Trusted Agent profile

HoldenCopley estate agents in Arnold, Hucknall, Long Eaton and 1 more

4.7

★★★★★ Excellent

2,718 reviews across 4 offices and 3 platforms

HoldenCopley has four offices, in Arnold, Hucknall, Long Eaton and West Bridgford. Together they have 2,718 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,887

Reviews on Google

All 4 offices

Facebook logo

4.6 / 5

137

Reviews on Facebook

All 4 offices

Trustpilot logo

694

Reviews on Trustpilot

All 4 offices

Our offices

HoldenCopley's four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,876 reviews on Google only. Show every review

5/5

Google

Don't even waste your time shopping around for an estate agent as I did just go to Holden Copley The best customer service out there Communication is second to none Any problems are addressed and taken care of swiftly with full communication with yourselves Holden and Copley themselves have worked estate agents before They have taken all the best bits and disregarded all the negative and made the perfect estate agents When you walk in there are numerous staff Always hard at work on the phones and internet working hard for you Myself and my family can not thank you all enough for all your assistance xxx

Phoebe8989 · 2 October 2017 · HoldenCopley Nottingham

5/5

Google

Great customer service, nothing was too much trouble, kept us informed every step of the way. Thank you so much to all the team and Holden & Copley for a stress less move !

Sallyanne · 2 October 2017 · HoldenCopley Nottingham

1/5

Google

if you want to sell your property don't even think to go to this agency,they will sell your property for less money then you could sell it for with someone else.I made an offer for the house but someone else made a higher offer and the agency didn't even bother to call me and ask me if I want to increase my offer and sold the house to someone else even I could offer more

Nadi · 2 October 2017 · HoldenCopley Nottingham

5/5

Google

Brilliant Service From Beginning To The Very End So Glad We Chose Holden Copley And Wouldn't Hesitate To Recommend Them To Anyone Who's About To Put There House On The Market ,,We was Fully Informed Every Week On The Progress Of The Sale By The Wonderful Sheryl Having Some Laughs Along The Way Which We All Need In Our Lives Being Put At Ease When You Think When's It Going To Happen ,, I Want To Thank All The Staff For There Dedication Into Selling Our Home For Us & All The Very Best In 2017 ...

Zoe · 2 October 2017 · HoldenCopley Nottingham

5/5

Google

Me & my partner have gone through Holden Copley for both renting and buying our first home, they are very helpful and have kept us updated through the process, very kind and so helpful! Thankyou!

Leanne · 2 October 2017 · HoldenCopley Nottingham

5/5

Google

Excellent Estate Agentes, Keep you Well informed every step of the way. A Big thank you to sales progression who work hard to achive your completion. Fully recommended

Chris · 2 October 2017 · HoldenCopley Nottingham

5/5

Google

Excellent customer service from beginning up to very end.I bought house at the beginning of november and they been working hard for next 6 weeks, because I'm said I want keys before Christmas-and I get them! THANK YOU VERY MUCH!!!

Adam · 2 October 2017 · HoldenCopley Nottingham

4/5

Google

Holden Copley are a proactive modern firm employing a great team of personable staff with experience and tenacity who gave me confidence that whatever happens they will give their best and for you. J K M Breed MRICS Dip QS

Julian · 2 October 2017 · HoldenCopley Nottingham

5/5

Google

Just sold my house through Holden Copley. Very helpful and professional staff right from initial evaluation through to completion, and competitive rates.

Marie · 2 October 2017 · HoldenCopley Nottingham

5/5

Google

I've used Holden Copley for a couple of years now , to let our property the whole team have been consistently professional throughout , I couldn't recommend them highly enough .

Neil · 2 October 2017 · HoldenCopley Nottingham

5/5

Google

I found HoldenCopley to be very helpful and professional. During the sale process of my house they always kept me informed, and I would highly recommend them.

Mick · 2 October 2017 · HoldenCopley Nottingham

1/5

Google

Dishonest, unreliable and naive staff caused lots of confusion and delay in our sale and purchase process ! Simply they can not handle the workload and soon the reputation will change !! It's a sham as I had a good experience with Holden Copley before !

Leona · 2 October 2017 · HoldenCopley Nottingham

5/5

Google

Fantastic service! Have death with estate agents over the last 10 years and by far the best I have used. Quick and efficient service - thank you for making moving house so easy!

Claudia · 2 October 2017 · HoldenCopley Nottingham

5/5

Google

From start to finish my dealings with this estate agent have been very positive,I have used them 3 times now and always been pleased with the personal service of which I have received. I always recommend to friends and family as the price is good and service is excellent.

Claire · 2 October 2017 · HoldenCopley Nottingham

5/5

Google

Very impressed with the service we have received so far from all members of staff from holden n copley. Offer accepted on the property we are buying in October, now exchanged before Christmas with completion just after. No messing around 😊 …

Rachel · 2 October 2017 · HoldenCopley Nottingham

1/5

Google

Viewed two properties in th this agent in last year or so once for myself once for my mother. On both occasions multiple viewings were booked at same time without us being told felt rushed and not able to view property properly near enough walked straight out, this is a family's biggest investment if you can't afford an accompanied viewer to do staggered appointments I certainly won't be considering making an offer !

Kayleigh · 2 October 2017 · HoldenCopley Nottingham

1/5

Google

Terrible customer service, they never get back to you and when we put in an offer they didn't ring the vendors until the day after, with us having to chase them up! Survey came back at being over sold by £30,000. Would not recommend these or another estates both poor standards!

Om · 2 October 2017 · HoldenCopley Nottingham

5/5

Google

What can I say? Amazing!!! Sheryl has been so helpful and held my hand from start to finish! All estate agents should follow this standard I whole heartedly recommend the whole team.

Anita · 2 October 2017 · HoldenCopley Nottingham

5/5

Google

Our recent experience with Holdencopley Has been trouble free, throughout the years we have moved 7 times , and I can honestly state that the commitment and professionalism throughout the company has been demonstrated from the first visit to provide a value for our home to the confirmation of our moving date Hi highly recommend using Holden Copley. Regards Martin & Denise KItching

Martin · 2 October 2017 · HoldenCopley Nottingham

5/5

Google

Recently brought a house through Holden Copley, can't recommend the team enough. Excellent customer service and communication throughout the buying process.

Hollie · 2 October 2017 · HoldenCopley Nottingham

1/5

Google

Took advantage of us. we are new to renting. we pay £575 for £350 a month home because we didn't really know. once we looked into it we was very upset. mostly because they have moved us into a dying home. they did not even try to dress it up as they said they would. we were promised a brand new paint job. looks as though they didnt have masking tape... or covers to cover the bare wires hanging from the ceiling light fittings!! 30 minutes before we were due to collect the keys we got a call saying that they did not have a key to give us. because the gas engineer had it. (they should have more than 1 set!!!) when we asked my the engineer had the keys they said because the boiler is broken. it is not like we moved straight in there was a good month they had to sort the issues. we couldn't move in for a couple of days because of these issues. and the boiler still does not work properly. throughout January me and my family were huddled in -2 degrees C temperatures through the night. the agency couldn't care less. barely anything was ever done. random earthing cable which is a trip hazard is just handing around our toilet. this is obviously good with have a 3 year old trying to learn to use it. the ceiling in the 3rd bed room was falling down. in the house report it said " corner of wall paper hanging down" what they meant was "ceiling could fall at any moment Beware" .. it must be agency lingo. the taps in our bathroom are fed the wrong way round. their answer to this was to just switch the hot cold indicators around in the bath room. (absolutely to British standard... its a good job no-one in my family is blind. although my daughter has burnt herself with it and it will be delt with properly) the trade mens rubbish is all over our back garden. as well as the bins so full from trademens carpet Etc that they were split. Holden and Copley took there time getting us some new bins so a mountain of rubbish has appeared. when i finally told them to collect it after being fobbed off for a month or so they told me to bag it up for them!! 2 months later, nothing has been collected and the animals have gotten to the rubbish. (if they think i'm bagging it all again for them they have another thing coming... a law suit) 5 months into the tenancy the only thing that has been done is we have new bins and the ceiling has been replaced . as it was a child bedroom and they have only just painted it last week. (5 months later) i have been into the loft for evidence and unfortunate found the reminiscence of a cannabis grow house. (huge ducting coming out of the 3rd bedroom ceiling into the loft.) i cant believe even this has not been sorted out as well as other holes in the ceiling that become obvious as go up into the loft. no wonder the house holds no heat. rubbish is everywhere outside still, there is a MASSIVE hole covered by cabinets in the kitchen wall though to the landing (downstairs) and our kitchen is all single glazed. so it saps the heat from our house.

Aaron · 2 October 2017 · HoldenCopley Nottingham

5/5

Google

Thanks Holden Copley. Sold two newly refurbished properties for me 'prior', to being fully marketed. I put that down to strong local knowledge of the market and keeping their Client base well informed. Keep up the good work.

Nick · 2 October 2017 · HoldenCopley Nottingham

5/5

Google

I would definately recommend Holden Copley. Every single member of staff I have spoken to are approachable and polite...no question is a stupid question. They have helped me every step of the way and ensured every thing progressed with no delay. If the person I had been dealing with was busy or off for any reason there was always someone else who knew about my case and could answer any questions. Thank you!

Kirsty · 2 October 2017 · HoldenCopley Nottingham

5/5

Google

Sheryl was fantastic the whole way through the purchase of our first house. Always on top of things and even chasing our solicitors when needed. Made it a lot easier for us as it was our first home we didn't know a thing!

Hayley · 2 October 2017 · HoldenCopley Nottingham

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for HoldenCopley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

HoldenCopley is among EA Masters 2026 winners.

EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2024, 2026.

EA Masters by year, 2018 to 2024

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about HoldenCopley

Which HoldenCopley office has the most reviews?

Arnold has the most, with 1,872 reviews rated 4.7 out of 5, followed by Hucknall with 300.

Where are the HoldenCopley offices?

The four HoldenCopley offices, by town:

Has HoldenCopley won any awards?

Yes. In The Trusted Agent 2026 awards, Arnold won Platinum, Long Eaton won Trusted Agent and Hucknall won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 6 other industry awards since 2018.

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