5/5
Professional, friendly staff. From the initial viewing, the staff at Holden Copley Arnold helped me through the purchase process, making sure I understood the stages. I would recommend this company.
Trusted Agent profile
★★★★★
2,718 reviews across 4 offices and 3 platforms
HoldenCopley has four offices, in Arnold, Hucknall, Long Eaton and West Bridgford. Together they have 2,718 reviews on three platforms, rated 4.7 out of 5 overall.
1,887
Reviews on Google
All 4 offices
137
Reviews on Facebook
All 4 offices
694
Reviews on Trustpilot
All 4 offices
HoldenCopley's four offices, most reviewed first. Each has its own page.
Showing 1,876 reviews on Google only. Show every review
5/5
Professional, friendly staff. From the initial viewing, the staff at Holden Copley Arnold helped me through the purchase process, making sure I understood the stages. I would recommend this company.
5/5
I would reccomend holden copley in Arnold with out a doubt, from the very beginning they were proffesional not pushy and highly competitive. They kept us updated at all times and were very approachable with issues or concerns, there were 2 people at the branch that stood out for me lottie and emma they looked after us from start to finish, my move wasent straight forward yet they went the extra mile to help and support us in a very stressfull time..... if your thinking of moving then make holden copley arnold your 1st choice .....
5/5
Fantastic service from all the staff, nothing was ever too much trouble. We received quick responses to all our queries either by phone or email and they kept us well informed on the progress of our chain. Their fees are extremely competitive especially considering the high level of service. We would highly recommend and would gladly use their services again.
5/5
If your looking for a five star service who always go the extra mile, then this branch is it! Honestly i didnt know that this type.of customer service exisited still. All the staff deliver on service. They are efficient, pro active, good communicators who genuinely care and have your interests at heart. Thank you for helping us with our first home and all what you did to get it us. Kerry and Nicola
5/5
Me and my partner found ourselves in a desperate situation, needing to find a property within a very short period of time. If it wasn’t for the incredible dedication and exceptional professionalism of Luke Willen, as well as the efficient and proactive work of Amrita, we may well still be in that situation. I can’t recommend these guys enough!
5/5
Thank you to all the staff who helped with the very smooth sale of my property. From start to finish they have been very professional and helpful with regular updates. They gave me great confidence that they would deliver and they did. Great service and would highly recommend.
1/5
Awful service unprofessional staff after contacting them Wed 6th to arrange to view a property on Seaton Way Mapperly I was told Friday 7th after 3 then Sat and then Sunday I was sent an email by Ellie and had previously been informed that the vendor was in a chain so not ready to move quickly. I was then informed that the vendor had actually bought a 4 bed house off themselves with cash and that actually she had accepted an offer on Wednesday on her Seaton Way Mapperly property that I had arranged to view. So why waste my time by not informing me an offer had been accepted on Wed 6th ? And why continue to view a property thats accepted an offer. I intend to complain and make enquiries regards all sales that have been made with regards to this property and the one she has bought for cash !
5/5
The team at Holden Copley Lettings were great from organising the initial viewing to moving into the property. Their communication was excellent and I would definitely recommend them to other renters!
5/5
I’m looking to buy a house soon so went into HoldenCopley to get some information on the buying process, I cannot stress enough how friendly and helpful all the staff were. I am definitely going to buy through these and would recommend everyone to do the same. Thank you!
Thank you so much for taking the time out of your day to leave us a great review, we wish you all the best in the future!
5/5
They have been patient when solicitors took a very long time. Kept me informed and easy to get hold off. Maybe time for more staff as noticed on some occasions on answer phone message. It certainly doesn't detract that the service was good. I would use them in the future. Many thanks to the team and Emma on progressions.
5/5
We just completed with Holden Copley and they have made what could be one of the most stressful times of your life actually pretty bearable! Easy to communicate with and regularly touched base to make sure everything was ok. Our thanks go out to your whole team.
5/5
Extremely glad that our sale was through Holden Copley. Sheryl and Ellie at the Arnold branch were fantastic! They were friendly and very efficient with information when we needed it. Couldn't recommend them more!
1/5
Very disappointed as they priced my house too high in order to get my business and then crashed the price on the web sites two weeks later. Promised glossy brochure which they never printed. Office staff not open to receiving feedback and took several phone calls to act on instructions. Some poor vetting of potential buyers.
5/5
I have always had such a fantastic service with Luke at Holden Copley. He is always on hand to help me with and questions or queries I have regarding my property that Holden Copley manage. I wouldn't hesitate to recommend anybody
5/5
Amazing letting agency! They assisted us with any problem we had, showing great interest in our needs. Staff is very friendly and act quickly on any request. Would definitely rent from them again!
5/5
We were buyers and the house we bought was sold through HoldenCopley. Overall, I have no complaints. The process went smoothly and was professionally managed by the agent.
1/5
i found the whole experience of my sale with copley to be quite poor in many areas from over pricing by a large margin and then keep reducing tactics until it as sold" but hey at least this makes sure that they get the job." i had error after error from start to finish in many areas to many to list in the ended up taking an offer well below their valuation as i am sure is the case with many of you out there using this company.. will not be using these again in further developments moving forward..
5/5
Holden Copley were great from start to finish:) this is our second move with them and on both occasions they have been consistently helpful and professional. I would recommend them to anyone looking for a stress free move because nothing is too much trouble for them.
2/5
Initial visit from first agent was great. I found him very professional and knowledgeable. Great photographer and the photos were great... then my experience changed. Had a different estate agent for every viewing, one was even late, arrived after I had showed the prospective buyers around. They don’t have mobile phones, so you have to go through a switch board to get hold of someone. Most calls get redirected to the Hucknal branch. After voicing my frustration, they tried to rectify the situation and apologised. Who doesn’t have mobile phones in business today? Surely it’s a tool of the trade? Whole process has been very tedious and we don’t feel that we built a relationship with anybody. However, the house is now sold and they also managed to sell our buyers home.....so good commission all round I suppose.
5/5
Very professional service - always kept informed from start to completion. Excellent communication and always quick to respond to/resolve any queries. As a seller I wouldn't hesitate to recommend Holden Copley. Thank you.
5/5
We have been really happy with the service we received from Holden Copley, they have supported us and advised us well in a less than straightforward house move. Sheryl at the hucknall office went above and beyond to reassure and help us. Thanks so much.
5/5
Just fabulous. House sold in 1 day....the communication was second to none...from the opening stages with Liberty...who always remembered what was happening in the process and didnt have to be prompted...what a friendly and personal experience, to Emma at the final stages who was quick knowledgeable and so efficient. These people are a credit to Holden Copley. I was recommended to this company when I was going to use the online route. So glad that I didnt! Worth every penny. Thank you all
4/5
Sold and brought a house through Holden Copley, they sold our house very quickly, with pictures that were a very good standard with a 3D virtual tour. When wanting to view a property, they got us an early viewing which resulted in us getting the sale of our current home. Georgina emailed us throughally each week with an update and never failed to answer our emails or phone calls when needed. There were some miss communication when it came to getting surveys done for our sale which delayed the process, however she would chase both ourself and the buyer daily try and keep the sale moving forward, including emailing both solicitors for updates.
5/5
Just completed sale with Holden Copley estate agents.In my opinion - best in the area! Very pleased with the excellent level of service provided by everyone involved. From the initial valuation and photos to regular updates- everything 5☆.No hesitation in recommending them to anyone. Regards.
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The Trusted Agent 2026 results for HoldenCopley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

HoldenCopley is among EA Masters 2026 winners.
EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2024, 2026.
EA Masters by year, 2018 to 20242024 2 awards EA Masters 2024 winners
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
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Arnold has the most, with 1,872 reviews rated 4.7 out of 5, followed by Hucknall with 300.
The four HoldenCopley offices, by town:
Yes. In The Trusted Agent 2026 awards, Arnold won Platinum, Long Eaton won Trusted Agent and Hucknall won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 6 other industry awards since 2018.