Trusted Agent profile

HoldenCopley estate agents in Arnold, Hucknall, Long Eaton and 1 more

4.7

★★★★★ Excellent

2,719 reviews across 4 offices and 3 platforms

HoldenCopley has four offices, in Arnold, Hucknall, Long Eaton and West Bridgford. Together they have 2,719 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,887

Reviews on Google

All 4 offices

Facebook logo

4.6 / 5

137

Reviews on Facebook

All 4 offices

Trustpilot logo

695

Reviews on Trustpilot

All 4 offices

Our offices

HoldenCopley's four offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,876 reviews on Google only. Show every review

5/5

Google

Absolutely brilliant service from start to finish. We had a complicated situation with selling two houses and combining households, and there were delays with our onwards purchase due to survey issues, but Melissa at Holden Copley was fantastic throughout the process. She managed the situation, keeping our two sets of buyers onside, and trouble shooting so that there were no additional problems. We genuinely would not hesitate to recommend, we have moved regularly in the past, and whilst this was the first time we'd used Holden Copley, their customer service really is superior to any other estate agent. The particulars for both properties were excellent, the sales staff from the West Bridgford branch and the Long Eaton branch were efficient, friendly and proactive, and then the after sales service (which is never the fun bit) was the icing on the cake. Thank you so much to everyone involved!

A · 1 October 2022 · HoldenCopley Nottingham

5/5

Google

It's still early days with regards to buying my first home but so far my experience with Holden Copley has been excellent. I have mainly been working with Esta, who is so lovely, honest and patient. As a first time buyer, it can be really overwhelming however Esta has communicated really well and has offered advice where appropriate. In her absence, Esta's colleagues, including Annie, have also been approachable, helpful and clear. I would really recommend Holden Copley; so far they have provided a good service, keeping me in the loop with the sale and have communicated effectively with all parties involved. Thank you so much Esta, you have made this experience so much calmer and actually really exciting too!

Kiah · 1 October 2022 · HoldenCopley Nottingham

5/5

Google

Very helpful and easy to work with. Thanks for everything

Suzana · 30 September 2022 · HoldenCopley West Bridgford

Agent replied · 28 May 2023

Thank you Suzana!

5/5

Google

Very impressed by the high quality of service! First, properties under Holden Copley are of high standard, therefore viewings meet or exceed expectations. During the process of negotiating and next steps, Bethan and Liberty were extremely responsive, very knowledgeable, and were a huge help with conveyancing and mortgage advisor recommendations. The entire experience so far has been truly stress-free and a pleasure!

Khiltee · 30 September 2022 · HoldenCopley West Bridgford

Agent replied · 28 May 2023

Thank you so much for a great review!

5/5

Google

Holden Copley came recommended by a friend so we went through our house sale with them and we are very happy with the excellent customer service they provided. From the initial meetings of home valuation, home photography to arranging lots of house viewings, correspondence with Liberty, Laura, Bethan, Emma and their team has been prompt, professional and personable which made the whole process pretty smooth. I would recommend using Holden Copley for home sales based on my recent experience.

Debby · 30 September 2022 · HoldenCopley West Bridgford

Agent replied · 28 May 2023

Hi Debby, that's great! Thank you so much for your lovely words.

5/5

Google

Rating only, no written review.

Haidar · 10 September 2022 · HoldenCopley Long Eaton

Agent replied · 7 July 2023

Thank you for the 5*!

5/5

Google

A friendly and professional service, great communication too

Charlotte · 10 September 2022 · HoldenCopley Long Eaton

Agent replied · 7 July 2023

Hi Charlotte, thank you so much!

5/5

Google

Everybody very helpful including the long eaton office who i was dealing with would definitely recommend them.

Robert · 10 September 2022 · HoldenCopley Long Eaton

Agent replied · 7 July 2023

Thank you :)

5/5

Google

The staff have been wonderful in getting the our house sold from the initial meeting up to the sale and involving the solicitors Great Customer Service all the way through Thank You All

Mrs · 10 September 2022 · HoldenCopley Long Eaton

Agent replied · 7 July 2023

Hi Pearl, that is great to hear! Thank you so much for the review

5/5

Google

I have recently used these to purchase a property. When it came to offering and getting the process started Samantha McVea was great. Offered loads of information in a way I could understand. After my offer was accepted Karen Eccles the Senior Sales Progressor was fantastic. Constantly chased everyone in the chain for updates and pushed things along, and also supported me all the way through and kept me up to speed even when my estate agents were not. From start to finish with many hurdles that were out of peoples control, Karen helped keep everything on track frankly stopped everything falling through on numerous times. Thank you!

William · 10 September 2022 · HoldenCopley Long Eaton

Agent replied · 7 July 2023

Thank you very much!

5/5

Google

Throughtout the whole process I can only praise the professionalism of every member of staff we have dealt with. I would not hesitate to recommend Holden Copley to anyone.

Stella · 10 September 2022 · HoldenCopley Hucknall

Agent replied · 7 July 2023

Thank you so much for your kind words and recommendation!

5/5

Google

I've sold a number of houses over the years both professionally and personally. This has been by far the best experience I have ever had. From the beginning Holden Copley have been both highly competent and professional in the service that they have offered, proactively marketing the property and quickly responding to queries. If you are looking for someone to do a good job on selling your house - look no further. Excellent bordering on brilliant!

Paul · 3 September 2022 · HoldenCopley Long Eaton

5/5

Google

After my property being on the market with two previous agents, with very few viewings, once I changed to Holden Copley the viewing increased immensely. The communication from the agents, especially Esther, was second to none. I felt confident for the first time that Holden Copley really wanted to sell my property rather than just have it on their books. I would certainly recommend them and if ever selling again I wouldn’t waste my time with any other Estate Agents.

Caroline · 3 September 2022 · HoldenCopley Long Eaton

Agent replied · 31 May 2023

Thank you so much!

5/5

Google

Have just had an offer on my property. The whole team at holden copley have been amazing from the valuer, photographer, Tyler who spent most of Saturday in my house with only 2 viewers, to the team at the office who have kept me informed through out the process so far. Thankyou.

Paula · 3 September 2022 · HoldenCopley Hucknall

Agent replied · 31 May 2023

Hi Paula, that is fantastic! Thank you so much.

5/5

Google

Very professional service with quick responses to all emails sent. They've been a pleasure to work with

Zepper · 31 August 2022 · HoldenCopley West Bridgford

Agent replied · 28 May 2023

Thank you so much!

5/5

Google

I found the service provided by Liberty and her team at the West Bridgford branch to be excellent and would highly recommend Holden Copley to future first time buyers ..a very happy house purchaser!

David · 31 August 2022 · HoldenCopley West Bridgford

5/5

Google

Recently, our family viewed a selling property in West Bridgford. Liberty Smitton of HoldenCopley and her colleagues are very helpful to handle the cases and always have prompt responses through the process of making offer and AML screening. Excellent services involved.

Benedict · 31 August 2022 · HoldenCopley West Bridgford

Agent replied · 28 May 2023

Thank you so much!

5/5

Google

I have just recently sold my property with Holden Copley and I have got to say I received a fantastic service! These guys definitly know their stuff and I felt completely in the loop the whole time. Matt and his team were very professional from the start and thank you to Lianna who dealt with everything right up to my completion. I would absolutely recommend them to anyone. Thank you!PositiveResponsiveness, Quality, Professionalism, Value

Louise · 28 August 2022 · HoldenCopley Nottingham

Agent replied · 1 October 2023

Wow, thank you so much for a great review! It has been a pleasure working with you.

5/5

Google

We found our dream home listed with Holden Copley. We made an offer the day it was brought to market and increased it upon viewing. Every staff member spoken to was friendly, professional and helpful. However, I would like to give special thanks to Jack Best. Best by name and by nature! I was very anxious whilst awaiting a response to our offers and Jack kept me informed, reassured me and didn't show me that I was annoying him, even though I must have been! I can't speak highly enough of him or Holden Copley, thank you.PositiveResponsiveness, Professionalism

Emma · 28 August 2022 · HoldenCopley Nottingham

5/5

Google

Liam was really helpful when showing us around the property we viewed. He was super friendly, enthusiastic and was able to answer all of our questions 👍PositiveResponsiveness, Professionalism

Marion · 27 August 2022 · HoldenCopley West Bridgford

5/5

Google

We went for a house viewing today and was greeted by Liam. He was was very professional, knowledgeable and all round gave us a great experience, but we also didn't feel rushed and he took the time to make us feel welcome. Thanks LiamPositiveProfessionalism

Michael · 27 August 2022 · HoldenCopley West Bridgford

5/5

Google

Massive thank you to Liberty , Zoe and Matt for their support on buying my first property ! I was so nervous buying my first house , they kept me up to date with my purchase the whole way through , were so responsive , friendly and professional and helped to explain things along the way . I’ve now moved into my new home in time for Christmas and couldn’t be more happier - Thank you Holden CopleyPositiveResponsiveness, Professionalism

Harvie · 27 August 2022 · HoldenCopley West Bridgford

5/5

Google

I found the whole purchase process very friendly and professional. All the staff were very efficient from start to finish, special thanks to Karen for cajoling my seller along and Liberty and Zoe who always seemed to get me on the phone. I would have no hesitation in recommending them or using them again in the future. Thanks Guys!PositiveResponsiveness, Professionalism

Jacky · 27 August 2022 · HoldenCopley West Bridgford

5/5

Google

From start to finish our experience was brilliant. Every member of the team who worked with us was professional, helpful and friendly from the point of valuation to completion of sale. Having dedicated teams for each stage of the process was fantastic- there was always a named person to contact. The team were very responsive to enquiries by both phone and email and were always willing to provide advice and support. I am so glad that we chose Holden Copley. Exceptional service. Would highly recommend!PositiveResponsiveness, Professionalism

Kate · 27 August 2022 · HoldenCopley West Bridgford

Agent replied · 28 May 2023

Hi Kate, we are so glad that you had a brilliant experience with us and we have enjoyed working with you. All the best!

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Awards

The Trusted Agent 2026 results for HoldenCopley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

HoldenCopley is among EA Masters 2026 winners.

EA Masters winners in five years, the group and its branches: 2018, 2019, 2020, 2024, 2026.

EA Masters by year, 2018 to 2024

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about HoldenCopley

Which HoldenCopley office has the most reviews?

Arnold has the most, with 1,873 reviews rated 4.7 out of 5, followed by Hucknall with 300.

Where are the HoldenCopley offices?

The four HoldenCopley offices, by town:

Has HoldenCopley won any awards?

Yes. In The Trusted Agent 2026 awards, Arnold won Platinum, Long Eaton won Trusted Agent and Hucknall won Trusted Agent. At EA Masters 2026 the group won Gold for Best Estate Agent Guide 2027, Sales. The group and its branches have also won 6 other industry awards since 2018.

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