighted to know he made such an impact! If there’s anything more we can help with, please feel free to reach out. Enjoy your new home!
5/5
GoogleDarrien was an really good host during today’s viewing. He was friendly, helpful, and made everything very easy to understand. Really appreciated his professionalism and kindness. Highly recommend him!
Thank you for your lovely feedback! We’re so pleased to hear that **Darrien** made your viewing such a positive experience. Being friendly, clear, and supportive throughout is exactly what we aim for, so it’s great to see that come through. We’ll be sure to pass this on to him, he’ll really appreciate it. Thanks again for the recommendation!
5/5
GoogleKaung from the New Acres is simply amazing. He showed me a flat yesterday, and I can confidently say it was one of the best experiences I’ve had with a real estate agent. From the moment we met, he was friendly, professional, and very knowledgeable about the property and amenities. Kaung took the time to address all my questions thoroughly and provided helpful insights that I hadn’t considered. What stood out the most was his genuine interest in finding the right place for me. I never felt rushed, and he ensured I had all the information I needed to make an informed decision. If you’re looking for a dedicated, personable, and trustworthy agent, I highly recommend reaching out to him!
Thank you for your fantastic feedback! We’re so pleased to hear that Kaung provided such a positive and informative experience during your property viewing. His friendly and professional approach, as well as his dedication to helping clients find the right home, truly reflect the values we strive for. We’ll be sure to share your kind words with Kaung, it means a lot to him and to us. If there’s anything else we can do to assist you, don’t hesitate to reach out. Thank you for recommending him!
5/5
GoogleI would like to write a feedback on my experience with John the Agent from Home Made. Me and my partner moved to a stunning 1 bedroom flat which John had introduced. John's approach was the best I have seen from an Agent so far. Intuitivly John was very patient and asked alot of questions to get to know us in his approach. I even left the viewing stunned by the experience as all the previous agents I dealt with focus on getting the space contracted rather then focusing on the client needs. I really recommend Home made because of John and wish John the best.
Thanks Richard! We'll always love to give feedback to our team members, we will pass on your kind words to John. Great to hear you had such a good experience!
2/5
GoogleWent for a viewing for a property available in September at £1180 per month. Keep in mind I waited 3 hours following a long day of work only to be told that the earliest available property was on the 7th of October at £1350... No transparency and a complete waste of my time.
We’re sorry to hear that your viewing experience was disappointing. We understand how frustrating it must have been to wait several hours, particularly after a long day at work, only to find that the available options did not match what you had expected. Property availability and pricing can change quickly, but we recognise the importance of making sure renters have the clearest and most up-to-date information possible before attending a viewing. We’re sorry that this wasn’t your experience on this occasion and that your time was impacted. Thank you for sharing your feedback. We’ll be reviewing this with the relevant team to understand what happened and where the communication could have been better.
5/5
GoogleOur tour was done by darrien, he was lovely, was patience, polite, professional. Explained all the concerns we had . Absolutely brilliant, thank you so much. Only issue was the property advertised was south facing and on 4th floor we viewed north facing property on 1st floor.
Thank you so much for the lovely feedback! We’re delighted to hear that Darrien made your tour such a positive experience and took the time to answer all of your questions and concerns. We’ll be sure to pass your kind words on to him. 😊 Best wishes, The Home Made Team
1/5
GoogleWe booked a viewing twice, and on both occasions we were told that the flat we’d come to view couldn’t be shown to us. They suggested a more expensive option in a different building; we wasted a lot of time, so I wouldn’t recommend them.
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating it must have been to attend two viewings and not be able to see the flats you had booked. Properties can move incredibly quickly, meaning availability can sometimes change at short notice, but we appreciate that this doesn’t make the time you spent travelling to the viewings any less frustrating. We’ll be reviewing your feedback with the team to see where we can improve our communication around availability.
5/5
GoogleCaitlin was very patient and professional during my viewing. She answered all my questions and made it easy for me to decide.
Thank you for your kind review! ⭐ We’re really pleased to hear that Caitlin made your viewing such a positive … More
5/5
GoogleHad a great viewing! Kerri was super helpful and was more than happy to answer any questions I had☺️
Thank you for your lovely review! We’re so pleased to hear you had a great viewing and that Kerri was able to support you throughout. Being approachable and happy to answer questions is exactly what we aim for, so it’s great to see that reflected in your experience. We’ll be sure to pass your kind words on to her, thanks again for sharing!
5/5
GoogleWe had a viewing scheduled with Matt today and he went out of his way to show us the various amenities as well as the apartments we were enquiring about. He was very kind, patient, answered all the questions we had and an overall welcoming personality. Matt was just a great guy and made this the best viewing experience we've had hands down. Thank you Matt
Thank you so much for sharing your experience! It’s great to hear that Matt made such a positive impression. Going the extra mile and making people feel welcome is exactly what we aim for, and we’re glad Matt delivered that for you. We’ll make sure he hears your feedback. If there’s anything else we can help you with, just let us know!
5/5
GoogleZeeco was really great during the visit and successfully replied my queries showing genuine honesty.
Thanks so much for your review! Great to hear Zeeco made a strong impression, being honest, helpful and clear … More
5/5
GoogleLoving my place Many thanks to Zeeco for his support,he’s been an absolute superstar
Thanks so much for your review, Ollie! Great to hear you’re loving your new place, and we’ll be sure to pass on your … More
1/5
GoogleThe team even couldn’t show me the flat It took 1.30 hrs for me to get here They could have told me over the phone that they wouldn’t be able to show me the flat Very poor service
We’re sorry to hear about your experience. We completely understand how frustrating it must have been to travel for over an hour only to arrive and find that the flat couldn’t be viewed. While property availability and access can sometimes change at short notice, we recognise that clear and timely communication is essential, particularly when someone is travelling a significant distance to attend a viewing. We’re sorry this wasn’t communicated to you before your journey. Thank you for bringing this to our attention. We’ll be reviewing what happened with the relevant team to understand where the communication broke down.
5/5
GoogleMeena was very helpful and informative. She even went out her own way to help look for a property to match my needs. Very easy to talk to, professional and great personality!
Hi AM, Thank you, AM, for your kind feedback. We’re delighted to hear that Meena went the extra mile to support you and made the process such a positive experience. We’ll be sure to share your lovely words with her! The Home Made Team
1/5
GoogleOne of the most unprofessional letting agents I’ve dealt with. We arranged a viewing after seeing a flat listed on Zoopla at an attractive price. The facilities looked great, but once we showed interest, they revealed the actual asking price was over 10% higher than advertised. Even after we pointed out the misleading listing over a week ago, it still hasn’t been corrected. Since then, I’ve noticed similar ads being posted at much lower prices than their supposed “real” asking price. It’s hard to tell whether this is intentional to generate leads of frustrated prospective customers or just more incompetence. When we explained the property was outside our budget, we were told to submit an offer online anyway, despite it being below the asking price. This led to confusing and misleading follow-ups, where initial communications made it seem like there was progress. Instead, we were met with a pushy sales call where it became obvious they hadn’t even read our submission properly. Ultimately, they told us they wouldn’t accept any offers below asking, making the entire process pointless. This was a complete waste of time that could have been avoided if they had simply advertised the correct price or been upfront from the start. After this experience, I wouldn’t work with this company again, even if their prices matched what was originally advertised.
HI Freddie, Thank you for taking the time to share your feedback, and we’re really sorry to hear about your experience. We take reviews like this very seriously, and we’d like to properly investigate what’s happened here to make sure it’s addressed. To do that, it would be really helpful if you could share a few more details with us (such as the property address or link to Zoopla listing) so we can look into this thoroughly. Please could you email us at info@home-made.com with this information? We want to ensure our listings are accurate and that all communication with prospective renters is clear and helpful, so your feedback is important to us. Thank you again for raising this, and we hope to hear from you soon. Best regards, The Home Made Team
5/5
GoogleI was assisted by Darrien and Marc they were very helpful. They made the process very easy and fast and gave me genuine advice. I appreciate there assistance! Thank you
Thank you so much for the lovely feedback! We’re delighted to hear that Darrien and Marc made the process so easy and straightforward, and that you appreciated their advice along the way. We’ll be sure to pass your kind words on to them both! ⭐
5/5
GoogleMolly was a complete delight! She was able to solve all of our doubts with incredible patience and a positive attitude. We’re very thankful for her!
Hi Jackeline, Thank you for sharing such kind feedback! We’re thrilled to hear Molly was able to support you with patience and positivity. We’ll make sure your thanks are passed on to her.
5/5
GoogleHome Made is the way to go for rental or landlords and everything in between. I highly recommend them as the communication is on point and they sort any issue out with promptly and very efficiently. 10 out of 10 or as Gen Z would say"they slap"
Thank you for such a brilliant review, this genuinely made us smile! We’re really pleased to hear that our communication and responsiveness stood out, as that’s exactly what we aim to deliver for both renters and landlords every day. And we’ll absolutely take “they slap” as a 10/10 😄 Thanks again for the recommendation, we really appreciate your support!
5/5
GoogleReally professional experience with the agency and Kerri who was showing us the property was well prepared with all necessary information.
Thank you so much for the lovely feedback! We’re delighted to hear you had such a professional experience and that Kerri was well prepared and able to provide all the information you needed. We’ll be sure to pass your kind words on to her! ⭐
5/5
GoogleHad a viewing with Zeeco today. He was great, very welcoming and answered all the questions we had about the place. Thank you!
Thank you for the lovely feedback! We’re so pleased to hear you had a great viewing with Zeeco and that he made you feel welcome while answering all your questions. We’ll be sure to pass your kind words on to him! Best wishes, The Home Made Team
1/5
GoogleWe were shown a flat that we hadn’t even requested to view, only to then be told it wasn’t available
We’re sorry to hear about your experience. We completely understand how frustrating it must have been to attend a viewing for a property you hadn’t requested, only to then be told it wasn’t available. This isn’t the level of service we aim to provide, and we’d like to look into what happened. Please contact us directly with the details of your viewing so we can investigate this with the team.
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